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Reviews of Hampton Inn & Suites St. Charles Old Town Area

2.5 out of 5
Hampton Inn & Suites St. Charles Old Town Area
1410 SOUTH 5TH STREET, St. Charles, MO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 260 out of 349 reviews" "
Rating 8 - Good. 50 out of 349 reviews" "
Rating 6 - Okay. 14 out of 349 reviews" "
Rating 4 - Poor. 13 out of 349 reviews" "
Rating 2 - Terrible. 12 out of 349 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet. Easy to get in and out, breakfast was good.
Stayed 6 nights in May 2024

10/10 Excellent

Mya

Stayed 1 night in Mar 2024

4/10 Poor

Terry

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The staff were very good. The morning breakfast was fine. The facility itself is modern and fairly new. However, the bed linens had stains, and there was hair in the bed. There was hair all over the bathroom floor, and there were mold stains in the shower curtain.
Stayed 1 night in Apr 2024

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near historic area. Enjoyed a nice variety of options for breakfast. Great one night stay on our road trip.
Stayed 1 night in Apr 2024

2/10 Terrible

James Phillip

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Floor was sticky. Staff was nice. Bugs in the room. Stains on the sheets. Asked for the floors to be cleaned. They were not. Sheets didn’t fit the bed. Climate control not working. Never ever going back.
Stayed 2 nights in Apr 2024

4/10 Poor

Kianna

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had debri on the floors hair on bathroom floor. When taking a shower the hot water wasn't hot enough
Stayed 2 nights in Apr 2024

10/10 Excellent

Pamela Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the easy walk to old town.
Stayed 3 nights in Mar 2024

8/10 Good

Brian

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Plenty of good food nearby
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Clifford

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff were friendly
Stayed 1 night in Mar 2024

8/10 Good

Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the property the address is confusing, the property is really not on the exact address and hard to figure out, needs a signage on 5th street. Bed very comfortable, however the shower never got hot and the volume of water was so low took much time to rinse.
Stayed 1 night in Mar 2024

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Feb 2024

6/10 Okay

Michelle Lynn

Disliked: Cleanliness, amenities, property conditions & facilities
The amenities were not working, specifically the pool. The shampoo bottles and toilet paper were stocked for one day, but they only service the rooms every two days. Unresponsive to calls. Staff acted like I was a Karen at all times, even just for legitimate toilet paper requests. Seemed like a new hotel but the trim and walls were ripped up.
Stayed 4 nights in Feb 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property located near the casino and the historic downtown area.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back soon. Love the location.
Stayed 1 night in Feb 2024

2/10 Terrible

Kathleen

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rachid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024

10/10 Excellent

mariah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room and staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was polite at check in and check out. Hotel was well kept. Our room was clean. The pillows were flat but other than that everything was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Aracelia

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived early to the property because we were meeting some family members there.
Stayed 1 night in Jan 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Debra, Ames

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the perfect spot to stop on the 1st leg of our journey. It was right off I-70. It was a little funky to get to the entrance was NOT well marked.The property is just over 1 year old. So very nice, clean and bright! New December 2023. Close enough to a charming downtown with unique restaurants so don't just have to go to chain restaurants. Staff very helpful. I did note the roller shades needed attention and staff was very receptive to my alerting that this was an issue.
Stayed 1 night in Jan 2024

10/10 Excellent

Jerremy

Stayed 2 nights in Dec 2023

10/10 Excellent

stephanie

Travelled with partner
This was a very clean nice place to stay. The front desk help was very pleasant. The girls name was Rebeka so kind. The room was very nice. Good lighting in the bathroom for me to do my makeup a lot of times the lighting is awful. Great location
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We waited two hours for a room to be available
Stayed 1 night in Dec 2023

10/10 Excellent

Teri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just right for visiting the Historic Downtown St. Charles area or the Ameristar Casino. Both are a walkable distance.
Stayed 1 night in Dec 2023

6/10 Okay

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Not true to times
We were to have a 3pm check-in. We were told it would be 10-30 min. At 4:45 we had to leave to get to event. We were told we would receive a call when room was ready. Never received. We came back at 7:30 and told our room became available but she lost our number.
Stayed 1 night in Nov 2023

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dec 2nd
Our beds were comfy and cozy. The room and hotel was clean, and the staff was friendly. Awesome breakfast spread too. Will be staying here again.
Stayed 1 night in Dec 2023

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again! Front staff very friendly and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel appears to be new, rooms are updated and clean, and in a great location.
Stayed 1 night in Nov 2023

2/10 Terrible

Alex

Stayed 1 night in Nov 2023

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
This property was new just a couple of years ago. Everything still looks new, however, in our room the walls needed to be repaired. The room cleanliness was also a huge issue. The floors were dirty, and the end tables were not clean. The hotel is very close to restaurants and shopping on Main Street.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pat

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and helpful and the hotel was clean
Stayed 2 nights in Nov 2023

6/10 Okay

Jessica

Travelled with group
Liked: Amenities, property conditions & facilities
We were very disappointed with our check in experience. We arrived around 1:00pm as we were attending a wedding which started at 3:00. We asked if any rooms were available for early check in. There were not, which was completely ok, as we know check in time is 3pm and had planned to get ready in a friend’s room who was already there. We attended the wedding ceremony at 3pm and arrived back to the hotel at 4pm and were told the rooms were still not ready and they could not tell us when they would be ready. We had a little time before the reception started, so we sat in the hotel lobby, anticipating that we’d be able to get checked in shortly. We waited for over an hour, observing others being able to check in and obtain their rooms. When asking we were told they were sorry but our specific rooms were not clean yet. We finally said we needed to get to the reception and any room would do, we just wanted to be able to get settled before our late return that night. We finally got a room around 5:15, our friends got theirs around 5:30 and we were 30 minutes late to the wedding reception. The staff was kind and apologetic but it was unacceptable to have to wait 2 hours after check in time for a room, especially when others were given rooms as soon as they walked in the door. This hotel was very nice, but I will be hesitant to stay again due to the apparent staffing issues which caused our plans to be disrupted.
Stayed 1 night in Nov 2023

10/10 Excellent

Regina

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited St Charles Christmas Traditions. The hotel was located nearby and easy to get to all the festivities.
Stayed 1 night in Nov 2023

4/10 Poor

scot

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was not ready by 3pm for check in. Upon going to bed the sheets where to small for the bed and would not stay on. Called front desk they said if we wanted new sheets we would have to come get them and put them on ourselves. Really shouldn’t have to for the price they charge.
Stayed 1 night in Nov 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast that is offered which is not always the same
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Nov 2023

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything but not walkable to restaurants and minimal shopping. It’s right by the interstate. Overall good clean comfortable and priced well.
Stayed 2 nights in Nov 2023

10/10 Excellent

Amy

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Nov 2023

8/10 Good

Danyalle

Liked: Staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023