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Reviews of Best Western Plus Lacey Inn & Suites

2.5 out of 5
Best Western Plus Lacey Inn & Suites
8326 Quinault Drive NE, Olympia, WA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 457 out of 739 reviews" "
Rating 8 - Good. 198 out of 739 reviews" "
Rating 6 - Okay. 53 out of 739 reviews" "
Rating 4 - Poor. 18 out of 739 reviews" "
Rating 2 - Terrible. 13 out of 739 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Peggy-Jo, Nanaimo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great breakfast
Stayed 1 night in Apr 2024
Response from Best Western Plus Lacey on 25 Apr 2024
Thank you for choosing us and taking the time to give us a good review. We hope you enjoyed the stay with us and look forward to welcoming you again!

4/10 Poor

William

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at this property a frw times and it was nice. It is now worn-out and dirty. The room was gross (hair in the shower and film in the sink) and the walls need paint, stains and chips on the furniture and the room smelled like oil and gas.
Stayed 2 nights in Apr 2024
Response from Best Western Plus Lacey on 22 Apr 2024
I'm sorry to hear about your disappointing experience at the property. Your feedback is valuable, and I'll ensure it reaches the appropriate management team. Maintaining cleanliness and upkeep is crucial for providing a comfortable stay, and it's clear there were lapses in these areas during your visit. Rest assured, I'll convey your concerns to the management so they can address these issues promptly. If you decide to give the property another chance in the future, I hope to hear about a much-improved experience.

2/10 Terrible

Marciel

Disliked: Staff & service
They can't except virtual payment for incidents fee
Stayed 1 night in Apr 2024
Response from Best Western Plus Lacey on 17 Apr 2024
We appreciate you choosing to stay with us at Best Western Plus Lacey. Please note that for incidentals, we require a physical credit card for verification. Unfortunately, we're unable to accept virtual payments for incidentals for any reservations. We hope you understand our hotel policy regarding incidentals. We apologize for any inconvenience this may have caused during your stay.

8/10 Good

ALAN, LAS VEGAS

Only complaint was the elevator was extremely slow for only having 4 floors.
Stayed 1 night in Apr 2024
Response from Best Western Plus Lacey Front Desk Staff on 5 Apr 2024
Thank you for taking the time to give us a review. We will look into the addition of a faster elevator in the future. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jo, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 2 Apr 2024
Thank you so much for your kind review. We are glad to know that you enjoyed your stay with us and look forward to seeing you again!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here but the beds are very firm. I don’t sleep very well but it is safe clean and super friendly staff
Stayed 1 night in Feb 2024
Response from Best Western Plus Lacey on 9 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you love staying with us and appreciate our safe, clean facilities, as well as our friendly staff.We understand that bed comfort is essential for a good night's sleep, and we apologize that our beds were firmer than expected. Please know that we take guest comfort seriously, and we'll certainly look into ways to improve the sleep experience for our guests.Your comments are valuable to us, and we hope to have the opportunity to welcome you back for an even more comfortable stay in the future. If there's anything specific we can do to enhance your experience, please don't hesitate to let us know.

2/10 Terrible

Sims

Stayed 1 night in Mar 2024
Response from Front Desk Team on 1 Apr 2024
We're sorry to hear that you did not enjoy your stay with us. May we know what we could have done to have made it better? Your feedback is important for us to improve our services.

6/10 Okay

Christopher

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was great. Clean, convient, excellent breakfast. What was bad was expedia didnt tell you it was a $30 charge for a pet friendly room. And tgen upon check in the staff tried to hide the fee from me. When i confronted her about the extra fee she became very rude and said it wasnt their fault it was expedias and nithing they could do about it. I believe if i hadnt found the fee they never would have told me just charged it anyway. Im okay with a pet fee, just dont hide ut from me!
Stayed 1 night in Mar 2024
Response from Best Western Plus Lacey Inn on 9 Mar 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our property to be great, clean, convenient, and enjoyed our excellent breakfast.We're truly sorry to learn about your disappointment regarding the pet fee issue. Please accept our sincere apologies for any inconvenience you experienced during your stay. At our establishment, transparency and honesty are paramount in all guest interactions, and we never intend to withhold information.We completely understand your frustration, and we apologize if our communication fell short in this instance. Rest assured, we'll address this matter internally to ensure it doesn't happen again in the future.We value your patronage and hope you'll give us another opportunity to provide you with the exceptional service and experience you deserve. Should you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.Warm regards,

10/10 Excellent

Nancy

Stayed 1 night in Feb 2024
Response from Front Desk Team on 20 Mar 2024
Thank you for your kind review of our hotel. We hope you enjoyed your stay and will choose to stay with us again during one of your future travels.

