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Reviews of Holiday Inn Express Stellarton, an IHG Hotel

2.5 out of 5
Holiday Inn Express Stellarton, an IHG Hotel
86 Lawrence Blvd, Stellarton, NS

Reviews

8.8

Excellent

Rating 10 - Excellent. 432 out of 807 reviews" "
Rating 8 - Good. 262 out of 807 reviews" "
Rating 6 - Okay. 77 out of 807 reviews" "
Rating 4 - Poor. 23 out of 807 reviews" "
Rating 2 - Terrible. 13 out of 807 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

NANCY

Liked: Cleanliness, amenities
Great service and value
Stayed 1 night in Apr 2024
Response from Erika M. GM on 29 Apr 2024
Thank you, Nancy, for leaving feedback about your stay! We hope you will visit us again. Take care

6/10 Okay

Jocelyn

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I found someone else’s half eaten pizza in a pizza box under the bed..
Stayed 1 night in Apr 2024
Response from Haris on 28 Apr 2024
Dear Jocelyn,We do apologize for the inconvenience you experienced during your stay; I will ensure to pass along the feedback to our management team.I hope you will consider this stay as an exception and give us chance again.

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay
Stayed 2 nights in Apr 2024
Response from Erika M. GM on 29 Apr 2024
Aww, thank you, Jenna! We are so glad you loved your stay and we look forward to your next visit with us. Please take care!

8/10 Good

Lindsay

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nothing stands out. The pool was cold, but that was my only complaint.
Stayed 1 night in Apr 2024
Response from Erika M. GM on 23 Apr 2024
Thank you, Lindsay, for your feedback. We hope you will visit us again. Take care.

8/10 Good

Michele

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay.
Stayed 3 nights in Apr 2024
Response from Erika M. GM on 23 Apr 2024
Thank you, Michele, for your feedback. We are glad you always enjoy your stays with us.

8/10 Good

Melinda

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room we were in the highway traffic was pretty loud other than that it was a nice hotel
Stayed 1 night in Apr 2024
Response from Haris on 21 Apr 2024
Good Evening Melinda,We are glad that you enjoyed your stay with us. We will make sure to update a note on your profile that you prefer non highway side for future reference.We look forward to welcoming you back in the future.Thanks,Haris VanzarGuest Services

10/10 Excellent

Stacey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were extremely nice and accommodating!
Stayed 1 night in Apr 2024
Response from Haris on 15 Apr 2024
Dear Stacey,We are glad that you enjoyed your stay with us and we look forward to seeing you again.Thank you,Haris Vanzar

8/10 Good

Samara Shaw

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Erika M. GM on 23 Apr 2024
Thank you for taking the time to review your stay with us. We hope you will stay with us again.

8/10 Good

Mhari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Mackenzie on 16 Apr 2024
Thank you for staying with us!We look forward to seeing you again.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Erika M. GM on 23 Apr 2024
Thank you for your feedback. We are so glad you enjoyed staying with us and we hope you will visit us again!

10/10 Excellent

Tammy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean friendly staff
Stayed 1 night in Apr 2024
Response from Erika M. GM on 23 Apr 2024
Thank you so much for your feedback. We are glad you found the hotel clean and our staff friendly. We hope you will stay with us again when in the area.

10/10 Excellent

Kevin

Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I stay at Holiday Inn I get the same grey service with the best breakfast bar around !
Stayed 1 night in Mar 2024
Response from Mackenzie on 30 Mar 2024
Hi Kevin, thank you for staying with us and I am so glad you enjoyed your stay along with breakfast in the morning!We look forward to seeing you again.

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a hockey tournament this weekend and lots of young people, but not a problem. Staff were very helpful and courteous.
Stayed 2 nights in Mar 2024
Response from Mackenzie on 30 Mar 2024
Thank you for staying with us Tina, we are glad you enjoyed your stay!Take care.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff on site! Very accommodating for a group booking
Stayed 1 night in Mar 2024
Response from Erika M. GM on 25 Mar 2024
Thank you, Nicole, for your review. We are so glad you enjoyed your stay with us and recognized our wonderful team here!! We hope you will be able to visit us again. Take care.

8/10 Good

Thelma

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Erika M. GM on 26 Mar 2024
Thank you for taking the time to rate your stay with us. If there is anything we can do to improve your stay in the future, please let us know.

8/10 Good

Prathaviraj

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from Mackenzie on 23 Mar 2024
Thank you for staying with us, we look forward to seeing you again!

10/10 Excellent

Michele

Stayed 2 nights in Mar 2024
Response from Mackenzie on 12 Apr 2024
Thank you for staying with us, we are so happy you enjoyed your stay!

8/10 Good

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Erika M. GM on 25 Mar 2024
Hi, Eryn. Thank you for taking the time to leave feedback about your stay. We hope you will visit us again. Take care.

