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Reviews of Heritage Jupiter Luxury Hotel

4 out of 5
Heritage Jupiter Luxury Hotel
Grabovceva Sirina 1, Split

Reviews

8.4

Very good

Rating 10 - Excellent. 173 out of 387 reviews" "
Rating 8 - Good. 138 out of 387 reviews" "
Rating 6 - Okay. 48 out of 387 reviews" "
Rating 4 - Poor. 20 out of 387 reviews" "
Rating 2 - Terrible. 8 out of 387 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kim

Liked: Cleanliness, staff & service
This hotel has a fantastic location, it has real character, it was clean and the breakfast was decent, a fairly standard buffet offering. It should be noted that it is not easily accessible, there are steps surrounding the hotel and inside the hotel there are more steps between the elevators and some of the rooms. It was managable for me but could be an issue for someone else. I happened to stay in 2 different rooms and found that the television worked in one but not the other, there was a welcome guide in one but not the other, there were toiletries in one but not the other. Most members of Reception were very helpful, one was less so. All in all, cleanliness, location and character receive high marks, convenience and accessibility less so.
Stayed 4 nights in Apr 2024

10/10 Excellent

jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed here for 2 nights. The room was spectacular and the location is unbeatable. Directly within old town but with that comes a bit more banter outside of your window. Staff was great and included breakfast buffet was even better! Highly recommend. Parking is just outside the old town walls (8 mins walk) but requires an advance reservation with the hotel. We were a bit early on in the season over Easter break so shopping was not all open yet but restaurants were.
Stayed 2 nights in Mar 2024

8/10 Good

Vaibhav

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Bruce

Stayed 2 nights in Oct 2023

10/10 Excellent

RIchard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Jupiter
Fromt desk Mia was fabulous. Very professional and polite.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Camille

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and was so nice we could leave our luggage in the lobby area all day after check out as we had a late flight. Location is very central. Only ding was that our room in pictures looked like it had a balcony area and we didn’t.
Stayed 1 night in Sep 2023

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Jim

Disliked: Cleanliness, staff & service, property conditions & facilities
Despite its prime location, this hotel falls significantly short of expectations. The air conditioning was woefully inadequate, making for an uncomfortable stay. What truly marred our experience, however, was the abysmal service from the front desk staff, particularly the blonde lady with glasses who was not only rude but also inept. Despite reserving a room with a king-sized bed, we were initially placed in a room with two minuscule twin beds. Although we were moved upon request, the alternative was a smaller room, which felt like settling for less. We've stayed at comparable hotels in the main/old town areas that offer far better value—spacious rooms, functional air conditioning, and superior service. I highly recommend shopping around for a better option in the same vicinity.
Stayed 2 nights in Aug 2023

10/10 Excellent

Andy

Stayed 1 night in Aug 2023

6/10 Okay

Erika

Liked: Staff & service
Disliked: Cleanliness
For a hotel in the old town of Split it’s o.k, not luxury as described. I have stayed a few times and it’s slipping, beginning to look a bit shabby now. The mattress was too soft and the blood spots on the pillow and sheet were most unpleasant. I doubt I will go back.
Stayed 1 night in Aug 2023

4/10 Poor

Sam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
We booked a delux quadruple room at £500 per night for 3 nights. The room we were given was tiny, both beds against each wall and 20 cm between them, some lights didn’t work, the shower was faulty and the tap didn’t turn off properly. There was also blood on the duvet and sheets. When I spoke to reception I was initially informed they would change the sheets but couldn’t knock down walls. After a bit more discussion they said they were fully booked that night but would move us on the next night. They said to email for a discount for night one. The room we moved to matched what we had booked. Two weeks later and 3 emails have been ignored. Such a shame as the hotel is in an ideal location.
Stayed 3 nights in Jul 2023

8/10 Good

Jessica

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in split old town
Stayed 1 night in Jul 2023

10/10 Excellent

Leilani Mamangun

Stayed 10 nights in Jun 2023

8/10 Good

Musa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very cool and full of information. I didnt like that you had to climb the stairs to use the bathroom.

4/10 Poor

Kimberly

Liked: Staff & service
You need to walk up 2 flights of stairs to get to the hotel w your luggage. Would not recommend to anyone who would find this difficult
Stayed 1 night in Jul 2023

10/10 Excellent

Musa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Jul 2023

6/10 Okay

Pia, NORTHRIDGE

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

hamid

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Jun 2023

6/10 Okay

Leonard

Stayed 3 nights in Jun 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hard to find the entrance, but great hotel.
Stayed 1 night in May 2023
Response from Ivan on 17 May 2023
Dear John,Thank you for the feedback, we are glad that you enjoyed your stay at our hotel.Kind regards,Luxury Hotel Jupiter staff.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent in pedestrian only city center. Shops, cafes, and excellent restaurants all nearby. If need to park a car it’s a little tricky but hotel staff were very helpful with how to do it.
Stayed 3 nights in Apr 2023
Response from Ivan on 17 May 2023
Dear David,Thank you for the feedback, we are glad that you enjoyed your stay at our hotel.Kind regards,Luxury Hotel Jupiter staff.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Dated and noisy
The staff were all lovely but overall not a good experience. Half of the hotel seems new and modern, the other half, where I was, is very dated. The furniture looks like it came from a disney movie. The double bed was two singles pushed together that would come apart as you slept. Loud music from the hotel speakers woke me in the morning and made it difficult to have meetings online. I repeatedly asked for it to be turned off but this never happened. Breakfast passable but the coffee is atrocious.
Stayed 4 nights in Apr 2023
Response from Ivan on 17 May 2023
Dear Guest,Thank you for the feedback, we are constantly working on improving the hotel, and are trying to keep it up to date while meeting the heritage requirements.We will take your feedback into considerationto help us improve the experience of all our future guests.Kind regards,Luxury Hotel Jupiter staff

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
To stay in a hotel that is actually in Diocletian’s Palace was a once-in-a-lifetime opportunity! My room actually incorporated an ancient window. The staff was very helpful and friendly. I would recommend.
Response from Ivan on 17 May 2023
Dear Elizabeth,Thank you for the feedback, we are glad that you enjoyed your stay at our hotel.Kind regards,Luxury Hotel Jupiter staff.

