Front of property

Reviews of Motel Puyallup

2 out of 5
Motel Puyallup
1412 S Meridian St, Puyallup, WA

Reviews

7.2

Good

Rating 10 - Excellent. 162 out of 730 reviews" "
Rating 8 - Good. 260 out of 730 reviews" "
Rating 6 - Okay. 185 out of 730 reviews" "
Rating 4 - Poor. 62 out of 730 reviews" "
Rating 2 - Terrible. 61 out of 730 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Russell

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
Cold water in the morning. Very unaccommodating. Had to wait 3 hrs for hot water to shower. Breakfast they have is a jole
Stayed 1 night in Apr 2024
Response from Louis LaMonte on 30 Apr 2024
Mr.Russell, reviews should be truthful, not misleading. You didn't wait three hours for hot water. As an economy motel, we provide a grab-n-go continental breakfast with fresh coffee 24-7.

2/10 Terrible

Steve

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It is right next to the freeway and extremely noisy. Also, the beds were rockhard.
Stayed 2 nights in Apr 2024
Response from Louis LaMonte on 30 Apr 2024
Mr. Steve, thanks for your review. You made your reservation with Expedia, which provides our location. None of our rooms are directly in view of 512, and all mattresses are less than six months old; thus, your statement is questionable..

6/10 Okay

Sherry

I reported the night i stayed to front desk i had no hot water in sink or shower. She daid let.it.run for at least 20 minutes. I didnt do that. When checking out my daughter was with me told the manager i had no hot watwr. He went to my room of course sink water ran warm. He told both my daughter and i would see something on my credit card Five days later he hasnt processed anything. When calling left my phone number etc. Nothing, very unprofessional. He basically is dodging me.
Response from Louis on 24 Apr 2024
Not a patient guest

8/10 Good

Carole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Puyallup Fair grounds
Stayed 3 nights in Apr 2024
Response from Louis on 24 Apr 2024
Thanks, Carole

6/10 Okay

Billie Jean

Disliked: Amenities
There were cigarettes on the ground outside my door it's a very old building the sheets were clean but the floor itself was dirty but it's what I expected for 100 bucks a night.
Stayed 1 night in Apr 2024
Response from Louis on 24 Apr 2024
Thanks

6/10 Okay

Stephanie

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
Very old building. No plug ins for cell phone charging.
Stayed 1 night in Apr 2024
Response from Louis on 24 Apr 2024
Thanks, Stephanie. We have several upgraded rooms that would have accommodated your cell charging. We expect all rooms to have cell plug-in charging soon.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service
EZ access to all that the big little city of Puyallup has to offer and half the price if looking for a convenient location without the fancy unused amenities of the other fancy chains across the street Dianna helped us change our reservation in a super positive way! Thank you!
Stayed 1 night in Apr 2024
Response from Louis on 24 Apr 2024
Thanks, James for your review.

6/10 Okay

Jane

Disliked: Cleanliness, property conditions & facilities
The room has very old furniture, which creates a musty smell that is very uncomfortable and attacks my allergic reaction.
Stayed 2 nights in Apr 2024
Response from Louis on 24 Apr 2024
Thanks

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Louis on 7 Apr 2024
Thanks, Jeremy

10/10 Excellent

Alice, Vancouver

Liked: Cleanliness, staff & service
Third year I’ve stayed at Motel Puyallup and for the price you can’t get a better deal. Clean and helpful, friendly staff.
Stayed 1 night in Mar 2024
Response from Louis on 27 Mar 2024
Thanks, Alice for your post.

6/10 Okay

Phyllis

Travelled with family, Business traveller
Close to where I needed to be
Stayed 2 nights in Mar 2024
Response from Louis on 27 Mar 2024
Thanks

8/10 Good

Ivey

Travelled with partner
Liked: Amenities
We liked that the place was clean. The only concern I had was that the coffee makers drip spout was caked with gunk. So we didn’t use it. We weren’t expecting perfection, we just asked that the room be clean and the area around the motel clean and it was. And it was quiet with no problems around the area. Nice. I also needed a downstairs room due to having had surgery recently and also having a badly sprained foot We got that and were able to park right in front of our room. That was greatly appreciated!!
Stayed 1 night in Mar 2024
Response from Louis on 18 Mar 2024
Thanks for letting me know. We replaced it the next day.

6/10 Okay

Anne

Disliked: Amenities
No hair dryer in room. Very basic amenities, run down bathroom and tub. At least the heat worked and bed was ok.
Stayed 1 night in Mar 2024
Response from Louis on 18 Mar 2024
Thanks, but hair dryers are maintained at the front desk and given out on request.

