Title: Baldwin Inn & Suites, SureStay Collection by Best Western Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Baldwin Inn & Suites, SureStay Collection by Best Western This hotel's refreshing pool provides the perfect place to unwind after visiting nearby attractions like Six Flags New England and Eastern States Exposition ## Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western ![Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5753h3840x5y0-8e399dec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5754h3835x5y5-e38781aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-c074381d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains - Baldwin Inn & Suites, SureStay Collection by Best Western (West Springfield)](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/b5bac949.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Regency Inn & Suites combines convenience with comfort, minutes from popular attractions. Travelers appreciate the helpful staff, outdoor pool, and practical amenities like a 24-hour business center. The hotel's library and lobby TV area offer extra spaces to relax. ## Reviews 7.6 Good ## Popular amenities - Breakfast included - Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning - 24/7 front desk £85 includes taxes & fees 9 Feb - 10 Feb ## Room options ### Check availability for these dates Tonight [Jan 27 - Jan 28](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-27&endDate=2026-01-28&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan 28 - Jan 29](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-28&endDate=2026-01-29&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan 30 - Feb 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb 6 - Feb 8](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed) ### Highlights Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Pillow-top bed Blackout curtains - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/7edd9699.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized fridge/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ![Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-933c2e03.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized fridge/freezer Dining table Dishwasher HDTV - Sleeps 4 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ![Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/0b4f23db.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) ### Highlights Separate sitting area Air conditioning Connecting rooms available Kitchen Full-sized fridge/freezer Dining table Dishwasher HDTV - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/e93e20af.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed) ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Pillow-top bed - Sleeps 6 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible, Bathtub ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible, Bathtub ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout curtains Pillow-top bed Private bathroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Queen Beds, Non Smoking ![Standard Room, 2 Queen Beds, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5755h3840x5y0-3661e0ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds, Non Smoking 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout curtains Pillow-top bed Private bathroom - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Non Smoking ![Pillow-top beds, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/1000000/20000/15800/15705/w5757h3840x5y0-02759568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Non Smoking ### Highlights Air conditioning Connecting rooms available Mini-fridge HDTV Renovated in 2025 Blackout curtains Pillow-top bed Private bathroom - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSpringfield-Hotels-Regency-Inn-Suites.h15705.Hotel-Information) ## About the area Located in West Springfield, Baldwin Inn & Suites, SureStay Collection by Best Western is in the business district and near the airport. Storrowton Village Museum and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a match while in town? See what's going on at MassMutual Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with hiking/biking trails and mountain biking. [Visit our West Springfield travel guide](https://www.expedia.co.uk/West-Springfield.dx7738) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C42.09420%2C-72.61756&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=mP9PYKH1jbnJLYroH_72kDLPEWQ=) 21 Baldwin Street, West Springfield, MA, 01089 ### What's nearby - ![Amusement Rides at the Big E.](https://images.trvl-media.com/place/7738/7465b572-48dc-47cd-8759-08466a0e680e.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Eastern States Exposition 2 min walk \- 0.1 miles - ![You can see a little bit of red :)](https://images.trvl-media.com/place/553248634999109239/78013638-b008-439e-bcc5-37252504ac29.