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Reviews of HARRIS Hotel & Conventions Gubeng - Surabaya

4 out of 5
HARRIS Hotel & Conventions Gubeng - Surabaya
Jl. Bangka 8-18, Surabaya, East Java

Reviews

8.8

Excellent

Rating 10 - Excellent. 22 out of 47 reviews" "
Rating 8 - Good. 21 out of 47 reviews" "
Rating 6 - Okay. 2 out of 47 reviews" "
Rating 4 - Poor. 1 out of 47 reviews" "
Rating 2 - Terrible. 1 out of 47 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Lee

Stayed 3 nights in Jan 2024

8/10 Good

Resa

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Setiawan Nanang on 23 May 2017
Cheers HARRIS Fans, Thank you for your great and kind rating about HARRIS Gubeng Hotel Surabaya, We are very happy to know that you are enjoying every moment during your stay. Happiness of our guest is our priority. We're looking forward to welcoming you again as soon as possible. HARRISly yours Cogito Dino Sutama Fans Relations Manager

8/10 Good

Henny, Singapore

Liked: Cleanliness, staff & service, room comfort
Nice and new hotel, bright colors and modern
Stayed one night at suite room on 28-Jan-2013. Overall experience was OK.
Response from Cogito Dino Sutama, Guest Relations on 13 Feb 2017
Cheers Ms Henny, We are trying out best everyday to satisfy our guest with our service, standard and product, also delivering it with our service from the heart. Our HARRIS Brand really reflected the importance of fun, friendly and sincerest service for our guest, in aim to make them feel at home. Related to your review about our basin and water drainage inside your room bathroom, our Engineering already did immediate action to fix it. We are sorry if there is any inconvenience. Thank you so much for your great review, we are looking forward to welcome you again in the future. HARRISly Yours, Cogito Dino Sutama

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay, rich variety of cuisine
my third time, looking forward to next time
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Urs, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Gubeng station
Clean and nice hotel, ideal to stay if you booked a train trip from the Gubeng railway station.
Response from General Manager on 26 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you for choosing our Hotel as your preferred accommodation at Surabaya. We are delighted to host you and hope that you had a memorable stay with us. Our Location indeed located in the middle of city and only minutes to Gubeng Train Station, Shopping Malls, Office Building and Tourist Attraction. Our Receptionist will be happy to assist you with directions. We are waiting to welcoming you back to experience our Unique Hospitality. Regards, Stylianos Koureas General Manager

