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Reviews of AC Hotel by Marriott Spartanburg

3.5 out of 5
AC Hotel by Marriott Spartanburg
225 West Main Street, Spartanburg, SC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 348 out of 454 reviews" "
Rating 8 - Good. 64 out of 454 reviews" "
Rating 6 - Okay. 22 out of 454 reviews" "
Rating 4 - Poor. 9 out of 454 reviews" "
Rating 2 - Terrible. 11 out of 454 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christine, Mount Pleasant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lawson on 15 Apr 2024
Thank you for choosing AC Hotel Spartanburg, we are thrilled to hear that you enjoyed your stay!

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A service.
Stayed 1 night in Apr 2024
Response from Lawson on 10 Apr 2024
Thank you for choosing AC Hotel Spartanburg! We sincerely appreciate you taking the time to provide us with feedback about your stay. We hope you will choose to stay with us again whenever your travels bring you back to Spartanburg!

8/10 Good

Charlotte

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet did not have many options.
Stayed 1 night in Apr 2024
Response from Lawson on 9 Apr 2024
Hi Charlotte! Thank you for choosing to stay with us! We sincerely appreciate you taking the time to provide us with feedback about your stay because it gives us an opportunity to improve our guests overall experience in the future! Hopefully next time you are in the area you will choose to stay with us again!

10/10 Excellent

Scott

Travelled with partner
Liked: Amenities
The staff was fantastic. They were helpful and very knowledgable about the area .
Stayed 1 night in Mar 2024
Response from Lawson on 9 Apr 2024
Scott, thank you so much for choosing AC Hotel Spartanburg! Providing each guest with a warm sincere welcome and an elevated level of hospitality is one of our top priorities and we are thrilled to hear that we delivered that experience to you! We hope you will choose to stay with us again whenever your travels bring you back to Spartanburg!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean property, friendly and accommodating staff.
Stayed 1 night in Mar 2024
Response from Lawson on 28 Mar 2024
Thank you for choosing AC Hotel Spartanburg! Providing our guests with an elevated level of hospitality is our top priority and we are thrilled to hear we delivered that experience for you. We hope to welcome you again soon!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Lawson on 13 Mar 2024
Thank you for choosing AC Hotel Spartanburg! We are thrilled you enjoyed your stay with us!

8/10 Good

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean.
Stayed 1 night in Mar 2024
Response from Lawson on 13 Mar 2024
Hi Jill! Thank you for taking the time to leave us feedback about your stay! Providing our guests with a clean atmosphere is one of our top priorities and we are thrilled to hear that was your experience! We hope to see you again next time your travels bring you back to Spartanburg!

10/10 Excellent

Elaine

Stayed 1 night in Feb 2024
Response from Lawson on 28 Mar 2024
Thank you for choosing AC Hotel Spartanburg, we are thrilled you enjoyed your stay with us!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Wish the pool table wasn’t in the bar area so the kids could enjoy playing while the adults socialize.
Stayed 2 nights in Mar 2024
Response from Lawson on 4 Mar 2024
Hi Elizabeth! Thank you so much for choosing AC Hotel Spartanburg! We appreciate you taking the time to provide us with feedback about your stay. Our hope is that next time you are in the area you will choose to stay with us again!

8/10 Good

Lisa

Stayed 1 night in Feb 2024
Response from Lawson on 18 Feb 2024
Thank you for choosing AC Hotel Spartanburg! We hope to see you again very soon!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good impression of dowtown Spartanburg
Very clean and comfortable rooms. Liked the spacious counter space in bathroom and the rain shower head. Also nice to have a sofa for relaxing and watching the TV. Nice city view. Excellent, upscale breakfast. The convenience of free self parking.
Stayed 1 night in Jan 2024
Response from Lawson on 6 Feb 2024
Hi Rick! Thank you so much for taking time to leave us an awesome review! We are thrilled to hear that you enjoyed your stay and that you were able to take advantage of all the wonderful amenities that come along with AC Hotel Spartanburg! We can't wait to welcome you again very soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for one night!
Stayed 1 night in Jan 2024
Response from Lawson on 6 Feb 2024
Hi Jennifer! Thank you for choosing AC Hotel Spartanburg, we are ecstatic to hear you enjoyed your stay!

10/10 Excellent

Julie

Wonderful restaurant on site.
Stayed 1 night in Jan 2024
Response from Lawson on 31 Jan 2024
Julie, thank you so much for taking time to provide us with your feedback! We are so happy to hear that you enjoyed your experience with us. We can't wait for you to join us again at AC Hotel Spartanburg!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lawson on 30 Jan 2024
Thank you so much for choosing to stay with us at AC Hotel Spartanburg. We are thrilled to hear you enjoyed your stay!

