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Reviews of Old Town Stay Hotel

2.5 out of 5
Old Town Stay Hotel
26 Österlånggatan, Stockholm, Stockholms län

Reviews

7.0

Good

Rating 10 - Excellent. 38 out of 181 reviews" "
Rating 8 - Good. 60 out of 181 reviews" "
Rating 6 - Okay. 49 out of 181 reviews" "
Rating 4 - Poor. 14 out of 181 reviews" "
Rating 2 - Terrible. 20 out of 181 reviews" "

7.8/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Samir

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Foul Smell, no Elevator, mediocre breakfast, nonfunctional lights and exhaust fan in bathroom, no access for Taxi and no one available at reception for most of the day.
Stayed 4 nights in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Okay hotel for 1-2 nights stay.
Nice small hotel in the center of Old town. Very suitable for 1-2 nights stay, but if you stay longer you will probably experience the rooms being very small. No room for a bigger suitcase. Check in went quickly, though the person who greeted us was not to nice. He sounded a bit irritated and just wanted the check in to go as fast as possible. Breakfast was okay, not the best one but totally eatable.
Stayed 1 night in Aug 2023

10/10 Excellent

Sherilynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This lovely hotel was right in the heart of Old Town - Gamla Stan so convenient to everything. There is no air conditioning so make sure to get a window- which was perfect for cool Stockholm nights. We had a great queen size bed with efficiency kitchen and full bath. Breakfast was included which was terrific! Very charming!!!
Stayed 2 nights in Jun 2023

8/10 Good

Heatherly

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2023

4/10 Poor

Marcia

Stayed 2 nights in Jun 2023

2/10 Terrible

Natalia

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
Horrible service of staff and facilities. Way too small and hot. Our room was not cleaned and they said there was nothing they could do. They gave attitude when we requested clean towels and bed sheets. Would not recommend at all. The service desk is also always closed so unable to get help. Saw a lot of people frustrated over this when we got there. Horrible stay.
Stayed 3 nights in Jun 2023

2/10 Terrible

Beatriz Helena

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude people, terrible small rooms, shower design is so bad that when someone showers, the entire bathroom floor gets wet, so small, can’t open two regular size suitcases unless you put them in top of the bed. Breakfast was good, scrambled eggs were great!
Stayed 1 night in Jun 2023

4/10 Poor

Kenneth

Stayed 2 nights in Dec 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aptment with kitchen - best value in Gamla Stan!
Really great value! We booked an apartment with a private shower and a kitchenette, and enjoyed being able to cook our own meals whenever we were too tired or too cheap to go out to eat. There's a grocery store literally a block away. The room was very clean, the kitchenette had everything we needed and more: a full- sized fridge and freezer, an oven, pots and pans, cups/dishes, cutlery, and an electric kettle. US guests may miss a coffee maker and a microwave, but we found it marvellously comprehensive. There's a good buffet breakfast in the morning, too!
Stayed 1 night in Nov 2022

2/10 Terrible

nicholas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never stayed here, property was not clean. No bathroom in the room, no plugs in the wall to charge phone, i can see the neighbors room from hole in wall. I left after 30 minutes and asked for a refund. Zero.
Stayed 1 night in Sep 2022

2/10 Terrible

Samantha

Stayed 1 night in Aug 2022

10/10 Excellent

Cyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything
Stayed 5 nights in Aug 2022

2/10 Terrible

Ran

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will give this place 1000 negative if I can. It does not have any air circulation in the room so if you get a room without window, good luck, you will feel suffocated. If you do have a window, you still cannot open it because of bugs and the noice from street. The reception only there for few hours, the rest time you need to talk to a Ring camera and they will hang up on you rudely. It gave me covid with just one night stay in there. Thanks very much.
Stayed 1 night in Jul 2022

2/10 Terrible

Nechama

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool ambiance, great location, terrible service
Room was hardly clean when we arrived - dust and dirt on the floor. Wifi was terrible and did not work most of the time. Breakfast was advertised, but there was no breakfast. Lock broke and I was trapped in there for 10 minutes before it unjammed. I tried to call the front desk, but no one answers the phone.
Stayed 1 night in Jun 2022
Response from MG on 30 Jun 2022
Hi Nechama We work extremely hard here to make all customer experiences pleasant and we truly regret that we have not been able to meet your expectations. I will take your feedback to the responsible department. Wish you a nice day. Sincerely, The Reception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was great! The kitchen was really useful! But the lift was broken, so getting bags to the room was challenging. You can't drive to it, so getting there was a little tricky. The desk is only open during check in hours, but even during that time there wasn't always someone there, and they didn't answer the bell (I tried on two occasions waiting for several minutes both times before giving up). The room itself was as described and exactly what we needed.
Stayed 2 nights in Jun 2022
Response from MG on 30 Jun 2022
Tack för fina betyg! Vi ser verkligen fram emot att du återkommer till oss nästa gång ni ska boka en resa. Varmt välkommen åter! Med vänliga hälsningar, Receptionen