10/10 Excellent

carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was on top of it. The wonderful woman at the counter had to have had children. She even went to lengths of making fresh cookies to make my daughter feel at home. We travel a lot. It's a hard time some days for my children, however every staff person I encountered at this property already knew the anxiety and tried to help with accommodating my situation. I can't say enough about the staff here. They were so gracious and kind. I appreciate being able to meet all of you. Great job HR! Beautiful property. We felt safe, secure and had plenty of resources around us. Keep it up!
Stayed 2 nights in Feb 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Gentlemen at check in was incredibly rude and inappropriate
Stayed 1 night in Feb 2024
Response from Best Western Plus Lacey Inn on 9 Feb 2024
Dear Michael,I'm sorry to hear about your negative experience with the staff at check-in. Our team strives to provide excellent service, and it's disappointing to learn that we fell short during your visit.We take feedback seriously and would like to extend our sincerest apologies for any rudeness or inappropriate behavior you encountered. This is not reflective of the standards we hold ourselves to, and we will address this matter with our staff immediately to ensure it does not happen again.Your feedback is invaluable to us as we continuously work to improve our service. If you would like to discuss your experience further or if there's anything else we can do to make it right, please don't hesitate to reach out to us directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Swathi

Liked: Cleanliness, staff & service
nice and budget friendly
Stayed 5 nights in Jan 2024
Response from Best Western Plus Lacey on 21 Jan 2024
Thank you for choosing to stay at Best Western Plus Lacey. We appreciate your kind review and We hope to have the opportunity to welcome you back and provide an even better experience in the future.Thank you again for taking the time to give us a review.

8/10 Good

Steve

Stayed 1 night in Jan 2024
Response from Best Western Plus Lacey Inn on 16 Jan 2024
Thank you for choosing to stay at our hotel, Best Western Plus Lacey Inn & Suites. We appreciate your input and hope to welcome you next time again when you visit in Lacey.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property well maintained and breakfast excellent! Front desk staff non existent in evening and took some time to check in
Stayed 1 night in Jan 2024
Response from Best Western Plus Lacey on 13 Jan 2024
We sincerely apologize again for any inconvenience you experienced with the front desk staff during the evening check-in. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Lacey on 13 Jan 2024
Thank you for choosing to stay at our hotel and taking the time to give us a good rating. We hoped you enjoyed the service and stay with us and look forward to welcoming you again !

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Lacey on 21 Dec 2023
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 Excellent

Elizabeth, Aberdeen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Best Western Plus Lacey on 21 Dec 2023
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 Excellent

Lori, Woodland

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Front Desk Team on 6 Dec 2023
Thank you for your kind review of our hotel. We are glad to hear that you enjoyed your stay with us. At Best Western Plus Lacey, we strive to make each of our guests feel at home. We look forward to seeing you again during a future stay.

10/10 Excellent

Soteria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Front Desk Team on 6 Dec 2023
Thank you for your kind review of our hotel. We are glad to hear that you enjoyed your stay with us. At Best Western Plus Lacey, we strive to make each of our guests feel at home. We look forward to seeing you again during a future stay.

8/10 Good

Bethany

Stayed 1 night in Nov 2023
Response from Best Western Plus Lacey Inn & Suites on 21 Dec 2023
Thank you for staying with us and taking the time to give us good rating. We value your feedback and hope to have the opportunity to welcome you back in the future. If there's anything specific you would like us to address or if you have any further suggestions, please feel free to reach out directly.

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location near the highway. Area was a little sketchy, but convenient to food and shopping.
Stayed 3 nights in Nov 2023
Response from Front Desk Team on 28 Nov 2023
We are happy to hear that you enjoyed your stay with us and look forward to seeing you again during a future stay.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. I was treated with excellent attention and quality at all times.
Stayed 3 nights in Nov 2023
Response from Best Western Plus Lacey Inn & Suites on 27 Nov 2023
Thank you for choosing to stay at Best Western Plus Lacey Inn & Suites! We're thrilled to hear that you had a positive experience with our staff and service. Providing excellent attention and quality is our top priority, and it's always rewarding to know that our efforts have made a difference for our guests. We truly appreciate your review and look forward to welcoming you again in the future.