8/10 Good

Mama

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Happy Family Hotel
It is morden and bright. Staff are happy. Room seems not sound proof, next door big noise disturb my sleep till 3am. Drainage was bad, shower water overflow to bathroom floor. Good impressions apart from that.
Response from Stylianos Koureas - General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you for choosing our Hotel as your preferred accommodation recently. We highly valued your feedback and will do further improvement based on your reviews. We are really sorry for the inconvenience which you experienced during your stay. We apologized if our room design didn't suit your expectation. We hope that you will come back to visit us with our improved facilities and standard service. HARRIS Players are all looking forward to welcoming you again with our Unique HARRIS Hospitality. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Not so good for tired climbers in Ramadan period
The hotel looked new and modern. However, the spa was closed during the Ramadan period so it wouldn't be good for tired climbers of Mt Ijen and Mt Bromo who were looking forward to a spa. The spa nearby was also closed for Ramadan period. The swimming pool was also closed earlier at 4 pm during Ramadan. So, if you may want to reconsider if you are booking during Ramadan period (I think they should have stated it in their website so that we can make well-informed choices as we book it because of its spa service.) The room is spacious with an extra sofa bed (too small and hard for an adult to sleep for more than 1 day). The colour of the rooms are bright and cheerful with kettle and fridge. The staff of the hotel were generally friendly and helpful. They even helped us to get the driver to drive us to the local goodies shop (on our way to the airport) so that we could shop for some local goodies as our souvenirs. There is a Boncafe restaurant near the hotel. The taxis are easily available to the customers. There is a nice motorcycle accessories shop nearby with great staff and service. The hotel offers shuttle service to the major malls and also provide an airport transfer service at a reasonable price.
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, We are really happy that you choose our hotel for your accommodation during your time at the city of Heroes, Surabaya. Thank you for the compliments about our building, interior, staffs and service. We really appreciated your comments about your experience with us. Related to Spa Service, as according to Official Government Regulation, all Spa & Massage Service have to be closed during Fasting and Ramadan Season; this applied to every establishment in Surabaya. For the Swimming Pool Operational Hours during Ramadan was closed at 16.00PM because we have Breakfasting Buffet 'Al Bazaar Part 2' and it took place inside and outside pool area. So we are really sorry for those inconvenience. We really hope that you come to visit us again next time. There is much things to explore in our Hotel and surrounding properties. Our HARRIS Players are waiting to welcome you back with the Unique Hospitality of HARRIS. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Bryan, Sg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Nice hotel rooms with lots of TV channel
My Husband and Son went there for business trip. They were very satisfied with the rooms once they entered. The room are clean and the drinking area are good too. Breakfast and local food are good only the western food need to improve
Response from Stylianos Koureas - General Manager on 3 Oct 2016
Dear HARRIS Fans, Thank you so much for choosing HARRIS Gubeng Surabaya during your trip. It is a pleasure and happiness to know that your husband and son were enjoying their stay with us. We really valued your feedback and taken into consideration especially related to the menu. We have changed and improved our menu selection. The next time, make your way to our SEVENTEEN Lounge which offers more choice of Western and Asian Fusion menu. We are waiting for your next visit to experience again the Unique Hospitality of HARRIS Gubeng Surabaya. Regards, Stylianos Koureas General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Business stay in Harris Surabaya
The hotel is new (2015) with ‘hip’ atmosphere and shocking orange color motive…☺ The staff are amazingly helpful and cheerful (you this phrase every time you enter the elevator). The hotel location is central and was only 5 minutes drive (not at pick hours were it become 20 min) from the Grand City convention center. While the hotel is really pleasant, the rooms are small. There are no wardrobes or closets to store cloths. There is only an open niche with few hangers. We had to use the sofa as our wardrobe. However, the biggest issue we had was the noise. The walls seems to be made from paper since we could hear any noise (including snoring !) from the next room (probably they could hear us too). This means that at different hours of the night we would wake up to people coming in or going out. Moreover, the window glass is also quite thin (be careful not to lean on it) since we could hear children noise at 7am from the pool, 10 stories below us not to mention the train noise. On the up side, breakfast was great. The dinning room is open design, light and nice. Great selection of any food from east to west.
Response from Stylianos Koureas - General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, It was a pleasure to have you visited HARRIS Gubeng Surabaya recently and know that we had a really satisfied customer. We notice that you are a loyal HARRIS Fans and that meant so much for us. We are always trying to fulfill the HARRIS Standard so that every guest can feel at home and welcome every time they are visiting our Property. Thank you for dropping us a lovely comment and recommended our property for its service and standard. Your feedback is valuable to us and we surely will forward your message about the cleanliness and aromatherapy to our Housekeeping Department. We really can't wait to have you back with our maximum service in the future. Please visit us again to experience the unique hospitality of HARRIS Gubeng. Harrisly yours, Stylianos Koureas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with wonderful food.
Great place to relax. And the pool has very nice chairs to just sit back, eat, and take in the atmosphere. The enchiladas are great as well.
Response from Stylianos Koureas - General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your holiday and having a great time with our hotel. We have forwarded the positive comments to our HARRIS Players to boost their performance and make sure that they always give the best service to the guests. It is really appreciated that you shared your review and complimenting our hotel & facilities. It was a pleasure to serve your whole family and know that we had a one satisfied customer. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas . General Manager

10/10 Excellent

Tzu Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 30 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you for choosing our Hotel as your preferred accommodation at Surabaya. We are delighted to host you and hope that you had a memorable stay with us. Our Location indeed located in the middle of city and only minutes to Gubeng Train Station, Shopping Malls, Office Building and Tourist Attraction. Our Receptionist will be happy to assist you with directions. We are waiting to welcoming you back to experience our Unique Hospitality. Regards, Stylianos Koureas General Manager

