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Reviews of Strathcarron Hotel

2 out of 5
Strathcarron Hotel
STRATHCARRON, Strathcarron, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 75 out of 179 reviews" "
Rating 8 - Good. 56 out of 179 reviews" "
Rating 6 - Okay. 29 out of 179 reviews" "
Rating 4 - Poor. 13 out of 179 reviews" "
Rating 2 - Terrible. 6 out of 179 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Yazmin Brenes

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The price for the night is too elevated for what you receive. For almost €170 the amenities, bathroom, bed, etc should be better. No wifi. Few Spaces for parking.
Stayed 1 night in May 2024
Response from Richard on 7 May 2024
Not exactly sure what you expect to pay but we are definitely amongst the cheapest hotels in the area and there’s no Aston Martin parked in my garage…. Maybe go to Benidorm instead? There’s cheaper rooms there…

10/10 Excellent

Gerald

Travelled with partner
Liked: Staff & service, amenities
Very friendly and helpful
Stayed 1 night in Oct 2023

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strathcarron Hotel 16/18 Sept Booked for location Breakfast unnecessary. Very disappointed with Room 3. Poor lighting in room and bathroom. Tiny bathroom suitable for one person at a time and unheated. Both blinds were stained. Room decoration very tired. On arrival there were 3 teabags in our room. On second night I went to the bar and asked for more teabags and milk. I was met with “Oh did you use them all last night?” “We don’t do housekeeping”. He would arrange for some to be brought to room 3. I said “oh, ok, thank you”and as I walked away he called out to my back “You’re welcome” . As the 2 men at the bar immediately laughed I assumed he made some gesture. We were given 12 teabags, milk, and two biscuits. Can only assume room stock was not checked prior to our arrival at the property. In reality it was a very high price for what a basic tired room only venue. A fee of £80 per night would be more appropriate and inline with Room 3. We had to ask for heating to be turned on as it was cold in our room. Second night, heating was already turned on. Wi-Fi in room 3 did not exist, thank goodness it was “free”. Website clearly states twice that they provide Daily Housekeeping but in actuality, they don’t as we found on returning to our room after our day out. Our bed was unmade and teabags and milk were not replenished. Whatever we asked for was provided. A socket was standing away from the wall. Refund required for miss selling. Awful room.
Response from Richard on 27 Sept 2023
This review is just lies. They were awful customers. Please read all our other reviews and decide if you’d like to stay here. We don’t want customers like this so if you are going to be them then please don’t book. Ive asked for this review to be removed because it is incorrect, but Expedia won’t remove it.

10/10 Excellent

KEITH

Stayed 2 nights in Sep 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, room comfort
excellent welcome and stay
Excellent hosts and food. They are awaiting repairs to flood damage which they can't do anything more than they have. Will stay there again.
Stayed 1 night in Sep 2023

2/10 Terrible

Jeffrey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Strathcarron Hotel 16/18 Sept Booked for location Breakfast unnecessary. Very disappointed with Room 3. Poor lighting in room and bathroom. Tiny bathroom suitable for one person at a time and unheated. Both blinds were stained. Room decoration very tired. On arrival there were 3 teabags in our room. On second night I went to the bar and asked for more teabags and milk. I was met with “Oh did you use them all last night?” “We don’t do housekeeping”. He would arrange for some to be brought to room 3. I said “oh, ok, thank you”and as I walked away he called out to my back “You’re welcome” . As the 2 men at the bar immediately laughed I assumed he made some gesture. We were given 12 teabags, milk, and two biscuits. Can only assume room stock was not checked prior to our arrival at the property. In reality it was a very high price for what a basic tired room only venue. A fee of £80 per night would be more appropriate and inline with Room 3. We had to ask for heating to be turned on as it was cold in our room. Second night, heating was already turned on. Wi-Fi in room 3 did not exist, thank goodness it was “free”. Website clearly states twice that they provide Daily Housekeeping but in actuality, they don’t as we found on returning to our room after our day out. Our bed was unmade and teabags and milk were not replenished. Whatever we asked for was provided. A socket was standing away from the wall. Refund required for miss selling. Awful room.
Response from Richard on 22 Sept 2023
Been waiting for your review… we all had a good laugh at you in the pub. Rude and condescending was the view of us all. I knew when you checked in you’d be a one star. Should’ve sent you away lol. When was the last time you had nice time and smiled? Probably a long time ago…. Don’t come back. Please!! Go and grumble at someone else