10/10 Excellent

Donna

Liked: Property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from Susan on 11 Mar 2024
We're so happy to hear you enjoyed your stay with us. we hope you will visit us again. Take care!

10/10 Excellent

Nick

Stayed 1 night in Mar 2024
Response from Haris on 31 Mar 2024
Dear Nick,We are glad that you enjoyed your stay with us and we look forward to seeing you again.Sincerely,Haris Vanzar

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and quiet rooms.
Stayed 2 nights in Feb 2024
Response from Erika M. GM on 23 Apr 2024
Thank you so much for your feedback! We are so glad you enjoyed your stay with us and we hope to see you again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy beds
Stayed 1 night in Feb 2024
Response from Erika M. GM on 21 Feb 2024
Thank you so much for taking the time to leave feedback about your stay. We are so glad you enjoyed the beds and your stay and we hope you will visit us again. Take care

6/10 Okay

Tina

Liked: Staff & service
Clean and comfortable rooms. The halls are a bit noisy. Great place for an overnight
Stayed 1 night in Feb 2024
Response from Erika M. GM on 11 Feb 2024
Thank you for your feedback. We hope you will try us again. Take care.

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a major snowstorm , staff were so wonderful. The room was beautiful and the breakfast was delicious. Thank yoi.
Stayed 1 night in Feb 2024
Response from Erika M. GM on 6 Feb 2024
Thank you so much for your kind words. We are so glad you enjoyed your stay with especially under the circumstances. We hope you will be able to visit us again. Take care.

10/10 Excellent

Cherrie May

Stayed 2 nights in Jan 2024
Response from Susan on 30 Jan 2024
Thank you for your review. We're happy you enjoyed your stay with us and hope you will visit us again! Take care!

10/10 Excellent

Stephanie

Stayed 1 night in Jan 2024
Response from Erika on 25 Mar 2024
Thank you, Stephanie, for leaving a rating of your stay. We hope you will visit us again.

8/10 Good

Carl

Stayed 1 night in Jan 2024
Response from Erika M. GM on 25 Mar 2024
Thank you, Carl for leaving a rating for your stay. We look forward to your next visit with us. Take care.

10/10 Excellent

Jingtong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and facility. Great breakfast. Family friendly.
Stayed 2 nights in Dec 2023
Response from Erika M. GM on 26 Jan 2024
Thank you so much for your feedback. We are so glad you enjoyed your stay and found the hotel and room clan and breakfast great! We hope you and your family will be back to visit us again. Take care.

10/10 Excellent

Terrilyn

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hot tub didn’t work right away they needed to fix a breaker but more than willing to help fix the problem. The tub itself wasn’t the cleanest, there was hair left in the tub and something on the wall. Other then that it’s been a great stay so far.
Stayed 1 night in Jan 2024
Response from Erika M. GM on 26 Jan 2024
Hi, Terrilyn. Thank you so much for your feedback. I was speaking with the team and they let me know they spoke to you and are taking care of you. I am so glad this is not putting a damper on your stay and I hope you will visit us again. Take care.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never disappointed!
Fantastic staff! Always so accommodating to hockey teams.
Stayed 2 nights in Jan 2024
Response from Erika M. GM on 17 Jan 2024
Thank you so much for your positive feedback for our team! We are so glad you enjoyed your stay and we look forward to welcoming you again. Take care!

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, even better staff
Got stuck in New Glasgow during a snow storm. Staff was amazing more then welcoming. Easy to stay a second night. Will stay here again. Great place clean and mondern!
Stayed 1 night in Jan 2024
Response from Erika M. GM on 17 Jan 2024
Thank you so much for your kind words for our team! I will be sure to share them. We are so glad you were able to stay safe and warm with us and we look forward to your next visit. Take care.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and prompt with any requests. We stayed during a sports weekend and there was a lot of noise in the halls. Children running and screaming, playing tag etc.
Stayed 2 nights in Jan 2024
Response from Erika M. GM on 17 Jan 2024
We appreciate your feedback. We are sorry you were disturbed by the noise. We hope this will not deter you from visiting us again. Please take care.

10/10 Excellent

Peng

Stayed 1 night in Jan 2024
Response from Erika M GM on 17 Jan 2024
Thank you so much for taking the time to rate your stay with us. We hope you will visit us again. Take care

10/10 Excellent

Avneet

Liked: Cleanliness, staff & service, property conditions & facilities
Best
Stayed 1 night in Dec 2023
Response from Erika M. GM on 17 Jan 2024
thank you so much for taking the time to rate your stay with us. We hope you will visit us again.

4/10 Poor

Cliff

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked online as this property has a pool and hot tub area. However, we arrived to find the front lobby under renovation. The hot tub had a brown ring at the water line and the steps were discolored brown. It looked like they had not cleaned up that was so slippery ( like an algae bloom) when I stayed in October and told front desk then. We mentioned again this visit and they closed it down. King bed was missing fitted sheet and had to be remade.
Stayed 2 nights in Dec 2023
Response from Susan on 8 Dec 2023
Thank you for your feedback and we're very sorry you did not have a great experience at our hotel. We hope you will try us again.

