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Reviews of The Santa Maria Hotel

3 out of 5
The Santa Maria Hotel
Ramel Street, Bugibba, St. Paul's Bay, Malta

Reviews

5.4
Rating 10 - Excellent. 17 out of 319 reviews" "
Rating 8 - Good. 65 out of 319 reviews" "
Rating 6 - Okay. 94 out of 319 reviews" "
Rating 4 - Poor. 78 out of 319 reviews" "
Rating 2 - Terrible. 65 out of 319 reviews" "

5.4/10

Cleanliness

5.6/10

Staff & service

5.4/10

Amenities

4.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kerry

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was SHUT!
Stayed 1 night in Jan 2022

2/10 Terrible

Shaun Lee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
We arrived at 8 PM, we found the hotel's door locked and a paper indicating to go to the hotel across the street. We didn't stay in the hotel we booked and we weren't informed about it before! The breakfast was served in another different hotel. The room was spacious but all the equipments were very old and outdated. In the shower the water's pressure was very weak. The TV didn't work the first night and they didn't fix it until we insisted the second night.. We asked the reception what bus we shall take to go to Gozo's ferry and they gave us inaccurate information. A last thing is that they promised to give us a breakfast box as we were leaving early to the airport the following morning, then they changed their mind and resigned. This is not a big deal, only if they said it earlier... By the time we got back to the hotel, all the stores were closed and we spent a long time starving with no food!
Stayed 2 nights in Jan 2020
Response from Monika on 3 Feb 2020
Dear Guest, Thank you for dedicating your time to share your experience in regards to your stay. Please rest assured that your comments are duly noted. We would also like to have the opportunity of assisting you during your stay. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Kind Regards The Hotel Management

8/10 Good

Chris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2019
Response from Monika on 7 Nov 2019
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

8/10 Good

ANTHONY

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was comfortable for the price
Stayed 2 nights in Oct 2019
Response from Monika on 1 Nov 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again in our Hotel in near future. Kind Regards The Hotel Management

10/10 Excellent

reuben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem on the island of Malta
The staff were super friendly and accommodating and the room was very adequate for the price , there was an issue with some noisy kids but when it was made known to the staff they took care of it. Breakfast was great and plentiful offered all the standard breakfast fare you'd expect and was tasty too. Staff really knew the area recommending a few places when i needed recommendations and it was nice that when a staff member passed you by wherever they always smiled and said hello and when you asked something of a staff member they were more then happy to try an accommodate your request
Stayed 6 nights in Oct 2019
Response from Monika on 22 Oct 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again at our Hotel. We are glad to read that you enjoyed our great location and our friendly staff. We will pass on your kind compliments to everyone concerned. The Hotel Management

6/10 Okay

Ligia

Stayed 3 nights in Oct 2019
Response from The Hotel Management on 17 Jan 2020
Dear Guest, Thank you for your feedback. Kind Regards

10/10 Excellent

Tomuta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Monika on 27 Sept 2019
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

6/10 Okay

Vanessa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Monika on 19 Sept 2019
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

8/10 Good

mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2019
Response from Monika on 19 Sept 2019
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Good sized room and clean, no proper air conditioning very antiquated, swimming pool had green algae all round the edge of the bottom, but what completely ruined our holiday was the hoards of rampaging teenagers until 4 and 5 some of the mornings, needless to say we would never stay in this hotel again, sad really.
Stayed 7 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Unfortunately we were not given an opportunity to assist you during your stay. Kind Regards Hotel Management

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
Stayed 5 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel

6/10 Okay

Lisette

Liked: Cleanliness, staff & service
Best for young groups
Good for basic young traveller as full of student exchange groups and often noisy young party goers but cheap so can’t complain too much
Stayed 4 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
3 days same towels 2 days no towels disgusting rude letter left for me which had nothing to do with me which they admitted and apologized bathroom wasn't touched the whole 2-week stay the disgusting smell all through the hotel and extremely rude staff in the bar who could barely speak English and no Maltese worst two weeks I've had away
Stayed 14 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for dedicating your time to share your experience in regards to your stay. Please rest assured that your comments are duly noted. We would also like to have the opportunity of assisting you during your stay. Kind Regards The Hotel Management

