Ratings based on 672 Verified Reviews

4.1 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Bad surprise

Posted 26-Feb-2017
Hotel was under construction but we weren't told. Had to walk through the pool area. Inconvenient slippery and awkward. Restaurant was in a ballroom. Terrible set up. If i had known id have gone elsewhere.
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay with us. We are disappointed that due to our construction we fell short of expectations, yours and ours, and we certainly apologize for that. We hope you will give us another opportunity to provide you with the great experience you have come to expect from our brand and that you should always expect from our hotel. Thank you, General Manager
3out of 5
by A verified traveller from binghamton, ny

Nice Rooms

Posted 02-Feb-2017
Rooms were nice and clean. But no vending machines or outside deliveries allowed on the floor. We were unaware they were under renovations because their website makes it seem like they are finished. When we arrived the first we seen before the reception area was sheet rock and construction. The hallways were filled with supplies and luggage carts. The hotel itself is a maze to navigate made worse by the old signs and new design layout. Design flaws like Elevator to rooms on the opposite end of the hotel where you check in to.
Comment from Hotel Management
04-Feb-2017 by General Manager, Hotel Management
Thank you for sharing a review of your stay at our hotel. I am pleased to read that you had an overall pleasant visit. However, we apologize the difficulties you encountered with our ongoing renovations and for the inconvenience this caused you. We would love for you to experience our updated look and hope you will come back and see us. Thank you, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but under construction.

Posted 01-Feb-2017
The hotel room was nice and comfortable. I was disappointed to find that the entire lobby area, snack area, and fitness room were unavailable for use due to construction. I wish I had know prior to booking as I would have stayed elsewhere for this particular trip.
Comment from Hotel Management
03-Feb-2017 by General Manager, Hotel Management
Thank you for sharing your valuable feedback. It’s a pleasure knowing you loved your comfortable room. Our hotel website clearly states that the area you have mentioned in the review are currently under renovation. We are sorry if any inconvenience this caused. Thanks again, I hope that you will return to see our finished result firsthand and to enjoy our new facilities. Thank you, General Manager
3out of 5
Recommended
for Everyone
by A verified traveller from k

The lobby was being renovated

Posted 14-Jan-2017
The lobby other parts of the hotel where being renovated Bedroom took many hours to warm up
Comment from Hotel Management
15-Jan-2017 by General Manager, Hotel Management
Thank you for sharing feedback. We are pleased you had an overall nice stay. However, I apologize for the inconvenience you experienced in your room due to the HVAC. I have shared your concern with my maintenance team and ensure you that this will not repeat again in the future. It was our pleasure having you as our guest, and we hope to welcome you back soon. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Nice Hotel just off thruway

Posted 10-Jan-2017
Solid Hotel, nice, clean, good pool with extended hours.
Comment from Hotel Management
11-Jan-2017 by General Manager, Hotel Management
David, thanks for making DoubleTree by Hilton Hotel Syracuse a part of your travel plans and for confirming how convenient our location is! It is wonderful to read that we met all of your expectations and you were especially happy with our well-appointed property and hospitality. We are pleased you found time to relax and enjoy both our indoor and outdoor pools while you were here. It was great having you as our guest, and we look forward to having you back the next time you are in the Syracuse area. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Everything you have come to expect from DoubleTree

Posted 25-Dec-2016
I was in Syracuse on business and need somewhere clean and quiet for the night. I was quickly checked in by staff and assigned a great room. I would definitely book this hotel again.
Comment from Hotel Management
26-Dec-2016 by General Manager, Hotel Management
Thank you for choosing to stay at the DoubleTree by Hilton Hotel Syracuse on your business trip to Syracuse. We are so excited our service and facilities lived up to your expectations and that you enjoyed a comfortable stay with us. Thank you for taking the time to share your great experience at our hotel. We look forward to having you back the next time you are in the area. Thank you, General Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Keller, TX

Family reunion

Posted 25-Dec-2016 on Orbitz
Awesome all around! The bartender was the best! Yes we will stay here when we visit.
Comment from Hotel Management
27-Dec-2016 by General Manager, Hotel Management
It is extremely gratifying to receive feedback such as yours. We are beyond pleased to learn that we exceeded your expectations during your family reunion and you were especially happy with our bartender. Thank you for choosing the DoubleTree by Hilton Hotel Syracuse. We look forward to serving you again. Thank you, General Manager
5out of 5
by Douglas

Great stay

Posted 24-Dec-2016 on Hotels
I had a great stay. All of the staff was helpful friendly and courteous
Comment from Hotel Management
26-Dec-2016 by General Manager, Hotel Management
On behalf of our team, thank you for taking the time to post such wonderful feedback about DoubleTree by Hilton Hotel Syracuse. We are happy you had a great stay with us. We work hard to provide excellent service so it is always great to see that our efforts are making a difference. Thanks once again for your feedback, and we hope we have the opportunity of welcoming you back soon. Thank you, General Manager
5out of 5
by Anthony

Posted 23-Dec-2016 on Hotels
Comment from Hotel Management
25-Dec-2016 by General Manager, Hotel Management
We appreciate you taking the time to share your wonderful ratings with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to DoubleTree by Hilton Hotel Syracuse. Thank you, General Manager
1out of 5
by A verified traveller

Last minute choice.

Posted 21-Dec-2016 on CheapTickets
I have never in my life been treated so poorly by staff. I will never, ever stay at one of these chains again if this is how they treat their clients!!!
Comment from Hotel Management
23-Dec-2016 by General Manager, Hotel Management
Thank you for being our guest and for your feedback. Please accept our apologies for the lack of hospitality you described regarding a few of our staff members. Our team members are trained to treat every guest with professionalism, empathy, followed with a friendly smile. Your feedback will be shared with our team in order to improve our overall guest service. We hope you will stay with us another time so we can provide you with a more satisfying experience. Thank you, General Manager