Lobby sitting area

Reviews of Comfort Inn & Suites Downtown Tacoma

2.5 out of 5

Reviews

5.8
Rating 10 - Excellent. 194 out of 1002 reviews" "
Rating 8 - Good. 191 out of 1002 reviews" "
Rating 6 - Okay. 193 out of 1002 reviews" "
Rating 4 - Poor. 155 out of 1002 reviews" "
Rating 2 - Terrible. 269 out of 1002 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Amber, HEYBURN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Good location, but this hotel definitely needs some tlc. Our room was dirty, our bathroom faucet was broken, are shampoo and conditioner dispenser was busted off the wall, and our fridge didn't work. The toilets are very low to the ground. We have never ever seen a hotel with such short toilets. They were child-sized.
Stayed 2 nights in May 2024
Response from Management on 6 May 2024
Hello Valued Guest , I would like to apologize about the issues listed , as we just got this property we are looking to do a full remodel after the summer. Hopefully you give us a second change in the future.

6/10 Okay

Wendy

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Area seemed unsafe, underground parking also scary, seemingly homeless people all around and in the property Very loud trains nearbly Rooms were mostly clean Beds and pillows super uncomfortable Check in and out seamless Staff very friendly Although they said there was breakfast I found nothing this am around 9am
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Hello ,i would like to thank you for taking the time to write a review for us as your feedback is very important to us. Currently we on the process on doing a full remodel so this would solve most of the issues. However i would liked to apologize about breakfast we do offer grab and go back at the front desk area from 6:30 -10 so im really sorry our agent did not mention this at check in.

8/10 Good

TRISHENA

Liked: Staff & service
The hotel staff was very nice and helpful. The room was clean. Had a microwave and a nice size fridge.Protected garage so you can get your car without going out into inclimate weather. It was directly behind the Tacoma Dome so it was about a 3 min walk to get to the venue. Unfortunately there was a burn hole in the couch in my room and the view was less then stellar. As far as noise it was pretty quiet except for the train that rode by about every 15 minutes. The way the parking for the Tacoma dome was I'd consider staying there for the convenience.
Stayed 1 night in May 2024
Response from Management on 6 May 2024
Hello , Thank you for giving us feedback on your recent stay. I would liked to apologize about the room condition we just a couple months from starting a full remodel for this property so lots of changes soon! We hope you give us a second chance in the future.

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Management on 4 May 2024
Hello Valued Guest , I would liked to thank you for taking time out of your day to review our property . Im hoping you come back soon!

2/10 Terrible

Tiffany

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for 2 adults & 2 children, on the website it had indicated a queen bed and sofa bed but when we arrived there was only a double bed in the room -- no sofa at all. We went down to ask the front desk about the mistake and she said they were fully booked and couldn't move us. I asked if there were any pull-out cots we could use, she said they didn't have those. She said that I would need to contact Expedia but didn't offer any other help. Not only was the room missing a bed/sofabed, it also didn't have a hairdryer and all the soap had been squeezed out of the in-wall shampoo/conditioner dispensers. Several electrical wall sockets were not working -- overall the WORST hotel we have ever experienced! Paying $470 and not getting the basic necessities to spend the night was appalling. Expedia customer service was of no help so deeply disappointed that they could treat a loyal customer of over 25 years like this. I'm extremely disappointed and saddened by this poor customer service experience!
Stayed 1 night in Apr 2024
Response from Management on 2 May 2024
Hello Guest , I Would liked to apologize for failing your expectations in your recent stay. We in the process of doing a full remodel after summers so lots of changes as well as we providing more training for our staff so this issues don't repeat.

8/10 Good

Roberta

Travelled with family
Liked: Staff & service
Needs to be updated
Stayed 2 nights in Apr 2024
Response from Management on 2 May 2024
Hello Valued CustomerWe under new management and looking to do a full remodel after the summer we hope we see you back soon!

6/10 Okay

Rheana

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 2 May 2024
Thank you for taking the time review us. We are hoping to see you again soon

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to get to the Tacoma dome. It was very clean inside. The staff and security were very nice.
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Hello , Thank yo so much for taking the time to review our property Im glad you had a good experience and im hoping to see you back soon!

4/10 Poor

Irina

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not what you expect after seeing their marketing pictures. Homeless people inside the property. Yellow water comes out of faucet. Gym has one dumbbell. Generally very dissatisfied with the cleanliness, or more specifically the lack of it.
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Hello Valued Guest, I would like to apologize in behalf of our staff for failing your expectations our feedback in really important to us. I will make sure to give this to the proper department so we can make sure this issues does not repeat in the future.