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities
noisy all night long ... people talking outside their rooms and in front of the hotel until 3-4 am every night
Stayed 3 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, staff & price. Would be great a higher selection of breakfast but it was acceptable. Should buy some new bedsheets, towels etc. was a little used
Stayed 6 nights in Jun 2019
Response from Monika on 8 Jul 2019
Dear Guest, Thank you for dedicating your time to share your experience in regards to your stay. Please rest assured that your comments are duly noted. We would also like to have the opportunity of assisting you during your stay. Kind Regards The Hotel Management

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2019
Response from Monika on 10 Jun 2019
Dear Guest, Thank you for your feedback. Kind Regards

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019
Response from Monika on 10 Jun 2019
Dear Guest, Thank you for your feedback. Kind Regards

6/10 Okay

Deborah

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Monika on 10 Jun 2019
Dear Guest, Thank you for your feedback. Kind Regards

4/10 Poor

M, Ireland

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
They never changed the towels in the week. We had to just grap towels that were on the landing to have fresh towels. They came to door at 8.30 to service room HELLO people are on holiday, usually you wait till guests leave for the day. Kitchen the chef should be ashamed of himsel witht the food he put out. I'd say the dog wouldn't even touch it. Even the toast was poor due to such low quality of bread. Bar closed but looked to be an nice enough area if just cleared out. Was much brighter that bar of the San Anton that was recommened. Also no ffod served in San anton they had to come over accross to eat. Badly needs investment. Staff in reception quite friendly but otherwise very poor. Also Jacuzzi needs cleaning and temp was very cold.
Stayed 7 nights in May 2019
Response from Monika on 10 Jun 2019
Dear Guest, Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Unfortunately we were not given an opportunity to assist you during your stay. Kind Regards Hotel Management

2/10 Terrible

kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Apr 2019
Response from Monika on 10 May 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel Management

6/10 Okay

Verified traveller

Stayed 7 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel Management

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed for a festival and it was ideal for it. Not strict and very easy going. Would stay again.
Stayed 4 nights in May 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again at The Santa Maria Hotel in near future. Kind Regards

6/10 Okay

Briton, London, England

Disliked: Staff & service
The Santa Maria Hotel is a decent and good facility. The staff are adequately friendly and helpful. And the room that I stayed in was decent. However, the location was a long distance that was certainly aggravated by having to endure the frustration and stress of waiting for and withstanding achingly long, and at times, very congested bus journeys, in particular to the capital. Also, though minor, but annoying nonetheless, on many occasions there was a failure to replace my room towels even though I had amply emphasised this many times. Minor annoying inconvenience. The man at the tourist activity information desk distinguished himself quite favourably. He was very open, welcoming and generous in his directions and information. Of which I was grateful for. This hotel was decent and adequate in a functional fashion.
Stayed 10 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for dedicating your time to share your experience in regards to your stay. Please rest assured that your comments are duly noted. We would also like to have the opportunity of assisting you during your stay. Kind Regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was excellent value for money large clean apartment daily housekeeping and lovely big pool
Stayed 4 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again at The Santa Maria Hotel in near future. Kind Regards

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It was good located with Bus and Taxi services. The Bugibba Bay Area is just 10 min walk.
Stayed 4 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again at The Santa Maria Hotel in near future. Kind Regards

6/10 Okay

Verified traveller

Stayed 14 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for your feedback. Kind Regards The Santa Maria Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Would not stay there again,. Doors to rooms rattled all night, woke up to find room crawling with ants. No bar, had to cross road to use another hotels bar and for breakfast. Needs major refurbish. Staff friendly though.
Stayed 5 nights in Apr 2019
Response from Monika on 12 May 2019
Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Unfortunately we were not given an opportunity to assist you during your stay. Kind Regards Hotel Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
It was inexpensive, nothing special but i have no complaints considering how little we paid. You won't find 5 star luxury at bargain basement prices anywhere in Malta. It's clean, comfortable and If you are visiting Malta on a tight budget it's great value and a good option. I had a great time for a week and it didn't cost a lot.
Stayed 7 nights in Apr 2019
Response from Monika on 9 May 2019
Dear Guest, Thank you for taking time to leave your feedback. We are happy that we met your expectations and we hope to see you again at The Santa Maria Hotel in near future. Kind Regards

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The room service was really poor, ni clean towel was provided. For thr tgree night thrte we use the same dirty towels, room was never clean
Stayed 3 nights in Apr 2019
Response from Monika on 11 May 2019
Thank you for taking time to leave your feedback. Regarding your comments, please rest assured that these are duly noted. We would like to apologize for any inconvenience; however we would also like to inform you, that we are always happy to assist our guests whenever it is requested. Unfortunately we were not given an opportunity to assist you during your stay. Kind Regards Hotel Management

