Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave | In-room safe, laptop workspace, blackout curtains, iron/ironing board
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Reviews of SureStay Hotel by Best Western Summersville

2.5 out of 5
SureStay Hotel by Best Western Summersville
1203 Broad St, Summersville, WV

Reviews

8.0

Very good

Rating 10 - Excellent. 165 out of 442 reviews" "
Rating 8 - Good. 162 out of 442 reviews" "
Rating 6 - Okay. 72 out of 442 reviews" "
Rating 4 - Poor. 26 out of 442 reviews" "
Rating 2 - Terrible. 17 out of 442 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James, uxbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ketul P on 9 May 2024
Dear James,hank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.Sincerely, Ketul P. General Manager

4/10 Poor

Danny, Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a nice motel but being on the 1st floor 2 nights was very noisy, sounded like they were coming through the ceiling, non stop 1st and 3rd night until almost 2 am a started again around 5:30 am.
Stayed 4 nights in May 2024
Response from Ketul P on 7 May 2024
Dear Danny,Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced during your recent stay at our hotel. Your satisfaction is our top priority, and we take all feedback seriously. Your constructive comments are greatly appreciated as they will help us to identify areas where we can improve the guest experience. Rest assured that we will be using your feedback to make the necessary improvements to ensure that we offer an exceptional experience for our guests in the future. We value your business and hope to have the opportunity to welcome you back to our hotel soon. Sincerely, Ketul P. General Manager

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and the room clean.
Stayed 1 night in Apr 2024
Response from Ketul P on 29 Apr 2024
Dear Joanne,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

John, centereach

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything was fine the stuff was very nice the only issue was that the Tower was dirty but they were nice and they change it right away without a problem. My suggestion turn off the fridge otherwise you will not sleep very noisy fridge
Stayed 2 nights in Apr 2024
Response from Ketul P on 29 Apr 2024
Dear John,I apologize that your recent stay at our hotel did not meet your expectations. We take all guest feedback seriously, and I want to assure you that our team is already working to address the issues you experienced. At our hotel, our top priorities are providing exceptional hospitality and ensuring that our guests feel comfortable and cared for.We are sorry for any inconvenience and frustration you may have encountered during your stay, and we are committed to making things suitable for you. We hope that you will consider staying with us again in the future so that we can provide you with the exceptional experience that you deserve.Thank you for taking the time to share your feedback with us. If there is anything else we can do to make your future stay more enjoyable, please do not hesitate to let us know. We value your feedback and appreciate your business.Sincerely,Ketul P.General Manager

10/10 Excellent

rosa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What can I say, this property is a great place and just off the highway, but the best is their honesty! We stopped here overnight while we were driving down to Myrtle beach, I left my phone in the room in the room. I only realized it 2 hours after we left. I contacted them with my friends phone and they found and put it away until the following Friday. ( when we were coming back home) the staff were amazing very honest! I would recommend this place.
Stayed 1 night in Mar 2024
Response from Ketul P on 22 Apr 2024
Dear Rosa,Thank you so much for the kind words! We truly appreciate your business and we're happy to have helped! We look forward to have you back as our guest in the future!Sincerely,Ketul PGM

4/10 Poor

Pattie

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ketul P on 20 Apr 2024
Dear Pattie, I am sorry you experienced issues during your stay with us. Thank you for bringing this to our attention, and please know that we take your feedback seriously. Our team is working diligently to ensure that we learn from our mistakes and improve our services in the future.We are committed to providing our guests with a comfortable and memorable experience, and we hope you will give us another opportunity to show you what we can do. Your satisfaction is our top priority, and we appreciate your understanding and patience.Thank you for choosing to stay with us, and we look forward to the chance to make things right.Sincerely,Ketul P.General Manager

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying there always a good experience
Stayed 1 night in Apr 2024
Response from Ketul P on 18 Apr 2024
Dear Brent,Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.Sincerely, Ketul P. General Manager

