Classic Double Room | Minibar, free WiFi, bed sheets
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Reviews of Hotel Concord

2.5 out of 5
Hotel Concord
39 Victoria Ave, Concord West, NSW

Reviews

6.2
Rating 10 - Excellent. 8 out of 41 reviews" "
Rating 8 - Good. 12 out of 41 reviews" "
Rating 6 - Okay. 4 out of 41 reviews" "
Rating 4 - Poor. 9 out of 41 reviews" "
Rating 2 - Terrible. 8 out of 41 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable.
Stayed 1 night in Apr 2024

4/10 Poor

Crystal

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not advertising as a hostel style room, no bathrooms in room. Limited bathroom facilities that had no locks working. People smoking inside the property. Generally unclean and not as advertised. Exorbitant prices during busy period.
Stayed 1 night in Feb 2024

2/10 Terrible

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I'm annoyed at the booking I had..It wasn't actually the hotels fault it was Expedia booking site that needs to get their definitions of accommodation correct!!! Because when you go through select a room for this accommodation all of them say 3 bathrooms so you know it's a shared bathroom then there is the 2 singles, I booked.. you click on that and it says nothing about 3 bathrooms and you go to room amenities and it says bathroom/shower but it wasn't it was a 3 bathroom share room so I wouldn't have actually accepted or booked it!!! if I had a realised that it was a share bathroom room!! Other than that, it's was very comfortable accommodation, I would recommend it!!
Stayed 1 night in Feb 2024

4/10 Poor

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioner did not work and was told room is not advertised with air conditioning. Bed was extremely old and had visible sag and was uncomfortable. No bedside table with a lamp sitting on the floor. No tap or access to water in the room even though it had tea and coffee facilities. Shared bathroom and toilet locks half hanging off. Because it was so hot had to sleep with window open and heard what i assume, the fridge generators switching on and off all night. Definitely not worththe amount charged for a room.
Stayed 1 night in Feb 2024

10/10 Excellent

Stefano

Stayed 1 night in Nov 2023

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service
Hard to find car parking.
Stayed 1 night in Oct 2023

8/10 Good

Alex

Stayed 2 nights in Oct 2023

4/10 Poor

Sharon

Disliked: Amenities, property conditions & facilities
Was in room 14. The bed mattress had a hole or indentation or something. No matter where you lay, you rolled into it. Very uncomfortable nights slerp.
Stayed 1 night in Oct 2023

10/10 Excellent

Frances

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very polite and friendly and whilst I am a disabled person the amount of stairs weren't to bad.
Stayed 2 nights in Oct 2023

4/10 Poor

Lavinia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We flew in on an early flight from NZ, called ahead to see if ok for us to book in early, concord hotel staff member she said yes no problem make your way, On arrival she took payment up front! Then we were taken to get keys for our room, no keys, previous person still in our room. Hallway smelt of fresh vomit, still on wall not totally cleaned away, we were told she would sort out our room would give us a free drink while we waited in bar, we had the free drink, she gave us new keys to our room apologised and asked if we needed her to show us our room, we didn’t think it would be an issue and trusted it would be ok, we Brought lunch which at venue was great, proceeded to our new room to find that it was a pokey single share room which only had 2 single beds for hubby and I! Please note we purchased a double room with queen bed. Coffee mug wasn’t washed from previous visitors, disappointed!
Stayed 1 night in Sep 2023

6/10 Okay

Emma

Travelled with group
Liked: Cleanliness, staff & service
A little more honesty needed
The rooms were very clean, although the beds were not so comfy, mattress was incredibly hard. Out bigger problem was that there is not a single mention in the property information that the bathrooms are shared, and when we looked again, there is not even a picture of them. Just be upfront in the information that they are shared so informed decisions can be made
Stayed 3 nights in Sep 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

8/10 Good

samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is as it presents online. Perfect location for sporting events at Olympic park ! Great experience all round
Stayed 1 night in Aug 2023

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Upon check-in I was told that my payment had bounced, despite me having a receipt and them having incorrect credit card details that had been provided by the third-party booking agent. I was asked to provide additional credit card details so they could charge me a SECOND time, which I refused to do because I had evidence that I had already paid. The room itself was ok, but when I pulled my bedding back to check the sheets, I found mud and dirt in my bed. The bathroom was dirty. During the night, the hotel staff were coming and going from a room next door which sounded an alarm every time they opened the door causing continual disruption to our sleep. On check out, I asked for my credit card details to be returned to me, which was initially refused. I was told, “…we have thousands of peoples’ credit card details upstairs…”, and they didn’t seem to see anything alarming about that, especially given they had a photo of my licence an my credit card details on the same piece of paper. Overall, it was a sub-standard experience. Would not return. Would not recommend.
Stayed 1 night in Aug 2023

8/10 Good

Darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was OK
Stayed 1 night in Jul 2023

4/10 Poor

Harry

Stayed 2 nights in Jun 2023

6/10 Okay

Brian

Travelled with family
Liked: Staff & service
Good location Very basic but clean room, although it smelt like cigarettes
Stayed 1 night in May 2023

4/10 Poor

KYLE

Business traveller
Disliked: Cleanliness, property conditions & facilities
Share Toilet and bathrooms where filthy
Stayed 1 night in Mar 2023

8/10 Good

mick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and all the locals who comes to have a drink there . Food was really good . Great parking . Clean rooms and bathrooms.
Stayed 2 nights in Feb 2023

10/10 Excellent

cheryl

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
hotel concord sydney nsw australia this property was very good to stay and the bedroom are very clean to stay in and the pub staff are very good with the service
Stayed 3 nights in Feb 2023

8/10 Good

Ling

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no aircon. However staff was friendly and nice

2/10 Terrible

Cameron

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When I entered the property I was greeted by Staff that were very friendly and professional. Sadly it all goes down hill from there, on being give the keys to the room I opened what looked like an cheap council door to see dirty sides with filthy cups and a kettle looked like it’s been in shreks swamp.blood on the actual duvet it self.paint thrown at the walls and everything else that got in the way of it.after taking all this I went to put the tv on to find the leads for it to be hanging out of a box with no tv which was promised. To top it off no sleep from the noise going on within the hotel. very dissatisfied

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
I will return.

4/10 Poor

Jess

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff were nice and the food was fantastic but the Airconditioning in our room was broken and we were unable to sleep. The room reached temperatures of over 35 degrees and even with the window open and fan on remained that hot well into the morning after 2 nights of no sleep we decided to end our trip a day early. Spoke to staff it appeared to be a known issue and no solution was provided. Recommend checking the Airconditioning works prior to booking.

2/10 Terrible

Xy T

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience!

6/10 Okay

Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The place was clean, staff were friendly. Good to have a seperate entrance but the stairway was a bit smelly. Great showers/bathroom although shared. The fan in the room didn't work without the light on and the bed was quite uncomfortable due to sagging. The room could be quite hot in summer.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Sakthivel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good place to stay. Friendly staff and excellent customer service. Highly recommend it.
Stayed 1 night in Nov 2022

2/10 Terrible

Richard

Stayed 2 nights in Oct 2022

8/10 Good

Leung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you to the hotel for providing early check-in
Stayed 1 night in Dec 2023