Susan Lake

We stayed at Aspen Suites at the beginning and end of our Alaska trip. We appreciated the cleanliness of the room as well as the in-room kitchenette. We would definitely book again if in the Anchorage area.

Beautiful location, clean quiet rooms and helpful staff overall, but I felt for the price of the rooms, more extras should have been included. I wasn’t aware of anything other than a coffee maker in the room that was included with our stay. Spa, tram are extra, and no continental breakfast or any food/beverage included beyond water and 2 k cups worth of regular caffeinated coffee . And the pool was SALT water??? Yuck. Unfortunately for what I was looking for there are better options I should have pursued, esp for this price range. $350/night for a single king bed room that was about average size for any hotel room that would have 2 queen size beds, although there WAS a small 2 seat couch and writing desk in place of a 2nd bed. Point is, room SIZE is adequate but certainly not any bigger than any double bed room out there. I was rather underwhelmed, esp after realizing that almost everything there was extra cost.

Several issues that concern me. When I arrived I had asked for a room on a lower level. I was told that no changes could be made. My wife and I are in our 70’s and we were put on the third floor with no elevator. I was informed that because we didn’t request directly through this lodge again no changes could be made but she never looked at the computer screen to see. Next, we were there 10 days and our room was supposed to be cleaned every three days. That never happened. It was partially cleaned only 1 time. That partial cleaning was our fault because we came back in the midst of the room being cleaned. That was the only time our room was cleaned. Would I stay at this location again. I don’t think so. There are plenty of places we could stay at the same price and would experience follow through on staff’s responsibilities. All the staff were pleasant and communicative. Our room did not have a Mountain View that shows on their website. Out our window was an overgrown lot with trash.