8/10 Good

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were efficient, kind, and helpful. The area, not the fault of the hotel, is a bit noisy at times. The hotel is conveniently located near the Light Rail, I-5 access, and, the best of all, the Brown& Haley factory for any Almond Roca needs you might have. Highly recommend!
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Hello Valued Guest, i would like to thank you for the kind words. I will be sharing this with our staff, We under the management and looking to do a full remodel after the summer we are working daily to be able to provide a better hotel experience.

8/10 Good

John D.

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
Thank you so much for taking the time out of your day and reviewing our property. We are hoping to host you back soon!

10/10 Excellent

John

Travelled with partner
It was great. Close stay to Tacoma Dome.
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Thank you for taking the time to write a review for us. Your feedback is very important to us. Im glad you had a great stay and we hope to host you back soon!

8/10 Good

Shannon

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Dining area was closed down, no food vending machines on site. When we booked, the site said dining and bar was opened. Very inconvenient to find this out once we got there, parked and settled into our room.
Stayed 1 night in Apr 2024
Response from Management on 21 Apr 2024
Hello Valued Guest I would like to apologize about the bar and restaurant. We currently under new management and making lots of updates to property in the next couple months. I will investigate and see what website have the incorrect information so we can update it and this does not repeat.

2/10 Terrible

Ethan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Management on 22 Apr 2024
Hello Valued Guest , i would like to apologize in behalf of my team for failing you expectations in your last stay. We under new manegement and we are having a complete remodel after the summer. So hoping you give us a second chance to host you in the future.

8/10 Good

Blayne, Montesano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved how close this property is to the Tacoma Dome.
Stayed 1 night in Mar 2024
Response from Management on 20 Apr 2024
Hello , Valued Guest Thank you for for such a great rating and we are hoping to host you back soon !

6/10 Okay

mark

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff person was friendly. The hotel seemed almost empty. In desperate need of updating. Safety door chain was almost ripped out.
Stayed 1 night in Apr 2024
Response from Management on 20 Apr 2024
Hello Valued Guest , Thank you for the feedback we currently in the middle of updating our property so lots of changes coming soon! We hoping to see you soon.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
My fave spot
Stayed 1 night in Apr 2024
Response from Management on 20 Apr 2024
Hello , Valued Costumer we thank you for taking time out of our day to write a review for us we really apprreciate it. Im glad our property is your favorite spot in the tacoma area. We hope to see you back soon!

8/10 Good

Stephanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were flexible and gave me the room I requested for.
Stayed 1 night in Mar 2024
Response from Management on 24 Mar 2024
Hello Valued Guest, Im happy to hear you had a good stay and we are hoping to see you back soon !

8/10 Good

Dianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was located next door to the Tacoma Dome which is very convenient for attending a concert.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Dear Valued Guest, Thank you for taking time to give your feedback to us as is very important to be able to improved our property.We hope to see you soon !

8/10 Good

Kathy

Travelled with partner
Liked: Cleanliness, staff & service
No continental breakfast
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Hello Valued Guest , Im glad you was happy with hotel however i would like to apologize for failing you expectations about our grab and go bag. We under new management now and we working on getting continental breakfast back soon! hopefully you give us a second chance.

6/10 Okay

jeff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty. Broken bathroom door.
Stayed 1 night in Mar 2024
Response from Management on 16 Mar 2024
I would liked to apologize about your broken bathroom door. we on the process of renovating the entire property so our future guest have a memorable experience. We hope you give us a second on your future visits to the Tacoma area.

4/10 Poor

Savanna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 11 Mar 2024
I would like to apologize in behalf of our team for failing your expections. We under new management and working on training staff as well as updating property. Hopefully you give us a second chance next time you visit the tacoma area.

6/10 Okay

Danielle

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Parking garage had pipes leaking onto cars and very few parking spaces. There were cigarette burns on the sheets in our non-smoking room. The kitchen was out of order so no continental breakfast (one of the reason I chose this place) just a "go bag" which was not great. The staff was very friendly and kind. It's a convenient place to stay for going to a show at the Tacoma dome. I'm sure after the renovation and the kitchen opens back up it would be fine.
Stayed 2 nights in Mar 2024
Response from Management on 8 Mar 2024
Hello , First of all I would liked to apologize on behalf of our team for failing your expectations about breakfast etc … We are under new management and taking all the feedback we get in consideration. We are hoping to bring all the extra amenities back soon, so hopefully you give us a second chance.

8/10 Good

Demetrius

Business traveller
Liked: Staff & service, property conditions & facilities
Apparently the health department shut the kitchen down and they are unable to serve food.
Stayed 4 nights in Feb 2024
Response from Management on 5 Mar 2024
Hello, I would liked to apologized for failing your expections about breakast. We under new managment now and working as fast as we can, to make lots of changes so in the near future we can provide a wonderful experience. Please give us a second chance on your future visit to the tacoma area.

