Surprise Original Townsite Holidays from £1,429

What makes this hotel stand out is its retro look and of course its location. An older property that has been fully renovated, it’s the only hotel in its category where room windows (at least ours) face a balcony, so we could open the curtains without fear of people looking in. The heated outdoor pool was marvelous!

Was informed a day prior to check in that we would be without water midweek from 10am-6pm. Water did not return until after 8pm which is unacceptable after a day in the desert red rock sand. I spoke to the Director of guest relations and was informed that my family could use the porta potties since we could not flush our toilets, She was less than professional and all she could say was "I understand" The room was just OK, furniture and restrooms were very dated. construction every day all day like clockwork. Fresh towels would not be provided until after your 5th night stay or available for a charge. You must empty you own trash or be charged extra which is part of a 2 page " rules and regulations" containing all of the pending additional charges if not followed. I would ensure to request a copy of this and read it top to bottom prior to even thinking about staying.

The rooms were very clean, large and had a nicely set up kitchenette. The location was absolutely perfect. In the parking was good. We were pretty far from the pool, but once we found it, we were good. They only clean rooms every other day and honestly, they just replaced the towels and made up the bed. There wasn’t any vacuuming or anything like that. Which for us that was just fine. Just an observation for anyone using this hotel.

No microwave in room

Staying at the Scottsdale Hyatt was great. The staff were extremely helpful for suggestion options to go out, where to eat, and staying safe on the heat.