Ratings based on 1,873 Verified Reviews

4.0 out of 5
82% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver, BC

Exactly what we needed for our stay!

Posted 11-Dec-2017
Hotel was perfectly located for our trip to see a show downtown. The hotel even offered us a shuttle ride to the event which was a great surprise. The room was clean and what we needed for the stay. The hotel breakfast was great. My favourite part was the mini waffle maker for four small waffles instead of one big one. Would be the perfect place to stay if seeing a show at the Tacoma Dome as it is right behind the dome.
2 out of 5
by A verified traveller

Not a pleasant stay

Posted 27-Nov-2017
The person checking us in clearly hated their job. The room was unsatisfactory. The bathroom was cramped and the faucet was loose. We asked for an additional blanket, but it never arrived. Stay somewhere else.
4 out of 5
Recommended
for Everyone
by A verified traveller from seatac

Great spot in Tacoma .....

Posted 22-Nov-2017
I have not much to say but its location was perfect for going out to local downtown restaurants and night life events.. just minutes. Staff was very helpful when I had a small problem with my key card.
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Very Nice Property

Posted 22-Nov-2017
Pros: CLEAN and Modern!
When I picked this hotel I was looking for a specific location between Sea-Tac and a meeting the next morning. I was very impressed with the entire hotel. Arriving after midnight had me apprehensive not knowing the neighborhood. I was impressed with the hotel security and the need to use your room key to access underground secure parking and to use the elevators. Being a non-smoker I was impressed that there was not a hint of smell from smoking. I picked a Best Western because of their reputation and they did not let me down. And the free breakfast was very good!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 20-Nov-2017
Clean and comfy! Perfect accommodations for going to a concert at the Tacoma Dome!!
4 out of 5
Recommended
for Everyone
by A verified traveller from Springfield, Missouri

Excellent view of Tacoma

Posted 20-Nov-2017
Pros: The view was lovely and I appreciated the safety and convenience of the parking garage. It was clean and the staff was friendly. Convenient location
Cons: The bathroom fixtures need updating, especially in the bathtub/shower.
Location: It is right next to the Tacoma Dome. Great place to stay if you are wanting to visit places in Tacoma.
Stayed for 6 nights so I could be close to family. Was travelling alone and chose the hotel due to proximity. The bed was comfortable and the room was kept sufficiently clean. I kept having a problem with my key card and had it replaced no less than 4 times during my stay. Being a woman traveling alone, I would have liked my key to work properly for safety reasons, especially the time I was stuck outside the parking garage alone at night trying to gain access. Next time I travel alone, I will request a room closer to the elevator due to having to walk past everyone else's room to get to mine. The bathroom was clean and in good working order, however the bathroom needed some serious updates. The bathroom fixtures and tiles were old and it was difficult to get a comfortable shower temperature with the older fixtures.
4 out of 5
Recommended
for Everyone
by A verified traveller

Meh

Posted 19-Nov-2017
I only stay here because it’s so close and convenient to the Tacoma dome, the hotel needs to be updated it’s a little outdated. I also had an issue where I started my period while in the room, I called down to the front desk and asked if they had pad ands tampons they responded they did, great I said can you bring them up or do I have to go get them? The person on the phone said they’d bring them up, when the person brought them up he told me “next time you go get them before you come up to your room” I was completely shocked, I think maybe the hotel needs to work on customer service, I wouldn’t stay there again if it wasn’t so conivent to the venue I usually frequently go to.
2 out of 5
by A verified traveller

Best Western

Posted 16-Nov-2017
The heater in my room was broken so I was cold the whole time. The window was very dirty and hard to see out of. The fan in the bathroom doesn't turn off and it is quite loud. Also, the shower spat out a bunch of brown, rusty water randomly. I would not recommend this hotel. It doesn't appear the management cares much about upkeep. I like Best Western as a chain but this is the worst one i've ever stayed in.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very convenient for Tacoma Dome events.

Posted 08-Nov-2017
Comfortable, large room. Not enough parking for guests when the house is full. Very expensive but worth it for the convenience.
Comment from Hotel Management
09-Nov-2017 by Krystal Front Office Manager, Hotel Management
Dear Valued Guest, We apologize for the parking but I am pleased that our location satisfied your needs for the weekend. We appreciate your business and look forward to serving you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Ferndale, WA

Good hotel when visiting the Tacoma Dome.

Posted 06-Nov-2017
Pros: Security for parking, ease of getting to the Tacoma Dome, restaurant in the hotel and free hot breakfast.
Location: This hotel is located in Tacoma near Interstate 5 next to the Tacoma Dome.
I really liked the location of the Tacoma Dome Hotel. It is right next door. So convenient. Don't have to pay for Tacoma Dome parking spaces which would have cost us $20.00 due to seeing an event there. I liked the convenience of a small restaurant and free hot breakfast. The restaurant in the hotel is small so don't expect too many menu choices but what is on the menu is a good variety. The hotel staff was friendly and gave us an upgrade when there was a problem with our original room. My mom was in a wheelchair and we did not have a problem. There is an elevator and ramps for easy access. The parking is under the hotel with a secure gate so I felt our car was safe.
Comment from Hotel Management
09-Nov-2017 by Front Desk Manager , Krystal , Hotel Management
Dear Valued Guest, Thank you for such great feedback! I am so glad that we were able to accommadate you and your mom appropriately. We are thrilled you enjoyed your stay and we enjoyed having you here with us. We hope to see both again soon.