Ratings based on 598 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from ny

Posted 08-Apr-2016
Great! Family atmosphere and staff very friendly and room very clean
2out of 5
by A verified traveller

Posted 02-Mar-2016
Long hallways, no appropriate signs, and no immediate access to elevators or stairs.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 27-Feb-2016 on Hotels
3out of 5
by Kevin from Marlborough

Good but intermittent frustrations but corrected

Posted 22-Feb-2016 on Hotels
We were overcharged twice which the Manager did compensate two breakfasts for the 4 of us.lost over 1-2 hours on the phone to get it straight. The door key could not lock or unlock the door. Engineering fixed it and had to get new keys, then the heater would not go above 66 but engineering fixed that also. Rooms very clean. Customer service around the hotel was very helpful. Enjoyed breakfast. They accommodated our daughter with peanut free items.
5out of 5
by Edwin J from Portland

Good hotel near Syracuse Airport

Posted 20-Feb-2016 on Hotels
Good hotel
4out of 5
by Patrick from Syracuse

Nice Stay

Posted 19-Feb-2016 on Hotels
Nice hotel. Weekday office workers were poor in getting requests (crib, towels, etc) to room.
5out of 5
by William

Great Hotel!

Posted 18-Feb-2016 on Hotels
We had a great time at the hotel. The hotel has an upscale feel. The pool was fun for our family. The food for breakfast was great.
3out of 5
by Nicholas from Oswego

Decent

Posted 16-Feb-2016 on Hotels
It was ok. Nothing to fancy. Pretty clean
2out of 5
by Heather from Upstate NY

Not that impressed

Posted 16-Feb-2016 on Hotels
For the price of our stay we were not overly pleased. For being a more expensive hotel I was not very happy with the room we received. I paid for room that did not even come with a fridge or microwave. If we weren't staying for longer than a night it wouldn't have been that big of a deal but considering we were for there for two nights it was quite an inconvenience. The young lady at the front desk was quite helpful and did end up getting us one but to know if we wouldn't have asked we would have went without. The food in the restaurant was just OK and very pricey. However the pool and gym were great when they were not over crowded with people. This chain of hotels is owned by Hilton but yet there is nothing complimentary or overly enjoyable. Yes, they do give you a cookie upon arrival but there is no coffee and no breakfast unless you pay $10 a person extra and those are something that are usually always offered, even at "cheaper hotels". We had to go to dunkin donuts each morning to get a good cup of coffee for a reasonable price. If you want breakfast, don't eat there. There is a Denny's right down the street, the food will be better and you'll save yourself some money. Overall, we were not very pleased. The bed itself was the only part of the room we enjoyed. The pillows were horrible but the bed was comfortable.
5out of 5
by Charles from Providence

Shelter from the snow/extreme cold

Posted 16-Feb-2016 on Hotels
Excellent, clean, spacious room. Very comfortable bed. Supper (minestrone soup, burger) in the hotel restaurant was good although a little salty. Because of the extreme cold (-19 in the morning), the lobby was a little cold and that cooled off plates and food in the restaurant more than what would normally be expected. Wi-fi worked very well. Cookies were delicious.