8/10 Good

Didiet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Maria, Jepara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will surely comeback for next stay at Harris .
It was my first time at Harris, it was as expected. I am satisfied. Service was very good, car valley was really helpfull, as i was arrived at night.
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your holiday and having a great time with our hotel. We have forwarded the positive comments to our HARRIS Players to boost their performance and make sure that they always give the best service to the guests. It is really appreciated that you shared your review and complimenting our hotel & facilities. It was a pleasure to serve your whole family and know that we had a one satisfied customer. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas . General Manager

10/10 Excellent

Agnes, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New, clean, friendly hotel at Surabaya
We were stay for 8 nights at this new hotel, very satisfied with everything in this hotel. Very clean and tidy, super friendly staffs from the doorman-receptionist-cleaner-waitress ... everyone. And they're very helpful with any requests from us. Only 1 day that we've got a bit 'shock' with the room cleaner but the rest was superb. The price was affordable and the location was good. Will stay again in this hotel if we come to visit Surabaya and will recommend this hotel to our friends.
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

10/10 Excellent

john a, brisbane austr.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
jaand a from brisb aust
this hotel was staffed by young people a delite to deal with amazing service nothing was any trouble.monday is buffet night had a great meal .bfst buffet style great food and amazing service included was entire staff singing and dancing beat that.would recommend hotel to all as value plus for your money
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

8/10 Good

Tia, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anytime again
Worth for money, smart service, great breakfast
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your stay and having a great time with our hotel. Thank you for complimenting our service, breakfast and value. We want our guest to feel that every money worth spent with the quality and comfort of our hotel. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

10/10 Excellent

marina, adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel great pool
Had a great stay the manager Harry was very good went out of his way to make us happy when any issues occurred he fixed everything promptly a swift smooth manager thanks harry
Response from Stylianos Koureas - General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, It was a pleasure to have you visited HARRIS Gubeng Surabaya recently and know that we had a really satisfied customer. We notice that you are a loyal HARRIS Fans and that meant so much for us. We are always trying to fulfill the HARRIS Standard so that every guest can feel at home and welcome every time they are visiting our Property. Thank you for dropping us a lovely comment and recommended our property for its service and standard. Your feedback is valuable to us and we surely will forward your message about the cleanliness and aromatherapy to our Housekeeping Department. We really can't wait to have you back with our maximum service in the future. Please visit us again to experience the unique hospitality of HARRIS Gubeng. Harrisly yours, Stylianos Koureas General Manager

10/10 Excellent

Lok, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel (Highly Recommended)
Stayed in the hotel for 5 nights. The hotel is new. The room is clean, bright and spacious. The staff is friendly and helpful. The breakfast is fantastic. It has many varieties of food and beverages. The food is delicious and fresh. Room service is excellent. The price is reasonable. I will definitely stay in this hotel again when I visit Surabaya next year.
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your holiday and having a great time with our hotel. Our hotel indeed located in the city center and we are providing shuttle service to the malls surrounding our hotel. So for the next time, please consult to our Receptionist about that schedule and also they will be happy to assist you with great recommendations about great things to do and place to visit. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas . General Manager

10/10 Excellent

Mohamad, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay at Harris Hotel at Gubeng
Really enjoy the stay. Didnt expect the hotel staff are so friendly and helpful. Room are clean and comfort.
Response from General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, It was a pleasure to have you visited HARRIS Gubeng Surabaya recently and know that we had a really satisfied customer. We notice that you are a loyal HARRIS Fans and that meant so much for us. We are always trying to fulfill the HARRIS Standard so that every guest can feel at home and welcome every time they are visiting our Property. Thank you for dropping us a lovely comment and recommended our property for its service and standard. Your feedback is valuable to us and we surely will forward your message about the cleanliness and aromatherapy to our Housekeeping Department. We really can't wait to have you back with our maximum service in the future. Please visit us again to experience the unique hospitality of HARRIS Gubeng. Harrisly yours, Stylianos Koureas General Manager

10/10 Excellent

eugene, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Staff friendly and happy always willing to help breakfast is very good many dishes to choose from
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time staying in Harris Hotel, very impressed by the quality standards of the hotel from cheerful and helpful service staff to cleanliness of the establishment, not forgetting the wide selections of the buffet breakfast. Will definitely consider Harris Hotel again whenever I visit Indonesia in the near future. Keep up the good standards
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip on July 2015
Nice hotel =)
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