10/10 Excellent

Claire

Travelled with group
Liked: Property conditions & facilities
Friendly helpful dtaff
Stayed 1 night in Feb 2024
Response from Louis on 18 Mar 2024
Thanks

10/10 Excellent

Nonnie L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a little outdated in room, but very clean, and very friendly staff !!
Stayed 1 night in Feb 2024
Response from Louis on 18 Mar 2024
Thanks

6/10 Okay

Roland

The room smelled bad.
Stayed 5 nights in Feb 2024
Response from Louis on 18 Mar 2024
Thanks. We resolved this issue.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, quiet and close to fairgrounds where the Expo was held.
Stayed 3 nights in Feb 2024
Response from Louis on 18 Mar 2024
Thanks for your review.

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Close to fairgrounds and shopping. Simple, clean room.
Stayed 1 night in Feb 2024
Response from Louis on 18 Mar 2024
Thanks

10/10 Excellent

GIlbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the fair grounds.
Stayed 2 nights in Feb 2024
Response from Louis on 18 Mar 2024
Thanks

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I didn’t like that the shower required 15 minutes to warm up.
Stayed 1 night in Feb 2024
Response from Louis on 18 Mar 2024
Thanks. We found out what the problem was. It is resolved.

2/10 Terrible

Jill

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty. We stayed because it served breakfast. NO BREAKFAST!!! The staff was asleep in the office with ALL doors locjed abd lights off, we took pictures of her sleeping. When talkibgvto iwner, he did not seem to care and did not refund any money fir tge HORRIBLE SERVICE!!
Stayed 2 nights in Feb 2024
Response from Louis on 18 Mar 2024
Thank you for your feedback; however, we cannot verify any of the information you have described nor locate your name in our customer database.We take customer feedback very seriously, so please provide me with additional information regarding your stay. I can resolve this issue with a sense of urgency, and it would be beneficial. Thank you.

6/10 Okay

ANTHONY

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
This is not the Ritz. Basic small room. Comfortable bed. Flat screen TV. Tub-shower. Rooms all face parking lots. Rooms are clean. No desk. Property is right next to freeway and noisy street. Breakfast choices are very limited. You get what you pay for.
Stayed 2 nights in Feb 2024
Response from Louis on 18 Mar 2024
Thanks. We provide a continental grab-n-go breakfast.

8/10 Good

Josie

Stayed 1 night in Feb 2024
Response from Louis on 22 Mar 2024
Thanks, Josie

10/10 Excellent

Matthew

Stayed 5 nights in Feb 2024
Response from Louis on 22 Mar 2024
Thanks, Matthew

4/10 Poor

Greg

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Smelled bad door took forever to unlock. Went to different motel.
Stayed 1 night in Feb 2024
Response from Louis LaMonte on 7 Feb 2024
Reviews can be a good tool for hoteliers to measure the guests' experience, but only if the truth is revealed. Our security cameras show it took Mr. Greg. less than 60 seconds to enter the room, which was sanitized ( all rooms are indicated with the seal). Also, the same security camera shows Mr. Greg leaving the room at 9 am. ( so much for the truth)

6/10 Okay

Debrah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean basic room. Loud street noise, sirens etc due to hospital close by.
Stayed 1 night in Feb 2024
Response from Louis LaMonte on 7 Feb 2024
Thanks for your review

10/10 Excellent

Eboni

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find location.
Stayed 1 night in Jan 2024
Response from Louis LaMonte on 7 Feb 2024
Thanks, Eboni

10/10 Excellent

debra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
That was the best mattress ive ever slept on . Even the pillows were better than the ones I have at home.
Stayed 1 night in Jan 2024
Response from Louis LaMonte on 7 Feb 2024
Thanks Debra, for your review.

8/10 Good

Howard

Stayed 2 nights in Jan 2024
Response from Louis on 30 Jan 2024
Thanks, Howard for your review.

6/10 Okay

Kenneth

Liked: Cleanliness
Although I had displayed the "Do Not Disturb" card properly outside my room numerous times & requested the same from a housekeeper who knocked on my door, my room was visited twice. Appreciated the service, but preferred it not. All is forgiven, but that's my only complaint.
Stayed 7 nights in Dec 2023
Response from Louis on 30 Jan 2024
Thanks

10/10 Excellent

Neelam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Louis on 30 Jan 2024
Thanks, Neelan, for taking the time to post your review.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Louis on 30 Jan 2024
Thanks, Jennifer for taking the time to post your review.

