Swartswood Lake

Front desk was excellent. Our room was out of order that we booked and they accommodated us for the inconvenience. The hotel was great. Comfortable room and free breakfast was a plus! Location was excellent. I don't remember the name of the nice woman who helped us at front but she had an accent and she was great. I think the manager on duty's name was Jeffrey both excellent say was on May 1 to May 2. My husband also left his jacket in the shuttle service and they were able to find it and will ship back to our house in Florida.

Courteous and friendly staff

Overall it was a great stay! Best part of the cottage was the bathroom with its deep big tub and walk in shower. But the room itself lacked visual appeal & some conveniences usually associated with booking a cottage which is more private and removed from the house. Could use more and better art in the room. I would also trade all the storage space for a mini fridge, tea kettle or coffee maker. Also the only full-size mirror is hidden far back in the bathroom which isn’t terrible but very inconvenient to check the outfit before heading out the door. It’s little odd things that just made it not feel like a luxury stay. And no one mentioned to us beforehand that the sauna, gym, pool area (even though in off season) was under renovation and not available to use. The restaurant was amazing though, room service was wonderful. And staff were adorable. But I don’t know if we would book again tbh.