Staples Lake

Clean and comfortable!

This is my second time staying at the Hyatt Regency Nicolett Mall in Minneapolis. The front desk (Fatima) was wonderful. She helped me solve the parking issue, introduced me to Hyatt rewards at the hotel, explained the breakfast package better (which had not been explained at my prior visit) and made the experience great overall. The service at the restaurant was okay. Dinner service was not great as there were waiters standing around before we got served. The buffet was great and breakfast service was much better. The service at the market was excellent. Room service was not great. There were few supplies in the bathroom (toilet tissue, towels) for three people in the room. I left multiple messages Saturday night and no one ever responded. The first time was better. This time was mediocre. But since it is close to my son's college and we will likely be traveling back to Minneapolis soon, I'd stay here again.