10/10 Excellent

Hany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
3 nights we stayed this hotel a quiet area and nice hotel . we get the price without breakfast clean room . there is a swimming pool bus stop 3 minutes walk
Stayed 3 nights in Mar 2019
Response from Guest Relation Manager on 14 Mar 2019
Dear Guest We appreciate your good comments concerning your stay in our hotel.Glad that it reach your expectations and we hope that you might return back for another stay in our our friendliest atmosphere. Best Regards Aldo Schembri Adami Guest Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. .....very friendly staff ......was all good all round ......
Stayed 7 nights in Oct 2018
Response from Guest Relation Manager on 21 Nov 2018
Dear Guest We are glad that you had an enjoyable and welcoming stay with us during your vacation. Management would be very pleased to greet you for another stay in our friendliest atmosphere. Best Regards Aldo Schembri Adami Guest Relation Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from monika on 9 May 2019
Dear Guest, Thank you for your feedback. Kind Regards

6/10 Okay

Ibrahim

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was a good stay. Room service was good and daily I am satisfied with that. I will back again. I did not taste food at the hotel. My food was always outside
Stayed 7 nights in Oct 2018
Response from Guest Relation Manager on 6 Nov 2018
Dear Guests We are glad that your stay was satisfactory and we are very pleased to hear that you will be back in future. We assure you that we will wecome you once again in our friendliest atmosphere. Best Regards Aldo Schembri Adami Guest Relation Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated hotel with little attention to customer service. Eg plastic stirrers instead of spoons in the dining room and clear plastic cups for coffee in the room. Poor!
Stayed 6 nights in Oct 2018
Response from Guest Relation Manager on 6 Nov 2018
Dear Guest We thank you for your comments and we shall inform departments concerned. Best Regards Aldo Schembri Adami Guest Relation Manager

6/10 Okay

madge, UK

Liked: Staff & service
Clean hotel with helpful staff.
The outside light on the balcony cannot be turned of so bring eye shade for sleeping. The noise carries along corridors and through walls so bring earplugs. The staff are friendly and helpful and the rooms are clean, spacious and comfortable.
Stayed 7 nights in Oct 2018
Response from Guest Relation Manager on 30 Oct 2018
Dear Guest We are glad to hear that our staff were helpful and enjoyed yourself in our clean hotel. Best Regards Aldo Schembri Adami Guest Relation Manager

2/10 Terrible

sarah, salisbury uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had cockroaches in my bathroom could not use my balcony as to over grown the food was repeated most nights breakfast was good could not sleep till after 11 as very load music
Stayed 14 nights in Sep 2018
Response from Guest Relation Manager on 30 Oct 2018
Dear Guest We are sorry to hear that you were pestered by cockroaches,Management sprays the hotel against these unwanted guests, these insects crawl and fly ,thus making it difficult to fully control them due to the Mediterranean climate. Best Regards Aldo Schembri Adami Guest Relation Manager

6/10 Okay

David, London

Liked: Cleanliness, room comfort
It's a hit and miss
Clean room, comfortable bed. It was lovely. hotel is a five minute walk to buses at Imhassel but you have to turn right out of hotel then left then walk straight down to Mosta Road.
Stayed 9 nights in Oct 2018
Response from Guest Relation Manager on 14 Oct 2018
Dear Guest Seems you enjoyed your stay in the hotel except for the food.We shall inform the catering regarding your dissatisfaction. Best Regards Aldo Schembri Adami Guest Relation Manager

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities, room comfort
in good location
had overall good time at hotel good location easy to get into town large tourist hotel food good clean hotel provided at reasonable prices
Stayed 1 night in Oct 2018
Response from Guest Relation Manager on 14 Oct 2018
Dear Guest We thank you for your good comments about us.Glad you realised that our hotel is worth the money spend for a stay. Best Regards Aldo Schembri Adami

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
inconsiderate guests making to much noise
hotel is large 3 star hotel provided at reasonable cost with outdoor pool 15 minute walk to main town centre food was fine management good only complaint other inconsiderate guests making to much noise around the pool area
Stayed 9 nights in Oct 2018
Response from Guest Relation Manager on 14 Oct 2018
Dear Guest We thank you for your review and your feedback helps us to improve such situations in order to give better service.We are sorry for any inconvenience caused by other guests. Best Regards Aldo Schembri Adami Guest Relation Manager

