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Reviews of Sutton Lane Motel

2 out of 5
Sutton Lane Motel
130 Flatwoods Frontage Road, Sutton, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 54 out of 137 reviews" "
Rating 8 - Good. 44 out of 137 reviews" "
Rating 6 - Okay. 19 out of 137 reviews" "
Rating 4 - Poor. 14 out of 137 reviews" "
Rating 2 - Terrible. 6 out of 137 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the facility, can’t beat the price!
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Everything is good, check in clerk was rat. I was shocked to learn the property closes down at 9:00, did not know that. That would have been very different review, that needs to e emphasized.
Stayed 1 night in Mar 2024

10/10 Excellent

Cody

Stayed 1 night in Mar 2024

4/10 Poor

Michael

Disliked: Staff & service, amenities, property conditions & facilities
I don’t often complain about cheap motels when I’m just looking for a decent place to overnight while on the road, but this place needs a wake-up call. Noisy (bad fitting door), very worn furnishings and bedding, sketchy checkin at a remote office. Good thing I was solo cause my wife would have said NO!
Stayed 1 night in Feb 2024

6/10 Okay

Paul

The room needed remodeling. Wall cracks, chipped paint, chipped porcelain in the tub. Lots of exterior noise, from the highway, from adjacent rooms. But the room was clean, comfortable, and spacious. The check in woman was friendly and efficient. Apparently if you get there too late, there is no one to check you in.
Stayed 1 night in Feb 2024
Response from D Riffle on 24 Feb 2024
Thanks for staying with us. We appreciate your feedback! Our hours are 8:30am - 9:30pm. Sorry for any inconvenience.

2/10 Terrible

Jason

Travelled with family, Travelled with pets
Disliked: Staff & service
Had the reservation booked for over a week. The event we were in town for ran late. Got to the property to check in and the office was locked up, no one working. Called the number and I could audibly hear the phone ringing through the window. There was a note on the door to go check in at the neighboring Days Inn. Apparently this is common practice. However common it may be, the Days Inn did not have my reservation handy (go figure). Absolutely no recourse or ability to right the wrong. Skip this place and keep on driving if you're ever in a pinch.
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024

6/10 Okay

Jan

Stayed 1 night in Dec 2023
Response from D Riffle on 23 Dec 2023
Thanks for staying with us.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder peace of heaven
Amazing stay. Very clean and quiet. Check in was a breeze. Will definitely be back
Stayed 2 nights in Jul 2023
Response from D Riffle on 17 Jul 2023
We are very glad you enjoyed your stay at our motel. Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jeremy

Stayed 1 night in Jul 2023
Response from D Riffle on 17 Jul 2023
Thanks for staying with us.

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Skip this one…
Checking in was fine. The individual in the office was extremely friendly and helpful. The bathroom was absolutely disgusting. Dead bugs on the floor and an ass skid mark on the toilet seat. I had just driven 1000 miles and was not in a mood to complain. I simply needed sleep. The bed was ok.. Honestly, I should’ve asked for a refund and slept in my truck.
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Danny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I expected it to be outdated which I was fine with but I didn’t expect to find a huge dead roach in the bathroom floor, dirty floors and shower stalls and so much hair in the shower drain I could make a wig. Definitely disappointed in my stay and would not return.
Stayed 2 nights in Jun 2023

4/10 Poor

Patty

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2023

8/10 Good

Cindy J

Travelled with partner
Liked: Cleanliness, staff & service
It's older and could just use an update on the bathrooms. They were very clean but fixtures and tile flooring need improvement. Actually very good for how dated things were!! Connie at front desk was excellent and very friendly!!
Stayed 1 night in May 2023
Response from D Riffle on 22 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Catharine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Affordable, quiet place for a one night stay. Very good beds, linens, and towels. Older bathroom was clean, but not particularly nice looking. Patio restaurant at Days Inn was excellent. Custard cones nearby completed a lovely evening.
Stayed 1 night in May 2023
Response from D Riffle on 9 May 2023
WE ARE VERY GLAD YOU ENJOYED YOUR STAY AT OUR MOTEL. WE HOPE YOU WILL STAY AGAIN!

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great price
Stuff was super friendly, great restaurant next door, and lots of stores within a 1 mile radius.
Stayed 2 nights in Apr 2023

6/10 Okay

Olen

Liked: Cleanliness
It was ok. Door on baloney wanted to open on it's own. Really hard TP.
Stayed 1 night in Apr 2023

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
g restreat rate and excellent
Stayed 1 night in Apr 2023

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Very Disappointing
We booked as they allow pets. Were told we had to take a smoking room even though we paid extra for the dogs. Room stunk of stale smoke. Furnishings were old and not in good shape. Office is down the hill and only has certain open hours. There is nowhere to walk your pets.
Stayed 1 night in Mar 2023

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place could use an update but it’s great for a one night stay.
Stayed 1 night in Mar 2023
Response from D Riffle on 9 Mar 2023
Thanks for staying with us.

