Luxury Apartment, 1 Bedroom | Terrace/patio
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Reviews of KULA North Sydney

3.5 out of 5
KULA North Sydney
398 Pacific Highway, Crows Nest, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 19 out of 32 reviews" "
Rating 8 - Good. 6 out of 32 reviews" "
Rating 6 - Okay. 2 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 4 out of 32 reviews" "

8.4/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023

2/10 Terrible

Chris

Liked: Cleanliness, property conditions & facilities
Construction works opposite all night and very poor communication with no check in reception
Stayed 2 nights in Sep 2023
Response from KULA Team on 1 Oct 2023
Hi Chris,Thank you for your feedback and we apologise for a disappointing stay.We do have it disclaimed on all platforms that we don't have a front desk on-site and that it is a self check-in. Nonetheless, we try to communicate in all possible digital avenues to ensure a smooth arrival experience compared to the offerings of a conventional hotel.We also apologise for the construction works. Please note that the metro works are legally not allowed to operate throughout the night and unfortunately, we have no control over the works during the day.We constantly work on improving our services and we find your feedback valuable. Thank you for staying with us.

2/10 Terrible

Nicole

Travelled with family
Disliked: Amenities
There is constant construction across the road from the apartment. 7 days a week from 7am until late. This was not disclosed and was unbelievably loud. The beds are rock hard with no base just a mattress on wood. There are a number of other repairs needing to be done including a sliding door surround that fell on my head. DO NOT STAY HERE UNLESS YOU’RE AFTER A REAL LIFE CONSTRUCTION SITE EXPERIENCE!
Stayed 5 nights in Sep 2023
Response from KULA Team on 14 Sept 2023
Hi Nicole,Thank you for your feedback and we apologise for your disappointing stay.We will take this on board in our effort to constantly improve our services and we hope to make it up to you in the future.

8/10 Good

Mark

Stayed 3 nights in Aug 2023
Response from KULA Team on 22 Aug 2023
Hi Mark!Thank you for your review and we hope you enjoyed your stay in Crows Nest.We look forward to welcoming you back in the future.

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness
There are major noisy metro works across the road from the property.
Stayed 8 nights in Jun 2023
Response from KULA Team on 22 Jun 2023
Hi Ellen,Thank you for your feedback and we're glad that you still had a positive stay.We are hoping for the construction to be over soon. Fingers crossed!We hope to see you again in the future and thank you for choosing us.

4/10 Poor

Daichi

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in May 2023
Response from KULA Team on 15 Jun 2023
Hi Daichi,Thank you for providing your feedback and we apologise for the disappointing stay.We would love to know what the issues were during your time with us so that we may attend to them urgently.We thank you for choosing us and we hope to serve you better in the future.

2/10 Terrible

Daichi

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in May 2023
Response from KULA Team on 15 Jun 2023
Hi Daichi,Thank you for providing your feedback and we apologise for the disappointing stay.We would love to know what the issues were during your time with us so that we may attend to them urgently.We thank you for choosing us and we hope to serve you better in the future.

10/10 Excellent

Anne

Stayed 2 nights in Apr 2023
Response from KULA Team on 15 Jun 2023
Hi Anne!Thank you for the 5/5 rating and we're glad to know everything went well.We hope you book with us again soon!

8/10 Good

Ghislaine

Stayed 7 nights in Dec 2022
Response from KULA Team on 23 Jan 2023
Hi Ghislaine!Thank you so much for you positive feedback.We hope to welcome you back soon.

10/10 Excellent

Mardi

Liked: Cleanliness, amenities, property conditions & facilities
Response from KULA Team on 23 Jan 2023
Hi Mardi,Thank you so much for the perfect score!We hope to welcome you back soon.

6/10 Okay

Sharon

Travelled with family
The apartment itself has potential but is old and tired and does not present as it does in the photos. Quite obviously staged for photos and then removed leaving only basics. No tea towel provided and no response when attempting to contact to them to enquire about it. No obvious easy way to contact them. Beware, if you have a car, there is only 1 hour street parking nearby and a multi-storey around the corner. (Unfortunately we did not check its rates and ended up having to pay $39 for just under 4 hours.) Only one of the beds was comfortable the other two were too hard. The place served a purpose for us but for what we paid, felt very underwhelmed.
Response from KULA Team on 23 Jan 2023
Hi Sharon,Thank you for sharing us your feedback and we apologise for the underwhelming stay.We do aim for our digital experience to be as smooth and comprehensive as possible and we're constantly trying to improve on the efficiency of this. Your experience is also helpful for us to prioritise what we fell short on.We hope you give us another chance in the future and thank you again for booking with us.

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Great location well serviced by bus and train (10 mins to St Leonard’s) Will be even better when Crows Nest Metro (opposite) is operational. Supermarket shopping at Crows Nest (5mins) combined with well equipped kitchen makes self catering very easy. Laundry facilities make an extended stay convenient.
Stayed 6 nights in Nov 2022
Response from KULA Team on 5 Dec 2022
Hi Gregory!We are thrilled by your feedback and definitely agree that laundry facilities are a great advantage for a long stay, especially when wandering around the city. Hope you enjoyed the area as well!We look forward to welcome you again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Best on the Northside
Great apartment in a very central location. I was upgraded to a huge 3 bed 2 bath two balcony apartment, which was a godsend. The sun was out and the view every evening as the sun set was a real bonus. Clean, spacious and well stocked on all fronts (bathrooms, kitchen) makes this the only choice when seeking accomodation in the North side of Syd. I had a friend with a car come for dinner and she could park underneath the building for free. Communication with the company was perfect and they understood my concerns when the front door of the building was malfunctioning. It’s was fixed within the day I didn’t want to leave.
Stayed 5 nights in Aug 2022

