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Reviews of Red Planet Surabaya

2.5 out of 5
Red Planet Surabaya
Jl. Arjuna 64 - 66, Surabaya, East Java

Reviews

8.6

Excellent

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 13 out of 39 reviews" "
Rating 6 - Okay. 7 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

9.0/10

Cleanliness

8.2/10

Staff & service

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Hon Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable. Reputable taxis always waitin
Good. Could've been better, but there's no phone in the room. Have to use common phone at lift area for ordering food or making complaints which can be Very inconvenient.

6/10 Okay

David, Blitar Indonesia

Liked: Cleanliness, room comfort
Comfortable
We check in at 12:30a.m. on 24 June. Staff told us no supply of tooth brush, paste and slippers, we have to pay RP17.00 each person. There is no telephone inside the room. WiFi is fast. Room is clean and bed and pillows were comfortable.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Orange, Spore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence service & good value
Fantastic
Response from Vera Moeljadi on 11 Jun 2016
Dear Mr / Ms. Orange, Many thanks for sharing your feedback on your stay at Red Planet Hotel Surabaya. We are extremely happy to have such fantastic review from you. Once again, thank you and we love to welcome you back at Red Planet Surabaya. Best Regards, Vera Moeljadi Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect quality + price
Response from Vera Moeljadi on 12 Mar 2016
Dear Sir / Madam, Warmest greeting from Red Planet Surabaya. Many thanks for writing us a review on your stay at our hotel. We are happy to know that you enjoyed your stay through our good service and affordable price. We would deliver this great feedback to our team as encouragement to improve hotel's facilities and services much better in the future. Once again, thank you and we love to welcome you back at Red Planet Surabaya. Best Regards, Vera Moeljadi Hotel Manager

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
always a quiet stay
Response from Vera Moeljadi on 9 Jan 2016
Dear Mr / Ms. Limbangjaya, Greeting from Red Planet Hotel Surabaya. Many thanks for your time to write us review. It was our pleasure to read your positive feedback. We will share this feedback to hotel's team to improve our service quality in the future. We look forward to welcoming you back to Red Planet Hotel Surabaya. Best regards, Vera Moeljadi Hotel Manager

8/10 Good

satish kumar, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
the hotel is very nice. rooms are clean and comfortable. staff are friendly and assisted with fast check-in. i would suggest the hotel to have a telephone in every room. it is inconvenient to go down to the reception for any assistance. breakfast is simple, best to go before 9am because they dont replenish the food. i will definitely come back to this hotel.

10/10 Excellent

Ngung Chia, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Location is easy to find. Nothing much in surrounding but has many eateries and small convenience store selling bottle water. Near major places of interest. WiFi is good and the safe in room useful. Room and toilet is very clean. Room service every day. Very good hotel for the kind of money paid.

10/10 Excellent

limbangjaya, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
it was nice to stay here.room was so clean.bedsheet was so soft and bed quality was perfect. not to mention the best shower. wifi in room was fast. parking lot and breakfast were good

10/10 Excellent

limbangjaya, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect
i always enjoy my stay at this hotel when i go to surabaya.service is very good.room is very clean.bed and shower is the best.parking lot is always available and easy .breakfast is also good enough

10/10 Excellent

hari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Devimaris, Surabaya,Indonesia

Liked: Cleanliness, property conditions & facilities
My First time stay.
I stay for 1 (ONE) Night only on January 01, 2015. I like the Restaurant. You may order and ask them to sent it to your room. The Room Clean as it's a new building. No Telephone Unit inside the Room. Good hotel.

10/10 Excellent

limbangjaya, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay at best price
im a frequent traveller,so price really matters. this hotel gives me best price with so many good things i can get.safe environment,good location.nice parking.friendly staffs.clean room,comfortable bed.nice shower.