6/10 Okay

Lyndsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Front desk staff excellent. Breakfast basic. Great location off highway. Someone either hit or tried to steal my bikes on Vehicle. very disappointing to find that mess when trying to leave and get on highway for 10 hr drive.
Stayed 1 night in Apr 2024
Response from Ketul P on 15 Apr 2024
Dear Lyndsay,Thank you for taking the time to share your feedback with us. I apologize for any inconvenience you may have experienced during your recent stay at our hotel. I will watch the cameras and see if I can see anything to help you get the problem resolved. Your satisfaction is our top priority, and we take all feedback seriously. Your constructive comments are greatly appreciated as they will help us to identify areas where we can improve the guest experience. Rest assured that we will be using your feedback to make the necessary improvements to ensure that we offer an exceptional experience for our guests in the future. We value your business and hope to have the opportunity to welcome you back to our hotel soon. Sincerely, Ketul P. General Manage

8/10 Good

Joseph

Liked: Cleanliness, staff & service
Proximity to hwy. Clean, pet friendly. Quiet.
Stayed 1 night in Apr 2024
Response from Ketul P on 18 Apr 2024
Dear Joseph,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

Anthony, Wauseon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A step above the most basic stays in Summerville. worth the extra $20!0
Stayed 1 night in Apr 2024
Response from Ketul P on 8 Apr 2024
Dear Anthony,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

Ron

Stayed 1 night in Apr 2024
Response from Ketul P on 29 Apr 2024
Dear Ron,Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.Sincerely, Ketul P. General Manager

10/10 Excellent

Siong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just like it so much nice and clean
Stayed 1 night in Apr 2024
Response from Ketul P on 2 Apr 2024
Dear Siong,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Mar 2024
Response from Ketul P on 2 Apr 2024
Dear Carlos,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

8/10 Good

Don, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like big dogs running around room over top of me
Stayed 1 night in Mar 2024
Response from Ketul P on 1 Apr 2024
Dear Don,Thank you for your review of SureStay by Best Western Summersville! This is a pet friendly hotel, but I do apologize for the noise. We appreciate your business and look forward to having you back as our guest in the future.Sincerely,Ketul PGM

10/10 Excellent

Eric

Stayed 1 night in Mar 2024
Response from Ketul P on 20 Apr 2024
Dear Eric,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

deborah, Goose Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Fast and friendly check in.
Stayed 1 night in Mar 2024
Response from Ketul P on 1 Apr 2024
Dear Deborah,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

10/10 Excellent

Victor Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we like everything
Stayed 1 night in Mar 2024
Response from Ketul P on 21 Mar 2024
Dear Victor,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Mar 2024
Response from Ketul P on 18 Mar 2024
Dear Marlene,Thank you for staying at SureStay by Best Western Summersville and sharing your feedback. We are delighted to hear that you had a pleasant stay, and we sincerely hope to have the opportunity to welcome you back in the future. Please let us know if there is anything we can do to make your next stay even more enjoyable. Sincerely, Ketul P. General Manager

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, amenities
Older property but decent. Quiet.
Stayed 1 night in Mar 2024
Response from Ketul P on 8 Mar 2024
Dear John,Thank you for your review of SureStay by Best Western Summersville! We're glad you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

gary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ketul P on 4 Mar 2024
Dear Gary,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Ted

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Impressively refurbished hotel. Clean, comfortable room. Attractive room rate. Friendly, helpful front desk check-in staff (lady).
Stayed 1 night in Feb 2024
Response from Ketul P on 22 Feb 2024
Dear Ted,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

8/10 Good

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean,well located and very quiet. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Ketul P on 22 Feb 2024
Dear Hugh,Thank you for taking the time to share your excellent review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

