Room, 2 Double Beds, Non Smoking | Iron/ironing board, free WiFi, bed sheets, alarm clocks
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Reviews of Americas Best Value Inn Sullivan

2 out of 5
Americas Best Value Inn Sullivan
307 North Service Road, Sullivan, MO

Reviews

7.2

Good

Rating 10 - Excellent. 80 out of 301 reviews" "
Rating 8 - Good. 106 out of 301 reviews" "
Rating 6 - Okay. 58 out of 301 reviews" "
Rating 4 - Poor. 25 out of 301 reviews" "
Rating 2 - Terrible. 32 out of 301 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Amelia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are COCKROACHES!!!!!! We got there was given a room, went inside there was cockroach on bathroom floor. We killed it brought it to front desk guy took it not surprised at all. Said I’ll give you new room so sorry. We went into new room cockroaches on the bed, decided we are out. Went back to front desk a lady came out this time we told her she said I’ll refund you. Then said on you booked through third party (Expedia). I would have to call and cancel. I tried to do that got rude representative he said it would cost me $89 to cancel I said that is more then the room and he said go stay at the hotel and hung up. The sight says they don’t charge to cancel lies. So I went back to front desk hoping they would make it right, she got mad at us asked us to look at another room. We looked and it had cockroaches too. Said sorry but no thank you. She was angry said have Expedia call them but we didn’t get answer said to leave message. Told the lady she said she couldn’t do anything. It was horrible experience and I’m pretty sure I paid for this room and can’t stay there and still got charged. So disappointing in both the place and Expedia. I read the review on Expedia they all said clean place. Not true. Overall just upsetting.
Stayed 1 night in Apr 2024
Response from RP on 18 Apr 2024
We apologize so it is upsetting to hear about your experience. and thank you so much for your feedback.

8/10 Good

Xi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s convenient and the room has everything we needed. The room was very clean.
Stayed 1 night in Apr 2024
Response from rp on 13 Apr 2024
Thanks You So Much

4/10 Poor

Dawn

Travelled with family
Disliked: Amenities
Stale smoke odor
Stayed 1 night in Apr 2024
Response from to on 9 Apr 2024
Thank you so much for feedback and we apologize

10/10 Excellent

Ashley Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Last minute booking was available for the Eclipse and it came in clutch. Very great location and price.
Stayed 1 night in Apr 2024
Response from rp on 9 Apr 2024
Thank you so much for your feedback

10/10 Excellent

Monte

Travelled with partner
Liked: Staff & service, property conditions & facilities
Needs more pillows in room but is a good hotel
Stayed 1 night in Mar 2024
Response from RP on 24 Mar 2024
Thank you so much for your feedback

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was available and close to where I had business
Stayed 1 night in Mar 2024
Response from RP on 24 Mar 2024
Thank you so much for your feedback

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from RP on 27 Jan 2024
Thank you so much for your feedback.

8/10 Good

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely get what you pay for!!!
Rooms do not match the pictures shown.
Stayed 1 night in Jan 2024
Response from RP on 27 Jan 2024
Thank you so much for your feedback

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, room comfort
Easy overnight stay
Easy check in. Clean room with everything we needed.
Stayed 1 night in Jan 2024
Response from RP on 27 Jan 2024
Thank you so much for your feedback

10/10 Excellent

James

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from RP on 6 Jan 2024
Thank you so much for your feedback

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rp on 20 Dec 2023
Thank you so much for your feedback

10/10 Excellent

Rhonda

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from rp on 20 Dec 2023
Thank you so much for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from rp on 20 Dec 2023
Thank you so much your feedback

4/10 Poor

Ralph

Travelled with family
Disliked: Amenities, property conditions & facilities
We could not get into the first room with the key provided. We were given a different room, but the toilet clogged, and the owner/manager didn't work hard enough to unclog it. A weekly renter was finally able to get it unclogged, but not before debris got stuck all over the toilet bowl.
Stayed 1 night in Nov 2023
Response from rp on 14 Nov 2023
Apologise and Thank you so much for your Feedback

2/10 Terrible

Nicholas

Stayed 1 night in Nov 2023
Response from rp on 20 Dec 2023
Thank you so much for your feedback

