On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Dear Jin, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

Dear Lanette, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

Dear JeaLynn Denise, Thank you for taking the time to review your stay with us. We apologize the staff was cold and rude. We will definitely look into this issue. We hope you will visit us again. Regards, Hotel Management

Dear Tonia, We would like to thank you for your rating of our hotel. We hope to welcome you back soon

Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

Thank you for your candid review of your recent stay at our hotel and casino. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We inform all casino/hotel guests of the security screening prior to their stay, via email, as the safety and security of our guests is always our top priority.

Dear Vicki, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

Dear Virginia, Thank you for taking the time to rate your stay with us, in our record we didn't see you utilize your reservation in our hotel in Fife. Regards, Hotel Management

We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

Dear Rebecca, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

Dear Joyce, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

Dear Julio, Thank you for taking the time to review your stay with us. We hope you will visit us again. Regards, Hotel Management

Thank you for taking amount to review our hotel. We are so glad to hear you enjoyed your stay with us. We hope to see you again soon.

We apologize you felt we tricked you. When you book your room, there is verbiage right on the booking page letting you know you are booking a room at our Fife location. We even give you the address of the Fife Hotel. We hope you enjoyed the concert. Regards,Hotel Management

Dear Alicia, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

Dear Laura, Thank you for your review and for choosing our hotel. We are pleased you enjoyed your stay and we are looking forward to welcoming you back. Regards, Hotel Management

Dear J, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

Thanks for taking the time to share your review with us. We appreciate your feedback as it helps us identify the areas we can improve the guest experience. We do apologize for the inconvenience you experienced. We are pleased that you enjoyed your hotel room.

Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We look forward to having you again as a guest in our hotel.

Thank you for your review and for choosing our hotel.

Thank you for your candid review of your recent stay. Your feedback is extremely valuable to us, as we strive to improve. It is good to hear the Front Desk Agents were attentive to your needs.

Dear Cory, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

Hello Nick, Thank you for taking the time to review your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

Dear Dawn. Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. We have the metal detectors and thermal imaging for the safety of our guests. The Tacoma Hotel has a separate entrance and a hotel parking garage. The elevators take your right to the registration desk, bypassing the Casino entirely. We hope we will see you in the future. Regards, Hotel Management

Dear Darlana, Thank you for your positive comments. We look forward to welcoming you back on your next stay with us.

Dear Ignacio, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed.

Dear Cheryll, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

Dear Fredy, We appreciate you taking a moment to leave a comment. Thank for the rating of 5 out of 5 for the hotel. We hope you will come and visit us again soon.

Thank you for taking the time to rate your stay with us. Regards, Hotel Management

Dear Roy, Thank you for taking the time to tell us about your stay. Feedback from our guests is very important to us. The Emerald Queen Hotel & Casino in Fife requires all guests to a screening procedure prior to entry into the Casino. This screening is for the safety of all our team members and guests. We don't have any armed guards. We are sorry for any inconvenience this may have caused you and your party. Regards, Hotel Management

Dear Kerry, Thank you for taking the time to rate your stay with us. We hope you come visit us again. Regards, Hotel Management

Dear Jason, Thank you for taking the time to rate your stay with us. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

Hello Gerald, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

Dear Jason, We are sorry to read about the issues you experienced. Feedback from our guests is very important to us, and your input helps with our continuing efforts to provide excellent customer service. We are truly sorry for the inconvenience you had upon entering the Hotel and Casino. Please know the safety of our guests is always top priority. We appreciate you taking the time to let us know about your concerns. Regards, Hotel Management

Hello Jena, Thank you for taking the time to rate your stay with us. Regards, Hotel Management

Dear Deborah, We would like to thank you for your rating of our hotel. We hope to welcome you back soon. Regards, Hotel Management

Dear Jill, Thank you for taking the time to rate your stay with us. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management

Dear Todd, We would like to thank you for your rating of our hotel. We hope to welcome you back soon.

Dear Robert, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

Dear Kyle, Thank you for your review and for choosing our hotel. We are happy you enjoyed your stay and are looking forward to welcoming you back in the near future. Regards, Hotel Management

Dear Bryan, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay. Regards, Hotel Management

Dear Stalin, Thank you for taking the time to rate your stay with us. We appreciate the perfect rating. We hope you will visit us again soon. Regards, Hotel Management

Hello Anh, Thank you for taking the time to rate your stay with us. We are pleased you enjoyed yourself. Hope to see you soon. Regards, Hotel Management

Dear Diane, Thank you for your review and for choosing out hotel. We are happy you enjoyed your stay. Regards, Hotel Management

Dear Pina, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. Regards, Hotel Management

Dear Joel, Thank you for taking the time to tell us about you recent stay with us. I'm sorry to hear that your stay was less than satisfactory it is certainly not what we strive for. Your concerns will be addressed. Regards, Hotel Management

Dear Dusten, Thank you for taking the time to write a review. By the score it seems we fell short somewhere. We strive to make a guest stay memorable, and it seems we did not achieve this with you. We hope you will come visit us again. Regards, Hotel Management