Ratings based on 500 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Nice hotel in a convenient location

Posted 25-Aug-2015
Had good wifi, comfortable bed and good restaurant. All I needed for the trip. Staff were very friendly and accomodation.
1 out of 5
by A verified traveller from houston, tx

Moderately gross and nasty

Posted 24-Aug-2015
This hotel was gross- as in mold on the tile near the tub handle bar- 50 shades of DIRT on the non-slip part of the tub--stained lamp shades- crumbs under chair cushion in room- other people's hair on tile floor and gross discoloring on pool plaster- I noticed all of these because I traveled with my 1 & 2 year old sons!!!!! I wanted to check out-but had paid already-- it was gross. Day two the maid had left one towel and one washcloth for a family of 4--- front desk made up an excuse- not a "I'm so sorry let me fix it asap" The manager was notified-- brought up 14 breakfast vouchers-- really? No thanks! The good news!!!!!! There are nicer hotels half a mile down the street
4 out of 5
Recommended
for Everyone
by A verified traveller from Ontario, Canada

Nice hotel close to Dennys and Pizza hut.

Posted 16-Aug-2015
Pros: Nice pools and hot tub.
Cons: Would be nice to have a mini refrigerator in the room.
I was not impressed that I checked in early and was given a room right next to the elevator doors. However, I asked for a different room with a view of the pool and was given a room next to the other elevator and no view of the pool. At least it was quiet and close to the parking lot. Our clock was not set at the correct time and nobody knew how to set it so a helpful cleaning woman got us a different clock which had the correct time showing.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bronxville, NY

Conveniently located; got great rate with Expedia

Posted 10-Aug-2015
Stayed at this hotel while spending an extended weekend driving around the Finger Lakes area. Very convenient location; clean and comfortable room; courteous staff; great rate with Expedia. Would definitely stay again if in the area.
5 out of 5
Recommended
for Everyone
by A verified traveller from Schaumburg, IL

Nice property close to I-90.

Posted 10-Aug-2015
Had a good meal and a quiet room. Was just what I needed after all day in the car.
4 out of 5
Recommended
for Everyone
by A verified traveller from CSTX

close to SYR airport -

Posted 29-Jul-2015
Pros: proximity to SYR
Stayed using the mystery hotel price. Excellent value - nice clean room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 17-Jul-2015
Excellent place to stay in Syracuse I would recommend to others
3 out of 5
by A verified traveller from boston

Too many other hotels that offer more for less

Posted 14-Jul-2015
This was my third hotel in three nights on a trip to visit colleges with my son and this one cost the most and offered the least. This was the worst stay if the three, the other two being a Hampton Inn and Comfort Inn. Who doesn't have free WiFi now? That was ridiculous! No free breakfast, and the bed the least comfortable. Many places also have microwaves and mini refrigerators. They do everything they can to force you to use their restaurant, which I would never do in a city with a hundred restaurants.
4 out of 5
Recommended
for Everyone
by A verified traveller from syracuse NY

Nice hotel

Posted 29-Jun-2015
Very nice I will recommend it to a friend. No free breakfast $14 for adult $9.99 for kids and the charge me $25 for wifi.
3 out of 5
Recommended
for Everyone
by A verified traveller from upstate NY

Convenient location

Posted 02-Jun-2015
Pros: Convenient location.
Cons: Attitude and competence of restaurant staff, especially hostess who was plain rude. One waitress was obviously new and SLOW.
Location: I did not have time to experience much in Syracuse. I was traveling for business.
I stayed at the Double Tree for a 4 day conference at the ONCENTER. Everything was fine except the restaurant staff, which was hit or miss.