great wedding venue, excellent food.
Posted 24-Jul-2015 on Hotels
We enjoyed a perfect family wedding in the hotel the ceremony, staff, organisation, food, facility was excellent. abut when we got to our room there was a faulty lock on the door. We were locked in and locked out on many occasions, each time we contacted reception staff came to the room and after a wee struggle they had a knack of opening the door sadly myself or my husband struggled with this knack. As the staff were not willing to do any more to help us we just had to take a chance and leave the door propped open.
The staff really made us out to be stupid and never admitted it was actually a faulty lock. To make it worse we had booked for 2 nights and had to struggle with the door for another day.
This was so unfortunate as we had such a wonderful experience otherwise.