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Connecticut River 2 min drive \- 1.2 miles - Storrowton Village Museum 2 min walk \- 0.1 miles - Big E Coliseum 5 min walk \- 0.3 miles - West Springfield Town Hall 3 min drive \- 1.8 miles ### Getting around - Springfield Union Station 9 min drive - Hartford, CT (BDL-Bradley Intl.) 28 min drive ### Restaurants - Two Weeks Notice 6 min walk - Food Court @ The Big E 6 min walk - Wurst Haus @ The Big E 6 min walk - West Springfield Lions Club 7 min walk - CT Beer Garden at the Ct Building 8 min walk ## About this property ### Baldwin Inn & Suites, SureStay Collection by Best Western Hotel located near Eastern States Exposition with rooms renovated in 2025 Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self-parking - Express check-out, luggage storage and multilingual staff - A 24-hour front desk, smoke-free property and a vending machine Room features All guest rooms at Baldwin Inn & Suites, SureStay Collection by Best Western include thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and desk chairs. Other conveniences in all rooms include: - Bathrooms with shower/bath combinations and free toiletries - 40-inch HDTVs with Netflix, Hulu and streaming services - Wardrobes/cupboards, microwaves and cable channels ## Similar properties ![Lobby](https://images.trvl-media.com/lodging/1000000/30000/27900/27815/02a266b2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Blue – A Modern Hotel, an Ascend Collection Hotel West Springfield - Parking included - Free Wi-Fi - Air-conditioning - Gym 9.4 Exceptional 136 reviews £272 includes taxes & fees 27 Feb - 28 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-27&endDate=2026-02-28&selected=27815&PinnedHotelID=27815&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower) | 1 bedroom, desk, laptop workspace, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/30000/21300/21249/8b6f402b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Red Roof Inn Enfield Enfield - 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9 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=17518&PinnedHotelID=17518&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=15705&PinnedHotelID=15705&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=15705,27815,21249,25537,1194061) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free uncovered self parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking ### Food and drink - Free continental breakfast available daily 7:00 AM to 9:00 AM ### Things to do - TV in common areas ### Family friendly - In-room microwave ### Conveniences - 24-hour front desk - Luggage storage - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping on request - Multilingual staff ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Hardwood flooring in room - Lever door handles - Stair-free path to entrance - Thin carpet in public areas - Tile flooring in public areas - Upper floors accessible by stairs only - Visual fire alarm - Well-lit path to entrance - Wheelchair accessible (may have limitations) ### More - 1 building - 2 floors - At least 80% lighting from LEDs - Built in 1977 - Renovated guestrooms - May 2025 - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillowtop mattress ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Soap - Toilet paper - Towels provided ### Entertainment - 40-inch flat-screen TV with cable channels - Hulu - Netflix - Streaming services ### Food and drink - Microwave ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Iron/ironing board - Laptop workspace - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 11 AM Contactless check-out Late check-out subject to availability Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets are allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay) Service animals are welcome, and are exempt from fees Welcoming dogs only 2 total (up to 18 kg per pet) Pets cannot be left unattended ### Children and extra beds Children are welcome 2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### Optional extras - Pet fee: USD 25 per pet, per stay (maximum USD50 per stay) - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Tax ID - C0008033250 This property accepts credit cards, debit cards and cash Long-term renters welcome Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention This property does not have any lifts This property's policy is to refuse certain bookings for the purpose of group events or parties, including stag and hen parties Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Regency Inn West Springfield Regency West Springfield Regency Inn Suites Baldwin Inn & Suites Hotel Baldwin Inn & Suites West Springfield Baldwin Inn & Suites Hotel West Springfield ## Frequently asked questions ### Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly? ### How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western? ### How much is parking at Baldwin Inn & Suites, SureStay Collection by Best Western? ### What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western? ### What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western? ### Where is Baldwin Inn & Suites, SureStay Collection by Best Western located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Baldwin Inn & Suites, SureStay Collection by Best Western Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.0 