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Dear Kathleen,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.and being a loyal guest. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Sravan Kumar,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Mikayla,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
8/10 Good
Corina
Travelled with family, Travelled with family and small children
We really enjoyed our stay and will definitely stay again when we are in town
Corina
Stayed 2 nights in Apr 2024
Response from KH on 29 Apr 2024
Dear Corina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Julie,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Christina,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Robert,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
10/10 Excellent
fritz
6 Apr 2024
fritz
Stayed 1 night in Apr 2024
Response from KH on 29 Apr 2024
Dear Fritz,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Randy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
4/10 Poor
Luz
6 Apr 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
Luz
Stayed 1 night in Apr 2024
Response from Reputation Response Team on 10 Apr 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care.
Easy check in. Was late and they gave us Yougart from breakfast. Much appreciated
Sandra
Stayed 1 night in Apr 2024
Response from KH on 11 Apr 2024
Dear Sandra,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Noelle,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Kelly,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Hong Lu,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Zicong,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
8/10 Good
Alissa
27 Mar 2024
Alissa
Stayed 1 night in Mar 2024
Response from KH on 29 Apr 2024
Dear Alissa,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Ngan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Delma,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
We had a great stay, the staff was friendly & helpful
Shana
Stayed 2 nights in Mar 2024
Response from KH on 25 Mar 2024
Dear Shana,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Sorin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
8/10 Good
Benjamin, Kelso
23 Mar 2024
Liked: Cleanliness
Benjamin
Stayed 1 night in Mar 2024
Response from KH on 25 Mar 2024
Dear Benjamin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
Dear Andrea,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
8/10 Good
Michelle
Travelled with family, Business traveller
22 Mar 2024
Liked: Cleanliness, staff & service, amenities
Rooms can be quite stuffy/humid. Had issues with our air conditioner failing to work and had to call the desk twice during 3 night stay. Prompt to come fix it during daytime hours when maintenance is in the building but in the evening hours we just had to deal with it not working. Also beware if you have allergies or breathing issues, the deoderizers they use in hallway and rooms is very very very strong. Caused headache and asthma issues first night of our stay. Offered an ionizer for our room the next night, but not a fan of breathing ozone either. When synthetic fragrances are so strong makes me wonder what it is that is trying to be covered up. Simple cleanliness doesnt need to be covered by chemical synthetic fragrances. Staff was very nice and friendly. Easy check in and out. Comfortable beds and linens. Loved how large the shower was and easily able to accomodate a shower seat for people with disabilities. Large room. Nice and bright, but also able to totally darken room with darkning shades. Some rooms have a remote and the ability to electronically raise and lower the blinds.
Michelle
Stayed 3 nights in Mar 2024
Response from KH on 25 Mar 2024
Dear Michelle,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely Holiday Inn Express Springfield
Dear Raquel,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
10/10 Excellent
Ashley
Travelled with family, Travelled with family and small children, Travelled with partner
The breakfast was nice. Room was clean fridge was a little loud but it wasn’t unbearable. Beds were comfy. Kids liked the pool and I loved that it was open all day (7am-10pm) both check in and checkout were quick and easy. Clock in our room kept resetting itself but we didn’t mind since we didn’t use the alarm clock but definitely something that could affect you if you plan on using the alarm clock.
Ashley
Stayed 2 nights in Mar 2024
Response from KH on 18 Mar 2024
Dear Ashley,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
8/10 Good
Kevin
17 Mar 2024
Kevin
Stayed 1 night in Mar 2024
Response from KH on 11 Apr 2024
Dear Kevin,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Amy,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear Catriona,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Dear B.,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
6/10 Okay
Jennifer
Travelled with partner
11 Mar 2024
Liked: Cleanliness, staff & service, amenities
Staff was wonderful. Bathroom had body hair in shower and in toilet and top of toilet .