6/10 Okay

Duane

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t realize there was construction going on. Hot tub is closed. Expedia didn’t pass on my reservation. Front desk was great at helping me.
Stayed 1 night in Dec 2023
Response from Susan on 6 Dec 2023
Thank you for your review and we're happy to hear that our staff were great in helping you with your reservation. We hope to see you again. Take care!

10/10 Excellent

Howard

Stayed 1 night in Dec 2023
Response from Erika M. GM on 17 Jan 2024
Thank you for taking the time to offer feedback on your recent stay. We hope you can visit us again. Take care

8/10 Good

Erika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was ok. Construction in the main lobby was not indicated upon booking.
Stayed 2 nights in Dec 2023
Response from Susan on 6 Dec 2023
Thank you for your review and feedback. We hope you will try us again. Take care!

2/10 Terrible

Lyanne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Susan on 6 Dec 2023
Thank you for your review. We hope you will try us again. Take care!

10/10 Excellent

Renee

Stayed 2 nights in Nov 2023
Response from Erika M. GM on 17 Jan 2024
Thank you so much for leaving a rating for your stay. We hope you will visit us again. Take care.

10/10 Excellent

Christian, Cap Pele

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Nov 2023
Response from Erika M. GM on 24 Nov 2023
Thank you so much for your feedback. We are so glad you enjoyed your stay and we hope you can visit us again. Take care!

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Erika M. GM on 16 Nov 2023
Thank you so much for your feedback. We are so glad you enjoyed your stay with us. We hope to see you again. Take care.

10/10 Excellent

Sheri

Stayed 2 nights in Oct 2023
Response from Susan on 20 Nov 2023
Thank you for your review. We hope you will visit us again. Take care!

6/10 Okay

Paul W.

Business traveller
Liked: Staff & service
Disliked: Cleanliness
The bathroom smelled of mold. The price is high for conditions of the hotel. But when you are in a town that only has three main hotels, this is what the owners can get away with.
Stayed 1 night in Oct 2023
Response from Erika M. GM on 26 Oct 2023
Thank you for your feedback. We are sorry for the issues you had with your stay. We will be sure to follow up on this and address the issue. Take care

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean with lots of towels for the swimmers! Pool was amazing for kids and adults. Elevators busy but steadily available. Lots of families but still quiet at night. Front desk staff always pleasant/helpful/available. Only would suggest more comfortable chairs for dining room (food great, staff great to help).
Stayed 3 nights in Oct 2023
Response from Erika M. GM on 26 Oct 2023
Thank you for your feedback. We will be undergoing renovations in our public spaces starting in November so our seating will be updated!! We are very excited about this!! We hope you will be able to visit again. Take care.

6/10 Okay

tracey

Liked: Cleanliness, staff & service
The staff was friendly, and breakfast was good. But the room wasnt thoroughly checked over, & the dining area floors
Stayed 1 night in Oct 2023
Response from Erika M. GM on 26 Oct 2023
Thank you for your feedback. We are glad you found the team to be friendly and breakfast good. We will be sure to follow up and address the other items you mentioned. We hope you will try us again. Take care.

10/10 Excellent

Dawn

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay . Helpful and friendly staff
Response from Erika M. GM on 17 Jan 2024
Thank you so much for your feedback and kind words. We are so glad you enjoyed your stay and we hope you will be back again. Take care.

10/10 Excellent

Antonio

Stayed 1 night in Oct 2023
Response from Susan on 13 Nov 2023
Thank you for your review. We hope to see you again. Take care!

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very clean and the breakfast is great
Stayed 1 night in Oct 2023
Response from Erika M. GM on 26 Oct 2023
Thank you very much for your feedback. We are so glad you enjoyed your stay with us and found your room clean and breakfast great! We hope you will visit us again.

2/10 Terrible

greg

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon our arrival check-in, we requested an additional night. A 3rd night to be added to our bill. Signed papers and off to our room. I had to call down for toilet paper as it was nearly out. To our surprise there wasn't any 24/7 hot tea and coffee available. They forgot to put it on as we were told. The next day we were out for 10 hrs just to find that out room was left open by the cleaning service. The next morning we get a knock on our door and the sound of the access card trying to get into our room eventhough there is a do not disturb on the door. Trying to tell us "Its check out time" when we booked a 3rd night. This experience has tainted ever staying at a Holiday Inn Express ever again. Re-think your stay at this place.
Stayed 2 nights in Oct 2023
Response from Erika M. GM on 26 Oct 2023
Thank you for your feedback. We apologize for your experience with us. We have addressed all of your issues with the team after we spoke with you. We hope you will try us again. Take care.