Ratings based on 655 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

nice facilities

Posted 02-Apr-2018
Pros: Cose to where we going
Cons: not really
Too many internal noises, heard every step in the room above us. Heard noises in the room, things going off and on.
Comment from Hotel Management
04-Apr-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We greatly apologize about the noise levels during your stay. At the Front Desk we can supply ear plugs to any guests who needs them; you can call at anytime and we can deliver them for you. Again we appreciate you as our guest and hope to see you again in the future!
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

The Staff at your hotel was excellent!

Posted 31-Mar-2018
Pros: The location was very important to me.
Cons: Showers were clean, but the water pressure could be improved
Location: Lots to do in Tacoma very close to hotel. Excellent location.
After a long day of conferences, it was so pleasant to have a smiling face greet me and easily process my room and give me all the information I needed to get to my room, set up my wifi, park my car and list of place to have dinner close to the hotel or if I wanted to order food in my room, I could get a list of available services. My room was clean and comfortable. Thanks for an enjoyable stay.
Comment from Hotel Management
04-Apr-2018 by General Manager, Hotel Management
We are ecstatic to hear your stay was enjoyable! We love to see our guests come through our doors and walk out feeling refreshed and happy. We hope we can accommodate you again in your future travels!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Mar-2018
Wonderful, clean hotel close to the Tacoma Dome. I had to do a last minute room change while checking in due to the fact the number in my party increased and the hotel guest check in staff were amazing helping me get my rooms! I would definitely stay here again...and breakfast was great (and that was the review of 5 teenage boys)!
Comment from Hotel Management
15-Mar-2018 by General Manager, Hotel Management
Thank you for your review! We appreciate your visit and look forward to being able to accommodate you again in the future!
2 out of 5
by A verified traveller

Not worth the money

Posted 03-Mar-2018
Pros: It was close to our event.
Cons: Better mattresses, food, towels, soap
Location: There are numerous food places nearby
The beds were rock hard to the point that it messed up my back. The towels were cheap and coarse, the walls were thin to a point where we could hear toilets flushing in other rooms, the soap was cheap and left us feeling oily rather than clean, the breakfast food was sub par. Not even close to worth the cost when there were other options available for nearly to the same price.
Comment from Hotel Management
09-Mar-2018 by General Manager, Hotel Management
Thank you for your feedback. We apologize your stay was not met to your expectations. We take great pride in knowing our guests get a full nights rest with us and are saddened to hear this was not the case. We have noted the opportunities with our staff and hope we can accommodate you again in the future! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller

great visit!!!

Posted 02-Mar-2018
Pros: everything
Cons: keeping breakfast foods coming out in a timely manner
had a great experience, Miranda from the front desk staff was outstanding. Room and facilities were great!! Only hiccup was breakfast foods didnt come out in a timely manner.
Comment from Hotel Management
03-Mar-2018 by General Manager, Hotel Management
We are so happy to hear you enjoyed your stay along with Maranda's services! We will be sure to let her know if your kind words! We greatly appreciate your visit with us and hope to see you again!
5 out of 5
Recommended
for Everyone
by A verified traveller from WA State

Overnight and on the Road Again

Posted 02-Mar-2018
All good. Recommend. Close to good eating places - walking distance.
Comment from Hotel Management
03-Mar-2018 by General Manager, Hotel Management
Thank you for visiting us! We greatly appreciate your stay and we look forward to a return visit! Cheers!
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Nice hotel close to convention center

Posted 09-Feb-2018
I was staying for attending to Expo at Tacoma greater convention center. Very nice near from center. Good staff, clean room, comfort bed, etc. Thank you !
Comment from Hotel Management
11-Feb-2018 by General Manager, Hotel Management
Thank you for your review. We appreciate your visit and are happy to hear your stay was pleasant! We wish you well in your adventures and hope to see you again!
3 out of 5
Recommended
for Everyone
by A verified traveller

Close to McChord AFB

Posted 05-Feb-2018
We’ve stayed here every time we’ve visited our son and it’s nice, close and their breakfast is good.
Comment from Hotel Management
08-Feb-2018 by General Manager, Hotel Management
Thank you for taking time to leave us feedback. We appreciate your visit and wish you well in your future travels!
5 out of 5
Recommended
for Everyone
by A verified traveller from Yakima, WA

Close to the Tacoma Dome!!

Posted 03-Feb-2018
Great place to stay if you are attending an event at the Tacoma Dome. Friendly staff and the room was clean and comfortable. Will definitely stay here again in the future.
Comment from Hotel Management
03-Feb-2018 by General Manager, Hotel Management
Thank you for taking time to leave a review! We appreciate your visit and can't wait to accommodate you again in the future! Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveller

Close to concert hall.

Posted 01-Feb-2018
Pros: The location to downtown Tacoma.
Front desk staff were professional and help full. The hotel is very new and clean. We were concerned about city noise and surprised at how quiet it was.Easy to walk downtown and to the Pantages Concert Hall.
Comment from Hotel Management
03-Feb-2018 by General Manager, Hotel Management
Thank you for your feedback. We appreciate your stay with us and are glad to hear you enjoyed your time visiting Tacoma. We look forward to a return visit! Cheers!