10/10 Excellent

Rony, Nairobi Kenya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel
I had a fantastic time......everything from the reception, very friendly staff, the very clean big room and bed, big TV with international channels. The variety and quality of food was fantastic - I miss their breakfast. I felt like I was in a 5 star at very affordable price. I would highly recommend it. I just wish the walls were more sound proof coz one day a family with a kid stayed in the next room and it was a little of a bother with the kid making a lot noise early in the morning- but not a big deal though
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
OK
Had a room with a connecting door. The noise was really bad. Had room service and tray was still outside the door in the a.m. Reception staff really friendly and helpful
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

2/10 Terrible

HsuanJen

Business traveller
Disliked: Cleanliness, staff & service
Stayed 4 nights in Jan 2024

8/10 Good

Shuchi, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
明亮乾淨的旅館
旅館明亮色彩活潑、服務人員主動且友善。房間乾淨且冷氣夠冷。浴室花灑無法使用，洗手台有點阻塞。 清晨四點須前往機場，飯店門口隨時都有blue bird Taxi，很方便。
Stayed 1 night in May 2017
Response from Stylianos Koureas on 5 Jul 2017
Dear HARRIS Fans Cheers from the HARRIS Hotel & Conventions Gubeng Surabaya Thank you so much for staying with us and we are so delighted with your comments which are much appreciated. We are extending the great comments to our HARRIS Player to always motivate them to satisfy every guests. Our HARRIS Players are always ready for You , providing uncompromising standards of service at any level. We are centrally located in the heart of the city , in close proximity with the Grand City Mall and Exhibition Hall, Train station and Tunjungan Plaza. Free shuttle is provided for all our guests. Looking forward welcoming You back at our Stylish and Unique property. Harrisly Yours Stylianos Koureas General Manager

10/10 Excellent

emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable
Très bon rapport qualité prix pour cet hôtel tout confort. Il est également à proximité de la gare, ce qui est un avantage quand on doit prendre un train tôt le matin. Je recommande cet hôtel.
Response from General Manager on 3 Oct 2016
Dear Emilie, Thank you so much for choosing HARRIS Gubeng Surabaya during your trip. We are so thankful that you are enjoying your stay experience with us. Our hotel did located so close to the Train Station and Shopping Malls. We also provide shuttle to the malls surrounding our hotel. We are waiting for your next visit to HARRIS Gubeng Surabaya. Regards, Stylianos Koureas General Manager

8/10 Good

yeonkyung, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모던한호텔
위치빼곤다좋았어요 깔끔하고,조식도괜찮았구요 직원들도친절했고 수영장도꽤나괜찮았어요
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Thank you so much for choosing HARRIS Gubeng Surabaya during your trip. We are so thankful that you are enjoying your stay experience with us. We really valued your feedback and kindest recommendation about our hotel. We are waiting for your next visit to HARRIS Gubeng Surabaya. Regards, Stylianos Koureas General Manager

10/10 Excellent

Sara, Barcelona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantástico! Fotos no hacen justicia
Increíble hotel. Las fotos no le hacen justicia en absoluto. La piscina es espectacular, con camas-lounge, bar, restaurante, Ping-pong... Y un campo de golf en las inmediaciones. Zona súper segura, con acceso con control de seguridad. Habitaciones espectaculares, grandes, fantástico lavabo... Te sientes como en una película. El desayuno súper bien, muy variado, y con café decente. Eso sí, al igual que en casi toda la isla, el wifi no es muy bueno, y el agua en el baño sale algo amarillenta (aunque todos aseguran que no hay ningún problema)
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Thank you so much for choosing HARRIS Gubeng Surabaya during your trip. We are so thankful that you are enjoying your stay experience with us. We really valued your feedback and kindest recommendation about our hotel. We are waiting for your next visit to HARRIS Gubeng Surabaya. Regards, Stylianos Koureas General Manager

8/10 Good

Elena Andreea, Belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
good hotel with good breakfast
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Prima hotel, beste ontbijt van Java
Goed hotel. Schone kamer, fantastisch ontbijt, leuk zwembad. Personeel spreekt alleen niet zo goed engels, heb 3x moeten vragen of ze de slaapbank op wilden dekken voor onze zoon.
Response from Stylianos Koureas - General Manager on 3 Oct 2016
Dear HARRIS Fans, Thank you so much for choosing HARRIS Gubeng Surabaya during your trip. We are so thankful that you are enjoying your stay experience with us. We really valued your feedback and we will have special 'English Class' for our Front Liners staffs to improve their English Speaking skills. We are waiting for your next visit to HARRIS Gubeng Surabaya. Regards, Stylianos Koureas General Manager

