Ratings based on 197 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
95% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller from Scotland

Interesting hotel building

Posted 31-Aug-2015
Pros: Interesting building, externally and internally. Spa facilities quite good.
Cons: Customer service
Location: Close to Stirling Castle and the Old Jail as well as the Shoppimg Centre
Mostly OK but staff kept forgetting to bring things like cutlery, sauces, water etc. Reception staff did not offer maps or any information. The food was good so it was a pity about the minor irritations like forgetting cutlery and condiments etc.
3 out of 5
by A verified traveller from Sydney

Close to the Castle

Posted 21-Jul-2015
Pros: I have difficulty writing any thing positive about my stay at this Hotel. Perhaps its position to the town centre and the Castle.
Cons: The Hotel is dated. The rooms are dull and drab. The corridors are dark. The breakfast was not appetising at all.
Location: Close to town centre, resturants and the Castle
Overall a disappointing stay at this Hotel. It is expensive for the presentation and the room accomadation. It is quite dated and drab. The Hotel needs a complete redo. The room was dark and drab. Breakfast was a buffet that was like cafeteria food.
3 out of 5
Recommended
for Everyone
by A verified traveller

Wonderful location

Posted 06-Jul-2015
Pros: Location
Location: Central and easy walk to castle and town and train station.
Property looking a bit tired. Staff was OK. Breakfast was plentiful and so was parking.
2 out of 5
by A verified traveller from Elgin

Depressing.

Posted 24-Jun-2015
Pros: Historical, and situation in Stirling
Cons: Could do with more interesting Bars and Restaurants. Both were not inviting to customers.
Location: GREAT !!!
Hotel is in need of Interior Design Expertise as the ceilings are so high that it makes the place barren and depressing. Staff did not seem too interested in their customers but Bedroom and En-suite were perfect. Breakfast was far too dear and options were £4.50 on top of the £14.50 price .Carpets in the Hotel were past there sell by date and need modern designs.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Jun-2015
We stayed here for two nights with mixed reviews. The location was great, the room was clean, and the staff was very helpful. Usually we are both pretty easy to please when it comes to sleeping arrangements, however the mattress was so uncomfortable that neither of us slept well either night. Also, no air con meant we either endured a warm stuffy room overnight, or opened the window and put up with the music and noise of nearby establishments. Suggest if you stay here to request a room that faces the courtyard/parking lot. The breakfast was pretty standard. We did enjoy a lovely dinner in the restaurant on both evenings. The food was excellent and the service was quite good as well. Definitely recommend the restaurant for dinner!
3 out of 5
by A verified traveller from Cinci, Oh

One night stay in Stirling

Posted 10-Jun-2015
Our room was a standard double with an additional bunk bed. This would have been great for a family but there were only two of us. The double part of the room was cramped. Desk staff was accommodating and hotel was clean.
5 out of 5
Recommended
for Couples
by LapWing Pollex

This traveller left a rating score only Posted 30-May-2015 on Hotels
2 out of 5
by A verified traveller

ungenügender Umgang mit Reklamationen

Posted 30-May-2015
Pros: zentrale Lage
Cons: Ausstattung der Zimmer in Ordnung halten, Ausstattung der Badezimmer erneuern!!!
Location: Stirling Casle und City
Zimmer grundsätzlich in Ordnung, wenn auch Fenster sehr undicht, Zimmer sehr hellhörig Im Bad hat das warme wasser nicht funktioniert, später gab es dann nur noch heisses Wasser, nach Beschwerde bei der Rezeption gab es nur ein Schulterzucken, keinerlei Entschuldigung oder ähnliches - absolut enttäuschend, wir haben dadurch den EIndruck gewonnen, überhaubt nicht wertgeschätzt zu werden, der Gast ist im Grunde egal
4 out of 5
Recommended
for Couples
by Adrian from Edinburgh

Late Checkout Bonus

Posted 29-May-2015 on Hotels
Very pleasant staff and nice hotel. Late checkout as standard on premium rooms was a real plus point. No problems but the decor is a little tired and could do with a refresh.
4 out of 5
Recommended
for Families
by Henry from Lancaster, Pa. us

Stirling Highlands Hotel

Posted 27-May-2015 on Hotels
Great location near Castle. Great Staff.