Banquet hall
Check availability

Reviews of Pier One Sydney Harbour, Marriott Autograph Collection

5 out of 5
Pier One Sydney Harbour, Marriott Autograph Collection
11 Hickson Road, Walsh Bay, Dawes Point, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 701 out of 1001 reviews" "
Rating 8 - Good. 199 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 26 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff easy walking to the bridge and opera house
Stayed 1 night in Feb 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cute hotel close to the cruise terminal. While we were there we saw at least a couple of wedding parties. It has a nice size bar but the restaurant has a small choice of food.
Stayed 2 nights in Mar 2024

8/10 Good

Shumei

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The sink wasn't clean, and had bad smell. Milk in the fridge was open and we called for a new one. The room is not soundproof enough to hear outside and neighbors.
Stayed 1 night in Apr 2024

8/10 Good

Sharon, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view. Felt like a long walk to downtown.
Stayed 2 nights in Apr 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Optimal location.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are so many reasons why I am glad I stayed here, the wonderful staff, the lovely food, my amazing bedroom with the waterside views and the location, to name a few.
Stayed 8 nights in Feb 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for choosing Pier One Sydney for your stay! We are looking forward to seeing you again in the future.

10/10 Excellent

Carolynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool and beautiful property! Staff was beyond accommodating and made our stay a breeze. Breakfast buffet was excellent. Would highly recommend
Stayed 2 nights in Feb 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for sharing, Carolynn! We are happy to see you had a nice stay.

10/10 Excellent

Kazuki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very comfortable hotel and I would like to stay there again. Unfortunately, the room was different from what I saw in the photo.
Stayed 1 night in Feb 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you, Kazuki, we are hoping to see you again in the future.

10/10 Excellent

Serge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well located property. Staff friendly, helpful and efficient.
Stayed 2 nights in Feb 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for choosing Pier One for your stay! We hope to see you again.

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property is perfect for sightseeing. Walk out the front door and see the bridge..walk to end of sidewalk beautiful view of opera house. Eugene the concierge is wonderful. Got us hard to get tour tickets! The only negative about this property and not a big deal. Is the corridors seem a bit datedand carpet tired. But who hangs in the corridor.? The main areas and rooms are grest. We had a harbour view abd it was grand.
Stayed 2 nights in Feb 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you very much for sharing your feedback, Thomas! We are glad to hear you had a great time at Pier One.

10/10 Excellent

ROBERT

Stayed 2 nights in Jan 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for your feedback!

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for staying! We are looking forward to seeing you again.

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for taking the time to share your rating. We are hoping to see you again in the future.

4/10 Poor

Mark

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Pier One Sydney Harbour on 18 Jan 2024
Thank you for sharing your rating, Mark!Please feel free to reach out to us directly to share any additional feedback you may have. We are hoping to seeing you again in the future.

10/10 Excellent

Steven

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pier One Sydney Harbour on 18 Jan 2024
Thank you, Steven!We are hoping to see you again in the future!

10/10 Excellent

Toula

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and the convenience of taking our dog. We had a corner suite with amazing views of the bridge snd harbour. Highly recommend.
Stayed 1 night in Jan 2024
Response from Pier One Sydney Harbour on 18 Jan 2024
Thank you for sharing your feedback, Toula!We are looking forward to seeing you again.

8/10 Good

Scott, Chicago

Stayed 2 nights in Dec 2023
Response from Pier One Sydney Harbour on 8 Mar 2024
Thank you for your rating! We hope to see you again.

10/10 Excellent

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great service from start to finish from all the staff. Great room with a view of harbour bridge.
Stayed 1 night in Jan 2024
Response from Pier One Sydney Harbour on 9 Jan 2024
Thank you, Zoe!We are looking forward to seeing you again!

10/10 Excellent

glenn

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful place that I will be definitely returning too.
Stayed 2 nights in Jan 2024
Response from Pier One Sydney Harbour on 9 Jan 2024
Dear Glenn,Thank you for your feedback - we are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again!

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Pier One Sydney Harbour on 9 Jan 2024
Thank you for your review, Stephen!We are glad to hear that you enjoyed your stay.

