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Reviews of Sigiriana Resort by Thilanka

5 out of 5
Sigiriana Resort by Thilanka
#51, Gadawalayaya, Moragollawa, Dambulla

Reviews

7.8

Good

Rating 10 - Excellent. 33 out of 72 reviews" "
Rating 8 - Good. 16 out of 72 reviews" "
Rating 6 - Okay. 10 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 10 out of 72 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sunitha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive stay for not much facilities. Staff barely able to understand requests. No timely answers for queries before we arrived at the property. Staff do not go out of the way to make your experience pleasant at all. Breakfast was below average. For the expensive pricing, you would expect a better spread, but no. Cleanliness of property is also below average when you compare with similar properties in the price range.
Stayed 2 nights in Mar 2024

10/10 Excellent

Rasangika

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Samer

Stayed 1 night in Apr 2023

8/10 Good

Miroslav

Stayed 2 nights in Mar 2022
Response from SHANE on 16 Apr 2022
Dear Miroslav, Thank you for choosing your stay with us and for your comments. Hope to see you again. BR-SHANE

10/10 Excellent

Ramanathan Iyer

Stayed 1 night in Mar 2022
Response from SHANE on 16 Apr 2022
Dear Miroslav, Thank you for choosing your stay with us and for your comments. Hope to see you again. BR-SHANE

2/10 Terrible

Kandiah

Stayed 3 nights in Mar 2022
Response from SHANE on 16 Apr 2022
Dear Kandiah, Thank you for choosing your stay with us and for your comments. Hope to see you again. BR-SHANE

6/10 Okay

Azim, buckhurst hill

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Lovely property with very friendly and attentive staff. Issues with cleanliness - dirty towels in room and no hand / face towels, with COVID measures - barely any mask wearers in buffet dining with no hand sanitisation in sight despite shared use of serving spoons, with no enforcement or basic measures in place. Also had photos of jacuzzi bathtub in photos but no jacuzzi in the room - there was a switch in the bathroom that was labelled Jacuzzi but did nothing.
Stayed 1 night in Jan 2022
Response from SHANE on 9 Jan 2022
Dear Azim, Thank you for choosing your stay with us and taking a moment for highlighting the property we ensure will look into it and act accordingly. Hope to see you again. BR-SHANE

10/10 Excellent

kanika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Rooms were spacious and had an amazing view. The staff was very nice
Stayed 2 nights in Dec 2021
Response from Shane on 31 Dec 2021
Dear Kanika, Thank you for choosing your stay with us. Hope you enjoyed your stay hope to see you again. BR-SHANE

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Vishva Ajith on 12 Mar 2020
Dear Guest, We apologize for the inconvenience caused during your stay and we will definitely consider your suggestions.

10/10 Excellent

Lena, Switzerland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at the Sigiriana Resort by Thilanka and had a wonderful time. The staff was very friendly, we ate dinner and breakfast which was delicious and they even organised us a driver to Kandy. The pool area looks beautiful!
Stayed 1 night in Feb 2020
Response from Vishva Ajith on 5 Mar 2020
Dear Lena, Many thanks for your wonderful comments about your stay with us and we are hoping to see yo soon in near future for even better service.

10/10 Excellent

Daniel

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel with great pool and gardens.
Lovely, modern design hotel with great pool and gardens. Good selection of food in the restaurant although we have had better on our trip. Villa room was comfortable although the sofa certainly needed replacing. About 10 mins tuk tuk ride from main attractions.
Stayed 2 nights in Feb 2020
Response from Shane on 9 Feb 2020
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

Alex, San Francisco, CA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort itself is gorgeous, the pool is lovely, the food was pretty decent, and the staff were friendly and super helpful! They helped us organize a safari nearby, a tuktuk to Lion's Rock (Sigiriya), and a taxi back to Colombo. Would definitely recommend and would love to come back myself!
Stayed 2 nights in Jan 2020
Response from Shane on 15 Jan 2020
Dear Alex, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff couldn't be more helpful and fabulous buffet.
Stayed 2 nights in Dec 2019
Response from Shane on 8 Jan 2020
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lied to constantly. This hotel doesnt like Foreigners. We had 2 rats in our room going into our luggage locking for food. The front desk guy Christopher keep lying about the hotel being full and we couldnt move. The hotel was largely empty. I am going to ask you for a complete refund of the money i paid you.
Stayed 2 nights in Sep 2019

