Ratings based on 1,958 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Nice hotel room

Posted 28-Jul-2016
Pros: Nice rooms with good breakfast.
Cons: Fix bathroom faucets.
Location: Very close to the dome and car museum. Not much else around there.
I liked the hotel room and it was comfortable sleeping there. The complimentary breakfast nice with lots of options. The bathroom faucet was crazy. It seemed like the selection between hot & cold water was random regardless of the faucet handle position.
2out of 5
by A verified traveller

Ok

Posted 25-Jul-2016
Not enough parking. Not good area. Hotel needs update. Good breakfast but not properly staffed.
5out of 5
by A verified traveller from San Francisco

Great stay. Nice staff

Posted 25-Jul-2016
The location is convenient and in a quiet neighborhood and close to many interesting points. The staff over there is very friendly and professional. Overall, very nice stay and recommend for others
5out of 5
by A verified traveller

Convenient location

Posted 19-Jul-2016
Hotel was beautiful very impressed with accommodation
4out of 5
by A verified traveller

Posted 18-Jul-2016
Good, clean hotel with hot breakfast. Staff was friendly and helpful.
5out of 5
by A verified traveller from Washington

Very nice hotel close to everything

Posted 14-Jul-2016
Pros: Very clean and free breakfast was incredible
Cons: Nothing
Location: Located near museums Tacoma dome and transportation. Great location
I enjoyed my stay here. Everything was clean and bed was comfortable. Would be staying here again.
4out of 5
by A verified traveller from Tacoma

Friendly staff, great location.

Posted 16-Jun-2016
The hotel is in a great spot, next to the light rail for exploring Tacoma. It was very clean and the staff were friendly. Also free onsite parking is a nice perk these days.
4out of 5
by A verified traveller from Vancouver, WA

Posted 12-Jun-2016
Pros: The location by Tacoma Dome.
Cons: Get some non-feather bed pillows. I shouldn't have to be making this request. It is crazy.
Location: It was by the Tacoma Dome, & some car museum.
It was hard to rate my stay, because it was a mixture of excellent & bad. The staff at the front desk were wonderful, esp. the young man who waited on me. I wished that I could see his name tag so that I could send Best Western a message of his excellent customer service. He was on duty 6/9 around 4 pm & later. He seemed part Hispanic, maybe, He was great. The location, parking, & room were great. Here is the bad part, which I really think should not have happened. On Wed. about 8:30 pm, I called this hotel to make sure they got my message from the person I talked to at Expedia, & I believe she gave them the message. It was that I am highly allergic to feather pillows & that style could not be in the room. The person at the Tacoma Dome hotel said that she didn't know what kind of pillows they have. She didn't offer any advice or whatever. She sounded very young. She said, "Well, nobody has ever complained about our pillows, so they couldn't have feathers in them." When I arrived at the hotel front desk, I learned that they use feather pillows. A woman who could speak Spanish called down to the person in charge in housekeeping. That person told her that they only have feather pillows, that they didn't have a single pillow without feathers. Lot's of people are allergic to feathers & I have never found a hotel without some non-feather pillows. I had no pillow for the night. That is the reason for the "2 rating for room comfort."
4out of 5
by A verified traveller from Chilliwack, B.C.

Just below the Tacoma Dome and the Auto Museum.

Posted 11-Jun-2016
Pros: Close to most things. Free Breakfast was very good.
Cons: There is a limited menu at the Restaurant, but the hours were good.
Only a block away from the free downtown tram which takes you to the Theatre District and the Museum of Glass.
4out of 5
by A verified traveller

Convenient friendly and reasonable hotel!

Posted 04-Jun-2016
From the friendly desk check in staff to the yummy breakfast it was a lovely experience!