6/10 Okay

Katsiaryna

Liked: Property conditions & facilities, room comfort
Malta trip
Good location. friendly staff. In general, corresponds to its three stars.
Stayed 11 nights in Sep 2018
Response from Guest Relation Manager on 10 Oct 2018
Dear Guest A very big thank for your lovely comments.We hope to see you in the coming future should you return again to Malta. Best Regards Aldo Schembri Adami Guest Relation Manager

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service
Helpful staff,clean room nice enough good value for money
Stayed 1 night in Sep 2018
Response from Guest Relation Manager on 10 Oct 2018
Dear Guest Thank you for your appraisal about our staff and the service you were given during your stay. We do our best to provide the best service possible and glad you realised that your stay was good value for money. Best Regards Aldo Schembri Adami Guest Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Staff went out of their way to help and food good and pool and room service. 15 to 25 min walk to main square but nice walk - learn about locals and lots of restaurants.
Stayed 4 nights in Sep 2018
Response from Guest Relation Manager on 24 Sept 2018
Dear Guest We would like to thank you for your lovely comments and we shall inform the departments concerned. Best Regards Guest Relation Manager Aldo Schembri Adami

2/10 Terrible

Darren

Disliked: Staff & service, property conditions & facilities
Strangely run hotel
The booking was paid in advance using hotels.com but it took ages to check in and I had to forward my email as they claimed no record of my booking. They asked for a €50 pre authorization which I gave on my credit card. I had to pay cash at the Bar despite having given a credit card pre authorization. I checked out and they failed to produce a final bill, stating my pre authorization was for payment of the room (already pre paid) The said that the pre authorization would take 30 days to clear. So I asked to see the manager. He refused to give a final bill saying the pre authorization was to cover any damages to the room. So I asked them to check the room, which they did then confirmed there was no damage. However they still refused to give a final bill to clear the pre authorization. I owed nothing but they refused to clear the pre authorization. So I asked a written confirmation that their was no damage to the room, which the manager did do. I am told I have to wait 30 days for the pre authorization to clear. Pathetic and ridiculous situation.
Stayed 1 night in Sep 2018
Response from Guest Relation Manager on 24 Sept 2018
Dear Guest We have seen your comments and we would like to inform you that we investigate accordingly. Yes, the banks have their policies and regulations.The refunded money take 30 working bank days to be refunded into your account , however this is not under our control. Best Regards Guest Relation Manager Aldo Schembri Adami

4/10 Poor

meriel, uk

Disliked: Cleanliness, property conditions & facilities, room comfort
Room cleaning poor only 4 out of 6. Air conditioning very poor did not drop room to comfortable temperature. Access to balcony hazardous as air con pipe in the doorway. Towels smelly. Bathroom shabby with broken plug and cigarette burns on shelf.
Stayed 6 nights in Sep 2018
Response from MOnika on 17 Jan 2020
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
bad
Full of young loud students very obnoxious and rude, no respect for others. Food was terrible I would rather eat dog food, the reception staff were polite but that’s about it! The room was unclean and very basic. Only other decent thing was the pool and jacuzzi.
Stayed 3 nights in Sep 2018
Response from Guest Relation Manager on 19 Sept 2018
Dear Guest We would like to thank you for your feedback however can assure you that we shall forward your various comments to the departments concerned. Best Regards Guest Relation Manager Aldo Schembri Adami

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
The Hotel was okay to stay for the price I paid. If AC was working, it would be much better.
Stayed 5 nights in Aug 2018
Response from Guest Relation Manager on 28 Aug 2018
Dear Guest Glad to hear that our hotel was okay and worth the money you paid, however it would have been ideal if you brought the issue of the A/C to our attention as our maintenance staff would have fix it for you. Best Regards Guest Relation Manager Aldo Schembri Adami

8/10 Good

Deborah

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2018
Response from MOnika on 17 Jan 2020
Dear Guest, Thank you for your feedback. Kind Regards The Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never agian
Waited for over 30mins to check in. No information on how to get to the room. Smelly bathroom.glad I was just there for a few hours but never again
Stayed 1 night in Jul 2018
Response from Guest Relation Manager on 26 Jul 2018
Dear Guest We are sorry that your stay did not reach to your expectations.We would be happy to have assisted you had you needed our help. Best Regards Guest Relation Manager Aldo Schembri Adami