Amenities ### 8.4 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 48 8 - Good 24 6 - Okay 17 4 - Poor 9 2 - Terrible 13 ## Reviews ### 8/10 Good #### Tomarie 5 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room. ##### Tomarie Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Victor 15 Dec 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities At the moment breakfast isn’t being served but not a big deal, parking was very easy and close to the entrance not much walking having to be done, staff was very friendly and accommodating the place was very clean and very quiet definitely worth the money in my opinion looking forward to staying again ##### Victor Stayed 2 nights in Dec 2025 ### 8/10 Good #### Kim 9 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room, friendly staff, good mattress. Not fancy or plush, but perfect for a one or two night place to land while attending events at the Big E. ##### Kim Stayed 1 night in Nov 2025 ### 10/10 Excellent #### Marianna 26 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I was there for a horse show and the staff and location was awesome ##### Marianna Stayed 2 nights in Sep 2025 ### 8/10 Good #### Kathleen 12 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Our room was huge and the front desk staff was wonderful ##### Kathleen Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Vladimir 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Convenient location to Big E ##### Vladimir Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Marianna 6 Nov 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staff was wonderful, very accommodating. room was clean and well kept. I have stayed here preciously and will do so again ##### Marianna Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Marthe 26 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Linens and bathroom were clean. Rooms are not well soundproofed, so noise from the hall came through clearly, unfortunately. Staff were all really nice! ##### Marthe Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Paul 19 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent Overnight for the big e staff was helpful and very nice ##### Paul Stayed 1 night in Sep 2025 ### 8/10 Good #### Nadine 8 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean Old building, but the room was remodel and clean ##### Nadine Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### John 15 Jul 2025 It was quiet and comfortable, that's all I was looking for. ##### John Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Natalee 23 Sept 2025 Liked: Staff & service Staff was very, very helpful and accommodating. Jasmine at the front desk was superb with answering any questions we had, give that woman a raise. Rooms have been nicely renovated, however the cleanliness of it was not great. I would stay here again. Price point was great, location, and the free parking was a nice touch. The staff alone is the reason I would return if needed. ##### Natalee Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Jessie 17 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience Great stay . Beds are amazing and very clean hotel ##### Jessie Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Steven 6 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was nice ##### Steven Stayed 1 night in Feb 2025 ### 8/10 Good #### Elizabeth 8 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities Was pleasently surprised given the reviews. My only complaint would be the lack of elevator which I either missed on the description or couldnt find. Either way i would have requested a first floor room if I had realized. Both the receptionist and GM were incredibly pleasant. The beds were comfortable and clean, the wifi was functional, and it met our needs sans using the stairs which for the price point was refreshing. If I had to nit pick there was some incredibly minor maintence/paint upkeep that could be done but I have seen far worse at higher rated and more expensive hotels in the area. ##### Elizabeth Stayed 2 nights in Oct 2025 ### 10/10 Excellent #### Amani 11 Sept 2025 Liked: Staff & service, amenities, property conditions & facilities My bathroom was a little dirty the air conditioner was okay but couldn’t barely feel it. But so far it was very quiet and peaceful. ##### Amani Stayed 1 night in Sep 2025 ### 8/10 Good #### Tristan 28 Jul 2025 Liked: Cleanliness, staff & service It seemed like it’s under renovation. But still good ##### Tristan Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Randy 22 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was recently remodeled so everything was new and nice. Mattress was great. Heat/AC worked great. All amenities were provided in the bathroom, and coffee maker in the room. It's too bad the left over reviews are still on Google from the former hotel. A little breakfast in the morning made the stay perfect. It was walking distance from the Big E which was great as parking is a premium in the area. One negative: I think I'm too old to figure out a Roku device to get the TV to