2/10 Terrible

Don

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Old and outdated. Bare bones facility.
Stayed 1 night in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was large , clean & view was alright.
Stayed 2 nights in Feb 2023

4/10 Poor

Steven

Disliked: Staff & service
Could not check in after 9:30pm
I have stayed at this motel before. The rooms are clean and tidy and the price is great. But on my last trip I arrived after 9:30pm and the front office was closed and I was not able to check in. Apparently it is listed on the booking page but I overlooked it. I have never been to a hotel or motel that you can not check into late in the evening. I had a confirmed reservation. I feel that they should have reached out to me when they were closing the office to make arrangements for me. It was shocking to arrive after driving for 8 hours and the office was shut down for the evening. I had to find another hotel and had to pay almost twice the price. They need to figure out a way to avoid this in the future because I can see this happening to other guests.
Stayed 1 night in Jan 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

8/10 Good

Roger

Stayed 1 night in Nov 2022

10/10 Excellent

Graydon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaint, old style motel that is well maintained and nestled right off I79 right between Luzardi’s family restaurant for a full meal and McDonalds for quick breakfast. Great spot for an overnight layover.
Stayed 1 night in Oct 2022
Response from D Riffle on 31 Oct 2022
WE ARE VERY GLAD YOU ENJOYED YOUR STAY AT OUR MOTEL. WE HOPE YOU WILL STAY AGAIN!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from D Riffle on 31 Oct 2022
Thanks for staying with us.

10/10 Excellent

Lisa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Oct 2022
Response from D Riffle on 10 Oct 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

STANLEY, LOUISVILLE

Liked: Cleanliness
Disliked: Staff & service
Very inexpensive, especially good for over night stop while traveling. Old motel but very clean, close to restaurants, gas, etc. There is also a lake and beautiful terrapin, if one wanted to stay an extra day. The towels were good and plentiful. There is no lobby so there are no services. Very good internet.
Stayed 1 night in Sep 2022

10/10 Excellent

Delbert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent stay. Clean and comfortable room great service and fantastic value
Stayed 1 night in Aug 2022

6/10 Okay

GARY

Travelled with family
Liked: Staff & service
Cheap price , adequate for sleeping
Parking was right outside the door. Room had fridge and microwave. Bed was clean. Not a super clean room, but clean enough. Furnishings were old, but functional. Water was hot, coffee machine worked. Worth the price, overall, if you're not too picky.
Stayed 1 night in Aug 2022

10/10 Excellent

Sherri

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The view of the sunset was amazing, and the mountains were beautiful this morning
Stayed 1 night in Aug 2022

8/10 Good

Dominique

Liked: Cleanliness, staff & service
Best rapport price/quality.
Stayed 1 night in Jul 2022

8/10 Good

Jarrod

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2022

8/10 Good

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it all very helpful staff
Stayed 1 night in Jun 2022
Response from D Riffle on 24 Jun 2022
Thanks for staying with us.

4/10 Poor

Edward

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to like. Took 3 rooms to find one clean enough, or that the ac worked, to stay in.
Stayed 1 night in Jun 2022

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value motel
Older motel , but clean. Quiet. Great location. Convenient. Helpful staff
Stayed 1 night in Jun 2022

10/10 Excellent

Gabe

Travelled with family
Liked: Cleanliness, staff & service, amenities
Reception personnel excellent. Welcoming and friendly.
Stayed 1 night in May 2022
Response from D Riffle on 3 May 2022
Thanks for staying with us.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked how the parking was right at the doors upstairs. Private balconies. Mountain view above the mall area across the four lane. It’s our second time staying and we’ll be back!
Stayed 2 nights in Apr 2022

4/10 Poor

paul, welland

Travelled with partner
Disliked: Amenities, property conditions & facilities
We stayed during our drive to Florida as a rest stop. Very noisy due to hwy, truck noise. I took a face cloth from the rack and found it had been used, probably to shine someone's shoes. The beds were comfortable, but the pillows have seen better days.
Stayed 1 night in Apr 2022

8/10 Good

Pandora

Travelled with family, Travelled with pets
Pet-friendly non-smoking room, very spacious, firm bed, room had microwave & refrigerator. Outdated furnishings, but price very reasonable. A dead wasp and dead moth on windowsill, but everything else clean. Plenty of hot water with good water pressure. Did not like that the few guests were all in rooms right next to each other, so loud guests arriving next door around midnight disturbed our sleep. Will stay at this motel next time in area.
Stayed 1 night in Apr 2022
Response from D Riffle on 4 Apr 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

CHUN

Liked: Cleanliness, staff & service
Great
Stayed 1 night in Mar 2022
Response from D Riffle on 4 Mar 2022
Thanks for staying with us.

8/10 Good

bernard

Business traveller
Liked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2022

8/10 Good

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service
Office manager was very welcoming upon arrival. Room was a little outdated but clean and had nice amenities. Mini fridge microwave Tv. Bed was very comfortable and clean sheets. I would stay here again. Good rate obtained for the room thanks to Expedia!
Stayed 1 night in Jan 2022
Response from D Riffle on 20 Jan 2022
WE ARE VERY GLAD YOU ENJOYED YOUR STAY AT OUR MOTEL. WE HOPE YOU WILL STAY AGAIN!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people and quick service
Stayed 1 night in Jan 2022
Response from D Riffle on 17 Jan 2022
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little gem
This is a well taken care of motel. Pretty good size room and even had a balcony.
Stayed 1 night in Jan 2022
Response from D Riffle on 13 Jan 2022
Thanks for staying with us. We appreciate your feedback!