Studio, 1 King Bed with Sofa bed | Private kitchen | Full-sized fridge, microwave, stovetop, dishwasher
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Reviews of Residence Inn St Louis Westport

3 out of 5
Residence Inn St Louis Westport
11918 Westline Industrial Dr, Maryland Heights, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 385 reviews" "
Rating 8 - Good. 69 out of 385 reviews" "
Rating 6 - Okay. 18 out of 385 reviews" "
Rating 4 - Poor. 8 out of 385 reviews" "
Rating 2 - Terrible. 14 out of 385 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gracie

Liked: Cleanliness, staff & service, property conditions & facilities
Great for large groups and staff were very helpful
Stayed 3 nights in Apr 2024

2/10 Terrible

Tyson

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024

2/10 Terrible

Teairra

Travelled with family
My room wasn’t ready for hours ! Then when J hit a text that it was ready I went to the room & it still wasn’t ready ! I had to wait outside the room with my items ! Woke up the next day & noticed something red was in my bed !
Stayed 1 night in Mar 2024
Response from Donna W on 24 Mar 2024
Good evening, We apologize for the inconvenience you experienced during your check-in process. We have reviewed your feedback with our team to ensure this will not happen again.We do hope to see you again in the near future and give us a chance to make it better

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff took real good care of me.
Stayed 1 night in Mar 2024
Response from Donna W on 24 Mar 2024
We appreciate your feedback and look forward to welcoming you back again.

10/10 Excellent

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Donna W on 24 Feb 2024
Thank you for your feedback.We look forward to seeing you soon !

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Donna W on 30 Jan 2024
Dear Justine,Thank you for taking the time to rate our property. We look for seeing you again.Sincerely,

8/10 Good

chrissyechrissy

Stayed 2 nights in Dec 2023
Response from Donna W on 30 Jan 2024
Dear Chrissy,Thank you for taking the time to rate our property.We look forward to seeing you again.

10/10 Excellent

India

Stayed 1 night in Dec 2023
Response from Donna W on 30 Jan 2024
Dear India,Thank you for taking the time to rate our property. We look forward to seeing you again.Sincerely,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!!
Stayed 1 night in Dec 2023

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

DAVID

Travelled with partner
Liked: Amenities
Very nice suite and friendly staff. Good granola at breakfast. A lot of construction in the immediate area.
Stayed 1 night in Sep 2023

10/10 Excellent

Ebony

Stayed 1 night in Aug 2023

6/10 Okay

Ken

Business traveller
Decent hotel. Good breakfasts. Room was clean but could have used more attention in some areas. Asked for extra hangers twice and never got them. An odd odor in the room, not offensive, just odd.
Stayed 7 nights in Aug 2023

8/10 Good

Ronald

Stayed 3 nights in Jul 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great for our family of four
Stayed 1 night in Jul 2023

10/10 Excellent

susan, st peters

Liked: Cleanliness, staff & service, property conditions & facilities
I had a good experience when I stayed there for 8 nights in June 2023. Kind staff, good fitness room and laundry, and quiet, comfortable suite.
Stayed 9 nights in Jun 2023

10/10 Excellent

Faye

Stayed 1 night in Jul 2023

10/10 Excellent

Nichole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy graduation!
Our family was visiting St. Louis for a graduation party.
Stayed 1 night in Jun 2023
Response from Tiny on 23 Jun 2023
Thank you for letting us know that you enjoyed your stay with us.

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place!
Stayed 1 night in May 2023
Response from tiny on 23 Jun 2023
Thank you for notifying us of your stay with us and you enjoyed everything.

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service really good, mattress ain't comfortable.
Stayed 2 nights in Apr 2023
Response from Tiny on 23 Jun 2023
Thank you for letting us know you enjoyed your stay and we will work on that mattress issue to be more comfortable next time.

