Verified review
6/10 Okay
Shaun H.
30 Jul 2024
Liked: Cleanliness, check-in, location
Disliked: Communication, listing accuracy
Great place but read the fine print
Its a great place for a couple of families akd dog friendly, but we had a major issue we didnt pick up in the listing. One of the main adult rooms was missing a balcony door out to the elements. We booked the property for the middle of winter, so with the wind/weather coming through of an evening, the room was uninhabitable. I was promptly advised when i raised it, that it was disclosed in the listing and its up to me to do the due diligence which i dont disagree with. However, whilst I found it in the finer print amongst all the detailed info about check in etc, its hugely misleading to advertise the room as available for use and then expect the prospective tenant to investigate further that the room is actually uninhabitable or expect the tenant to even consider that a property isnt exactly what shows up in the search . The door had been physically removed and there was no effort for a temporary solution if any description. There was some suggestion of someone coming to fix it but nothing happened on that front nor any suggestion of providing additional dooners to face the elements or consider a discount given the lack of room. Pretty disappointing responses from the agent, so my suggestion is to check whether there is a door to your room - a critical offering when advertising that a property "sleeps" 12 when clearly it doesnt!
Stayed 3 nights in Jul 2024