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Becca and Richard are the greatest of hosts. Warm, inviting, I truly felt like I was home as did my daughter. Becca has a sophisticated and quick wit and Richard gave us a beautiful big room with the most stunning view. Dinners were excellent as was the conversation. This sounds unreal but I assure you it was and Becca and Richard are authentic and lovely. We left a heart made of rocks on their wall.
Stayed 2 nights in Sep 2023

4/10 Poor

Phil

Disliked: Cleanliness, property conditions & facilities
Was very dated. 70s
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Stayed 5 nights in Aug 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Staff were first rate. Food was superb. Recommend Cullen skink.
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a lovely stay! We had misunderstood the restaurant times, and were delighted when Becca and Richard said they would keep the kitchen open until we arrived - even more delighted with the absolutely wonderful cooking! The hotel is old-fashioned but clean and the beds were extremely comfortable, so just what we wanted. Breakfast was just perfect. There are one or two places that we will always book if they are available, and the Strathcarron has now been added to that very select list! Looking forward to next time!
Stayed 1 night in Aug 2023

10/10 Excellent

Fionnuala

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The only negative with the Strathcarron is that it's an older building that hasn't been remodeled. This is the case with most of the buildings in the highlands. Our room was still clean with a functioning 3/4 bath. On the plus side, It's privately owned and operated by the owner and his assistant. The owner stayed up till 10 for our late check in and even offered us drinks. We accepted and ended up chatting for about an hour. He also took breakfast orders to be prepared for the following morning. I appreciated the value that was placed on the customer and would recommend staying here.
Stayed 1 night in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is run by a friendly husband and wife team. I was met by a welcoming receptionist who explained my dining options. I had alternative evening dinner plans but opted for the cooked breakfast. Excellent service served by Becca who delivered a hot breakfast with all the trimings. The food, service and accomodation here would make this hotel my 1st option when I return to Loch Carron.
Stayed 1 night in Aug 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our hosts Becca and Richard were just the best! Wish we could have stayed with them longer! They were both so warm and friendly and provided great service. They also own the pub next door- very warm and welcoming!
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant
Stayed 1 night in Jul 2023

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, central rural location for reasonable drives to any destination in the highland region. Love the environment and Book of Kells artworks. The proprietors are probably the nicest hotel owners I ever met.
Stayed 3 nights in Jul 2023

10/10 Excellent

Margie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very personable hostess!
Stayed 1 night in Jul 2023

10/10 Excellent

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

katarina

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
friendly great staff .would love to come back
Stayed 2 nights in Jul 2023

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Highland Hospitality
Hotel is in need of updating however the couple who own it Rebecca and Richard are working on this. However although tired it was dpotlessly clean, the food was lovely and hospitality of the couple was 2nd to none, have stayed in many 5* and never been shown this level of friendliness by staff nothing was a bother for them. We booked because it was the only availability in the area but i would never normally go to 2/3* accomodation as i like my comforts and am very fussy however if i am in the area again i wouldnt hesitate and would recommend, true Highland Hospitality at its best.
Stayed 1 night in Jul 2023

8/10 Good

Matthew

Stayed 1 night in Jul 2023

4/10 Poor

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
way over priced for what you get property needs a major overhaul tho staff was very friendly
Stayed 1 night in Jul 2023
Response from Richard on 7 Jul 2023
Hi Dennis, thanks for your feedback. We are the cheapest hotel in the area, which is probably why you booked it. Not quite sure why you think it’s overpriced, would be nice to know what was missing from your stay. I’m guessing just another salty Expedia Booker who expected breakfast to be included in their room only booking.