Jennifer
Stayed 1 night in Mar 2024
Response from KH on 11 Mar 2024
Dear Jennifer,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regards,Holiday Inn Express Springfield
A handsome, spacious property (lobby, dining area, access), with equally handsome, very spacious rooms. Super quiet and a range of amenities (microwave, fridge, safe, large television, desk area and lounge seating). Front desk employees cheerful, cordial and helpful. The AM breakfast offerings were plentiful.
Bruce
Stayed 1 night in Feb 2024
Response from KH on 11 Mar 2024
Dear Bruce,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. SincerelyHoliday Inn Express Springfield
The check-in was awful@@@ They said they didn't have the reservation and needed a confirmation # which we didn't have because we had gone through Expedia. All we had was the transaction number. The front desk girl finally found the reservation after an inordinate amount of time. I had to make phone calls to my Mom who had made and prepaid the reservation. This is inexcusable.
Lynda
Stayed 1 night in Mar 2024
Response from kh on 11 Mar 2024
Dear Lynda,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. SincerelyHoliday Inn Express Springfield
Dear Eiji,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
I loved being on the top floor and how quite it was! And how respectful and nice the staff was
Isabella
Stayed 1 night in Feb 2024
Response from KH on 16 Feb 2024
Dear Isabella,hank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield
Clean updated rooms. Great front desk. Lots of eating places nearby.
Susan
Stayed 1 night in Feb 2024
Response from KH on 9 Feb 2024
Dear Susan,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield
Overall good service. Check in was easy and fast. Check in person was very friendly and professional.
P. V,
Stayed 1 night in Feb 2024
Response from KH on 9 Feb 2024
Dear P.V.Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Sincerely,Holiday Inn Express Springfield
Arrived early and allowed us to check inn. Most spacious room we’ve ever stayed in. Great bed and loved the furniture. Also loved the breakfast.
Charles
Stayed 1 night in Feb 2024
Response from KH on 6 Feb 2024
Dear Charles,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
Dear Shari,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express
Dear Becky,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
Dear Barbara,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
New building with very clean rooms. Full breakfast bar. Will definitely come back
Jiae
Stayed 1 night in Jan 2024
Response from KH on 5 Feb 2024
Dear Jiae,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
Dear Katie,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
10/10 Excellent
Hueneme
Travelled with family, Travelled with family and small children, Travelled with pets
Loved our stay. Very spacious room. Perfect for us with our two young kids (2 under 2) and dog. Will definitely stay at this location again and other Holiday Inn express locations.
Hueneme
Stayed 1 night in Dec 2023
Response from KH on 5 Feb 2024
Dear Hueneme,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Holiday Inn Express Springfield
10/10 Excellent
Rena
25 Jan 2024
Rena
Stayed 1 night in Jan 2024
Response from KH on 25 Mar 2024
Dear Rena,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Sincerely,Holiday Inn Express Springfield
Very good hotel for price although they were letting other hotels let their guests come use the hot tub and pool so there was no room for us to even sit in the hot tub and a lady who was not even staying there got mad and cursed at me because i was going to go ask the front desk about it. I just wanted to be able to use it without kids splashing in the hot tub next to me. It was very rude and made me feel extremely uncomfortable. Other than that the hotel is clean
quiet and convenient.
Tiffany
Stayed 2 nights in Jan 2024
Response from KH on 24 Jan 2024
Dear Tiffany,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Best regardsHoliday Inn Express Springfield
Extremely comfortable bed everything clean I love staying at Holiday Inn however, all I heard all night long were people slamming their doors over and over again. I don’t understand why hotels don’t install soft touch closures for doors.
Debra
Stayed 1 night in Jan 2024
Response from KH on 24 Jan 2024
Dear Debra,Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. .Best regardsHoliday Inn Express Springfield
Dear Thomas,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsHoliday Inn Express Springfield
Dear Peter,Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsHoliday Inn Express Springfield
very clean room, breakfast selection was fantastic, good coffee
James
Stayed 1 night in Jan 2024
Response from KH on 24 Jan 2024
Dear James.Thank you for taking the time to tell us about your experience at Holiday Inn Express EUGENE - SPRINGFIELD. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Best regardsHoliday Inn Express Springfield