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Reviews of Hotel Kabalana

3.5 out of 5
Hotel Kabalana
Matara Road, Ahangama, Southern Province

Reviews

6.0
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 4 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 4 out of 14 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Rachel

Stayed 2 nights in Dec 2023

4/10 Poor

Eli

Disliked: Cleanliness, property conditions & facilities
No hot water 5 days
Stayed 11 nights in Dec 2022

6/10 Okay

Tahsin

Liked: Cleanliness
Disliked: Staff & service
Not satisfied
No hot water in hotel. Room was not much clean. Room service was not good. Lift was not working
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from HGM on 26 May 2019
Thanks for the review

10/10 Excellent

Nusrat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing interior, comfort & very good service!!
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service, No hot water, breakfast was overpriced and average. Found hair in the sink and on the mattress. Booked Seaview ocean side room. On arrival told it wasn’t available so had a noisy road side room , no discount or compensation offered. Could be a great hotel but staff and management running at super poor level. Shame
Stayed 4 nights in Mar 2019

6/10 Okay

annick

Liked: Property conditions & facilities, room comfort
Stayed on fifth floor , elevator not working. Someone late at night entered our room- had code and. Looked inside, security checking issue. Breakfast cold, fruit old.
Stayed 2 nights in Feb 2019

8/10 Good

Jodie

Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff rooms need to be sorted out.
We had a great time here. The staff were brilliant and very helpful. The condition of the rooms is not up to scratch but we were compensated for the problems we experienced. Rooms need to be fully tested before guests can stay. TV didn't work at all and the air con was on and off.

8/10 Good

andrew, cornwall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal for surfing as the spot is out front. Hotel staff really good. Room nice and clean

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Very bad
No water pressure, no hot water, no a/c, no wifi Random water/electricity outage
Response from Kabalana on 24 Feb 2017
Dear Sir / Madam, Please apologies regarding the inconvenience caused and we will investigate. The review is very important to us and develop our future plans. Thank you

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Tarifs non respectés par l’hôtel, A notre arrivée on nous explique qu’ils ne peuvent pas nous laisser les chambres au tarif prévu donc surcoût de 220$ sinon pas de chambre… Après 20h de voyage c’est parfait…..
Stayed 9 nights in Feb 2022

2/10 Terrible

Bette

Stayed 3 nights in Jan 2022

8/10 Good

signe brynjolf

Liked: Staff & service
Storslået og lækker pool
Lækkert sted god surf mulighed og sødt personale... ikke anmassende

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location to surf
we really had great time at this hotel. The staff is really gentle. The hotel and its public area really nice. The location is one of the best for surfers with a reaf break point and a beach break. except for surfing, there are not a lot of activites around the hotel.
Response from General Manager on 11 Jan 2017
Dear Mr. Herve, Thank you indeed for your positive comments and highly appreciated. We are planning to improve our number of activities at the hotel. Hope to see you once again in the near future.