8/10 Good

Boedi Desi, Tangerang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business trip
nice, near centre city
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your holiday and having a great time with our hotel. Our hotel indeed located in the city center and we are providing shuttle service to the malls surrounding our hotel. So for the next time, please consult to our Receptionist about that schedule and also they will be happy to assist you with great recommendations about great things to do and place to visit. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas . General Manager

10/10 Excellent

Tzu Chiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Pas de charme particulier mais bon rapport qualité
Nous ne nous attendions pas à une chaîne de type Ibis très prisé par les chinois. Le style et la décoration de l'hôtel sont standards sans touche indonésienne. En gros, il manque de charme. Toutefois, le personnel est extrêmement serviable et gentil, souriant. Le SPA vaut le détour avec accès jacuzzi et sauna gratuit. Le petit déjeuner est un très grand buffet copieux et le restaurant au 17ème étage est très bon.
Response from General Manager on 3 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, WOW! It's really lovely to read your great experience at HARRIS Gubeng Surabaya. We are happy to know that you are enjoying your holiday and having a great time with our hotel. We have forwarded the positive comments to our HARRIS Players to boost their performance and make sure that they always give the best service to the guests. It is really appreciated that you shared your review and complimenting our hotel & facilities. It was a pleasure to serve your whole family and know that we had a one satisfied customer. The guest like you is the reason we always maximize our service as Your satisfaction is our main goal. All HARRIS Players are really can't wait to have you back and experience the unique and fun Hospitality by HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas . General Manager

8/10 Good

Bobby, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel baru, lokasi strategis, harga terjangkau
Hotel ini relatif masih baru, jadi kondisinya masih bersih, rapi dan bagus, kami sekeluarga besar (dengan 2 anak balita, dll) menginap di 3 kamar, yg 2 kamar connected. Lokasi di Jl. Bangka dekat Biliton (Raya Gubeng) mau cari makan dekat sana mudah, mau ke mall juga dekat ke Delta Plaza. Kolam renang, kids club juga ada, anak2 senang menginap disini, untuk remaja dan orang tua juga ada sauna dan Jacuzzi untuk relax sejenak. Staff nya ramah, kecepatan pelayanan lumayan, keamanan juga cukup baik, harus pake access card untuk naik ke lantai tertentu.
Response from Stylianos Koureas - General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers dari HARRIS Hotel & Conventions Gubeng Surabaya, Sangat menyenangkan sekali untuk mendengarkan pengalaman indah Anda ketika menginap di HARRIS Gubeng Surabaya. Kami bahagia sekali bahwa Anda mengalami waktu yang memuaskan and Atas nama HARRIS Players, kami juga ingin mengucapkan terima kasih atas review ini. HARRIS Gubeng selalu berusaha secara maximal untuk memenuhi kebutuhan tamu-tamu Kami dan membaca komentar positive Anda sangat membangun motivasi kerja kami. Slogan HARRIS adalah Fresh, Fun, and Friendly yang tercermin dari pilihan warna, interior kamar, kepribadian dari para HARRIS Player juga hotel kami. Kami ingin memastikan bahwa pelayanan dan pengalaman yang anda dapatkan sesuai dengan harga yang anda bayar. So, every money is worth spent for your comfort and pleasure. Kami menunggu kedatangan anda berikutnya untuk kembali merasakan pengalaman Hospitality Unik dari HARRIS Gubeng Surabaya. Harrisly Yours, Stylianos Koureas General Manager

10/10 Excellent

chandra, Surabaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harris recommended untuk liburan keluarga
Overoll cukup bagus...dgn tambahan guling serasa tidur di rumah Cm kolam renang krg besar dan kurang wahana untuk anak kecil
Response from General Manager on 21 Dec 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you so much for being our Loyal Guest and choose HARRIS Gubeng Surabaya when you are visiting this City of Heroes. It was a pleasure to serve you and know that we had a one satisfied customer. The guest like you is our main reason that we always maximize our service as Your satisfaction is our main goal. We are really happy to know that our room, service and facilities are giving you a nice impression about our property and recommending it for the value and standard. We want to make sure that every money worth spent when you are staying with us. It is our hope that you will come back to experience again our Unique Hospitality of HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas General Manager

