Baldwin Inn & Suites, SureStay Collection by Best Western

Property class: 2.5

Choose dates to view prices

Located close to Storrowton Village Museum and Eastern States Exposition, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is £83
includes taxes & fees
2 Nov - 3 Nov

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with a large bed, a bedside table, a nightstand, a window with curtains, a wall-mounted heater, and a small seating area.

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

A hotel room with a bed, a TV mounted on the wall, a small table, a chair, and a window with curtains.

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, and a TV.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Accessible, Bathtub

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, desk, chairs, a TV, and a window with curtains.

Standard Room, 1 King Bed, Non Smoking

7.2 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in West Springfield, Baldwin Inn & Suites, SureStay Collection by Best Western is in the business district and near the airport. Storrowton Village Museum and Naismith Memorial Basketball Hall of Fame are cultural highlights, and some of the area's popular attractions include Eastern States Exposition and Six Flags New England. Looking to enjoy an event or a match while in town? See what's going on at MassMutual Center. Break out the clubs and hit the links with a golf course and golf lessons nearby, or seek out an adventure with mountain biking and hiking/biking trails. Visit our West Springfield travel guide
Map
21 Baldwin Street, West Springfield, MA, 01089

What's nearby

  • A food court with various food stalls, including one for batter fried cheese curds and another for popcorn.
    Eastern States Exposition
    2 min walk - 0.1 miles
  • A river winding through a densely forested valley with hills on either side.
    Connecticut River
    3 min drive - 1.2 miles
  • Storrowton Village Museum
    2 min walk - 0.1 miles
  • Big E Coliseum
    6 min walk - 0.4 miles
  • West Springfield Town Common
    3 min drive - 1.6 miles

Getting around

  • Springfield Union Station
    9 min drive
  • Springfield Union Station (ZSF)
    9 min drive

Restaurants

  • McDonald's
    19 min walk
  • Starbucks
    15 min walk
  • Storrowton Tavern & Carriage House
    9 min walk
  • Memo's Coffee Shop
    12 min walk
  • Lattitude
    4 min walk

About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

  • Hotel located near Eastern States Exposition with rooms renovated in 2025
  • Located close to Storrowton Village Museum and MassMutual Center, Baldwin Inn & Suites, SureStay Collection by Best Western provides free continental breakfast. Guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • Express check-out, luggage storage and a TV in reception
    • Smoke-free property, a vending machine and a water dispenser
  • Room features
  • All guest rooms at Baldwin Inn & Suites, SureStay Collection by Best Western include thoughtful touches, such as laptop-friendly workspaces and air conditioning, as well as amenities, such as free WiFi and desk chairs.
  • Other conveniences in all rooms include:
    • Bathrooms with shower/bath combinations and free toiletries
    • 40-inch HDTVs with Netflix, Hulu and streaming services
    • Wardrobes/cupboards, microwaves and cable channels

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Frequently asked questions

Is Baldwin Inn & Suites, SureStay Collection by Best Western pet-friendly?

Yes, Baldwin Inn & Suites, SureStay Collection by Best Western allows dogs (limit 2 total) with a maximum weight of up to 18 kg per pet. There's a fee of USD 25 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Baldwin Inn & Suites, SureStay Collection by Best Western?

As of 26 Oct 2026, prices found for a 1-night stay for 2 adults at Baldwin Inn & Suites, SureStay Collection by Best Western on 2 Nov 2026 start from £83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Baldwin Inn & Suites, SureStay Collection by Best Western?

Self-parking is free at this property.

What time is check-in at Baldwin Inn & Suites, SureStay Collection by Best Western?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Baldwin Inn & Suites, SureStay Collection by Best Western?

Checkout is at 11 AM.

Where is Baldwin Inn & Suites, SureStay Collection by Best Western located?

Situated near the airport, this hotel is steps away from Storrowton Village Museum and Eastern States Exposition. MassMutual Center and MGM Springfield are also within 3 mi (5 km).

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Reviews

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

7.8

Good

7.8

Cleanliness

7.0

Amenities

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 114 out of 267 reviews
Rating 8 - Good. 63 out of 267 reviews
Rating 6 - Okay. 43 out of 267 reviews
Rating 4 - Poor. 19 out of 267 reviews
Rating 2 - Terrible. 28 out of 267 reviews

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Hotel was in the process of some remodeling when I was there, but the staff was very helpful and professional.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and so helpful. Everything inside and out was so clean.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The location, price and size of the room can't be beat. While the carpets in the common area (hallways, staircases) could be replaced, the room was in pristine condition. The water pressure in the shower is the best I've ever experienced at a hotel and the breakfast was really substantial and generous. The front desk staff was so extremely courteous and positive. Would definitely stay here again.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with how clean the hotel room and property was and it has all the amenities you need ..and the the over night front desk agent was very helpful..I would recommend this place to everyone.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Outdated hotel yet it was clean, good A/C, free parking, central location yet tucked in on a side street so much quieter. The real gem here is the staff… absolutely wonderful!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff member we encountered was very friendly. The property itself was clean but no frills. Continental breakfast was more than adequate. Would stay here again.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,staff was nice
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Baldwin Inn & Suites. The staff was friendly, welcoming, and always. The location was very convenient, with easy access to nearby restaurants and shopping. Our room was huge, giving us plenty of space to move around. The beds were very comfortable, and we slept great. The room was also clean. Overall, this hotel offered exactly what we needed for an affordable price. We would definitely stay here again when visiting the area.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was very clean
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and comfortable.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC OK Staff friendly Parking Very Good
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Essentially if you are going to the Big E. Only 10 minutes from Mass Mutual Center and MGM. Rooms have been remodeled recently.
Stayed 1 night in Mar 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was never able to check in. No staff available
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a horse show and the staff and location was awesome
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our visit to our daughter’s university. Spotless, neat and comfortable. We will probably be back.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed from Friday to Monday morning and I really enjoyed my stay housekeeping lady was very nice and Quinzel and this other guy that worked this morning not sure his name (4/20 a.m worker) he very nice, I will definitely stay here again probably even make it my stay when I come monthly to MA. Thank you all for your kindness and cleanliness.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Pets were welcomed. Descent amount of parking.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge and the front desk staff was wonderful
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location to Big E
Stayed 2 nights in Sep 2025