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Reviews of Resort Sur Beach Holiday

3 out of 5
Resort Sur Beach Holiday
Sur, Sur

Reviews

7.2

Good

Rating 10 - Excellent. 13 out of 81 reviews" "
Rating 8 - Good. 31 out of 81 reviews" "
Rating 6 - Okay. 27 out of 81 reviews" "
Rating 4 - Poor. 6 out of 81 reviews" "
Rating 2 - Terrible. 4 out of 81 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Sergio

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is in bad state. The room windows looked unto a metal fence with people walking by (what would it take to landscape it?). The pool deck was in pretty bad shape and in parts covered up with plastic turf. What is offered does not match the fee charged
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, really friendly staff. Convenient place to stay for a road trip or when passing through Sur.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was on the ocean. That's what we were looking for
Stayed 1 night in Jan 2020

10/10 Excellent

Bruno, Quebec, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, the gym is very good. Breakfast is great.
Stayed 2 nights in Dec 2019
Response from Muhammad Kamran on 25 Jan 2020
Dear Sophie, thank you for staying with us. Hope you will choose our property for your next trip as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sea facing room is just breathtaking. So good.
Stayed 1 night in Dec 2019

10/10 Excellent

Ahmad, Muscat

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is directly on the Beach. There is swimming pool . Garden
Stayed 3 nights in Dec 2019
Response from Muhammad Kamran on 25 Jan 2020
Dear Ahmad, thank you for staying with us. Hope you will choose our property for your next trip as well.

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor hotel for expensive price
Expensive for this kind of hotel. I wasn't able to sleep as you can hear from your room all the kids running in the corridor.. Very ugly pool and cheap hotel.
Stayed 1 night in Jun 2019
Response from Muhammad Kamran Durrani on 12 Jul 2019
Dear Guest, thank you for your review.

6/10 Okay

Amy

Liked: Cleanliness, staff & service
Boring
Nothing special about this place. The room was old and drab. We only stayed one night and didn’t use any of the outdoor facilities so can’t speak to that, but we were unimpressed with the room. The shower had barely any water pressure and spilled out onto the bathroom floor because there was no shower door. The rest of the night we had to wear our shoes because of how slippery the floor got.
Stayed 1 night in Apr 2019
Response from Muhammad Kamran Durrani on 1 May 2019
Dear Valued Guest, thank you for staying with us and your valuable comments. sure it will help us to improve our services.

8/10 Good

Janet

Liked: Room comfort
Disliked: Staff & service
an OK place, nothing special
We are satisfied overall with the hotel as we had only 1 night there. the check in staff were friendly and we were told one price for the breakfast. But when we had breakfast the next morning, the price was different and the person in charge in the Breakfast room was not friendly at all.
Stayed 1 night in Oct 2018

6/10 Okay

Kira, Wilts, UK

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is nice, but needs some TLC. Our windows in the room were pretty grimy (from the sea?) and we had to request a kettle... then cups... then spoons for our room. The staff were nice and helpful though. The breakfast was pretty average. It’s a cheap and cheerful hotel that could do with a little updating.
Stayed 2 nights in Nov 2018
Response from Muhammad Kamran Durrani on 12 Nov 2018
Dear Valued Guest, thank you for staying with us and your review, we will take in consideration.

8/10 Good

Gail, Uk

Liked: Cleanliness, staff & service, room comfort
Sur for 2 nights
Hotel a little jaded, however clean comfortable with all facilities needed. Staff very friendly pleasant and helpful Very good value, easy to find well situated outside main town Breakfast buffet disappointing
Stayed 1 night in Nov 2018

6/10 Okay

Gary, Doha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
This hotel does the job of being a base for tourists visits to Sur, the coast, turtles and wadis. But they really need to drop the words 'beach' and 'resort' from the name. The pool is tiny. That's the end of the resort. And the beach is a gravel and then seaweed coastline separated from the hotel by chicken-wire fence and a public footpath. Hotel staff were friendly and helpful. Food was fine with a good choice of breakfast items. Easy to access the hotel from the Muscat road.
Stayed 1 night in Oct 2018
Response from Muhammad Kamran Durrani on 1 Nov 2018
Dear Gary, thank you very much for being staying with us, and for your feedback.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than 3 stars!!!
Wonderful hotel. I loved it! For the price you get a hotel on the beach and can hear the waves at night. How on earth is this only a 3 star? Breakfast was wonderful with many choices. Can’t wait to return.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great staff, great breakfast, wonderful seaside view. Make sure your room has internet.
Stayed 1 night in Jun 2018
Response from Muhammad Kamran Durrani on 19 Jun 2018
Dear Valued Guest, thanks for being staying with us and for your good comments. we hope to serve you again on your next trip. regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The pool area and garden was in poor condition, The green awning by the pool for shade was ripped and needs replacing badly. The bar was terrible as it was a full on smoking bar and smelt of cigarette smoke the moment you entered. The non smoking area in the bar was tiny and a joke. They need to change that and make a nice bar for non smokers.
Stayed 3 nights in May 2018