6/10 Okay

Serge

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful place but!...
Beautiful hotel in wonderful area Crazy swimming pool in the rice field Big confortable room BUT: it must have been a beautiful hotel in the past but when you look better there is big lack of reparation! Everything should need some work in the room : walls, roof, furnitures, fridge out of order.... And the service is really under the level of the hotel: only one little bottle provide the first day, second day no tower in the bathroom; I asked 4 times an adaptator for plug electricity (because they have ONLY locals ones in the room) and finally I had to go in town and buy one! But honestly for the price I paid it was still a good stay
Stayed 2 nights in Aug 2019
Response from Shane on 20 Aug 2019
Dear Serge, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities
Amazing facilities and views. The pool was excellent and the gardens were beautiful. Staff were very welcoming. The location was perfect to visit the caves and Sigirya.
Stayed 1 night in Jul 2019
Response from Shane on 20 Aug 2019
Dear Taniya, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Shane on 15 Jul 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

2/10 Terrible

Verified traveller

Stayed 1 night in Apr 2019

10/10 Excellent

Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great start to a vacation
The views were gorgeous. The location was serene. It's far enough away to have peace and quiet but near enough to popular sites to enjoy whatever type of trip you're looking for. The dinner and breakfast buffets were delicious and had a nice variety to choose from. The service was friendly and welcoming. The on-site Ayurvedic massage was heavenly, and the pool at sunset with a cocktail was an experience to remember. The room was comfortable, the wifi worked well enough, and the shower had good temperature and pressure. Overall, a terrific stay. We stayed here for one night at the start of a two-week trip around Sri Lanka, and it was the perfect way to start.
Stayed 1 night in Apr 2019
Response from SHANE on 24 Apr 2019
Dear Sir/Madam,, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

6/10 Okay

Laura

Liked: Cleanliness
Disliked: Staff & service
Beautiful setting, let down by patchy service
This is a beautiful hotel set in stunning and extensive grounds. Check-in was great and our room was spacious and clean. However this hotel is let down by the restaurant. For dinner, we were told we had to use the buffet which is Rs.2200 (rather a lot for Sri Lanka). This would’ve been fine however the vegetarian options at the buffet were extremely poor. They were a cheap looking pizza under a heat lamp, pasta with pesto (student food), and some dhal. Definitely not worth it if you are vegetarian. So my boyfriend and I both ordered the same main and a couple of small sides from the a la carte. When the food came, however, the waiter only bought one main. We explained that we ordered two, and he then argued with us telling us that we only ordered one (why would we only order one main meal for two people?). Instead of bringing another meal, he went to the buffet and brought over a plate of stale bread rolls, put them down on the table and said these are free. We ended up sharing one meal. I then ordered a dessert. The dessert order was ignored even when I asked for it twice. Eventually, he came over with the dessert with melted ice cream, and told us we had to pay right then and we couldn’t put it on the room. He wouldn’t give me the total I had to work it out with pen and paper. Then he TOOK MY CARD away and came back and told me to put my PIN in but wouldn’t tell me the amount. Very dodgy. I had to complain to the manager. Also air con and fan barely worked in room. Poor.
Stayed 1 night in Mar 2019
Response from Shane on 10 Apr 2019
Dear Laura, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tennis court No yoga No turnsdown service No cricket Luxury taty and smelt like sewerage Food good Pool good Overpriced for money Staff tried to put us in other hotel due to overbooking which we refused. Appalling management.
Stayed 3 nights in Mar 2019
Response from Shane on 20 Mar 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

2/10 Terrible

Verified traveller

Stayed 3 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, contemporary, clean, nice long pool and extensive gardens with mature trees. Helpful staff.
Stayed 2 nights in Mar 2019
Response from Shane on 11 Mar 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

6/10 Okay

Jane

Liked: Cleanliness, staff & service, room comfort
Lovely extensive grounds, large rooms with comfortable beds but the bathrooms need upgrading and the buffet style meals were the only choice of food.
Stayed 1 night in Mar 2019
Response from Shane on 9 Mar 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at this hotel was wonderful . So peaceful. Beautiful room , great food . The pool was magnificent after a mornings sightseeing . Very friendly staff , special mention to Manjula who took good care of us poolside . Nothing to fault here . Excellence all round
Stayed 3 nights in Feb 2019
Response from Shane on 9 Mar 2019
Dear Ali Hasankw Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quite place with beautiful garden and pool. Staff was very friendly. The best base for trips to Sigiria, Dambulla Cave Temple, Polonaruwa, Piddurangala... We had a wonderful stay.
Stayed 4 nights in Feb 2019
Response from Shane on 1 Mar 2019
Dear Sir/Mam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base for touring
Gorgeous setting! Rooms very comfortable with good amenities. Pool and suppoundings idilic! Perfect for a base to visit we stayed 2 nights. Bed comfortable. Dinner and breakfast served as buffet which got busy and noisy. Best to sit outside to avoid the crush! Food nice but not a pleasant experience.
Stayed 2 nights in Feb 2019
Response from Shane on 13 Feb 2019
Dear Bryan, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Jan 2019
Response from Shane on 4 Feb 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