8/10 Good

Dr. Rudy, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bersih, nyaman dan memuaskan
bersih, modern, karyawan professional dan ramah
Response from General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers dari HARRIS Hotel & Conventions Gubeng Surabaya, Sangat menyenangkan sekali untuk mendengarkan pengalaman indah Anda ketika menginap di HARRIS Gubeng Surabaya. Kami bahagia sekali bahwa Anda mengalami waktu yang memuaskan and Atas nama HARRIS Players, kami juga ingin mengucapkan terima kasih atas review ini. HARRIS Gubeng selalu berusaha secara maximal untuk memenuhi kebutuhan tamu-tamu Kami dan membaca komentar positive Anda sangat membangun motivasi kerja kami. Slogan HARRIS adalah Fresh, Fun, and Friendly yang tercermin dari pilihan warna, interior kamar, kepribadian dari para HARRIS Player juga hotel kami. Kami ingin memastikan bahwa pelayanan dan pengalaman yang anda dapatkan sesuai dengan harga yang anda bayar. So, every money is worth spent for your comfort and pleasure. Kami menunggu kedatangan anda berikutnya untuk kembali merasakan pengalaman Hospitality Unik dari HARRIS Gubeng Surabaya. Harrisly Yours, Stylianos Koureas General Manager

8/10 Good

Meliza, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy, clean but a lil bit noisy :(
Kamar nyaman, bersih dan luas sesuai dgn informasi yg diberikan. Staff juga cukup cooperatif, hanya ada satu yg krg nyaman krn dari dlm kamar, cukup bisa terdengar suara2 acara event yg ada di sekitar hotel dan kamar persis di lantai atas tempat kami menginap terdengar seperti suara meja/ranjang yg berderit2, agak sedikit mengganggu. But, so far oke scr keseluruhan dan fasilitas yg di dapat sesuai dgn harga yg dkeluarkan..
Response from General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers dari HARRIS Hotel & Conventions Gubeng Surabaya, Sangat menyenangkan sekali untuk mendengarkan pengalaman indah Anda ketika menginap di HARRIS Gubeng Surabaya. Kami bahagia sekali bahwa Anda mengalami waktu yang memuaskan and Atas nama HARRIS Players, kami juga ingin mengucapkan terima kasih atas review ini. HARRIS Gubeng selalu berusaha secara maximal untuk memenuhi kebutuhan tamu-tamu Kami dan membaca komentar positive Anda sangat membangun motivasi kerja kami. Slogan HARRIS adalah Fresh, Fun, and Friendly yang tercermin dari pilihan warna, interior kamar, kepribadian dari para HARRIS Player juga hotel kami. Kami ingin memastikan bahwa pelayanan dan pengalaman yang anda dapatkan sesuai dengan harga yang anda bayar. So, every money is worth spent for your comfort and pleasure. Kami menunggu kedatangan anda berikutnya untuk kembali merasakan pengalaman Hospitality Unik dari HARRIS Gubeng Surabaya. Harrisly Yours, Stylianos Koureas General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
zu empfehlendem Hotel
Es ist ein sauberes, modernes und sehr angenehmes hotel
Response from General Manager on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

8/10 Good

anies, gresik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel bersih di tengah kota
hotel bersih di tengah kota, pusat bisnis dan mudah dicapai dari manapun
Response from General Manager on 26 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, Thank you for choosing our Hotel as your preferred accommodation at Surabaya. We are delighted to host you and hope that you had a memorable stay with us. Our Location indeed located in the middle of city and only minutes to Gubeng Train Station, Shopping Malls, Office Building and Tourist Attraction. Our Receptionist will be happy to assist you with directions. We are waiting to welcoming you back to experience our Unique Hospitality. Regards, Stylianos Koureas General Manager