6/10 Okay

Sandra

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No cold water, no iron, refrigerator door would not close. Plug ins don’t work. Lobby and parking sketchy. Location is perfect if you are going to Tacoma dome but there’s nothing around to do.
Stayed 2 nights in Feb 2024
Response from Management on 2 Mar 2024
Hello , I would liked to apologized in behalf of our team. Your feedback is very important to us and we will be working on this issues so we can provided a better stay for our guest. I hope you give us a second chance on your future stays to Tacoma.

6/10 Okay

Alexander

Stayed 1 night in Feb 2024
Response from Management on 20 Mar 2024
Dear Valued Guest, Thank you for taking time to review us.Also thank you for staying with us and i hope you come vist us soon!

10/10 Excellent

Tammy

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Management on 24 Feb 2024
Hello there!Thank you for taking time to write about your stay with us, we appreciate it! We look forward to welcoming you back

10/10 Excellent

Karine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The morning/ day time staff makes the place a 5 star hotel. They went out of their way to help us be more comfortable in our room.
Stayed 2 nights in Feb 2024
Response from Management on 20 Feb 2024
Thank you for leaving these amazing comments! We are so happy that we could exceed your expectations and that we have earned your recommendation for Outstanding Hotel! We hope to host again the next time your travels bring you back to Tacoma.

10/10 Excellent

Kayloni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accomodating staff. The security guard is top notch! He is needed and does a great job!!
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Hello, we appreciate your review and are pleased to hear that you had a great experience with us.We are hoping to see you again soon.

10/10 Excellent

selvedin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re looking for a hotel to stay during thunderdome, look no more! This place was perfect for what I needed, being right next to the Tacoma dome. The hotel was nice, the staff were super friendly and helped with whatever we needed. The area around the hotel was nice and everything was close, will be staying again next time I go to this event!
Stayed 4 nights in Feb 2024
Response from Management on 20 Feb 2024
Hello there!We're delighted to hear that you enjoyed your stay with us. We take great pride in what we do, and we are so glad it shows. We look forward to welcoming you back!

6/10 Okay

Charles

Business traveller
Liked: Staff & service
What happened to the breakfast buffet, it’s gone now. When you go down to the reception desk, They give you a paper bag with an apple, breakfast bar And apple juice. The restaurant is closed. :( My room was clean though, and the hotel was next to The Tacoma dome where I worked the Rv show.
Stayed 3 nights in Jan 2024
Response from Management on 20 Feb 2024
Thank you so much for staying with us and for taking a moment to share your thoughts. Bummer you didn't have the best breakfast experience. We are working on improving our breakfast experience and are sad to learn that you were disappointed by some of the choices. Either way your feedback is instrumental in helping us improve and continuing to elevate the entire Comfort Inn & Suites, experience.Again, thanks for staying with us and we hope to have an opportunity to welcome you back soon.

2/10 Terrible

Sheryl

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Walked in past a bunch of people smoking outside the front door. No one at front desk. There was a sign saying they would be back in 15 minutes because they were helping other guests. Stood there for about 20 minutes watching the people smoke waiting to check in. Eventually the people smoking came in, turns out they were the Staff!!!! The place is dirty. It looks like blood on the carpet in the hallway. Broken elevator. Shower head broken, very low toilet. There were a lot of transient people staying in this hotel. There is also a sign at the front desk stating if you complain about anything you will be banned from all Comfort Suites!!!! And the kicker: the manager was dressed like the Devil with a red shirt and red Devil horns on her head??? We took pictures. We stayed here because we were going to a concert next door but it was absolutely not worth it! I don’t normally do these reviews but it is January and we are still talking about this hotel and how we were treated. Comfort Suites should send in a CEO to stay there. Undercover. Have the full experience and see how your guests are being trained. We took pictures of everything. We won’t be back.
Stayed 2 nights in Oct 2023
Response from Management on 20 Feb 2024
I apologized in behalf of our team that we failed your expectations. We are under new Management and are looking to improved and update this property. We appreciate your feedback and hope you give us another chance when you visit the Tacoma area.

2/10 Terrible

Carrie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positive about this room/hotel was that the bed was comfortable. When turned on the sink and/or bathtub faucet, the “water” was brown. 🤢 the front desk staff was rude at check in and did NOT mention that there was NO breakfast, although Expedia listed it did have breakfast. The room was semi clean but the heat made a weird noise all night. 0 ⭐️. Do not recommend
Stayed 1 night in Jan 2024
Response from Management on 20 Feb 2024
I apologized in behalf of our team. We are under new management now and are improving all departments with the proper training needed. I apologized about breakfast . We are currently offering grab and go bags but working towards doing hot breakfast soon. Hopefully you give us another chance in your next visit to Tacoma.