2/10 Terrible

Dalton

Stayed 2 nights in Jan 2024
Response from Lawson on 20 Jan 2024
Dalton, we sincerely apologize we did not meet your expectations. If you would like to reach out to us directly and explain in further detail about how we can improve, we would greatly appreciate the feedback.

8/10 Good

Dalton

Stayed 2 nights in Jan 2024
Response from Lawson on 20 Jan 2024
Thank you for choosing to stay with us!!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lawson on 13 Jan 2024
Thank you for choosing AC Hotel Spartanburg! We are thrilled you enjoyed your stay!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved that this hotel had superchargers for electric cars.
Stayed 1 night in Dec 2023
Response from Lawson on 29 Dec 2023
Thank you for choosing AC Hotel Spartanburg! We really appreciate you taking the time to leave us feedback about your stay!

10/10 Excellent

Christy

Stayed 1 night in Dec 2023
Response from Lawson on 26 Dec 2023
Thank you for choosing AC Hotel Spartanburg!

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we liked is above. What we didn't like was no fan in the bathroom. The room was a touch sterile feeling. The bath towels were terrible! The breakfast buffet was very expensive for what it was.
Stayed 1 night in Dec 2023
Response from Lawson on 26 Dec 2023
Thank you for choosing to stay with us. We appreciate you taking the time provide us with feedback about your stay. It is through the feedback from those who matter most, our guests, that we are able to improve in the future. We hope next time you are in the area you will choose to stay with us again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel.
Stayed 1 night in Dec 2023
Response from Lawson on 22 Dec 2023
Thank you for choosing AC Hotel Spartanburg, we are so glad you enjoyed your stay! We appreciate you taking the time to let us know about your experience!

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 2 nights in Dec 2023
Response from Lawson on 15 Dec 2023
Thank you for choosing AC Hotel Spartanburg! We are thrilled to hear our guest services team delivered an exceptional experience for you! We look forward to serving you next time you are in town.

10/10 Excellent

Rika

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived at night after a car accident. This is not a planned stay and i don't know the area at all. This hotel staff was very nice at the check-in, and the room was very sleek and nice.
Stayed 1 night in Dec 2023
Response from Lawson on 15 Dec 2023
We are so sorry to hear about your car accident and we hope you are doing better. Even though this was not a planned stay we sincerely thank you for choosing AC Hotel Spartanburg. We are thrilled to hear you were treated with the elevated level of hospitality we strive to provide! If your travels ever bring you back to the area, we hope you to choose to stay with us again!

10/10 Excellent

Pressley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff!
Stayed 1 night in Dec 2023
Response from Lawson on 7 Dec 2023
Thank you for choosing AC Hotel Spartanburg! Providing a warm and welcoming space for our guests is our top priority and we are thrilled to hear that we delivered that experience to you! We hope you choose to stay with us again!

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel if you need to travel to Spartanburg.
Stayed 1 night in Dec 2023
Response from Lawson on 7 Dec 2023
Thank you for choosing AC Hotel Spartanburg, we are so glad you enjoyed your stay!

6/10 Okay

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The hotel was clean and my room was very nice. The staff was excellent and helpful. The bed was comfortable. For the price of the stay, the amenities were not good. I expected so much more from a hotel of this caliber. I had an unexpected stay due to a family member being in the hospital nearby so I was stressed and in need of respite. 1. The breakfast was expensive for the same quality menu a cheaper hotel offers for no additional charge. The restaurant upstairs was ridiculously expensive. I went across the street to a local restaurant and had similar menu choices for much less cost. Very good food! 2. There was no microwave in the room to reheat food or coffee. 3. The shower was disappointing with barely a trickle out of the rain and hand held shower heads. 4. The shampoo and shower gel were the exact same liquid. The scent was more like a man's aftershave rather than a fresh citrus. The quality of the shower products was poor. 5. The carpet pattern in the hallway to my room was awful! 6. The price went up an additional $60 a night when I inquired about extending my stay for 2 more nights. Since I was already there, I think it was poor service to increase my rate by that much when I was already staying there. 6. I declined to extend my stay with AC Marriott and went to a Holiday Inn nearby for the same rate I had originally at your hotel. I got a nice room, better water pressure in the shower, nicer bathroom products and same quality bed and amenities.
Stayed 2 nights in Nov 2023
Response from Lawson on 7 Dec 2023
Thank you for choosing to stay with us. Providing the highest level of hospitality is our number one priority and I am thrilled to hear that our guest services team provided that experience for you. However, I do sincerely apologize for failing to meet your expectations in other aspects of the hotel. It is through our guest's feedback that we are allowed an opportunity to improve the overall experience we provide, and we appreciate you for taking the time to do so. Should your travels bring you back to the area, we hope you choose to stay with us again.

10/10 Excellent

Giovanni

Liked: Cleanliness, staff & service, property conditions & facilities
Nice elegant hotel and well priced
Stayed 1 night in Nov 2023
Response from Lawson on 29 Nov 2023
Thank you for taking the time to provide us with feedback about your stay! We are thrilled to hear you enjoyed your experience. Thank you for choosing AC Hotel Spartanburg!