10/10 Excellent

peko, 川崎市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
オープンしたばかりの快適なホテル
オープンしたばかりで兎に角綺麗。このクラスのホテルでは部屋が広く、コストパフォーマンスが良い。また、暑いスラバヤで涼しい所と言えばショッピングモールだが、3カ所のショッピングモールを廻るシャトルバスは有り難い。
Response from execsecretary-harrispop-gubeng@tauzia.com on 10 Oct 2016
Dear HARRIS Fans, Cheers from HARRIS Hotel & Conventions Gubeng Surabaya, What a pleasure to read your wonderful reviews about HARRIS Gubeng. We are happy to know that you had a satisfying and great stay experience with us during your recent trip to Kota Pahlawan. We will forward your comments to our HARRIS Player to always remind them to give the maximum service to every guest at our hotel. Thank you for the compliments about our design, facilities, HARRIS cafe and the service given by our Players. We want to make sure that every money worth spend for your comfort and pleasure at HARRIS Gubeng. So it was lovely to know that you are truly recommending our hotel for value and quality. We really valued your feedback and looking forward to welcoming you back with the Unique Hospitality from HARRIS Gubeng Surabaya. Harrisly yours, Stylianos Koureas

8/10 Good

norman, depok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kenyamanan menginap di tengah kota
Tempat yg nyaman, kebersihan ok, layanan yg ramah Area parkir yg kurang luas dan nyaman untuk penghuni hotel apabila ada acara di hotel tersebut.
Response from General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers dari HARRIS Hotel & Conventions Gubeng Surabaya, Sangat menyenangkan sekali untuk mendengarkan pengalaman indah Anda ketika menginap di HARRIS Gubeng Surabaya. Kami bahagia sekali bahwa Anda mengalami waktu yang memuaskan and Atas nama HARRIS Players, kami juga ingin mengucapkan terima kasih atas review ini. HARRIS Gubeng selalu berusaha secara maximal untuk memenuhi kebutuhan tamu-tamu Kami dan membaca komentar positive Anda sangat membangun motivasi kerja kami. Slogan HARRIS adalah Fresh, Fun, and Friendly yang tercermin dari pilihan warna, interior kamar, kepribadian dari para HARRIS Player juga hotel kami. Kami ingin memastikan bahwa pelayanan dan pengalaman yang anda dapatkan sesuai dengan harga yang anda bayar. So, every money is worth spent for your comfort and pleasure. Kami menunggu kedatangan anda berikutnya untuk kembali merasakan pengalaman Hospitality Unik dari HARRIS Gubeng Surabaya. Harrisly Yours, Stylianos Koureas General Manager

10/10 Excellent

Syamsuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pelayanan yang Sangat memuaskan!
Yang paling menonjol adalah harganya! Apa yg kami bayar jauh melebihi apa yg kami dapatkan. Pelayanan seperti hotel bintang 4,5 namun harganya hotel bintang 3! Kemudian breakfastnya sangat memuaskan, pilihan makanannya yg sangat beragam dan rasanya sangat enak. Sepertinya memang dipersiapkan secara matang dan sangat baik. keramahan para staf semuanya sangat baik. Mereka sangat atentif dan empati thd para tamu. Definitely will stay again!
Response from General Manager on 18 Oct 2016
Dear HARRIS Fans, Cheers dari HARRIS Hotel & Conventions Gubeng Surabaya, Sangat menyenangkan sekali untuk mendengarkan pengalaman indah Anda ketika menginap di HARRIS Gubeng Surabaya. Kami bahagia sekali bahwa Anda mengalami waktu yang memuaskan and Atas nama HARRIS Players, kami juga ingin mengucapkan terima kasih atas review ini. HARRIS Gubeng selalu berusaha secara maximal untuk memenuhi kebutuhan tamu-tamu Kami dan membaca komentar positive Anda sangat membangun motivasi kerja kami. Slogan HARRIS adalah Fresh, Fun, and Friendly yang tercermin dari pilihan warna, interior kamar, kepribadian dari para HARRIS Player juga hotel kami. Kami ingin memastikan bahwa pelayanan dan pengalaman yang anda dapatkan sesuai dengan harga yang anda bayar. So, every money is worth spent for your comfort and pleasure. Kami menunggu kedatangan anda berikutnya untuk kembali merasakan pengalaman Hospitality Unik dari HARRIS Gubeng Surabaya. Harrisly Yours, Stylianos Koureas General Manager