Ratings based on 1,962 Verified Reviews

3.9 out of 5
81% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Posted 20-May-2018
When I checked in at 10:30, there were 7 people in line and very slow check-in staff. It took me about 20 minutes to get checked in. When I got to my room and pulled back the blanket, a long black hair greeted me. Pillows were lumpy and sheets thin....much less than I would expect for 125$/night.
4 out of 5
by A verified traveller

Posted 17-May-2018
Most excellent breakfast for free. An omelette bar!!
2 out of 5
by A verified traveller

Posted 16-May-2018
Comment from Hotel Management
19-May-2018 by Best Western Hotels & Resorts , Hotel Management
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 14-May-2018
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-May-2018
3 out of 5
by A verified traveller

Posted 11-May-2018
Great staff. Facilities very clean but small rooms and location makes this a 3 Star.
1 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-May-2018
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-May-2018
4 out of 5
Recommended
for Everyone
by A verified traveller from Oregon

Check-in

Posted 05-May-2018
Lynn (I hope I spelled it right) at check-in was amazing. The long line was fierce because of Shania, but she was so sweet and kind. Amazing customer service and wonderful staff! Baker in the house!!!
4 out of 5
by A verified traveller from Alaska

Posted 05-May-2018
Was a perfect location when attending a concert at the tacoma dome. Staff was lovely and the restaraunt was good. Could have used a softer bed and pillows but overall a good experience. i would recommend it