2/10 Terrible

Susannah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 20 Feb 2024
Hello Guest , I'm sorry we failed your expectations. I wish we could of got more details on what we need to improve so i can past it to my staff . As your feedback in very important to us.

10/10 Excellent

zubair

Liked: Cleanliness, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Management on 20 Feb 2024
Thank you for sharing your experience.Looking forward to seeing you next time.

2/10 Terrible

Robert, simi valley

Disliked: Staff & service
Our van got the window broken out and tools stolen along with the gas tank siphoned.
Stayed 4 nights in Jan 2024
Response from Management on 20 Feb 2024
Hello Dear Guest, We are currently under new management and slowly improving our safety features as well as updating lighting in our garages. We are really sorry this happened to you. We are really hoping you give us another chance in your future visits to the Tacoma area.

6/10 Okay

Jean

Business traveller
Disliked: Amenities
It really needs updating. No longer have the breakfast they used to. Now it’s a brown bag. The lounge is also gone.
Response from Management on 20 Feb 2024
Hello there!I apologized on behalf of my team that we did not meet your expectations. However, we are going into new management recently and we are working really hard to be able to have these amenities back. I hope you give us another chance in the future.Cheers!

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, extremely helpful and professional staff at the front desk, and great location!
Stayed 1 night in Dec 2023
Response from Management on 20 Feb 2024
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
The location is ideal for the Tacoma Dome, but our actual stay wasn’t great. The rooms didn’t leave us with confidence in their cleanliness and our room keys had to be recoded several times.
Stayed 2 nights in Dec 2023
Response from Management on 20 Feb 2024
We are very sorry to hear that you were disappointed with the performance of the room keys.We take great pride in our hotel and the experience we provide our guests, so your feedback is very important to us. We have already taken steps to address the issue you raised in your review.We are looking into replacing the key brand to resolve this issue .We hope that you will provide us another chance to make a better impression.

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 20 Feb 2024
Hello there!We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back!Cheers!

8/10 Good

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 20 Feb 2024
Thank you for sharing your experience. I'm glad the hotel and our team made a memorable impression on you, and that you enjoyed your stay.Looking forward to seeing you next time.

6/10 Okay

David Lee

Business traveller
Liked: Cleanliness, staff & service, room comfort
There's a reason it's so cheap
Couldn't believe the price. Until I got there. Big lobby looked nice in photos - like a place where I'd like to sit and work or read. But it was empty and cold and some areas said "Closed". Room was OK and comfortable, but furniture seemed old. Free breakfast was "grab and go" including a cold breakfast sandwich, requiring going back up to the room to microwave. Beware hotel less than $100 a night, I guess.
Stayed 3 nights in Dec 2023

2/10 Terrible

Michael

Liked: Room comfort
Disliked: Staff & service
No hot water!
When I arrived there was no one at the front desk. I had to wait a half hour for someone to show up to check me in. The WiFi would stop working and require me to sign back in every hour. To top it all off, when I went to take a shower in the morning there was no hot water!
Stayed 1 night in Dec 2023

6/10 Okay

Kelly

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It was alright. Room was extremely small. Outlets fell off the wall. Bathroom was small. Bed was comfortable.
Stayed 7 nights in Dec 2023

6/10 Okay

steven

Garage parking had no door and homeless hanging around in garage and near property
Stayed 2 nights in Dec 2023

6/10 Okay

Bruce

Poor
Stayed 1 night in Dec 2023

4/10 Poor

John

Disliked: Staff & service, amenities, property conditions & facilities
Clerk was not welcoming or hospitable. Room had a broken lamp, no dryer, no iron, rust marks all around tub and tub drain. Water in bath tub would not turn off, so dripped continuously. No hot water till late evening. Walls thin so neighbor's noisy TV came right through. Given how FEW guests were staying in the Inn, rooms could have been spaced farther apart. Would NOT recommend.
Stayed 1 night in Dec 2023

8/10 Good

Sara

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel is fine. It’s an older building and it shows. There were cigarette burns in the curtains of our room, but the lobby is pretty and the staff was friendly enough.
Stayed 1 night in Dec 2023

4/10 Poor

Stan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disapointed
The fact they say the pffer breakfast is a joke
Stayed 1 night in Nov 2023

8/10 Good

Luciann

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Sad free breakfast
The only disappointment was it’s not a free breakfast. It’s a grab a bag and go. Not what I wanted. Like the sit down free breakfast in the morning. Should be listed.
Stayed 1 night in Dec 2023