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Reviews of Relax Inn Saint Charles

2 out of 5
Relax Inn Saint Charles
3800 Harry S Truman Blvd, St. Charles, MO

Reviews

6.2
Rating 10 - Excellent. 93 out of 600 reviews" "
Rating 8 - Good. 162 out of 600 reviews" "
Rating 6 - Okay. 137 out of 600 reviews" "
Rating 4 - Poor. 99 out of 600 reviews" "
Rating 2 - Terrible. 109 out of 600 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Amber

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised by this property. I travel ALLOT and mostly hotels but this little motel was clean and well taken care of. Staff was also aware and attentive. Clean and a very convenient location by the highway.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness
Tv would not work. Ac unit was broken. Front desk came to fix but inconveniences of waiting
Stayed 1 night in Apr 2024

2/10 Terrible

Justin

Disliked: Staff & service, amenities, property conditions & facilities
I made reservations for this hotel 2 days in advance. I checked in my first night no problem. The next day 2 guys come walking in my room while I’m in the bathroom. Told this was my room, they left. 5 mins later the hotel manager comes to the room, asking to see my itinerary, I show it to him. About 30 mins later he comes back telling me I wasn’t on his list for the hotel and I needed to leave. I told him I wasn’t going anywhere, I paid for this hotel room for 3 days, I once again showed him the itinerary, once again tells me I wasn’t on his list. Asked who let me in the room, I didn’t know his name but he had no problem putting me up in the room. He told me I needed to leave. I refused. He said he would give me the first night I stayed for free, and I needdd to leave by 3pm it was 2:50pm. I again refused!! He told again I wasn’t on his hotel itinerary. I told him it wasn’t my problem I have my itinerary showing I paid. He said to leave or he was calling authorities. I didn’t want conflict so I left. I called Expedia and they refunded me my money. I just didn’t like how the hotel manager handled the situation, very unprofessional and had no care in the world!! Maybe others will have a better experience than I did!! But I will not be staying there again!!
Stayed 3 nights in Apr 2024

6/10 Okay

Lucille

Travelled with partner
Liked: Cleanliness, staff & service
older motel needs upgrading, like painting room doors. Staff members were friendly and the room was clean and ready. There were many restaurants over the overpass from I-70 West to find something to eat.
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kiersten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Kiersten

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute & cozy in a tucked away area that’s still close to everything :)
Stayed 1 night in Apr 2024

6/10 Okay

Donovan

Stayed 1 night in Apr 2024

6/10 Okay

Krysteena

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs improvement
Stayed 2 nights in Mar 2024

2/10 Terrible

Dawson

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Leda

Nice size room. Relatively clean. Shower had a drip and bathroom light didn't work.
Stayed 1 night in Mar 2024

8/10 Good

Kiersten

Stayed 1 night in Mar 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive.
Stayed 2 nights in Feb 2024

10/10 Excellent

Zachary

Stayed 1 night in Feb 2024

2/10 Terrible

Kyle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was at best old, at worst broken, and filthy on average. Last remodel was in the 90s, and the walls likely not cleaned since.
Stayed 2 nights in Feb 2024

4/10 Poor

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping is horrible, drug paraphernalia left in room, trash in drawers, liquid splattered and left in walls
Stayed 1 night in Jan 2024

2/10 Terrible

Evelyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NIGHTMARE ROOM
It was filthy Holes in door Gang graffiti in room NIGHTMARE!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Maurice

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2023

8/10 Good

Paul

Liked: Amenities
It's was nice
Stayed 3 nights in Nov 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Why hotel is old and not comfortable bed and is expensive for nothing
Stayed 2 nights in Sep 2023

2/10 Terrible

Alfredo

Stayed 1 night in Nov 2023

4/10 Poor

Jason

Disliked: Property conditions & facilities, room comfort
Spend $20 more and go somewhere else
Very old, no landline, no wifi, tubs are like an RV tub, door didn’t latch without body checking. Smells old.
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
I had a very wonderful experience there. I definitely will be back. I come to St. Louis often and I will be staying there.
Stayed 3 nights in Oct 2023

