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"Sadly the hotel is severely understaffed - which will certainly impact your stay. Location is nice, views amazing, and amenities could be great. But you’re in rural NH with nearly zero food options at a resort that isn’t staffed to provide a quality experience. Food is excruciatingly slow, and severely overcooked. We waited over 1 hour to get a drink at the bar. The spa was terrible with likely untrained staff. The pool area was unkept, with sticky floors and chairs and clumps of hair. I’m hopeful they can get this under control as we truly have enjoyed this hotel in the past. "

"Great location Clean room and grounds. Pool was awesome. "

"5 minutes to Brettonwoods ski area. Stay here you will be happy "

"Everything was great! Excellent place to stay when visiting Santa’s Village. Rooms were clean, staff very friendly, and pool was perfect for my grandson."

"Wverything was great. Beautiful area to snowmobile. Trails are super wide and maintained well. We had a good time..Thanks for letting us use you place of serenity!"

"The room was in a building across the parking lot. The hotel did not seem to be booked so not sure why we were put there. Cabinet in the room was broken. Wall paper peeling. Heat was very loud."

"Not very clean and not well maintained, but the pri e was fight and the staff friendly. "

"There was a large leak of cold air around the door, so on a night that was-2 we used towels and boots to cover the hole. The sauna was nice but a board was broken that a kid could get injured on"

"Everything was great. I don’t remember her name but the night manager or receptionist was great"