Spring Mills Holidays from £742

Previously, I frequented Embassy Suites properties because they were ideal for the business traveler. This is the first time I've been back more recently it has gone downhill. Although the suites are still spacious, they looked a little worn and dated. Room housekeeping was adequate, though they didn't take out the trash that was full of discarded food and paper plates. Staff was helpful, especially Patrick at the front desk. Biggest complaint was in the common areas. Breakfast buffet items was lukewarm. Often no more "real" dishes and glasses, just paper and plastic. The utensils were stored in containers eating side up and hundreds of of people were dipping their hands in them to grab forks spoons, etc. touching surfaces that would eventually enter others mouths. There also was no control to prevent non guest from mooching from the buffet as I saw people entering from outside in the morning and heading to the breakfast area. Embassy Suites still hosts a manager's reception but, again contrary to the past, everything served in plastic and paper plates. Only snacks were popcorn and chips. Common areas were left dirty for hours at the time, including the bathroom. The water fountain did not work. The pool was very cloudy. Admittedly we stayed into the holiday weekend, but the property was overrun with loud, noisy, uncontrolled children, which did not make the place conducive for us who were trying to work. I probably would not stay again.

Very slow unhelpful staff

Breakfast was really good and staff making the breakfast was phenomenal!

Absolutely well stocked hotel, if any guests shall forget essentials my brother and I ensure food and health are where it should be.

The room was sooo clean and nice!