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent amenities and easy access.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory

Liked: Cleanliness, room comfort
Handy Crows Nest Studio
Great location, close to transport and shops. Self contained to facilitate home cooking. Spacious studio with a large balcony. Relatively quiet with a pleasant view. Laundry a bonus enabling us to depart with clean clothes for our forward journey.
Stayed 5 nights in Apr 2022

10/10 Excellent

Warwick

Liked: Cleanliness
Apartment was spacious and modern with air con and parking. The host was very accommodating
Stayed 2 nights in Apr 2022

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was neat and tidy. lots of restaurant and shops around the place, with access to Gym 👌. Great communication and helpful. Highly recommended.
Stayed 4 nights in Apr 2022

10/10 Excellent

Satyartha

Liked: Cleanliness, property conditions & facilities
The team of Yossi and Josef is fantastic. They are there for you from when you arrive. Its been a great experience
Stayed 6 nights in Feb 2022

2/10 Terrible

Suzanne

Stayed 5 nights in Feb 2022

6/10 Okay

Patricia

Liked: Amenities
Again, I have to be factual without being "angry nor disappointed" because I don't support the five star reviews others have given. Again, the toilet seat in this apartment was dislodged and I made Matthew aware of it. No attempt was made to fix it while I was there. When I arrived, the plates in the cupboard were completely wet. There was a fast food carton under the TV console. There was some nutri-grain under the bed, so there really wasn't attention to detail in cleaning. I gave up making complaints. After a week, I asked for a room clean - a simple change of sheets was enough but Struthi texted me saying "Oh , we don't do that because you booked through Expedia/Last Minute". They delivered clean sheets to my room but the floor was dirty and I had to ask for a vacuum & mop. Due to a lack of local accommodation options, I attempted to extend my stay for another 3 weeks and had already been there for a month. The other "project manager" Matthew had confirmed this and gave me a good rate for booking direct and before I got to pay the next day, Yossi told me there had been a "stuff up" and assured me not to worry, that he would find accommodation at one of his other properties, and wanted me to take another location 20 mins away at Macquarie Park or North Sydney. Macquarie was too far for me. He NEVER got back to me. Later while researching for other accommodation I found a one bedroom at the same property on another platform at a much higher rate.
Stayed 12 nights in Oct 2021

10/10 Excellent

Shirley

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2021

10/10 Excellent

Mark

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Great location. Modern, clean apartment. Very convenient. Good location in the heart of Crows Nest.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Open and light. Good proximity to public transport. All amenities.
Stayed 3 nights in Jun 2021

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, room comfort
Excellent Stay in Sydney
A great place to stay in Sydney. A great location close to the railway station and a parking spot if you wanted to drive. We used our car at times and also used the train when going in to the city. Apartment was great - spacious, well furnished and comfortable. Great balcony with a nice view. Will definitely stay here again when in Sydney.
Stayed 5 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for pur short stay. Spacious and convenient.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is exceptionally convenient to public transport and restaurants. The apartment was spacious and I loved the time floors. It felt like a home away from home. Will definitely be staying here again.
Stayed 3 nights in Jun 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location good. Eventhough on the Pacific Highway was quiet when windows closed. Owner very helpful. Wotif uncontactable when wanted information about getting into unit.
Stayed 6 nights in Apr 2021

10/10 Excellent

Mayumi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

HSIANG CHUN

Travelled with family
Liked: Cleanliness
Noise problem
There’s building house construction right on the cross street, everyday 7am will do the construction and it’s really noisy (and even till 9pm sometimes). Besides the noise problem, the room itself is really comfortable and clean
Stayed 3 nights in Jul 2023
Response from KULA Team on 20 Jul 2023
Hi Hsiang,Thank you for your feedback and we're glad you find the apartment clean and comfortable.It is a challenge to have the metro works in progress but we are hopeful that the big project will be completed soon.We hope to see you again with us.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
ロケーションも最高です
綺麗で清潔で交通も申し分なく、夜も静かで景色も住宅街に馴染んで素敵でした。スーパーも複数あって買い物にも困りませんでした。ただ1回ゴミ置き場から火災報知器が鳴って避難したのですが、ホテル関係の方が誰も来なくてどうして良いか分からず1時間位して他のお客さん達と報知器がなる中部屋に戻りました。一旦止まったのですが、又火災報知器が鳴って外に避難。間も無く消防車が来て報知器を直してもう大丈夫と言ってくれて安心しました。こういう体験があると常時フロントが有ると安心だと思いました。
Stayed 11 nights in Jan 2023
Response from KULA Team on 2 Feb 2023
Hi there!We appreciate your feedback and we continue to strive making our digital experience as smooth as possible.We hope we can welcome you back soon.

8/10 Good

Rumi

Business traveller
Liked: Cleanliness, room comfort
駅近でコスパが大変良い
シティーに近くとても便利な場所でした。お部屋の広さは十分でとても使いやすかったです。キッチンの清潔さが若干欠けており、お皿は洗ってつかいました。いつも部屋の中でアリをみました。総合的にコスパも最高でまた利用したいです。
Stayed 2 nights in Dec 2022
Response from KULA Team on 23 Jan 2023
Hi Rumi!We're glad that you enjoyed your stay and we hope to see you soon.Have a lovely week ahead.