Steinbauer Lake

Overall, I enjoyed my stay. I requested a fan which was brought up quickly. I requested housekeeping I only received when I asked again. Out of 4 days, I only had housekeeping once. I encourage the hotel to ensure the message relayed at check in is carried out during the stay. You can hear noise through the doors so if someone is being loud, you will hear it. Some of the fixtures. in the bathroom are worn and need replacement. The hotel took a noise complaint I made about another room seriously. I would stay again because my interactions with staff were good and I felt like I got what I paid for.

Breakfast lovely, with a lot of options that varied daily. I love the Riu hotels, and this one didn’t disappoint. Would definitely return.

The hotel is located at the very end of Navy Pier and uncomfortable for reaching the city center. Check-in was long and the staff was unpleasant. Our toilet didn’t work and the room was dirty. Chicago is filled with hotel options. Skip this one.