Surlej Gondola

The bed i n my room is old, I can feel laying on spring, although they later put a topper on it. I was not able to get good sleep , because I cant sleep when its hot. The AC is not central and barely working, its more like a fan. I told the lady at the front dest, she said she will send someone to look at it but never did. I also did not appreciate the defensiveness when I complained about the bed, phone not working and AC is not working, The lady made a statement "no one has complained before." That was a tad rude. Restaurant staff are very friendly and helpful. Food is decent.

The Hotel is very unique and offers an extraordinary experience, unlike any hotel we have ever stayed at. The staff trip over themselves to help you and were incredibly helpful in guiding us around the area. The room comes with a bus pass that helps you get around the valley at no additional cost. We ate at all of their different theme restaurants and had wonderful experiences at all of them. The buffet in the morning is traditional european but still offers much more. Although we were a party of 8 with two younger kids, the staff always accommodated us and quickly made friends with the kids, making them feel at home. The owners were always out milling around checking to make sure everything was fine and making you feel appreciated. The hotel was right next to shopping and other restaurants and just a short hike to world-class hiking trails. Although we live near the Rocky Mountains in Colorado, the scenery near the area and nearby St. Moritz was just incredible. The spa and pool were also a wonderful experience and the kids had a great time swimming! If I had to complain, it was that the elevator was small, although not unexpected in an older building. Despite that, the building was charming and beautifully maintained. We would not hesitate to go back again!