10/10 Excellent

Ashanta

Stayed 1 night in Apr 2023

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soccer Tourney
Loved having the kitchen but also the courtyard area to BBQ and hangout with friends.
Stayed 2 nights in Apr 2023

10/10 Excellent

Ta'Niya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 2 nights in Apr 2023

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay at the Westport Location. The staff is friendly and professional. The hotel is clean and comfortable.
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Stayed 1 night in Feb 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was well kept and room was clean. Staff was friendly and helpful. Breakfast could have been better though.
Stayed 1 night in Feb 2023

8/10 Good

mia

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back as a regular. This hotel met all needs at a reasonable price. All amenities were amazing!
Stayed 1 night in Jan 2023

10/10 Excellent

LaDonta

Liked: Cleanliness, amenities, property conditions & facilities
Excellent

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Exceeded expectations!
Stayed 1 night in Dec 2022

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!!
Great location in westport!!! Wonderful and friendly staff. Awesome breakfast!!!
Stayed 2 nights in Nov 2022

10/10 Excellent

Paris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was actually really nice and clean. I only had an issue with getting double charged once I checked out. I’m still waiting on that to currently get resolved. Everything else was excellent from room, breakfast, and indoor pool.
Stayed 2 nights in Nov 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Keith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2022

10/10 Excellent

Zakia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Loved it!

10/10 Excellent

Tamara

Stayed 1 night in Oct 2022

6/10 Okay

Natasha

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
High hopes but highly disappointing....
Stayed 4 days, 3 nights Cons: upon arrival, our dishwasher was full of dirty dishes- that were not ours! There was dust on the appliances and our iron leaked water all over our clothes. We were asked at check in if we wanted housekeeping daily and we said yes, just to come in daily for the basics (pull the trash, make the bed, provide fresh towels) which never happened and then on day 2 of housekeeping not showing up- the front desk staff told us that housekeeping only provided these services once per 7 days......ummmm gross and this is not what they told us at check-in either. The linens on the bed and the towels smelled foul our entire trip, which was also never addressed... the front desk staff tried to argue with us on night #2 about coming to clean out the dirty dishwasher and provide housekeeping and to say the least; we will not be returning. Upon check out, the dirty dishes WERE STILL in the dishwasher and our concerns/issues were never addressed throughout our trip..... Pros: the set up of the room was nice and having a full kitchen was nice.....thats about it.
Stayed 3 nights in Oct 2022
Response from Scott F. - General Manager on 28 Oct 2022
Dear Natasha, Thank you so much for reaching out with these concerns about your stay. We deeply apologize for the challenges you experienced. They are certainly not the norm for our hotel nor are they acceptable. We did already discuss with our team the issues and what we could have done better as you shared a similar statement with us about your stay upon departure. I did want to clarify; we do refresh services every other day and a full cleaning service top to bottom once a week. These are the current Marriott Guidelines and weekly deep cleans have always been a part of the Residence Inn Brand Standard. We do again apologize for the issues and hope that you will give us another opportunity to better serve you in the future. Safe Travels and Be Well.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, smelled fresh, nice people!
Stayed 1 night in Oct 2022

10/10 Excellent

Robert, Rolling Hills Estates

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Brooke, Rolla

Stayed 1 night in Apr 2021

8/10 Good

Deshawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Tiny on 18 Sept 2022
DeShawn glad you enjoyed your stay but I see you gave us an 8 out of 10 is something we could have done better to have gotten an 10

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean comfortable.
Stayed 1 night in Aug 2022
Response from Management on 23 Aug 2022
Thank you for staying with us at the Residence Inn - St. Louis Westport. We appreciate your feedback and are glad that you enjoyed your stay!Best Regards,

10/10 Excellent

SENCEREA

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very clean rooms and property well maintained.
Stayed 3 nights in Jul 2022
Response from Tiny on 21 Jul 2022
Thank you for enjoying your stay with us.

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Hrissanthi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property at an excellent price
Stayed 2 nights in Jul 2022
Response from Tiny on 21 Jul 2022
Glad you enjoyed your stay with us.

8/10 Good

Cassi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent
Did like that hotels were connected. Pool was very small.and packed. Room AC was hard to control.
Stayed 1 night in Jun 2022
Response from Tiny on 29 Jun 2022
Glad you enjoyed your stay and I apologize for the AC unit issue that you encountered with your stay. I will be definitely sharing with our maintenance team.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Except.....
Everything was great except the ac system. It kept shutting off and would get uncomfortably warm in the room. Come to find out, they have motion sensors in the room & if you leave the room or don't nake any movements near the motion sensor, it shuts off. It is a horrible feature. Everything else was great.
Stayed 1 night in Jun 2022
Response from Tiny on 29 Jun 2022
Thank you for your response and I will definitely pass on to our maintenance team about the issues with the A/C unit.