10/10 Excellent

Roy

Stayed 2 nights in Dec 2023
Response from Pier One Sydney Harbour on 9 Jan 2024
Thank you, Roy!We are looking forward to seeing you again in the future.

10/10 Excellent

mitch

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Pier One Sydney Harbour on 9 Jan 2024
Thank you, Mitch!We are hoping to see you again soon.

8/10 Good

Celeste

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Pier One Sydney Harbour on 25 Dec 2023
Thank you for your review, Celeste!We are hoping to see you again soon.

10/10 Excellent

Vinishia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love staying at this boutique hotel. It’s on the water, close to the city, yet is small and quiet and feels like an opulent oasis. The rooms are beautiful and having a drink at the Al fresco bar is sublime.
Stayed 1 night in Dec 2023
Response from Pier One Sydney Harbour on 25 Dec 2023
Thank you, Vinishia!We are happy to hear that you enjoyed your stay with us and are looking forward to seeing you again!

10/10 Excellent

kristen

Travelled with family
Liked: Amenities
Everything and everyone was excellent
Stayed 2 nights in Dec 2023
Response from Pier One Sydney Harbour on 24 Dec 2023
Dear Kristen,Thank you for sharing your feedback, we are glad to hear you had a great stay with us! We are looking forward to seeing you again.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The sofa bed was a total disaster. Was not fit to sleep on. The so called mattress was a 1/2 inch if springs and a bit of foam. When called to see about getting a mattress was told what we had was all they had. Was bought extra duvet. Had to take sofa cushions and make a decent sleeping space. Unacceptable for the price we paid.
Stayed 3 nights in Dec 2023
Response from Pier One Sydney Harbour on 24 Dec 2023
Dear Maria,Thank you for sharing your feedback. We have shared this with the relevant teams to prevent this from happening again. We are hoping to see you again soon, please reach out to us directly if you wish to discuss your feedback further.

10/10 Excellent

Nicole

Stayed 1 night in Dec 2023
Response from Pier One Sydney Harbour on 17 Dec 2023
Thank you for sharing, Nicole!We are happy to hear that you enjoyed your stay with us.

10/10 Excellent

Simon

Stayed 1 night in Nov 2023
Response from Pier One Sydney Harbour on 24 Dec 2023
Thank you for sharing your rating, Simon!We are looking forward to seeing you again.

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff making you feel really welcome.
Stayed 2 nights in Nov 2023
Response from Pier One Sydney Harbour on 1 Dec 2023
Thank you, Anne!We are glad to hear you enjoyed your stay and are looking forward to welcoming you back in the future.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Pier One Sydney Harbour on 1 Dec 2023
Thank you for your feedback, Brad!We are happy to hear that you enjoyed your stay and are looking forward to welcoming you again!

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property lots of dining options close by
Stayed 1 night in Nov 2023
Response from Pier One Sydney Harbour on 25 Nov 2023
Thank you for your feedback! We are looking forward to welcoming you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great location and cute pier themed. Room was a little dark, could use more lighting and window shades were broken in the room. Bar and restaurant staff was friendly and accommodating!
Stayed 1 night in Nov 2023
Response from Pier One Sydney Harbour on 16 Nov 2023
Thank you, we are glad to hear you enjoyed your stay at Pier One and are looking forward to welcoming you again in the future.

10/10 Excellent

Kevin

Stayed 1 night in Nov 2023
Response from Pier One Sydney Harbour on 15 Nov 2023
Thank you, Kevin!We are glad to hear you had a great time at Pier One and are looking forward to seeing you again in the future!

10/10 Excellent

Dorothy

Stayed 2 nights in Oct 2023
Response from Pier One Sydney Harbour on 1 Dec 2023
Thank you for your rating!We are hoping to see you again soon.

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were great with comfortable beds and beautiful views. Not impressed with breakfast being $45/pp. Would have been half the cost of our room had we eaten at the hotel.
Stayed 1 night in Oct 2023
Response from Pier One Sydney Harbour on 3 Nov 2023
Thank you for sharing your feedback, Brittany! We are glad to hear you enjoyed your stay and are looking forward to your return.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite a unique hotel, with excellent facilities and service. Have been a few times now and really enjoyed the experience on both occasions.
Stayed 3 nights in Oct 2023
Response from Pier One Sydney Harbour on 28 Oct 2023
Thank you very much for sharing your feedback, Chris!We are happy to hear you enjoyed your stay at Pier One and we are looking forward to welcoming you again in the future!