6/10 Okay

Glenda

Travelled with group
Disliked: Cleanliness
Rooms need deep cleaning
First room is 157 which is supposed to be non smoking but reeked of cig smoke as soon as I opened the door. Manager switched my room to 153 which smelled better but I bathroom and sink area can use a good, deep cleaning. Bed was comfy and location is convenient. It is close to town and state parks/rivers.
Stayed 1 night in Oct 2023
Response from RP on 14 Nov 2023
Thank you so much for Feedback

2/10 Terrible

Rys

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from RP on 14 Nov 2023
We Apologise for your resent stay

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was good
was good
Stayed 1 night in Oct 2023
Response from rp on 14 Nov 2023
Thank you so much for your Feedback

10/10 Excellent

James

Very clean and nice beds were comfortable had a problem with the door key and was taken care of right away
Stayed 1 night in Oct 2023
Response from Rp on 14 Nov 2023
Thank you so much for your Feedback

6/10 Okay

Loyd

Travelled with group
HeTer only blew cold air
Stayed 1 night in Oct 2023
Response from RP on 16 Oct 2023
Thank you so much for your feedback.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from RP on 5 Sept 2023
Thank you so much for your feedback.

10/10 Excellent

Robin, Mesa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a difference a day makes! While last night’s accommodations were sub par, this motor inn is outstanding! Super fresh from the lobby to our room. Loved it, great value and I will continue to use Expedia for the rest of our trip! This property was a delight.
Stayed 1 night in Sep 2023
Response from RP on 5 Sept 2023
Thank you so much for your feedback.

6/10 Okay

Lionel

Liked: Staff & service
It was OKAY
It is a budget option and you get what you pay for. It wasn't awful or anything, but it wasn't amazing either.
Stayed 1 night in Aug 2023
Response from RP on 24 Aug 2023
Thank you so much for your feedback.

6/10 Okay

Michelle, New Ulm

Stayed 1 night in Aug 2023
Response from RP on 6 Oct 2023
Thank you so much for your feedback.

10/10 Excellent

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Not much selection for breakfast.
Stayed 1 night in Aug 2023
Response from RP on 20 Aug 2023
Thank you so much for your feedback.

2/10 Terrible

Melissa

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Mattress was like sleepy on concrete floor.
Stayed 1 night in Aug 2023
Response from rp on 10 Aug 2023
Thank you so much for your feedback

8/10 Good

Vance

Liked: Cleanliness, staff & service
It was inexpensive but we were there just for the night.
Stayed 1 night in Aug 2023
Response from to on 10 Aug 2023
Thank you so much for your feedback

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room, friendly staff
Stayed 1 night in Jul 2023
Response from rp on 18 Jul 2023
Thank you so much for your feedback

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place to stay, good value for the money. Easy off and on from the freeway. Breakfast was fine. Bonus close to a gass station
Stayed 1 night in Jul 2023
Response from rp on 17 Jul 2023
Thank you so much for your feedback

2/10 Terrible

charlene

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
I walked around without my shoes and my socks were black. The floors gave not been cleaned in some time, not just a buildup of a few days. I wore my flup flops before getting on the shower and out, felt like i was at a public shower. Also there was hair in the sink.
Stayed 1 night in Jun 2023
Response from RP on 22 Jun 2023
thank you so much for your feedback

10/10 Excellent

beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from RP on 23 Jun 2023
Thank you so much for your feedback

8/10 Good

MICHAEL, COLUMBIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice breakfast options. Towels were thin.
Response from rp on 19 Jun 2023
thank you so much for your feedback

6/10 Okay

Danielle

Travelled with group
Liked: Room comfort
Get what you pay for, okay for last minute
The price was very reasonable for a last minute stay. The room was clean enough, but had a musty odor. The surroundings weren’t that great, there were people in the parking lot playing loud music. They did have a decent breakfast, cereal, yogurt, waffles, juice. There was no one at the desk when we tried to check out, even after ringing the bell twice, no one ever came up.
Stayed 1 night in Jun 2023
Response from to on 19 Jun 2023
Thank you so much for your feedback.

