Sutton Holidays from £201

Parking behind main building is limited, we got the last space. Unfortunately our twin room was like an outbuilding in the car park and very cold (radiators didn’t work) with a lamp not working and a spot lamp flashing on and off. Reported to staff and they put an electric radiator in the room which took the chill off. They said they’d have to get an electrician out re the lighting problems. In the morning we could see that one of the windows didn’t close properly which would have contributed to the unacceptably cold room. No bathroom light switch from the bed furthest from the door, resulting in nasty shin bump. It felt incredibly basic overall and definitely wasn’t worth the price paid. Went to the bar to warm up but it wasn’t especially warm either and, disappointingly, no fire or wood burner. Bought a bottle of wine, intending to drink it with some bar meals but were then told the kitchen was closed (around 7pm). This was really annoying because we had not been told they were closing early when we checked in (it says 9pm online). Found ourselves walking the cold streets trying to buy food late at night, not the treat we’d anticipated. Awoken at an ungodly hour after a pretty sleepless night (hungry) by a car parking outside with its radio bass on full blast (staff coming on shift?). At 7:30 we were woken again by a bin lorry just outside. Breakfast was ok, a very pleasant waitress. Juice and coffee good. Pancakes clearly not fresh. Full English poor, esp. eggs.

Great hotel in a perfect location for Chelmsford city centre.

Beautiful rooms and surroundings. Loved having access to the gym and spa facilities and the breakfast served at the onsite cafe was great value and good! Will definitely plan a return visit.

One of the best rooms I have stayed in the UK. It was clean, well equipped and even had a balcony.

Great restaurant and service. Beautiful village. OK bedroom. Wifi not working when I was there.