2/10 Terrible

Charlie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ants in the bed
Swimming pool was great apart from that the whole stay was disappointing. The manager wasn’t helpful atall and we had hundreads of ants in our beding everyday. We had to have our bedding changed every night and wasn’t acceptable atall
Stayed 3 nights in Jan 2019
Response from Shane on 4 Feb 2019
Dear Charlie, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

RICCARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Our Stay
Three comments: First, install anti-bird "pokey" wires above the balconies. We found a LOT of poop on our balcony. It was impassable. Response by staff was immediate and it was cleaned up. Second, India and Sri Lanka suffer from the same problem: point-source lights. The spa atmosphere at this hotel was excellent EXCEPT for blinding (or blinking in the dining area) lightbulbs. A hotel should not look like a night market. Bounce-lighting creates the entire night ambiance and both countries' tourism industries (as in, architecture and interior design) seem to have missed this one. Think of it as painting with light. Third: the WIFI at a resort of this caliber should be bullet-proof. Despite these (very minor) negatives, we had an absolutely delightful stay. It was obvious a lot of care and attention was put into this quiet, restful resort.
Stayed 3 nights in Jan 2019
Response from Shane on 4 Feb 2019
Dear Sir/Madam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the friendliness of the staff and calmness of the resort.
Stayed 3 nights in Jan 2019
Response from Shane on 4 Feb 2019
Dear Sir /Madam Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards, SHANE

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a beautiful stay at Sigiriana Resort. The Grounds that the resort sits on are stunning; rooms are amidst mango, cashew, and many other varieties of trees. Room was very spacious and the service was great.
Stayed 1 night in Jan 2019
Response from Shane on 15 Jan 2019
Dear Sir/Mam, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards. BR-SHANE

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly with a top location
Great location above the lake and only a 10 minute walk down to the town Staff could not have been more friendly and helpful I would happily stay there again
Stayed 2 nights in Jan 2019
Response from Shane on 14 Jan 2019
Dear Brian, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great location and great property. Property administration is very poor. They try to do everything possible, but due to very poor planning and preparation, all staff seems o be stress. Their stress driving guests frustrated. Entire team need a good training and daily planning. Seems that property manager is a very poor planner. He or she does things by the book and not thinking outside the square. When you run a good property like this need to be flexible per guest requirement, but this property management is not flexible or not understanding guest comfort. It is sad to see and will not sustainable long term.
Stayed 1 night in Dec 2018
Response from Shane on 4 Jan 2019
Dear Kan, Thank you for choosing your visit at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent visit. We are glad to hear that you highlighted about the property. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

10/10 Excellent

Dushyanthi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite place
I loved this hotel so much that we checked out and then decided to check in again on the same day. The service is impeccable, the rooms exceptional and the atmosphere sublime. Would 100% recommend!
Stayed 1 night in Nov 2018
Response from Shane on 5 Dec 2018
Dear Dushyyanthi, Thank you for choosing your stay with us at Sigiriana Resort by Thilanka - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good
Location is good as it is only a 10 minute tuk tuk ride from the cave temples and a 20 minute tuk tuk ride from Lion Rock. The hotels itself looks impressive - decor is lovely, large rooms, excellent service at the bar and restaurant and the swimming pool is amazing! Negatives: Bugs!! More than normal. Because the drains are big that drain from the shower in the rooms we had frogs coming up through them. The bar is also swamped with flies and it seems they have done noting to try and prevent it, i.e. candles. Some parts of the hotel room were old and needed upgrading/a real good clean. There were lots of Chinese guests who only stay for one night - they are extremely disruptive at dinner time and when they check in, in the early hours of the morning. A solution to this could be to situate them all in the main building since they only stay for one night and to have staged meal times.
Stayed 2 nights in Oct 2018
Response from Shane on 7 Nov 2018
Dear Sir/Madam, Thank you for choosing your stay with us at Thilanka Resort & Spa - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

8/10 Good

Buddike, CMB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay around Dambulla. Had good dinner there too
Stayed 1 night in Oct 2018
Response from SHANE on 19 Oct 2018
Dear Buddike, Thank you for choosing your stay with us at Thilanka Resort & Spa - Dambulla, and for taking a moment to review your recent stay. We are glad to hear that you highlighted about the property, and we hope you had a good stay with us. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