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Frequent Traveler
The motel is very old, it was clean very noisy in the are probably wont stay here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Gemela

Liked: Staff & service
Safe quiet
Stayed 1 night in Oct 2023

4/10 Poor

Aleksandrs

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
It served it's purpose as a cheap motel, but the room had a strong cig smoke smell
Stayed 3 nights in Sep 2023

6/10 Okay

Gemela

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
First room sheets was dirty also carpet hadn’t been vacuum 2 room tub was full of hair and the side of the bed had dirty spot and a big red spot
Stayed 1 night in Sep 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
This is a good place to stay if all you need is a place to sleep
Stayed 1 night in Sep 2023

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
The room was filthy. Upon check in, the gentleman working the counter was not friendly. I asked for recommendations on a place to go eat, I was told to just drive, I’ll find something. I am not from the area and would have liked a little more guidance. The location itself is close to Main St and outlet malls.
Inside of a drawer
They put this in the door
Stayed 2 nights in Sep 2023

4/10 Poor

cindy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's dirty. Old and unkept
Stayed 1 night in Sep 2023

2/10 Terrible

Clarissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
evil people
Check in lady gave me an smoking room when I booked an non smoking room. she had the rudest attitude, cursed me out and threw the keys to me. accused me of smoking in an room, stated it was note in file but couldnt say an date, time or report number. the room toilet overflooded, bathroom tube wouldnt drain. informed morning checking in lady of last night incident and was giving key to new room for complimatary stay and later the day the new front desk guy when i asked him for towels cause there was no towels in the room, kicks us out of the hotel saying Angie the front desk lady never informed them of the stay. My character was dafamated and i ended up having to pay for an room i didnt reserve and got no compesation just more bad treatment. i shall be filing an federal tort claim against hotel. police was treathen agaisnt me for no good reason just as a way for the hotel to not have to explain their bad decision as far as customer service
Stayed 1 night in Sep 2023

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Anyone who has read my reviews knows my biggest pet peeve is water pressure in the shower. The water pressure here was adequate, although I will say that the shower head was a little low for my taste. I am 5'10" and it was hitting me in the back of the head. I would have to be someone taller trying to take a shower. My one knock on this hotel was that the wi-fi was pretty bad.

2/10 Terrible

Ken

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Chris

Roadside motel that was clean. I was able to sleep through the night without difficulty. This was a good value for price.
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Cleanliness
Price was good for a single person.
Stayed 1 night in Sep 2023

6/10 Okay

William, Murphysboro

Disliked: Staff & service, amenities, property conditions & facilities
This property is shabby looking for the price charged. I stayed at an Extended Stay hotel in the area for the same price and the hotel was excellent.
Stayed 1 night in Sep 2023

2/10 Terrible

Paul

Travelled with pets
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The toilet was broke, and there was nicotine dripping from the ceiling
Stayed 2 nights in Aug 2023

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and inexpensive. Courteous guys at checkin. Comfortable bed. Good basic place to spend a night. Have done it twice, and will do it again
Stayed 1 night in Aug 2023

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Christopher

Stayed 1 night in Aug 2023

4/10 Poor

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
The Front Desk Here is a Staffing Disaster
The front desk was not staffed several times when I (and others) went in. Ringing the "night bell" didn't help. One of the desk folks said he had to be away gathering the info about getting rooms cleaned. The guy who finally showed up the other time didn't seem to understand basic procedures like checking someone in early or giving a receipt--in part because his understanding of English may have been poor and his accent made it hard for most customers to understand him. I found myself explaining to him what other customers were requesting.
Stayed 1 night in Jul 2023

10/10 Excellent

Gautam

Stayed 1 night in Jul 2023

4/10 Poor

Aaron

Disliked: Cleanliness, staff & service, property conditions & facilities
Go somewhere else.
We asked for a non-smoking room. He gave us a smoking room. The room was right next to the dumpster and it smelled horrible. The desk clerk could have cared less. It was rather obvious that he resented being there. Very unfriendly.
Stayed 1 night in Jul 2023