Davenport Name, But Not All the Services
Posted 18-Jul-2016 on Hotels
We love this hotel. Old school feel but nicely redone and updated in an Italian/Mediterranean vibe. Pub type restaurant attached with good service and a pretty lively atmosphere. Only concern with our stay is that most (all?) of the peripheral amenities are handled through the main Davenport Hotel across the street. As a result, we felt like we got put in the back of the queue as far as some service requests. For the Lusso to stay competitive, it needs to have its own dedicated service provisions. We needed a shuttle, but after a couple different inquiries, were told that a reservation would have to be made and that none were available. All earlier inquiries gave the impression that there would be a shuttle at the ready for guests, the only limitation being mileage, which is totally understandable. Once on site, we found out that the shuttle service was not handled directly by the Lusso but by the main hotel, and again, that it was not available to us on the night it was needed. Fortunately, cab service, while unexpected, was not that expensive.