4/10 Poor

Claire

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2023
Response from Lawson on 29 Nov 2023
Thank you for choosing to stay with us. If you would like to discuss your experience in further detail, please do not hesitate to contact us.

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Lawson on 22 Nov 2023
Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Sorry I don’t have specific thing I just like everything, awesome
Stayed 1 night in Nov 2023
Response from Lawson on 14 Nov 2023
Hi Andrei! Thank you for taking the time to let us know about your stay, we are thrilled to hear you enjoyed the experience. We appreciate you choosing to stay with us at AC Hotel Spartanburg!

10/10 Excellent

Daren

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel and always my choice when I’m in Spartanburg
Stayed 3 nights in Oct 2023
Response from Lawson on 24 Oct 2023
Hi Daren! Thank you for choosing AC Hotel Spartanburg, we appreciate your loyalty! We strive to make every stay memorable; we are thrilled to hear that we delivered that experience for you. We hope to welcome you again very soon!

4/10 Poor

Dalton

Stayed 2 nights in Oct 2023
Response from Lawson on 9 Nov 2023
Thank you for choosing AC Hotel Spartanburg!

6/10 Okay

George

Stayed 3 nights in Oct 2023
Response from Lawson on 9 Nov 2023
Thank you for choosing AC Hotel Spartanburg!

4/10 Poor

Dalton

Stayed 3 nights in Oct 2023
Response from Lawson on 15 Oct 2023
Thank you for choosing to stay with us. I sincerely apologize we did not meet your expectations. If you would like to discuss your stay in further detail, please do not hesitate to reach out to us directly at the hotel.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Lawson on 12 Oct 2023
Thank you for choosing AC Hotel Spartanburg, we are thrilled to hear you enjoyed your stay!

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay!
Very clean and nice
Stayed 1 night in Oct 2023
Response from Lawson on 10 Oct 2023
Thank you so much for taking the time to let us know about your stay, we are thrilled to hear it was great! Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Damien

Stayed 2 nights in Sep 2023
Response from Lawson on 6 Oct 2023
We are so happy to hear that you enjoyed your stay! Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Myrna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Public area was beautiful and clean
Stayed 1 night in Sep 2023
Response from Lawson on 2 Oct 2023
We are thrilled to hear you enjoyed your stay! Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Lawson on 2 Oct 2023
Thank you for choosing AC Hotel Spartanburg! We hope to welcome you again very soon!

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Lawson on 25 Sept 2023
Thank you for choosing AC Hotel Spartanburg, we are thrilled to hear you enjoyed your stay! We hope to welcome you again very soon.

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, convenient, and most of all tiled floor in room. (I can’t stand hotel room carpet )
Stayed 1 night in Sep 2023
Response from Lawson on 9 Sept 2023
Thank you for choosing AC Hotel in Spartanburg! We are thrilled to hear you enjoyed your stay. We hope to welcome you again very soon!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely the BEST!!!
Stayed 2 nights in Aug 2023
Response from Lawson on 9 Sept 2023
Thank you for choosing to stay with us at the AC Hotel in Spartanburg! We hope to see you again very soon!

10/10 Excellent

Mindy

Stayed 1 night in Aug 2023
Response from Lawson on 2 Oct 2023
Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Foris

Stayed 1 night in Aug 2023
Response from Lawson on 2 Oct 2023
Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lawson on 2 Oct 2023
We are thrilled to hear that you enjoyed your stay! Thank for choosing AC Hotel Spartanburg!

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service
Excellent hotel! We thoroughly enjoyed our stay and will definitely being staying at the AC on future trips!
Stayed 1 night in Jul 2023
Response from Lawson on 29 Jul 2023
HI Heather! We are thrilled to hear that you enjoyed your experience at AC Hotel Spartanburg. Thank you for taking time out of your day to share about your stay! We can't wait to welcome you again very soon!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff was amazing. Treated me Like and Friend and took care of all our needs.
Stayed 1 night in Jul 2023
Response from Lawson on 29 Jul 2023
Hi Henry! Providing a memorable experience is one of our top priorities and it makes us so happy to hear that we achieved that. Thank you so much for taking the time to leave us feedback, it is very encouraging to hear about our guests' positive experiences. Thank you for choosing AC Hotel Spartanburg!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, and nice staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Liane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel!!! Moved our daughter to Spartanburg and we will always stay here when visiting!!
Stayed 1 night in Jul 2023
Response from Lawson on 29 Jul 2023
Thank you for choosing AC Hotel Spartanburg! We are thrilled to hear you enjoyed your experience. We are so thankful that you will be staying with us frequently, we hope to make every stay just as memorable! We can't wait to welcome you again soon!