8/10 Good

Brandon

Travelled with group
Liked: Cleanliness
Good place in the old city
Had booked a 3 night stay in the low season for me and my friend and got a nice room with street view and as stated check in is at 3 and no earlier lol had to learn the hard way. Beds where comfortable just the duvet cover really shouted 2 star hotel. The lights in the bathroom went out and didn’t work for the rest half of our stay so we had to shower in the dark and the exhaust vent in the bathroom didn’t work at all. Some noise from the remodeling going on and they had the stairs closed off … over all it was very clean and worked for us
Stayed 3 nights in May 2022

8/10 Good

Alfred Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms and bathrooms are clean. The bed is comfortable. The pros are the hotel is in a great central location… the cons are the rooms are very small and some have no windows.
Stayed 2 nights in Apr 2022

6/10 Okay

Marko

Stayed 1 night in Apr 2022

8/10 Good

Björn

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Apr 2022

6/10 Okay

Mathina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jan 2024

8/10 Good

Mats

Stayed 1 night in Jan 2024

10/10 Excellent

Britt-Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jan 2024

8/10 Good

Jari

Travelled with group
Läget var perfekt, frukosten kunde man slippa den var inte bra.
Stayed 1 night in Jan 2024

6/10 Okay

Joakim

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Eva-Lena

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Pär

Stayed 1 night in Dec 2023

6/10 Okay

Karolina

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2023

8/10 Good

Lena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Det var bra, men vi tror att vi fick ett mindre rum än vi beställt, men annars var allt bra! Kanonläge!
Stayed 1 night in Dec 2023

6/10 Okay

Thomas

Stayed 1 night in Dec 2023

6/10 Okay

Lena

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Bo

Travelled with family
Liked: Cleanliness
Restaurangen. Underligt utan fönster.
Stayed 1 night in Nov 2023

4/10 Poor

Susanne

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Kallt och drag på golvet. Kallt och drag vid frukosten. Inget att kara bort vatten efter dusch, fick lägga badlakanet på golvet då man inte blötte ner strumpor efter duschen
Stayed 1 night in Nov 2023

8/10 Good

Lise-Lotte

Stayed 2 nights in Nov 2023

6/10 Okay

Jan-Olof

Business traveller
Litet rum till för hög kostnad...endast en bra säng...ingen stol eller bord...störande ljud tidigt på morgonen någonstans ifrån...trångt men fräscht...
Stayed 1 night in Nov 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra vistelse på hotellet
Ett jätte bra hotell. Rent, fräsch, bra service, nära till allt. Bra frukost.
Stayed 1 night in Nov 2023

6/10 Okay

Sofie

Liked: Cleanliness, staff & service, room comfort
Ligger centralt Helt ok frukost Rent o fräscht
Stayed 1 night in Nov 2023

10/10 Excellent

Flemming

Business traveller
Liked: Cleanliness, staff & service, room comfort
Wil comeback
I was a really good hotel. I ask if i could get early check in and they said no problem, really good service, The rooms are small but all you need, bath, toilet, good bed, big TV all you can ask for. The breakfast was good, so no compains there. Really good price
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Lennart

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Philippus

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Perfect location Very close to Nobel museum and Royal palace Walking distance to metro and town centre Breakfast OK in nextdoor restaurant Good price/quality ratio For dropping off luggage early we were offered to book a room for an additional night due to unavailability of staff during day, not service you’d hope for. Window in roof did not have blinds, ok for November maybe, but for other months not ideal
Stayed 3 nights in Nov 2023

8/10 Good

Pernilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Ulrika

Stayed 1 night in Oct 2023

8/10 Good

Helena

Liked: Cleanliness, staff & service, room comfort
Väldigt prisvärt.
Prisvärt. Fint rum med allt man behöver. Välstädat. Bra frukost med riktigt bra äggröra! Glutenfritt bröd på plats och trevlig personal. Bra läge. Det enda som drar ner betyget en aning är dålig lukt i från källaren som borde åtgärdas . Jag är kanske extra känslig men det drar ner upplevelsen för mig.
Stayed 2 nights in Oct 2023

6/10 Okay

Mats

Stayed 1 night in Oct 2023

8/10 Good

Helene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ann-Christin

Stayed 1 night in Oct 2023

6/10 Okay

Madlen

Stayed 2 nights in Oct 2023