6/10 Okay

Pam

Liked: Staff & service
Disliked: Property conditions & facilities
This was the only hotel I could find in the area on the night I needed, it was very overpriced but nontheless I booked it due to limited alternative. The room standard is very poor, it's clean enough but really dated, the layout is poor, the standard of the fittings is very dated. There is a small bar and fortunately a good group of people also staying there made it a fun evening but otherwise it would not have been great.
Stayed 1 night in Jul 2023
Response from Richard on 4 Jul 2023
This is a fair review and I think you summed it up well. The room is priced the cheapest in the area (albeit expensive) and you say yourself it was the only choice you had. Thank you for noting the cleanliness of the rooms, we pride ourselves on that. Yes the fittings are dated, but functional and clean. The hotel is 153 years old, so sorry for you that the layout doesn’t correspond to your 21st century expectations. If you’re planning on enjoying a holiday in the highlands then perhaps plan a little in advance and set your expectations accordingly?

2/10 Terrible

DAVID

Travelled with partner
Disliked: Staff & service, property conditions & facilities
This hotel is undergoing construction. Despite the efforts of the staff, it should not really be open. A very disappointing experience .
Stayed 1 night in Jul 2023
Response from Richard on 4 Jul 2023
Interesting that our main bar has been under refurbishment since November last year and you’re the first reviewer to mention it being an issue. It’s more likely that you were just upset that your booking was room only and you had to pay for breakfast. Maybe read the terms of your reservations when you make them? Looking at the cctv it seems you had a great time in the evening and thoroughly enjoyed yourself. Certainly didn’t look like you were having a 1 star time!!! Please don’t come back.

8/10 Good

Walter

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
we liked the owner, ho was very friendly and the food was good, however, the hotel was oldfashion and very expensive
Stayed 1 night in Jun 2023

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome people, lovely hotel :)
Lovely couple, very helpful, arranged for us to have food although the kitchen was closed. We were treated like old friends and made to feel very welcome. We arranged to stay on our way back but unfortunately had to cancel. We will definitely book again when we go back to Skye, soon hopefully. 5 stars were not enough.
Stayed 1 night in Jun 2023

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing service from the host. Thank you so much!
Stayed 1 night in Jun 2023

8/10 Good

Geoff

Stayed 1 night in Jun 2023

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Richard your host is a real gental and does his job by love
Stayed 1 night in Jun 2023

4/10 Poor

Patricia

Stayed 1 night in Jun 2023

10/10 Excellent

Pierre-Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Kevin

Stayed 1 night in May 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

Paul

Business traveller
Liked: Room comfort
Business Trip
Had a two night stay at Strathcarron Hotel recently. Staff very helpful and friendly. Excellent food with daily specials options. Although very busy the service was quick.
Stayed 2 nights in May 2023

8/10 Good

Alexis C

Liked: Staff & service
The owners were wonderful! Very personable and helpful. I didn’t really like how breakfast was done though. You had to book a time slot for the morning the night before and also pre order what you want for breakfast. Didn’t care for that. The hotel is decent, not much in the area.
Stayed 3 nights in May 2023

10/10 Excellent

maria

Stayed 1 night in May 2023

6/10 Okay

Mary Ellen

Liked: Cleanliness, staff & service
Pleasant staff and clean. Small space and not great water pressure in the shower. Overall it was serviceable. Wish they had wifi
Stayed 1 night in May 2023

10/10 Excellent

Peter

Stayed 1 night in Apr 2023

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Becca and Richard were amazing hosts, who went out of their way to make us feel so welcome. Nothing was too much trouble and our meals were delicious and with our breakfasts being cooked to our specific tastes, just perfect!
Stayed 1 night in Apr 2023

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service
The staff were really friendly especially considering the recent flood damage to the property.
Stayed 1 night in Apr 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay on my Cape Wrath trip. Richard and Becca were amazing hosts, definitely recommend
Stayed 1 night in Apr 2023

4/10 Poor

Deborah

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

nora

Disliked: Amenities, property conditions & facilities
totally overpriced
Stayed 1 night in Oct 2022

8/10 Good

Antonios

Stayed 1 night in Aug 2022

10/10 Excellent

Kelley

Stayed 1 night in Sep 2022

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Compared with other NC500 locations this was a bit more expensive, the welcome could have been more friendly but the breakfast and staff were very good
Stayed 1 night in Sep 2022

8/10 Good

duncan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We where travelling with our pet dog. The welcome and friendliness of the owners and the staff you couldn't get better, the food and service excellent. If we are up that way again the strathcarron hotel is where we will stay
Stayed 1 night in Sep 2022