Sun Lake

Unfortunately, my experience at this Hyatt was extremely disappointing. I expected much better customer service from the Hyatt brand. During check-in, we were given incorrect pricing that would have resulted in us paying over $200 more than expected. The parking fees were also not clearly explained, which created even more confusion. However, the most upsetting part was the treatment we received from the front-desk employee. She was rude, dismissive, and hostile while we were simply trying to understand the charges. When I told her that I planned to report the interaction, she responded that she did not care and told me to go right ahead because there were cameras. I found that response extremely unprofessional and unacceptable. I also brought my concerns to management, hoping the situation would be handled appropriately, but I still felt as though my concerns were dismissed and not taken seriously. Mistakes can happen, but how you treat a guest while resolving those mistakes matters. Instead of feeling welcomed, we were left frustrated, uncomfortable, and disappointed. I sincerely hope Hyatt reviews the camera footage from our check-in and addresses this situation. This was absolutely not the experience I expected from Hyatt.