Ratings based on 634 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Nice hotel close to convention center

Posted 09-Feb-2018
I was staying for attending to Expo at Tacoma greater convention center. Very nice near from center. Good staff, clean room, comfort bed, etc. Thank you !
Comment from Hotel Management
11-Feb-2018 by General Manager, Hotel Management
Thank you for your review. We appreciate your visit and are happy to hear your stay was pleasant! We wish you well in your adventures and hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to McChord AFB

Posted 05-Feb-2018
We’ve stayed here every time we’ve visited our son and it’s nice, close and their breakfast is good.
Comment from Hotel Management
08-Feb-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We appreciate your visit and wish you well in your future travels!
5 out of 5
Recommended
for Everyone
by A verified traveller from Yakima, WA

Close to the Tacoma Dome!!

Posted 03-Feb-2018
Great place to stay if you are attending an event at the Tacoma Dome. Friendly staff and the room was clean and comfortable. Will definitely stay here again in the future.
Comment from Hotel Management
03-Feb-2018 by General Manager, Hotel Management
Thank you for taking time to leave a review! We appreciate your visit and can't wait to accommodate you again in the future! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to concert hall.

Posted 01-Feb-2018
Pros: The location to downtown Tacoma.
Front desk staff were professional and help full. The hotel is very new and clean. We were concerned about city noise and surprised at how quiet it was.Easy to walk downtown and to the Pantages Concert Hall.
Comment from Hotel Management
03-Feb-2018 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your stay with us and are glad to hear you enjoyed your time visiting Tacoma. We look forward to a return visit! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller from Tacoma, WA

Wonderful staff; friendly and clean hotel.

Posted 22-Jan-2018
The staff was very friendly and accommodating. Clean rooms and great breakfast options. Enjoyed my stay.
Comment from Hotel Management
23-Jan-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We appreciate your visit with us and hope to see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Tucson, AZ

Posted 15-Jan-2018
Easy, hassle-free experience. Staff were efficient, friendly, and helpful. Everything worked in the room, nice breakfast.
Comment from Hotel Management
23-Jan-2018 by General Manager, Hotel Management
Thank you for your kind review. We appreciate your visit with us and hope to see you again soon!
4 out of 5
by A verified traveller from Lake Tapps,Wa

Great location

Posted 15-Jan-2018
The room was very spacious, modern and clean. I was disappointed with the pool, while it was operational, it was small for the hotel. So if you go during a busy time the pool is constatly full of screaming kids. The pool and pool room were both pretty cold, and there was not enough towels. If I needed to stay in downtown Tacoma again I would probably stay here again because of the central location, and the lovely rooms.
Comment from Hotel Management
23-Jan-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. I want to start off and apologize about your experience with our pool. We have noted to our maintenance team to take a look at the temperature in and out in the pool room. We appreciate your visit with us and hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller from Oakland

Great Holiday Inn Express

Posted 14-Jan-2018
Best Holiday Inn Express I've ever stayed in is this one in Tacoma. Great staff, great rooms, great location!
Comment from Hotel Management
23-Jan-2018 by General Manager, Hotel Management
Wonderful! We are so ecstatic you enjoyed your stay with us! We will be sure to let our staff know of your kind words. Until next time! Cheers!
3 out of 5
by A verified traveller from Bellingham, WA

Nice room..noisy.

Posted 13-Jan-2018
Pros: It was clean.
Cons: Pay per view; and a refrigerator.
Location: It was too close to the railroads; however, it was close to Tacoma Dome and other downtown experiences.
It was a nice room but it was too close to the trains. Too noisy. Also, there was no refrigerator. And there was no pay-per-view - only basic cable. We had to catch our tv viewing in progress..no watching from when we turned on the tv and no watching movies when we were ready to settle down into our room. Nice room, but disappointing amenities with this visit.
Comment from Hotel Management
23-Jan-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We apologize about your experience at our hotel. We are a limited service hotel and unfortunately do not offer pay per view or in room movies. We appreciate your visit with us and do hope we can have another opportunity to serve you in the future! Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 29-Dec-2017
Easy access and parking, nice room, clean and comfortable.
Comment from Hotel Management
15-Jan-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We are glad to know your had a pleasant stay. We look forward to being able to accommodate you again in the future!