work. LOL ##### Randy Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Heather 2 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The front desk people were great very friendly the hotel is under renovation rn but very very clean quiet comfortable i will absolutely book again and am looking forward to see how the place comes out! ##### Heather Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Larry 7 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable room in West Springfield. Newly renovated room. Bed was very comfortable. Lots of parking. Very friendly desk clerk. Quick check in. ##### Larry Stayed 2 nights in Apr 2025 ### 8/10 Good #### Francisco 16 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Convinient location and easy access ##### Francisco Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Christopher 27 Jan 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I stayed here while attending a convention nearby. The staff was fantastic. I wasn’t in the hotel for many hours, but the room was more than adequate. The rooms and lobby offered all the amenities I needed. I would definitely stay there again. ##### Christopher Stayed 2 nights in Jan 2025 ### 8/10 Good #### Mary 27 Apr 2025 Liked: Cleanliness, staff & service, amenities Although construction is still going on in the building and the hallways are not as clean as could be, the remolded room was clean and very nice, especially for the price. The bed is very comfortable. Once the renovations are complete, the property will be quite nice. Convenient location. Close to the hospital. ##### Mary Stayed 1 night in Apr 2025 ### 2/10 Terrible #### Anthony 12 Jan 2026 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities Only thing good was the amount of parking. Let’s start with the room. Tub was leaking and had some dirty areas. Floor was dirty. We notice there was hair and crumb bits left on the bed. Tv wasn’t working. Something was wrong with the Roku they had in there. Vending machine for drinks was messed up. We got up for breakfast in the morning cuz it was advertised when we booked the room. We wake up and asked about the breakfast and there was none. Something about having no license to serve. Why wasn’t this noted on Expedia or told to us when I checked in. Absolutely ridiculous. The staff that worked there was very nice. Very polite. But it was just a terrible way to spend one night and not having breakfast in the morning was terrible. Am I entitled to any compensation? Partial Refund? I hope so. ##### Anthony Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Darlene 10 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities I love that they are doing it over there was no waiting in a staff was absolutely excellent ##### Darlene Stayed 1 night in Apr 2025 ## Expedia's Latest Trends ### Hotels > [Travelodge by Wyndham Winchester](https://www.expedia.co.uk/Winchester-Hotels-Travelodge-By-Wyndham-Winchester.h9600.Hotel-Information) > > [Scandinavian Lodge](https://www.expedia.co.uk/Sister-Bay-Hotels-Scandinavian-Lodge.h16603450.Hotel-Information) > > [Baymont by Wyndham Mishawaka South Bend Area](https://www.expedia.co.uk/South-Bend-Hotels-Baymont-By-Wyndham-Mishawaka-South-Bend-Area.h1976.Hotel-Information) > > [Holiday Inn & Suites Marlborough by IHG](https://www.expedia.co.uk/Worcester-Hotels-Holiday-Inn-Hotel-Suites-Marlborough.h14812.Hotel-Information) > > [Hilton Grand Vacations Club Ocean Tower Waikoloa Village](https://www.expedia.co.uk/Waikoloa-Hotels-Ocean-Tower-By-Hilton-Grand-Vacations.h28763131.Hotel-Information) > > [Ellery Hotel Provincetown](https://www.expedia.co.uk/Provincetown-Hotels-Carpe-Diem-Guesthouse-And-SPA.h16053950.Hotel-Information) > > [Country Inn & Suites by Radisson, Mishawaka, IN](https://www.expedia.co.uk/South-Bend-Hotels-Country-Inn-Suites-By-Radisson.h119010.Hotel-Information) > > [The Stockbridge Country Inn Closest B&B to Norman Rockwell Museum and Chesterwood](https://www.expedia.co.uk/Stockbridge-Hotels-Stockbridge-Country-Inn.h2759009.Hotel-Information) > > [The Ellery](https://www.expedia.co.uk/Springfield-Hotels-The-Ellery.h892654.Hotel-Information) > > [Hyatt Place Titusville / Kennedy Space Center](https://www.expedia.co.uk/Titusville-Hotels-Hyatt-Place-Titusville-Space-Center.h44354265.Hotel-Information) > > [Dogs Welcome Peaceful Point Eddington ME, Near Acadia National Park & Bar Harbor](https://www.expedia.co.uk/Eddington-Hotels-Dogs-Welcome-Peaceful-Point-Eddington-ME.h18979882.Hotel-Information) > > [The View Hotel](https://www.expedia.co.uk/Kayenta-Hotels-The-View-Hotel.h59418009.Hotel-Information) > > [Multi-Family A-Frame Cabin: 9 Beds + Lake Access + AC](https://www.expedia.co.uk/Lake-Arrowhead-Hotels-Summer-A-Frame-Cabin-Lake-Access-AC.h79186206.Hotel-Information) > > [J House Greenwich](https://www.expedia.co.uk/Stamford-Hotels-J-House-Greenwich.h8392.Hotel-Information) > > [Great Wolf Lodge Boston / Fitchburg, MA](https://www.expedia.co.uk/Leominster-Hotels-Great-Wolf-Lodge-Boston-Fitchburg.h8458771.Hotel-Information) > > [The "Big House" with.. 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