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Response from KAMRAN on 15 May 2018
Dear Caroline, thank you very much for staying with us, and for your feedback. we hope you will stay here with us again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room was clean, simple, and comfortable but a bit dated (physical keys are still used!). The bathroom seemed to be renovated though with a big tub. We had a beach view with a small balcony, but the beach is not very nice with lots of seaweed and some trash visible during low tide. The onsite restaurant was ok/a little bland and overpriced for what you get. There are not very many dining options and no tourist sites within walking distance. Overall, it fit our needs for two nights in Sur.
Response from Muhammad Kamran Durrani on 21 Apr 2018
thank you very much for your feedback, and staying with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
It was a comfortable hotel and our room had a nice sea view. The staff were very friendly and helpful. Would recommend!
Stayed 1 night in Mar 2018

6/10 Okay

Betty, UK

Liked: Staff & service
Very Friendly staff, clean rooms. We had two rooms annexed with a lounge which was good value and suited our family needs, sea view. However, the rooms are dated and in much need of makeover. These rooms were not in the main hotel but in an annexe further down on the hotel site, they did suffer from road noise as no soundproofing. Comfortable, wifi and international television, water provided. Breakfast was good choice. Expect that the rooms in the main hotel building may have improved our experience. BBQ buffet on both nights which was the only option provided for dinner in the restaurant,
Stayed 2 nights in Feb 2018

8/10 Good

Andreas

Liked: Staff & service
Disliked: Room comfort
Easy location to visit Sur
Good location on beach, friendly staff but hotel tired. Very small double bed. The food was very poor but the house red wine was excellent. Quite good value considering.
Stayed 1 night in Jan 2018

10/10 Excellent

WENDELL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Muneer, oman

Liked: Staff & service
It's calm, quite and clean hotel hotel. It has all ur needs. See view is the best.
Stayed 1 night in Jan 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the Beach
We wanted to be on the beach - and we were! The waves of the Arabian Gulf lapping on the shore just 25 metres from our bedroom window. A nice, friendly place in the Arabic style. Great chicken tikka masala for dinner. And a greatv place to base yourself to visit the surrounding area.
Stayed 1 night in Jan 2018

8/10 Good

Moo, Nizwa, Oman

Liked: Cleanliness, staff & service
Good 3 star hotel
It is a nice place right next to the water. It is a bit dated. Also, if you book a standard room, the bed is a little small for 2 people. Make sure to get an ocean view.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to stay.
The staff were very friendly & helpful, and the hotel was right on the beach. The street-side neighborhood has seen better days, and Sur’s activity areas are too far to walk. If I come to Sur again, I will survey choices for more convenient lodging, but I would certainly include Sur Beach Holiday for consideration.
Stayed 2 nights in Dec 2017

8/10 Good

sonam, muscat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the sea, worth your money
The hotel is very close to the sea.. with a decent pool. Restaurant food is not bad. And the rooms are clean. Worth your money.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service
Nice Hotel on the Beach
Sur Beach Holiday is a little worn, but still comfortable. It is a good place to stay in an area with limited options - although there appear to be more and more new places to stay popping up in and around Sur. The staff were excellent, helped us with recommendations, and the dinner we had at the Turkish fish restaurant on the water one town over was perfect. The rooms have balconies overlooking the beach - although be prepared for mosquitoes. Make sure to order the complimentary fruit basket when you arrive. It was also my birthday, and the staff brought me a very large birthday cake! Expedia bookings do not come with breakfast included in the rate.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
I will go back when I visit Sur again!
The food was good from the hotel. (Seafood platter) I loved the complementary fruit basket and water bottles. Beautiful ocean view room. We could sleep with peaceful wave sounds. It was abit annoyed when other people closes their room door. Great service by hotel staffs. Hard to find the good food nearby the hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great ocean view from the view and dining area. Delicious Indian cuisine. Kind and responsive staff.

6/10 Okay

Ibrahim

Liked: Cleanliness
Average Hotel
Ok hotel for one night stay. Not much around it.