10/10 Excellent

Oktavia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar nyaman dan bersih,parkiran jg enak ngga terlalu sesak dan ramai
Stayed 2 nights in Jun 2017
Response from Vera Moeljadi on 16 Jul 2017
Yang terhormat Ibu Oktavia Kami mengucapkan banyak terima kasih atas ulasan yang sudah diberikan untuk Red Planet Hotel Surabaya. Sangat menyenangkan mengetahui bahwa Ibu merasa nyaman selama menginap di hotel kami. Tak lupa kami ingin mengajak Ibu bergabung menjadi member Red Planet Hotel. Ibu berhak mendapatkan diskon tambahan 10% untuk setiap reservasi kamar melalui aplikasi mobile atau website Red Planet Hotel di semua properti Red Planet Hotel. Kami menantikan kedatangan Ibu yang selanjutnya di Red Planet Hotel Surabaya. Salam Hangat, Vera Moeljadi Hotel Manager

6/10 Okay

Verified traveller

Hotel jamais décevant toujours bien tenu.
Surabaya est une ville de passage y rester est impossible tellement elle est suractive

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Oke
アイロンを借りたかったけど、ランドリーしか利用できず 自分で好きなようにアイロンをかけることができなかった そのほかは スタッフもフレンドリーで よかった。

10/10 Excellent

laila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
redplanet surabaya recomended
Good service. you can access all the things via apps, start from ordering food or ask anything to front desk

8/10 Good

traveller with , YRP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended hotel namun tempat parkir sempit
overall sangat nyaman, not noisy, staf ramah, bersih, ukuran ruangan kecil namun standar hotel budget. kekurangannya hanya lokasi parkir yg sangat sempit.
Response from Vera on 16 Jul 2016
Yang terhormat Bapak/Ibu, Kami mengucapkan terima kasih atas ulasan yang diberikan untuk Red Planet Hotel Surabaya. Kami paham bahwa lokasi parkir yang saat ini tersedia tidak mencukupi apabila tingkat hunian hotel cukup tinggi, dan kami sedang mengusahakan untuk penambahan area parkir. Sekali lagi kami ucapkan terima kasih dan kami menantikan kedatangan Bapak/Ibu yang selanjutnya di Red Planet Hotel Surabaya. Salam Hangat, Vera Moeljadi Hotel Manager

8/10 Good

YeongMan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗하고 편안한 호텔...
침실과 욕실 청결도가 가장 마음에 들었습니다... 공항에서 약간 먼 거리가 단점인것 같습니다... 그래도 편안함과 청결함을 중요하게 생각하시는 분에게는 추천해드리고 싶은 호텔입니다...

8/10 Good

Sophie, Amstelveen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Net hotel
Wij zijn vriendelijk behandeld. Het ontbijt was eenvoudig tot uitgebreid. Men was heel hulpvaardig met het beantwoorden van onze vragen.
Response from Vera on 9 Mar 2016
Dear Ms. Sophie, Warmest greeting from Red Planet Surabaya. Many thanks for sharing your feedback on your stay at Red Planet Surabaya. We are happy to know that you enjoy staying in our hotel. Once again, thank you and we love to welcome you back at Red Planet Surabaya. Best Regards, Vera Moeljadi Hotel Manager

6/10 Okay

thierry

6/10 Okay

thierry

Disliked: Staff & service

6/10 Okay

norman, Depok

Liked: Room comfort
Cukup nyaman menginap untuk berbisnis
Cukup nyaman untuk menginap dalam rangka keperluan bisnis di tengah kota
Response from Vera Moeljadi on 9 Jan 2016
Yang terhormat Bapak Norman, Terima kasih atas waktu yang Bapak sempatkan untuk menulis ulasan mengenai Red Planet Hotel Surabaya. Sangat menyenangkan bagi kami untuk menerima respon positif mengenai pengalaman menginap Bapak. Review ini akan kami teruskan kepada team untuk menjadi penyemangat dalam menjaga kualitas pelayanan yang kami berikan. Kami menantikan kedatangan Bapak berikutnya di Red Planet Hotel Surabaya. Salam, Vera Moeljadi Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Een heel schoon hotel en zeer comfortabel.
Niet blij met de bediening en keukenpersooneel van het restaurant. Ze spreken geen Engels en begrijpen je helemaal niet. Uiteindelijk had een deel van onze groep wel hun eten en dat van het andere deel was de bestelling nog niet eens doorgekomen. Eenmaal in de keuken om na te vragen waar ons eten bleef (bediener snapte helemaal niet wat wij bedoelden met dat ons eten te laat is) was keukenpersoneel voor het gemakje aan het zitten en er bleek dat onze bestelling nog niet eens in de keuken was aangekomen. Wij zijn uiteindelijk vertrokken. INdonesiers moeten misschien even leren om bestellingen op te schrijven, dat doen ze namelijk nergens!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic

