Ratings based on 662 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from binghamton, ny

Nice Rooms

Posted 02-Feb-2017
Rooms were nice and clean. But no vending machines or outside deliveries allowed on the floor. We were unaware they were under renovations because their website makes it seem like they are finished. When we arrived the first we seen before the reception area was sheet rock and construction. The hallways were filled with supplies and luggage carts. The hotel itself is a maze to navigate made worse by the old signs and new design layout. Design flaws like Elevator to rooms on the opposite end of the hotel where you check in to.
Comment from Hotel Management
04-Feb-2017 by General Manager, Hotel Management
Thank you for sharing a review of your stay at our hotel. I am pleased to read that you had an overall pleasant visit. However, we apologize the difficulties you encountered with our ongoing renovations and for the inconvenience this caused you. We would love for you to experience our updated look and hope you will come back and see us. Thank you, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but under construction.

Posted 01-Feb-2017
The hotel room was nice and comfortable. I was disappointed to find that the entire lobby area, snack area, and fitness room were unavailable for use due to construction. I wish I had know prior to booking as I would have stayed elsewhere for this particular trip.
Comment from Hotel Management
03-Feb-2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback. It’s a pleasure knowing you loved your comfortable room. Our hotel website clearly states that the area you have mentioned in the review are currently under renovation. We are sorry if any inconvenience this caused. Thanks again, I hope that you will return to see our finished result firsthand and to enjoy our new facilities. Thank you, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller from k

The lobby was being renovated

Posted 14-Jan-2017
The lobby other parts of the hotel where being renovated Bedroom took many hours to warm up
Comment from Hotel Management
15-Jan-2017 by General Manager, Hotel Management
Thank you for sharing feedback. We are pleased you had an overall nice stay. However, I apologize for the inconvenience you experienced in your room due to the HVAC. I have shared your concern with my maintenance team and ensure you that this will not repeat again in the future. It was our pleasure having you as our guest, and we hope to welcome you back soon. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice Hotel just off thruway

Posted 10-Jan-2017
Solid Hotel, nice, clean, good pool with extended hours.
Comment from Hotel Management
11-Jan-2017 by General Manager, Hotel Management
David, thanks for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans and for confirming how convenient our location is! It is wonderful to read that we met all of your expectations and you were especially happy with our well-appointed property and hospitality. We are pleased you found time to relax and enjoy both our indoor and outdoor pools while you were here. It was great having you as our guest, and we look forward to having you back the next time you are in the Syracuse area. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Everything you have come to expect from DoubleTree

Posted 25-Dec-2016
I was in Syracuse on business and need somewhere clean and quiet for the night. I was quickly checked in by staff and assigned a great room. I would definitely book this hotel again.
Comment from Hotel Management
26-Dec-2016 by General Manager, Hotel Management
Thank you for choosing to stay at the DoubleTree by Hilton Hotel Syracuse on your business trip to Syracuse. We are so excited our service and facilities lived up to your expectations and that you enjoyed a comfortable stay with us. Thank you for taking the time to share your great experience at our hotel. We look forward to having you back the next time you are in the area. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Great service! Very good breakfast.

Posted 20-Dec-2016
Great!
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
Thank you for choosing DoubleTree by Hilton Hotel Syracuse and for your fantastic review. It’s so nice to read you had an excellent stay and were impressed with the services provided by our staff. We want you to start the day off right, and we are so glad we could help with our delicious and healthy breakfast. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Amazing Hotel

Posted 20-Dec-2016
Staff, room, everything about this hotel was perfect. I couldn't have asked for a better experience
Comment from Hotel Management
21-Dec-2016 by General Manager, Hotel Management
On behalf of our team, thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Syracuse. We are so happy you had a great stay with us, and we appreciate you being our guest. We look forward to having you back the next time you are in the Syracuse area. Thank you, General Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Dec-2016
Pros: 従業員の対応
Cons: ベッドのカバーが少し変な匂いがする。
従業員は、とても丁寧に対応してくれました。早く着いたのですが、15時前にチェックインさせてくれました。
Comment from Hotel Management
12-Dec-2016 by General Manager, Hotel Management
Thanks so much for choosing DoubleTree by Hilton Hotel Syracuse for your stay. It is nice to read that you enjoyed your visit and you were especially happy with our staff and the service they delivered. We appreciate your observation and hope to have the opportunity of welcoming you back on a future visit. Thank you, General Manager
3out of 5
by A verified traveller from Syracuse, NY

Old hotel in the process of being refurbished.

Posted 10-Dec-2016
The hotel is an old sister... noisy uninsulated rooms. The location was great and the staff awesome!
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Thank you for reviewing your visit to our hotel. We are glad you liked the location of our hotel and our staff. We appreciate your observation and apologize for any inconvenience caused while you were here. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from El Paso, United States of America

Great experience & live the cookie!

Posted 25-Nov-2016
We love Doubletree hotels & look for them when traveling. Have stayed at Doubletree in various places & have always had great experiences. This time they were doing some renovations.