Chris

Liked: Cleanliness, property conditions & facilities
Great people, clean, friendly
Stayed 1 night in Feb 2024
Response from Ketul P on 7 Feb 2024
Dear Chris,Thank you for your great review of SureStay by Best Western Summersville! We appreciate the kind words and are glad to hear how much you enjoyed your stay. We look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ketul P on 22 Jan 2024
Dear James,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ketul P on 4 Jan 2024
Dear Charles,Thank you for your great review of SureStay by Best Western Summersville! We're glad you enjoyed your stay with us and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Danie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in. The Receptionist was extremely friendly and explained everything in detail. We will be back.
Stayed 1 night in Dec 2023
Response from Ketul P on 21 Dec 2023
Dear Danie,Thank you so much for your great review of SureStay by Best Western Summersville! I appreciate your business and look forward to your return stay with us!Sincerely,Ketul PGM

6/10 Okay

Barry

Stayed 1 night in Dec 2023
Response from Ketul P on 19 Dec 2023
Dear Barry,Thank you for your review of SureStay by Best Western Summersville. I would like to apologize for failing to exceed your expectations. We hope you give us another chance to provide you with the exceptional customer service that I know we here at SureStay are capable of.Sincerely,Ketul PGM

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ketul P on 7 Dec 2023
Dear Lynda,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, clean big spacious room, and easy check out. Exactly what we needed
Stayed 1 night in Nov 2023
Response from Ketul P on 30 Nov 2023
Dear Shawn,Thank you so much for your great review of SureStay by Best Western Summersville! We're so happy to hear how much you enjoyed your stay and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 1 night in Nov 2023
Response from Ketul P on 30 Nov 2023
Dear Brent,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Terry, Ligonier

Travelled with pets
Liked: Amenities
Busy motel, but my room was really clean and check in was friendly and a breeze. Well worth the money.
Stayed 1 night in Nov 2023
Response from Ketul P on 24 Nov 2023
Dear Terry,Thank you for your review of SureStay by Best Western Summersville! I'm so glad to hear you enjoyed your stay with us! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Scott

Stayed 1 night in Nov 2023
Response from Ketul P on 20 Nov 2023
Dear Scott,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

John Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to highway which is excellent, however some might find it noisy.
Stayed 1 night in Nov 2023
Response from Ketul P on 14 Nov 2023
Dear John,Thank you for taking the time to share your experience with us. We are thrilled you had a pleasant stay at SureStay by Best Western Summersville and that our accommodations and service met your expectations. We look forward to the opportunity to welcome you back shortly and provide you with another enjoyable stay.Sincerely, Ketul P. General Manager

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Parking lot needs repaving
Stayed 1 night in Nov 2023
Response from Ketul P on 6 Nov 2023
Dear Robert,Thank you for your review of SureStay by Best Western Summersville. We have recently redone our parking lot. I would like to apologize for failing to exceed your expectations. We appreciate your business and look forward to having you back in the future.Sincerely,Ketul PGM

10/10 Excellent

Jenny

Stayed 1 night in Nov 2023
Response from Ketul P on 6 Nov 2023
Dear Jenny,Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Paul

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
Rooms were maybe a bit dated but clean and staff was excellent!
Stayed 1 night in Oct 2023
Response from Ketul P on 26 Oct 2023
Dear Paul,Thank you for taking the time to share your review of SureStay by Best Western Summersville! We are delighted you enjoyed your stay with us and appreciate your business. We hope to have the pleasure of hosting you again in the future. Sincerely, Ketul P. General Manager

10/10 Excellent

David A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our route. Clean room
Stayed 1 night in Oct 2023
Response from Ketul P on 23 Oct 2023
Dear David,We're glad to hear you enjoyed your stay with us! We appreciate your business and hope to have you back as our guest in the future!Sincerely,Ketul PGM

2/10 Terrible

Kimberly

Stayed 2 nights in Oct 2023
Response from Ketul P on 14 Nov 2023
Dear Kimberly,I apologize that your recent stay at our hotel did not meet your expectations. We take all guest feedback seriously, and I want to assure you that our team is already working to address the issues you experienced. At our hotel, our top priorities are providing exceptional hospitality and ensuring that our guests feel comfortable and cared for.We are sorry for any inconvenience and frustration you may have encountered during your stay, and we are committed to making things suitable for you. We hope that you will consider staying with us again in the future so that we can provide you with the exceptional experience that you deserve.Thank you for taking the time to share your feedback with us. If there is anything else we can do to make your future stay more enjoyable, please do not hesitate to let us know. We value your feedback and appreciate your business.Sincerely,Ketul P.General Manager