8/10 Good

Cate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ice hotel. The evening manager was very helpful to us
Stayed 1 night in Mar 2023
Response from Ivan on 17 May 2023
Dear Cate,Thank you for the feedback, we are glad that you enjoyed your stay at our hotel.Kind regards,Luxury Hotel Jupiter staff.

10/10 Excellent

Alun

Stayed 2 nights in Mar 2023
Response from Ivan on 17 May 2023
Dear Alun,Thank you for the feedback, we are glad that you enjoyed your stay at our hotel.Kind regards,Luxury Hotel Jupiter staff.

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful the room was upgraded and lovely couldn't ask for a better place
Stayed 1 night in Jan 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location right in the middle of the Palace. Great and friendly staff. Was very comfortable as a solo female traveler. Would go back and recommend.
Stayed 4 nights in Oct 2022

10/10 Excellent

Matthew

Stayed 1 night in Oct 2022

8/10 Good

Cleve

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Once one has figured out the layout of the old town, the location is very convenient!
Stayed 3 nights in Oct 2022

8/10 Good

Feroz, Karachi

Stayed 5 nights in Sep 2022

10/10 Excellent

Pauline

Stayed 1 night in Sep 2022

10/10 Excellent

Alexander

Stayed 6 nights in Sep 2022

4/10 Poor

Janice

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022

4/10 Poor

Dave

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Don’t bother
Air conditioning didn’t work The shower fell off on room 405 Overall huge disappointment Location is the wonky benefit and the check in team are very nice but the rooms are not of the quality for $250 per night
Stayed 1 night in Aug 2022
Response from Dragana Eterovic on 6 Oct 2022
Respected Mr.Dave,I am dissapointed to read this rewiev, but I am guessing there has been a misunderstanding, because you were accomodate in room 304 (east wing) while room 405 is located in our west wing.Also, we didn't had any report about AC during your stay, and if one AC is not working- non of them in whole hotel would.As well, the price was significaly lower (1 single use Standard room)- so I am guessing you posted the review to the wrong hotel.Any how, I wish you all the best, I thank you for choosing our hotel during your stay in Split, and I wish you all the best!Kind regards

4/10 Poor

Tamara

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beautiful location, terrible parking and tiniest room ever. Parking is nowhere close to on site and you must walk to hotel. The location is great if you don’t have a lot of luggage, right in the old part of Split. However, I booked a quadruple deluxe and the hotel converted a double into a quad and the door didn’t even open properly. The other bed was a sofa bed for our two teenage daughters. It was an extremely tight squeeze for 4 of us. I complained and accommodations were made, which I appreciated, but it was not at all as advertised. Definitely not worth the money paid for and extremely disappointing.
Stayed 1 night in Aug 2022

8/10 Good

Olga

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Close to old city. Very helpful staff. Breakfast could have been better.
Stayed 3 nights in Jul 2022

8/10 Good

Tammy

Stayed 1 night in Jul 2022

10/10 Excellent

AMY, Fort Huachuca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool if you want to stay is old town
Stayed 1 night in Jul 2022

6/10 Okay

Michael

Stayed 1 night in Jul 2022

10/10 Excellent

Loydie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! Thank you.
Stayed 2 nights in Jul 2022

6/10 Okay

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Gray location but very poor air conditioning
The hotel is centrally located in the palace grounds of the city. The room is spacious but the air conditioning was pretty horrible. It was very hot and although we turned the air down as low as it could go (18 degrees), it didn’t work well at all. The room constantly was stuffy and felt more like 28 degrees. It was quite uncomfortable to get no relief from the heat for the price of the hotel. We also had a family room and there were no pillows available for the kids. The front desk was very helpful though in arranging our taxi to the airport.
Stayed 1 night in Jul 2022

8/10 Good

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very noisy at night, small room.
Stayed 1 night in Jun 2022

10/10 Excellent

Thierry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well located, easy to find, I will come back for sure
Stayed 1 night in May 2022

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2022

6/10 Okay

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has the best location. What I did not like it was that after a long airplane travel with a baby, even after I paid my reservation in advance, when I arrived they told me they had to charge me about $50 for fees, my baby was really tired so I had no other option than paying what they were requesting me to give me the room. That should be illegal, there was no information about this additional payment on expedia.
Stayed 2 nights in Jun 2022

10/10 Excellent

Karon

Stayed 3 nights in May 2022

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very good service. Beautifully located. Despite being in the party area of Split you could not hear any of the night life.
Stayed 2 nights in May 2022

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall we had a very pleasant stay in the hotel. Location was great. Breakfast was very decent. From a safety point of view a handrail in the bath/shower would be useful
Stayed 1 night in May 2022