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Overview of Palace Suites Heritage Hotel

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  • Luxury Suite, City View

    4.9/5 guest room rating

    Room amenities

    • 312 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Suite, City View (2 Floors)

    5/5 guest room rating

    Room amenities

    • 398 sq ft
    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Superior Suite (2 Floors)

    5/5 guest room rating

    Room amenities

    • 398 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Double Room

    4.3/5 guest room rating

    Room amenities

    • 258 sq ft
    • Sleeps 3
    • 1 King Bed
    More details
4.3
Excellent
Rating 5 - Excellent. 122 out of 256 reviews
5 - Excellent 48%
Rating 4 - Good. 100 out of 256 reviews
4 - Good 39%
Rating 3 - Okay. 22 out of 256 reviews
3 - Okay 9%
Rating 2 - Poor. 5 out of 256 reviews
2 - Poor 2%
Rating 1 - Terrible. 7 out of 256 reviews
1 - Terrible 3%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Could not been better! Clean and quiet building. Great staff! Breakfast was good, but boring and repetitive. We were there for 6 nights so we were over it after a few days. Overall great hotel!
Stayed 6 nights in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service
Amazing location, but a 3-3.5 star feel
The location of the hotel is unbeatable, right in the heart of Split and close to every attraction the city has the offer. However, my room definitely didn't feel like a 4 start hotel room. The room was impractical, being divided into a big hall with a sit down sofa not opening into another bed and a fridge. Not sure what was the purpose of that area other than to fill the space with something. next to it, a shower and bedroom with a closet that couldn't be open fully due to a desk situated next to it. The sofa, closet and desk felt very outdated and run down. The shower looked good other than a boiler tank clearly visible. Water pressure was fantastic! However, due to the fact the water pressure was insanely strong (best I've ever experienced) and boiler tank quite small, the hot water ran out quite quickly. I like taking long showers, and I was one person. I can't imagine what a couple would do in the same situation. Other than that, the toilet paper holder and shower head holder were loose, which enhanced the non-luxurious experience. Housekeeping was inconsistent. one day the room was set for 2 people (2 sets of towels), and then for 1 person, and then again 2 people. Breakfast was basic, but good. The surroundings can be very noisy, and even though the windows are double glazed, noise can still be heard from outside area. I was on the first floor and was quite annoyed. Overall, good hotel, friendly helpful staff. and for the rate I paid I can't complain.
Stayed 5 nights in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Everything about the hotel was fantastic, great location, very clean, comfortable, had a lift "the only hotel in the old town to have this" 2 mins from the Riva and the Palace. Breakfast was very nice. Really cant fault this hotel , the staff cannot do enough for you even walked my 85 year old mother to get a taxi. You are right in the middle of the square no transport allowed in this area. You have bars and restaurants right outside . You never hear any noise. Check out is 1030 am next time i would book the extra night as its a long day from 1030 am to 2130. You can change in the bathrooms at reception but no shower. Thats not a fault but just a lesson i learned .amazing hotel and city
Stayed 3 nights in Jul 2020

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