10/10 Excellent

Callie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Best Western Plus Lacey Inn & Suite on 18 Nov 2023
Thank you sincerely for choosing to stay with us and for taking the time to give us a good rating. We trust that your experience was enjoyable and that our services met your expectations. Your feedback is invaluable to us, and we are thrilled to know that you had a positive stay. We look forward to the opportunity to host you again and provide another exceptional experience.

10/10 Excellent

Jose, Trujillo Alto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from Best Western Plus Lacey on 14 Nov 2023
Thank you so much for staying with us and giving us good rating. We hope that we were able to meet your expectations. Our priority is to deliver a superior experience to our guest! We hope to see you next time again.

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Best Western Plus Lacey Inn & Suites on 18 Nov 2023
Thank you sincerely for choosing to stay with us and for taking the time to give us a good rating. We trust that your experience was enjoyable and that our services met your expectations. Your feedback is invaluable to us, and we are thrilled to know that you had a positive stay. We look forward to the opportunity to host you again and provide another exceptional experience.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area. Pretty sunrises. Nice little lake and park close by.
Stayed 1 night in Nov 2023
Response from Front Desk Team on 10 Nov 2023
Thank you for your kind review. We are glad that you enjoyed your stay with us. We look forward to seeing you again during a future stay.

4/10 Poor

Rey t

Business traveller
Disliked: Cleanliness, staff & service
Person up front in the reception morning on 11/5/23 very unfriendly trying to get late checkout, that’s why I don’t stay when iam in town in Lacey this hotel! It was like for her a hustle to asked a late checkout!
Stayed 1 night in Nov 2023
Response from Best Western Plus Lacey on 7 Nov 2023
I'm truly sorry to hear about your recent experience at our hotel and the unfriendly reception you encountered while requesting a late checkout on November 5th, 2023. Please accept our sincerest apologies for the inconvenience this may have caused you.Your feedback is extremely valuable to us, and we take this matter very seriously. Providing exceptional customer service is one of our top priorities, and the behavior you described is certainly not in line with our standards. We have addressed this issue with our team to ensure that such incidents do not recur in the future. Thank you for sharing your experience with us. Hope we can see you next time.

10/10 Excellent

Claudia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was as the rating states Excellent for the price. Unfortunately l could hear the guy above stepping really hard at 1 and 2 in the morning. l learned that the admin could have done something about it. No body to blame for, though.
Stayed 1 night in Oct 2023
Response from KC on 22 Oct 2023
Dear Claudia,We appreciate your very generous rating despite the noise issue from the room above. We remember the conversation we had, and we did try to contact the guests in he room above to caution them, but could not establish connection. We are sorry for any inconvenience this may have caused. We will try to provide a better environment for your next stay. We look forward to welcoming you again.Thank you again.

10/10 Excellent

LEONARD

Stayed 2 nights in Oct 2023
Response from KC on 22 Oct 2023
Dear Leonard,Thank you for choosing to stay with us . We appreciate your positive rating. Your satisfaction with your stay is very important to us , and it motivates us to work even harder to provide you with the best service.We hope to have the apportunity to welcome you back and serve you even better in the near future.Please feel free to contact us if you need any assistance.

10/10 Excellent

Sheryl

Stayed 1 night in Oct 2023
Response from Front Desk Team on 17 Oct 2023
Thank you for your kind review of our hotel. We are glad that you enjoyed your stay with us, and we look forward to seeing you again soon.

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Everything was great but we found the beds to be uncomfortable. Breakfast was excellent.
Stayed 1 night in Oct 2023
Response from Best Western Plus Lacey Inn on 8 Oct 2023
Thank you for staying with us and taking the time to give us a review. We are so sorry to hear that the bed was uncomfortable. We have taken note of your feedback and will use it to improve our facilities for future.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Best Western Plus Lacey Inn & Suites on 6 Oct 2023
Thank you for choosing to stay at Best Western Plus Lacey Inn & Suites. We appreciate that you took the time to give us a good rating. We hope you enjoyed the stay and look forward to seeing you again!

8/10 Good

rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities
I like the check-in process. Jessica was very friendly and the lady at breakfast was also great! Awesome breakfast with many options! One only thing I would complain is the smell of the carpet in the room, it is due for shampooing to give a clean and fresh smell in the room.
Stayed 1 night in Oct 2023
Response from Best Western Plus Lacey Inn & Suites on 4 Oct 2023
Thank you for taking the time to share your experience with us. I would like to sincerely apologize for the inconvenience caused by smell in the room. we will definitely work on this. Thank you again for bringing it to our attention. We will improve our service to deliver better experience. Hope to see you again and have a wonderful day.