6/10 Okay

Christine, Chicago

Liked: Cleanliness, staff & service
Great for a pitstop along the coast.
We stayed here for one night on our trip down the coast from Muscat. The hotel was clean, the wifi worked, the service was nice. Great view of the sea. There unfortunately aren't a lot of options for dining in the area, like the best thing that was suggested was a full half hour away. It's good for a pitstop but not much if that's what you're looking for.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally helpful staff, providing us with anything we needed, down to storing our ice in their freezer.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is right on the beach. The sea view is fantastic. The hotel is a bit old but still in OK condition

4/10 Poor

Terry, Atlanta, GA

Disliked: Staff & service, property conditions & facilities, room comfort
Bad food; Housecleaning left my door open all day
75% of the food here is very bad. Also, I came back one day from work and found that my door was left open. Anybody could have walked in and stolen my passport, money, computer. They apologized and gave me a free Sprite and some below-average dates. Would not stay again

6/10 Okay

Emily

Liked: Cleanliness, staff & service

10/10 Excellent

azadeh, Iran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
an enjoyable stay in beach resort hotel
The location of the hotel was very good , there were lots of signs from the road that made it easy to find it. The staff were very kind and helpful. The rooms were clean and the service was provided any time. I recommend this hotel to my friends.

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Jerome, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel for
The hotel itself is in good condition and seems well maintained, the staff is very friendly and serviceable, the rooms are comfortable and quiet. The AC seems to stay on so the room was already cool when we arrived. The view onto the sea is nice and quite near, you could throw a stone into it from the balcony. However it is only for the view and for walking along the beach: you probably won't bathe there because the water is a bit murky and loaded with fragments of algae, the beach is more rocky than sandy, and it is littered with rubbish and dead sealife. You can instead go to the pool, which is a bit small given the size of the resort (it gets busy) but clean and has a deep 210cm end. The restaurant serves decent food but as you would expect, the prices for it are very steep -- we paid OMR 17 for two starters, main courses and drinks. The tables were rather dirty even after the staff wiped ours, and the room was really noisy due to its size and the number of families with little kids who shared it with us. You'd be better off eating out, we had dinner at Zaki's as there happens to be one right next door by the beach. We got tasty kebabs and shawarmas, two bowls of fries and fresh juices for OMR 3 there: easy maths. All in all, good rooms for a decent price, perfect for a base to just sleep while exploring the region. We would stay there again.

8/10 Good

Verified traveller

Liked: Staff & service
Nice hotel for a weekend
Our stay was very nice, except for the constant noise from the bar

6/10 Okay

Verified traveller

Liked: Staff & service

8/10 Good

AJ, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location in Sur
Very comfortable hotel with helpful staff in a wonderful location right on the beach in Sur. Each of our requests was accommodated within minutes, and with a smile; each staff member we encountered aimed to please. Definitely recommend this hotel.

10/10 Excellent

Marisa, Basingstoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice beach hotel
Perfect location: no noise apart from that of sea waves, uninterrupted sea view from the room, the restaurant and the hall. Very helpful staff. Far from city centre, but taxis are cheap in Sur and we never wanted a hotel in the noisiest part of Sur anyway. Very good buffet breakfast with a lot of choice. Good value for money.

6/10 Okay

Verified traveller

Disliked: Room comfort
Rooms are Small. Food variety is less.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Sur, close to beach and cornice.

8/10 Good

Phil, Melbourne, Australia

Liked: Cleanliness, staff & service, room comfort
Nice hotel on the edge of town on the beach
I have stayed at this hotel on several occasions for business in Sur. As it is on the edge of town, just on the Muscat side of Sur, it is particularly convenient for visitors to the Sur Industrial Estate which is on the same side of town. The town centre is however not far away, only 5-10 minutes by car.

8/10 Good

pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Very friendly helpful front desk, great ocean views. No internet in rooms is unfortunate. The food in the restaurant was fresh, delicious and reasonably priced. Not a posh hotel but would stay here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel
Fairly basic hotel, but quiet with nice sea view. Good value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Close to the Sea
It was enjoyable and relaxing. Staff were very nice and helpful.

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Somewhat outdated but fine as stop over
Hotel was fine, if somewhat costly for the decor and general facilities, as it is in need of a make over. I had come from the Chedi however. It was fine as a one night stopover on a road trip from Muscat round to Wadi Bani Khalid. I was pleased I'd chosen this over other hotels in the centre of Sur which looked noisy and this has a lovely sea view from our room which was not to be beaten.