8/10 Good

Eddy, Essen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Angenehme kleine Zimmer
Das Hotel liegt nahe Stadtmitte. Das Zimmer war sehr klein, aber es war sauber und in guter Zustand. Ausstattung (Klimaanlage, Safe etc.) war alles vorhanden was man benötigt. Wenn es noch etwas näher zur Zentrum liegen würde, bekäme es von mir die volle Punktzahl.

8/10 Good

Marcin, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr guter Service und super Preis
Ich fand die Lage des Hotels sehr gut, man kam überall relativ schnell hin. Sehr gut fand ich das Team an der Rezeption. Sie halfen mir bei all meinen Anliegen und ich konnte das Gepäck kostenlos deponieren. Topp. Kann ich nur empfehlen. Für den Preis ist es auch ein sehr gutes Hotel. In der Seitenstraße gibt es viele, günstige Speisemöglichkeiten. Das WLAN war auch sehr gut, besser als im Novotel, wo ich eine Woche zuvor war !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Clean room...comfort bed

10/10 Excellent

Yulia, surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel murah tapi fasilitas tidak murahan
Secara keseluruhan hotel ini sangat bagus menurut saya. Mulai dari penerima tamu yg sangat cepat dalam menghandle tamu dan sangat ramah. Kebersihan hotel juga bagus. Meskipun kamarnya tidak terlalu besar saya merasa sangat nyaman. Air hangat yg mengucur deras dari shower dan sampai hair dryer pun tersedia dalam kamar tanpa ada biaya sewa tambahan.

6/10 Okay

luc, ledegem

Disliked: Staff & service
redelijk voor één nacht !!!
Te veel lawaai - moeilijk om te slapen. De plaats om te onbijten erbarmelijk - zowel buiten in de stank van de auto's als binnen zeer ongezellig en geen comfort. Slechte koffie !!!

10/10 Excellent

GATOT, Bontang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Murah dan mantap
Bagus dan enak murah lagi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
推薦的商務型旅店
整齊清潔，網路速度快，服務完善，櫃台相當熟悉周遭環境及搭車方式，非常標準的商務型旅店。缺點大概是地點不算太好。

8/10 Good

Dony, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location great price!
Great location! My friend who was totally not familiar with Surabaya could easily shop to Tunjungan Plaza. Whenever feeling hungry, McDonald and KFC just beside the hotel!

10/10 Excellent

limbangjaya, malang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yang dekat pusat kota.tunjungan plasa
banyak pilihan makanan di sekitar hotel.antara lain Eaton.kwetiau medan.ayam malioboro.dll

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
物美價廉的好飯店
物美價廉的好飯店!!!!非常好,便宜,床也很舒服! 地點也很好,離大型的mall很近!!!

10/10 Excellent

ina, indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel yang amat bersih dan aman di tengah kota
semuanya sesuai yang saya harapkan.checkinamat cepat.staff bersahabat. kamar sangat bersih

8/10 Good

Janto

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Suwastika, Denpasar

Liked: Property conditions & facilities, room comfort
Hotel nyaman dan ekonomis
Hotel yang nyaman dan ekonomis. Berada di pusat kota, sehingga mudah menjangkau area perkantoran, mall dan tempat hiburan. Taxi bluebird selalu standby di area hotel. Proses check in cepat dan kamar bisa segera ditempati dalam kondisi yg bersih dan rapi. Namun selama stay di hotel tsb, layanan house keeping sama sekali tidak pernah membersihkan kamar, sehingga saya cukup kecewa dgn hal tsb

4/10 Poor

adam, idn

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Komentar kamar
Hotelnya bagus harga bersahabat akan tetapi sangat disayangkan tidak tersedia kamar yang smoking area