Süral Shopping Center

This is a perfect place for a family vacation. The hotel is very clean and the food is great.

Not enough staff at this hotel. Not enough people for service staff, to provide towels, clean dirty tables at the buffet, serve drinks, answer phones, provide cutlery, etc., etc. All the "a la carte" restaurants they advertised were actually closed. The advertised 20% discount at the spa was not actually being offered. The hotel/airport transfers they offered were 50% more expensive than market price Not a single communications channel worked for us. For example, they were completely unresponsive on their own WhatsApp channel and calling Reception at 5555 (8 times) for a luggage porter led to no response. Our ventilation/HVAC system was not working and we could not get any help to fix it easily, so room on 4th floor would get hot and uncomfortable. Food was good, rooms were clean, pools awere nice.

My wife surprised me with a holiday to the Maxx Royal Belek Golf Resort for my 50th birthday. We just got back today, and I am only giving this resort a 5 star rating because there isn’t an option for a 10star!!! I am well travelled, and this was one of the best hotels I have stayed at. The food and service was amazing, room spotless! We began to experience their stellar service from the booking process up until after we got back, and yes, that included the VIP fast track service through the airport that made us feel really special. Our Maxx Assistants were seriously on the ball, and throughout our experience, they thought about what we needed or wanted before we even knew it ourselves. We were presented with a pillow and room fragrance menu, to test and pick from when we checked into our room, and the level of attention to detail by the cleaners and night turn down service was outstanding! All the staff bring their A game & go many extra miles to make sure that your experience is unmatched. We had the best Maxx assistants that we could have asked for. Behind the scenes unknown to me, our assistants Behnam & Aleksandra helped my wife to put together a video of birthday tributes from friends and family across the world which were played to me in a private cinema setting, when all along I thought it was a movie we were going to watch. This experience left me in tears!!! This place is very family friendly, so we’ll be going back with my family this year! 10 star!!!