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, wonderful location, beautiful facility
Stayed 1 night in Oct 2023
Response from Pier One Sydney Harbour on 21 Oct 2023
Thank you, Clarence! We are glad to hear you enjoyed your stay at Pier One and are looking forward to welcoming you back!

2/10 Terrible

Beau, Katoomba

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pier One Sydney Harbour on 21 Oct 2023
Dear Beau,Thank you for sharing your rating. We are sorry to hear you did not enjoy your stay with us. Please feel free to reach out to us directly to share further details about your stay and we are hoping to see you again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023
Response from Pier One Sydney Harbour on 16 Oct 2023
Thank you for sharing your rating, Michael! We are hoping to see you again soon.

10/10 Excellent

Michael

Travelled with partner
Liked: Property conditions & facilities
Amazing. Relaxing. Great chef and kitchen staff
Stayed 3 nights in Sep 2023
Response from Pier One Sydney Harbour on 11 Oct 2023
Thank you, Michael!We are glad to hear you enjoyed your stay with us!

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, location, location
Stayed 6 nights in Sep 2023
Response from Pier One Sydney Harbour on 11 Oct 2023
Dear Rodolfo,Thank you for your feedback, we are hoping to see you again soon.

10/10 Excellent

giorgio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and excellent breakfast
Stayed 3 nights in Oct 2023
Response from Pier One Sydney Harbour on 11 Oct 2023
Thank you, Giorgio!We are looking forward to welcoming you again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and had a great view of Sydney Harbour. The staff were excellent, efficient, friendly and good service. Hotel is in easy walking distance to circular quay where all forms of transportation are available. The restaurant was lovely and breakfast was tasty with a good selection. We had a wonderful stay.
Stayed 2 nights in Oct 2023
Response from Pier One Sydney Harbour on 11 Oct 2023
Dear Linda,Thank you very much for your feedback - we are glad to hear that you enjoyed your stay!

6/10 Okay

Nicole

Travelled with family
Great location. Rooms are small. Overall there are better places to stay.
Stayed 1 night in Oct 2023
Response from Pier One Sydney Harbour on 4 Oct 2023
Thank you for sharing your feedback, Nicole. We are happy to hear you enjoyed our location and are hoping to welcoming you again in the future.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding stay. Wonderful polite staff, stunning one-of-a-kind location and gorgeous room. Look forward to visiting again
Stayed 3 nights in Sep 2023
Response from Pier One Sydney Harbour on 4 Oct 2023
Dear Deborah,Thank you for sharing your feedback! We are delighted that you had a great time staying with us and are looking forward to welcoming you again soon

4/10 Poor

Joe

Travelled with partner
Liked: Cleanliness, staff & service
Coffee machine didn't work. No teacups. Otherwise fine, and convenient for STC and tourism, but at that price we expected everything to work.
Stayed 1 night in Sep 2023
Response from Pier One Sydney Harbour on 4 Oct 2023
Thank you for taking the time to share your feedback, Joe!We have shared this with the relevant teams to make sure the points you have raised are considered moving forward. We are hoping to see you again in the future!

2/10 Terrible

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is auto collection? Had a great experience at pier 1.
Stayed 2 nights in Sep 2023
Response from Pier One Sydney Harbour on 4 Oct 2023
Dear Hector,We are glad to hear you had a great experience!Autograph Collection is a collection of unique locations/properties around the world and we are excited to be part of that.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pier One Sydney Harbour on 26 Sept 2023
Thank you for sharing your rating, Kim!We are looking forward to seeing you again soon.

8/10 Good

Stephanie

Travelled with family, Travelled with pets
Liked: Amenities
Fantastic location. This venue is all about location and the views and being at the waterfront.
Stayed 1 night in Sep 2023
Response from Pier One Sydney Harbour on 25 Sept 2023
Thank you, Stephanie!We are glad to hear you enjoyed your time at Pier One.

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Pier One Sydney Harbour on 25 Sept 2023
Thank you for your feedback, we are hoping to see you again soon.