Sylvan Lake Holidays from £777

We really liked this hotel. It's beautiful, but it was not without a few hiccups. First, there was no coffee maker in the room, and the coffee in the lobby was usually tepid at best. Second, upon arrival, we were told by the receptionist that there was a concert at the hotel the next night that we could enjoy. It turns out that the concert required tickets which had been sold out since May. Finally, one of the receptionists was not responsive to questions I had about an elevator which was broken. I would stay there again, but only if the rates were discounted.

Due to a family emergency, we only were able to stay at the hotel for a little over and hour before we had to check back out. They were nice and have us back $30 from the $157 that we spent on the room due to the unfortunate situation. We also had to pay $20 for them to park our car for a hour. When we got to the room it was neat and tidy, but the bathroom was not. There was dirt in the corners and shower door would not shut. It kept rolling open causing water to splash on the floor. There were only two large towels which was also a little inconvenient. Again, we were not there very long but it didn’t impress me enough to return.

Very beautiful decor and atmosphere

This is a perfect location and much better than a hotel for those who want to avoid eating out every meal. Small things keep it from being excellent, like a lack of a bath rug or hooks for towels; a lack of hand towels and sponges in the kitchen. Not deal breakers, but inconveniences.

While I was impressed with the on-site dining options and the overall customer experience (amiable and professional staff; excellent furnishings and fixtures, overall design aesthetic, etc.), I did take serious issue with a couple details that a hotel of the Shinola's caliber should be on top of, including: My overriding issue is with the acoustics of the room. I was situated on the 5th floor, but was absolutely able to hear every street sound (cars, music, etc.) and conversation being had by pedestrians! Its outstounding to me that a 5-star downtown hotel has not anticipated noise issues and addressed them through insulation and triple-pained windows. My only other minor complaints include a bathroom sink that quickly backed up; the sliding bathroom door demanded maximal force to close; and when I went to get into bed it was evident that their was not fitted sheet on the bed, and the base sheet had not been tucked in, so I was compelled to tuck it in myself so as not to sleep on the mattress cover directly.