10/10 Excellent

Jenefer A

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was the cheapest hotel i could find. It was nice when got here at a good time too.
Stayed 1 night in Jun 2023
Response from RP on 12 Jun 2023
Thank you for the wonderful review and for taking the time to share your feedback.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from RP on 30 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

6/10 Okay

Wes

Disliked: Staff & service
Older property. Clean but dated. Noisy from highway despite double-pane windows. Desk clerk not especially helpful; spoke poor English.
Stayed 1 night in Apr 2023
Response from RP on 13 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived late because I was trying to drive as far as possible. The front desk staff member was professional and friendly. The room was very clean and the bed was comfortable. I couldn't ask for anything more.
Stayed 1 night in Apr 2023
Response from RP on 5 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

10/10 Excellent

Alinda

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for the price. Clean rooms, quick check-in. Lots of road noise but by the second night I was used to it.
Stayed 2 nights in Apr 2023
Response from RP on 2 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean good mattress front desk employee hard to understand but friendly breaskfastenoughtoholdyoutill next meal
Stayed 1 night in Apr 2023
Response from RP on 2 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

10/10 Excellent

Jana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I were traveling Route 66 and this was the perfect stop for our on stay. Clean, comfortable room, nice staff, good breakfast.
Stayed 1 night in Jun 2022
Response from ABVI on 2 Jul 2022
Thank you for taking the time to give your feedback. We really appreciate it.

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 2 nights in Jun 2022
Response from ABVI on 2 Jul 2022
Thank you for taking the time to give your feedback. We really appreciate it.

8/10 Good

Sarah, New Braunfels

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Not a bad place to crash for a night.
Stayed 1 night in May 2022
Response from ABVI on 2 Jul 2022
Thank you for taking the time to give your feedback. We really appreciate it.

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 1 night in May 2022
Response from ABVI on 2 Jul 2022
Thank you for taking the time to give your feedback. We really appreciate it.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected emergency stop.
Needed a room early before check in and they granted it. Very helpful and friendly.
Stayed 1 night in May 2022
Response from ABVI on 2 Jul 2022
Thank you for taking the time to give your feedback. We really appreciate it.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from RP on 13 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

10/10 Excellent

Ross

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice.
I was impressed with the cleanliness and neatness of the room. It was very nice and everything was in good condition. It’s also very handily located close to restaurants and the Interstate.
Stayed 1 night in Apr 2022
Response from RP on 13 May 2023
Thank you for the wonderful review and for taking the time to share your feedback.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

4/10 Poor

Angela

Travelled with partner
Disliked: Amenities, property conditions & facilities
Did not receive the room I reserved. They did not try to fux it and the heat did not work well and the room was cold all night.
Stayed 1 night in Feb 2022
Response from Guest Relations on 23 Mar 2022
Dear Angela, Your voice is important to us, and we appreciate you making it heard. Please know that when booking through a third-party site, room requests are not guaranteed but are subject to availability upon arrival. That being said, we will use your feedback to reinforce the importance of keeping the needs of our guests first. We are very sorry for our shortfalls during your visit, and we ask that you allow us to make this up to you in the future.

2/10 Terrible

Steven

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Super filthy rooms, we had to move rooms from the first one because the bed was made over filthy sheets, even the bed cover was dirty. .A sign in the Lobby reads no refunds after 15 minutes. I can only assume this motel is used by the hour and not for overnight stays for the most part.. I'm not sure how they have a 3.9 Rating of 5. Pillows are Flat, the Noise from the freeway was insane and just overall a horrible experience. What sleep we did get was in our clothes and we used our own blankets to cover and coats for Pillows.
Stayed 1 night in Jan 2022
Response from General Manager on 25 Jan 2022
Dear Steven, Thank you for taking the time to review your stay. Guest feedback is essential to our ongoing reviewal of guest satisfaction, so your comments will help us identify areas for improvement. That said, please accept our apologies for the cleanliness concerns you had with your first room and the freeway noise you experienced. While we do our best to accommodate and address these issues while you're still with us, it appears we missed the mark here. We can only hope you'll allow us another chance down the line to change your perceptions. All the best.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2021