Ratings based on 647 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Syracuse, NY

Old hotel in the process of being refurbished.

Posted 10-Dec-2016
The hotel is an old sister... noisy uninsulated rooms. The location was great and the staff awesome!
Comment from Hotel Management
11-Dec-2016 by General Manager, Hotel Management
Thank you for reviewing your visit to our hotel. We are glad you liked the location of our hotel and our staff. We appreciate your observation and apologize for any inconvenience caused while you were here. We enjoyed having you as our guest and hope to have the opportunity of welcoming you back on a future visit. Thank you, General Manager
5out of 5
by A verified traveller from El Paso, United States of America

Great experience & live the cookie!

Posted 25-Nov-2016
We love Doubletree hotels & look for them when traveling. Have stayed at Doubletree in various places & have always had great experiences. This time they were doing some renovations.
5out of 5
by A verified traveller from US

Nice going to a show

Posted 21-Nov-2016
We went to see Sebastian Manisicallo in Syracuse and stayed at the doubletree. Tom the driver was so accomadating. The hotel room itself was a little outdated
3out of 5
by A verified traveller

Party Hotel

Posted 06-Nov-2016
Pros: Location was good. Close to destiny usa. Beds are comfortable.
Cons: There was a wedding and a university sorority party with over 400 guests. They did not put the guest on the same floors so there ended up being a party on every floor of the hotel. They only had 2 security staff to monitor the 7 floors so the parties and noise continued until 3:00 a.m. and the hotel staff couldn't do anything about it.
3out of 5
by A verified traveller

Not A Fan!

Posted 12-Sep-2016
The facilities are nice. Our room had flies flying around. Also seen a "bug" in our room!!! Also, the staff would not do anything for us or our friends and our friends were on there Honeymoon!
5out of 5
by A verified traveller

This traveller left a rating score only Posted 11-Sep-2016 on Hotels
4out of 5
by A verified traveller

This traveller left a rating score only Posted 09-Sep-2016 on Hotels
3out of 5
by A verified traveller

Posted 09-Sep-2016 on Hotels
Although the staff was very polite, they did commit a few "gaffs" (forgot to activate one of the pass keys, they were very late with housekeeping although occupancy was low - less than 1/3 of the parking spaces were used, and the amenities in the room were few - especially towels). After bring these issues to the attention of the front desk, the clerk admitted that the property would benefit from an upgrade. On the plus side, the pool area was very clean.
3out of 5
by A verified traveller

Posted 07-Sep-2016
Did not get the room I had booked on line, very upset, caused a lot of issues.
3out of 5
by A verified traveller

Posted 06-Sep-2016 on Hotels
I have stayed at Doubletree before on business for a week with absolutely no complaints. This time however our room felt damp bathroom & bedding were dirty I asked for new bedding it was changed. But the dampness of the room was so uncomfortable. I regret not asking to change rooms upon arrival. The location is great for Shopping & State Fair. Indoor & outdoor pools great especially during busy times.