10/10 Excellent

Papjinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay!
On the first night we arrived around 11pm. The resort itself was empty and there were a number of bugs all over the floors and hallways leading to the rooms. We had asked for two single beds but our room had a double bed. The staff we’re very helpful and friendly in correcting our room. The room itself was very clean with minimal mosquitoes. The facilities were also very good. The next morning we had breakfast at the restaurant which contained a good variety of vegetarian food which I was pleasantly surprised with. The evening buffet was also excellent. Overall we were very happy with the variety and quality of the food. There was also an Ayurvedic spa in the hotel and I found the full body massage very good value and excellent for helping with the tenderness of my fractured knee. I would definitely recommend the hotel as the bugs, the hotel doesn’t really have control over. The food and service was excellent. WiFi was also very good there. I also liked the fact the hotel allowed us to exchange currency there, which saved us a lot of hassle of having to go to banks. However one improvement could be to exchange more cash, as they didn’t have enough cash to fully allow us to exchange the amount we wanted. Overall if I had the chance to revisit, I definitely would, the service was excellent, the facilities were great and the food was definitely top quality.
Stayed 2 nights in Oct 2018
Response from SHANE on 12 Oct 2018
Dear Papjinder,, Thank you for choosing your visit at Thilanka Resort & Spa - Dambulla, and for taking a moment to review your recent visit. We are glad to hear that you highlighted about the property. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

8/10 Good

Ujith, SL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good and had a good stay over there. Good location and surroundings. It may be good if the hotel has some entertainment activity at dinner time(music or any other show) during weekends. I think it needs to fix a glass door to separate the bathing area in order to prevent water from spreading in the washroom area.
Stayed 1 night in Aug 2018
Response from SHANE on 28 Aug 2018
Thank you for choosing your visit at Thilanka Resort & Spa - Dambulla, and for taking a moment to review your recent visit. We are glad to hear that you highlighted about the property. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

6/10 Okay

Matthew

Stay
No blankets when requested multiple time to be then told they had ran out!!! had to ask to get room cleaned as it wasn’t done multiple mosquitoes lots of bites
Stayed 3 nights in Aug 2018
Response from SHANE on 28 Aug 2018
Dear Matthew, Thank you for choosing your visit at Thilanka Resort & Spa - Dambulla, and for taking a moment to review your recent visit. We are glad to hear that you highlighted about the property. We apologies for any inconvenience that this may have caused you, and we appreciate your understanding as we continue to improve our customer experience. We are thankful for your feedback. We hope that you will visit us soon again and that we can make it better next time. Have a safe journey back home and all the best. With kind regards.

8/10 Good

George, Melbourne , Austrlia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Family was impressed with layout of the hotel , especially the pool ,in its rural setting

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo relax
Bella struttura con charme , personale gentile e ottimo il giardino
Stayed 1 night in Jan 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, room comfort
Buen hotel en la zona
Calidad precio esta muy bien, si bien es cierto que algo mas de mantenimiento no le vendría mal en general esta muy bien por el precio que pagamos. Desayuno rico, la comida el la carta ok, si volvería aqui
Stayed 1 night in Aug 2022
Response from Shane on 2 Oct 2022
Dear Oscar,Thank You for choosing your stay with us. Hope you enjoyed your stay with us and thank you for for the review and comments that you mentioned. Hope you had a safe journey back home. Hope to see you again.BR-SHANE

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from SHANE on 16 Apr 2022
Dear Kim, Thank you for choosing your stay with us and for your comments. Hope to see you again. BR-SHANE

6/10 Okay

Anna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Okropny hotel z ładnym basenem
Hotel ratował tylko piękny ale stary i zimny basen wśód pół ryżowych. Bałagan i brud. Kelnerzy w brudnych ubraniach. Śniadanie okropne. Nie było co zjeść. Soki lały się po podłodze a jajka walały pod nogami. Management tylko czekał na godzinę 9 am by zasiąść do stołu. Brud na restauracji. Ceny bardzo wysokie.
Stayed 2 nights in Dec 2021
Response from SHANE on 1 Jan 2022
Dear Valued Guest, Thank you for choosing your stay with us. And thank you for your valuable comments. Sorry for the inconvenience that this may cause you. We ensure to look into these issues and correct them. Again Thank you for your valued comments. BR-SHANE

8/10 Good

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool.Great 3 course dinner.and good waiter. Room nice and clean. Breakfast can be improved. Good stay.
Stayed 1 night in Dec 2021
Response from SHANE on 31 Dec 2021
Dear Eddie, Thank you for choosing your stay with us. And hope you had a nice stay with us. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Wunderbares Hotel!! Sehr aufmerksames, freundliches Personal, schöner Pool und sehr sehr leckeres Frühstück...... Ich wäre gerne länger geblieben
Stayed 1 night in Feb 2020
Response from Vishva Ajith on 5 Mar 2020
Dear Guest, Thank you very much for your wonderful comments.