10/10 Excellent

Venugopal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ketul P on 23 Oct 2023
Thank you for your excellent review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Location was great for our needs of stay. Staff was great. Beds were a little uncomfortable, but they work.
Stayed 2 nights in Oct 2023
Response from Ketul P on 18 Oct 2023
Thank you for your review of SureStay by Best Western Summersville! Glad to hear you enjoyed your stay! Will relay the team compliment! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ketul P on 18 Oct 2023
Dear Catherine,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

Edgar

Stayed 1 night in Oct 2023
Response from Ketul P on 13 Oct 2023
Dear Edgar,Thank you for your review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Faith

Travelled with partner
Housekeeping was not the best. Requested linen service did not get the service. Had to retrieve our own towels. We were told by the desk clerk “oh that happens”. Not a place we will revisit.
Stayed 2 nights in Oct 2023
Response from Ketul on 9 Oct 2023
Dear Faith,I would like to apologize for failing to exceed your expectations. We appreciate your business and hope you change your mind and give us another chance to provide you with the exceptional customer service I know we here at SureStay by Best Western are capable of.Sincerely,Ketul PGM

6/10 Okay

David

Liked: Staff & service
Not so great
Stayed here on a Friday and Saturday night. Friday was fine, Saturday night was loud people and music. This hotel offers weekly and monthly rates so they attract a certain crowd. The room was mostly clean, the carpet was very dirty. The staff was friendly and helpful. Convenient to stores and restaurants.
Stayed 2 nights in Sep 2023
Response from Ketul on 9 Oct 2023
Dear David,I would like to apologize for failing to exceed your expectations. We appreciate your business and hope you will give us another chance to provide you with the exceptional service I know we here at SureStay by Best Western are capable of. Sincerely,Ketul PGM

10/10 Excellent

Gilbert

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Ketul P on 4 Oct 2023
Dear Gilbert,Thank you for your excellent review of SureStay by Best Western Summersville! It was a pleasure having you as our guest and we hope to have you back in the future!Sincerely,Ketul PGM

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from Ketul on 3 Oct 2023
Dear David,Thank you for your great review of SureStay by Best Western Summersville! We appreciate your business and look forward to having you back as our guest in the future!Sincerely,Ketul PGM

8/10 Good

john

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Ketul P on 2 Oct 2023
Dear John,Thank you for taking the time to leave us a review. We appreciate your business and look forward to having you back as our guest in the future.Sincerely,Ketul PGM

8/10 Good

Jackie

Stayed 1 night in Sep 2023
Response from Ketul P on 19 Oct 2023
Dear Jackie,Thank you for your review of SureStay by Best Western Summersville! We value your feedback and appreciate your business. We hope to see you back as our guest in the future!Sincerely,Ketul PGM

6/10 Okay

Rich

Travelled with family
Liked: Cleanliness
An adequate hotel.
No secure WIFI, and very weak cell signal, equals no internet....
Stayed 1 night in Sep 2023
Response from KP on 2 Oct 2023
Dear Rich,Thank you for your review of SureStay by Best Western Summersville. We appreciate your business and look forward to having you back as our guest in the future.Sincerely,Ketul PGM

10/10 Excellent

Jane E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can hear people in other rooms. Poor sound proofing.
Stayed 1 night in Sep 2023
Response from Ketul P on 14 Sept 2023
Dear Jane,Thank you for taking the time to leave us a review. I would like to apologize for the noise. This is an older building and I do understand your frustration. We appreciate your business and hope to have you back as our guest in the future. Sincerely,Ketul PGM