10/10 Excellent

Rosalie

Stayed 1 night in Sep 2023
Response from Front Desk on 2 Oct 2023
We are happy to hear that you enjoyed your stay with us. We appreciate your kind words about our hotel and look forward to seeing you again during a future stay.

8/10 Good

Gene, Longmont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Sep 2023
Response from Front Desk on 2 Oct 2023
We are happy to hear that you enjoyed your stay with us. We appreciate your kind words about our hotel and look forward to seeing you again during a future stay.

10/10 Excellent

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Excellent amenities and staff
Stayed 1 night in Sep 2023
Response from Front Desk Team on 26 Sept 2023
Thank you for your kind review. We are glad that you enjoyed your time here with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Front Desk Team on 26 Sept 2023
Thank you for your kind review. We are glad that you enjoyed your time here with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Best Western Plus Lacey on 17 Sept 2023
Thank you very much for choosing to stay at Best Western Plus Lacey Inn & Suites and taking the time to give us a good rating. We hope you enjoyed the stay with us and look forward to seeing you here again in the very near future.

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Sep 2023
Response from Front Desk Team on 15 Sept 2023
Thank you for staying with us at Best Western Plus Lacey. We look forward to seeing you again soon.

10/10 Excellent

jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Minus the trash everywhere and all the loud traffic it was a great stay
Stayed 1 night in Sep 2023
Response from Best Western Plus Lacey Inn on 12 Sept 2023
Thank you for staying with us and taking the time to give us good rating. Hope you enjoyed the stay and we look forward to seeing you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Stay
Weekend stay experience was excellent. Staff was nice and hotel was clean.
Stayed 1 night in Sep 2023
Response from Front Desk Team on 12 Sept 2023
We are glad you enjoyed your stay with us. At Best Western Plus Lacey, we try our best to provide you with a calm and warm experience. We look forward to seeing you again!

6/10 Okay

Craig

Stayed 1 night in Sep 2023
Response from Front Desk on 2 Oct 2023
We are happy to hear that you enjoyed your stay with us. We appreciate your kind words about our hotel and look forward to seeing you again during a future stay.

2/10 Terrible

Shawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Sep 2023
Response from Front Desk Team on 11 Sept 2023
We apologize for not meeting your expectations during your stay with us. May we know what we could have done to improve it? Your feedback is very useful in improving our service to all our guests.

8/10 Good

Robert

Stayed 1 night in Sep 2023
Response from Front Desk Team on 27 Oct 2023
Thank you for completing the survey regarding your recent stay at our property.I sincerely appreciate you for all these kind words that made a positive impact on us to keep doing our best to deliver a superior experiences to our valuable guests like you.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jae, yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent for every thing for my need, and staff are nice. Breakfast is one of the best among Best western.
Stayed 6 nights in Sep 2023
Response from Best Western Plus Lacey on 9 Sept 2023
Thank you very much for staying and taking the time to give us a good review! We appreciate your positive feedback and we will keep doing our best to deliver superior experience to our valuable guests.

10/10 Excellent

Travis

Stayed 1 night in Sep 2023
Response from Front Desk Team on 5 Sept 2023
Thank you for your kind review of our hotel. We are glad that you enjoyed your stay with us and look forward to seeing you again during your next stay with us.

10/10 Excellent

Megan, Yakima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options, different each morning. Conveniently located within miles to the RAC, where we had an all weekend softball tournament. Rooms were clean, staff was friendly. Pool area was clean. No issues.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on 4 Sept 2023
We are glad to hear that you enjoyed your stay with us here at Best Western Plus Lacey. Thank you for your kind review regarding our breakfast and staff. We continually strive to provide all our guests with a comfortable stay with us, your home away from home. We look forward to seeing you again during one of your future stays.

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from KC on 28 Aug 2023
Thank you so much!!We appreciate the excellent rating you have given us. We hope to continue serving you with even better service in the future.Thank you again.

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and super sweet.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on 18 Aug 2023
Thank you for your kind review. We pride ourselves with offering great service to our guests from the moment they check in. We look forward to seeing you again!

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well maintained. They had an excellent breakfast buffet and fitness center.
Stayed 2 nights in Aug 2023
Response from Front Desk Team on 18 Aug 2023
Thank you for your kind review. We pride ourselves with offering great service to our guests from the moment they check in. We look forward to seeing you again!