Ratings based on 607 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from New York

Get away

Posted 25-Jul-2016
Pros: The staff are outstanding. The hotel was beautiful and my room was clean and comfortable. I highly recommend this hotel.
Location: Quiet, but not far from attractions. Easy drive to downtown.
The hotel is wonderful, the staff are courteous (and the warm cookies are a bonus)
4out of 5
by A verified traveller

Posted 14-Jul-2016
Very comfortable room, excellent accommodations, staff professional and friendly
4out of 5
by A verified traveller

Pool disaster

Posted 26-Apr-2016 on Hotels
We had a great time. I will say we were disappointed that when we went to use the pool it was overrun by at least 40 kids with little to no adult supervision. Underage children in the hot tub including a mother putting her infant in the hot tub. We mainly booked this hotel for the pool and was severely disappointed that no one enforced the rules.
4out of 5
by Kathleen

Posted 15-Apr-2016 on Hotels
The stay was very nice, staff was very accomodating and friendly. The hotel was off the beaten path a little bit, so nothing was within walking distance. Overall, a great experience
3out of 5
by A verified traveller

Nice hotel, but could use a few things

Posted 12-Apr-2016 on Hotels
We went to Syracuse to visit relatives, and to attend a concert. I couldn't believe that there wasn't any microwaves in any of the rooms. None anywhere, except in gift shop. Also, no vending machines on any of the floors. Restaurant was nice, but very expensive. Rooms were nice, and pool was nice and clean. Lots of business rooms and places to have group meeting and such. Easy access to the Carrier Circle.
5out of 5
by A verified traveller from ny

Posted 08-Apr-2016
Great! Family atmosphere and staff very friendly and room very clean
4out of 5
by A verified traveller

Nice Stay!

Posted 03-Apr-2016 on Orbitz
Nice hotel and overall relatively peaceful. Our room had a very musty smell and the fan in the bathroom did not work. The pool, whirlpool, and gym were nice facilities :) and made our stay very nice! The elevator to our room was sketchy and opened about a foot uneven with the floor which made us very nervous, but having just had surgery climbing four floors of stairs wasn't an option so we took our chances and didn't get stuck! The housekeeping staff was very pleasant and so was maintenance. Overall, we felt that it was a good value for the cost!
2out of 5
by DAVID from Navan, Ontario

Little going for it, best check around

Posted 29-Mar-2016 on Hotels
This hotel needs a lot of work. Room reeked of antiseptic/disinfectant and was very small. The bathroom setup (maybe for wheelchair accessible?) caused flooding in the bathroom as the drain for the shower was in the middle of the bathroom floor. For the money there are just far to many options that would be much better. The neighborhood is just a bunch of businesses, not walkable to anything of interest. Never again.
4out of 5
by Carrie

This traveller left a rating score only Posted 14-Mar-2016 on Hotels
5out of 5
by Bill

This traveller left a rating score only Posted 11-Mar-2016 on Hotels