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Reviews of Hampton Inn St. Joseph

2.5 out of 5
Hampton Inn St. Joseph
3928 Frederick Ave, St. Joseph, MO

Reviews

8.2

Very good

Rating 10 - Excellent. 222 out of 490 reviews" "
Rating 8 - Good. 145 out of 490 reviews" "
Rating 6 - Okay. 66 out of 490 reviews" "
Rating 4 - Poor. 39 out of 490 reviews" "
Rating 2 - Terrible. 18 out of 490 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with pets
Disliked: Staff & service, property conditions & facilities
Run down. Not the quality I expect from Hampton
Stayed 1 night in Apr 2024

10/10 Excellent

Marylou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Kisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Roxanne

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Dawn

Stayed 1 night in Mar 2024

6/10 Okay

Donald

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

2/10 Terrible

Laurie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This shouldn't be in the Hamptonn Inn Family. It was filthy, our bathroom was ant infested, the furnace wouldn't shut off, the bed was horrible to sleep on. Don't stay here.
Stayed 1 night in Mar 2024

8/10 Good

Accounting Coordinator, Fort Collins

Stayed 1 night in Feb 2024

8/10 Good

Brendelee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and easy on/off hwy.
Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024

4/10 Poor

Tom, New Prague

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is very outdated, by far the oldest Hampton Inn I’ve ever stayed at. Renovation or tear down is needed.
Stayed 2 nights in Feb 2024

10/10 Excellent

Lisa

Stayed 1 night in Feb 2024

8/10 Good

DONNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Betty

Travelled with family, Business traveller
Easy check in and easy access to our room. Very clean! Everything was to our liking. Will try again.
Stayed 1 night in Jan 2024

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Checked in late at night. Friendly people working. Fast check in. That is all you can ask!
Stayed 1 night in Jan 2024

10/10 Excellent

Cody

Business traveller
Stayed 2 nights in Jan 2024

10/10 Excellent

Shawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled. It's a older building. Not what I expected.
Stayed 1 night in Jan 2024

10/10 Excellent

Maranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Charles

Liked: Cleanliness, staff & service
The service was supreme, both at check-in and at breakfast. The breakfast was way better than expected with well cooked scrambled eggs and well cooked sausage. plus all the other normal things, but better than normal condition. The hotel isn't the most comfortable and the furniture while clean wasn't in perfect shape. A easy chair to sit in for guests would be welcome - not a ladder back chair like you eat at a dinner table.
Stayed 1 night in Jan 2024

10/10 Excellent

Sarah

Stayed 2 nights in Jan 2024

2/10 Terrible

Noah

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
When we first checked in to our hotel room the lock was broken on the door, we got switched to another room just to find out that there was leftover Applebees food containers. And to top it off when we were outside some guy who was traveling for work said, hey I would move your truck because there isn’t cameras where you’re parked and I know this cause mine got broken into and they stole a lot of my tools and equipment.
Stayed 1 night in Dec 2023

10/10 Excellent

Mohammed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Caroline

Stayed 1 night in Dec 2023

6/10 Okay

Paul

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023

2/10 Terrible

Gayle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the Missouri Theater where we attended a concert. This is an older property, but work to upgrade it shows. Parking was a little crowded especially coming back from the theater late.
Stayed 1 night in Dec 2023

10/10 Excellent

Dennis

Stayed 1 night in Nov 2023

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Oct 2023

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We stayed here for a wedding. It was ridiculously overpriced. They didn't have the room we reserved and offered little apology other than "We overbooked, so we only have a queen room left instead of a king". The breakfast wasn't anything special. We only encountered one employee the two days we were there who was friendly and helpful. The room itself was fine, but should have been about half the price they charge.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
rooms were clean and the staff was super friendly and willing to help
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

6/10 Okay

Lisa

Stayed 1 night in Sep 2023

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was fine. Had to wait to check in because Travelocity hadn't completed the transaction even though it had been over 2 and 1/2 hours since it was made.
Stayed 1 night in Sep 2023

8/10 Good

Wayne

Liked: Cleanliness, amenities
People smoking right out of the front door
Stayed 3 nights in Sep 2023

10/10 Excellent

Justin

Stayed 2 nights in Aug 2023

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised by the breakfast bar offerings. Attractive set up, lots of choices including "hot" breakfast. Shout out to staff who set that up every morning. They thought of everything. Overall, staff very welcoming and accommodating. Will definitely stay there the next time we're in St. Joseph.
Stayed 2 nights in Aug 2023

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Adam

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Dustin-GM on 15 Aug 2023
Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Melinda

Stayed 1 night in Aug 2023

10/10 Excellent

Shannon

Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Randall

Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Bernadine

Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

4/10 Poor

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty shower but lots of plug ins
Not so good, shower was something i would not bath my children in, toilet seat was broken, bed caused my husband and I have back problems as it caused you to lean toward the middle On a plus side, there are plenty of plug ins for technology, had quite a bit of space in the king room.
Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Dylan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is getting to be outdated. Still nice, but could use some new paint and carpet throughout. Stains all over the carpet in rooms and in the halls. Rooms have an interesting smell from the A/C. Wasn’t bad, but just smelled weird. Digital key didn’t work the entire stay.
Stayed 2 nights in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Charles

Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and helpful staff. Nice clean spacious room.
Stayed 1 night in Jul 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of close eating options
Stayed 1 night in Jun 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Barry, Aiken

Travelled with family
Average Hampton Inn property. During check-in I indicated I had an RV. The check-in staff indicated I needed to park the RV in an adjacent property. I parked the RV as requested upon returning from dinner. There was another RV parked on the hotel property where I had requested parking. Why were they not required to park off property also?
Stayed 1 night in Jun 2023
Response from Dustin-GM on 15 Aug 2023
Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Floyd

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was clean and inviting.
Stayed 1 night in Jun 2023
Response from Dustin-GM on 15 Aug 2023
We would like to thank you for taking the time to complete an online review of our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.