2/10 Terrible

Marvin

Stayed 1 night in Jan 2024
Response from Louis on 9 Jan 2024
I'm asking Expedia to remove this false review. We have no one listed as a guest with this first name. Why hide if you are telling the truth?

4/10 Poor

shawn

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Went out of our way because they claimed to be "pet friendly" so we booked two nights.they definitely weren't. we arrived to a crackhead standing naked in the driveway, then got told we're only allowed 1 pet, for a single night, when I brought up the false advertising, I got told to leave property and treated like drug addict
Stayed 2 nights in Dec 2023
Response from Louis on 9 Jan 2024
Shawn, it's OK to give a bad review, but an outright lie about a person you describe as a crackhead is just a ***lie. What's worse is to judge anyone based on their appearance.

10/10 Excellent

Hannah

Stayed 1 night in Dec 2023
Response from Louis on 30 Jan 2024
Thanks Hannah, for taking the time to post your review.

8/10 Good

Jeffrey

Stayed 2 nights in Dec 2023
Response from Louis on 30 Jan 2024
Thanks, Jeffrey

6/10 Okay

David

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Louis LaMonte on 8 Jan 2024
Thanks, David.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Louis on 8 Jan 2024
Thanks, Alan, for your review.

6/10 Okay

Tasha

Stayed 1 night in Dec 2023
Response from Louis on 8 Jan 2024
Thanks for your review.

4/10 Poor

Jackie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged twice, I knew when the lady at the front desk did it...I told her I didn't want to swipe my card again because she was charging me twice. Sure enough, twice. The place was smelly and dirty. For $100, I could've stayed at the Marriott, with way better rooms.
Stayed 1 night in Nov 2023
Response from Louis on 8 Jan 2024
Thanks for your reply. You were not charged twice.I verified the next day that you only paid once. The pending transaction on your phone dropped the same night, according to Shift 4.

8/10 Good

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, comfortable beds.
Stayed 6 nights in Dec 2023
Response from Louis on 8 Jan 2024
Thanks, Nick.

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Louis on 8 Jan 2024
Thanks,Xavier, for your review.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly helpful staff, room was clean , good place to stay.
Stayed 1 night in Nov 2023
Response from Louis on 8 Jan 2024
Thanks, Williams, for your review.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin was smooth and quick. The desk clerk was very efficient and enjoyable. The room was OK for the price.
Stayed 1 night in Oct 2023
Response from Louis on 8 Jan 2024
Thanks, William, for the review.

8/10 Good

Jeffrey

Stayed 3 nights in Nov 2023
Response from Louis on 8 Jan 2024
Thanks, Jeffrey.

6/10 Okay

Peggy

I like the beds, the drapes were strong black out curtains and the towels were nearly new, with quality.
Stayed 3 nights in Nov 2023
Response from Louis on 8 Jan 2024
Thanks, Peggy.

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciate great customer service. And that is what we had at this motel. The day worker was kind and accommodating. Also seen i needed a handicap room without having to ask her. The rooms were clean and comfortable. We will be back!!
Stayed 1 night in Nov 2023
Response from Louis on 8 Jan 2024
Thanks,Leeann, for your review.

8/10 Good

Jon

Stayed 1 night in Oct 2023
Response from Louis on 8 Jan 2024
Thanks, Jon.

2/10 Terrible

Jeff

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in I paid cash for my room and they wanted a $250.00 cash deposit on top of the room charge. Later that evening I had an emergency at home so I tried to check out and get my deposit back but they said I had to wait till 9:00 am to get it back. I then tried to check out at 8:30 am but again was told I had to wait 30 minutes before they could give my deposit back. Nowhere on the website, at time of check in or in the lobby does it state this information. The staff was very rude and unhelpful. Will never even think about staying at that dump again
Stayed 1 night in Nov 2023
Response from Louis LaMonte on 20 Nov 2023
Thanks, Jeff

8/10 Good

Jason, Washougal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for what I was doing. Was clean and the front desk lady was very helpful. I had to leave at 5:30am after the 1st night and there was no hot water. That was not a happy moment. I had a difficult time getting it when I got back that evening too. I’m not sure, maybe a hot water heater going out. But, over all, it wasn’t bad, a good price, and perfect location for me.
Stayed 2 nights in Nov 2023
Response from Louis LaMonte on 20 Nov 2023
Thanks