Outdoor pool

Reviews of Quality Inn Kennedy Space Center

2.5 out of 5
Quality Inn Kennedy Space Center
3655 Cheney Hwy, Titusville, FL

Reviews

7.0

Good

Rating 10 - Excellent. 269 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 183 out of 1004 reviews" "
Rating 4 - Poor. 136 out of 1004 reviews" "
Rating 2 - Terrible. 134 out of 1004 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception waa very polite and receptive. Thinknher name was Shira.
Stayed 1 night in May 2024
Response from HD on 5 May 2024
Dear joe ,thank you so much we truly appreciate you for taking out time to leave us a review, we are so happy and glad you liked our hotel , and we will make sure to try our best to keep up the good work, and will definitely pass your kind words to herthank you so much we look forward to see you againquality innmanagement

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad. Not a great breakfast, but overall not bad.
Stayed 3 nights in Apr 2024
Response from HD on 5 May 2024
Dear monica ,we appreciate you for your time leaving us a review, i'm glad you like your stay with us, would appreciate if you could suggest us where we can do better to be 5/5thanking youmanagement

6/10 Okay

Marsha

Long dark hairs in the sink, dirty toilet and pretty positive the sheets had not been changed!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Marsha,Thank you for your kind feedback. We are disappointed to note that your overall experience of the stay was unsatisfactory. We will verify the reality and take action to prevent such happenings in the future. Our apologies for your inconvenience, but we still hope that you will be generous enough to give us one more opportunity to show us a better way. Sincerely, Hotel Manager

6/10 Okay

Warren

Travelled with family
Property is in a very good location and convenient.
Stayed 1 night in Apr 2024
Response from harry on 28 Apr 2024
Dear warren ,We're delighted to know that you liked the location and convenience of our hotel.thank you so much for taking out time and leaving us a reviewWe hope to have the opportunity to welcome you back for a seamless stay.Sincerely, Hotel Manager

8/10 Good

Elizabeth

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
The hotel was in the middle of a renovation but our room was older but good value for the price. Pool was nice
Stayed 2 nights in Apr 2024
Response from harry on 20 Apr 2024
thank you Elizabeth we appreciate for your time leaving us a review im glad you liked the stay ,pool yes we are renovating trying to give our guests our best ,we look forward to you visiting us again soonthank youmanager quality inn

10/10 Excellent

Rajeev, stamford

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Manager on 22 Apr 2024
Dear Rajeev,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager

4/10 Poor

Yesenia

Liked: Cleanliness
Disliked: Property conditions & facilities
Dirty rooms, drainage and tub and in bathroom sink did not work
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 16 Apr 2024
Dear Yesenia,We apologize for the inconvenience you experienced during your stay. Maintaining clean and fully functional rooms is our top priority, and we regret that we fell short of this expectation. Your feedback is crucial in helping us address these issues promptly and prevent similar occurrences in the future. We have alerted our maintenance team to inspect and rectify the drainage and plumbing concerns immediately. Please accept our sincerest apologies, We hope to have the opportunity to provide you with a much-improved experience during your next visit.Sincerely, Hotel Manager

4/10 Poor

Heather

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was out dated the shower was gross, the room smelled musty.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Apr 2024
Dear Heather,We apologize for the disappointing experience you had during your stay. Maintaining clean and comfortable accommodations is our utmost priority, and it's disheartening to hear that we fell short of your expectations. Your feedback regarding the outdated room, dirty shower, and musty smell is deeply concerning, and we will address these issues immediately to ensure they are rectified. We hope to have the opportunity to regain your trust and provide you with a much more enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

dean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff found a watch I lost and they will be sending it to me at my home. Thank you so much!
Stayed 1 night in Apr 2024
Response from Hotel Manager on 12 Apr 2024
Dear dean,Thank you for your great feedback. It's always heartening to hear about such acts of kindness and honesty from staff. We're thrilled that they were able to find your lost watch and that they're taking the extra step to ensure its safe return to you. We look forward to having you with us again soon. Sincerely, Hotel Manager

8/10 Good

Darnell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for the price
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 Apr 2024
Dear Darnell,Thank you for your great feedback. We're glad to hear that you found our accommodation suitable for the price. We strive to offer affordable options without compromising on quality. We appreciate your business and hope to welcome you back in the future.Sincerely, Hotel Manager

8/10 Good

Michael J

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 10 Apr 2024
Dear Michael J,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

6/10 Okay

Teresa

Travelled with partner
Liked: Staff & service, amenities
Older hotel with signs of wear and tear. Bed linens and towels were clean and the bed was comfortable. The front desk woman was very pleasant and helpful. Left early before the breakfast was open so I can’t comment here.
Stayed 1 night in Apr 2024
Response from harry on 8 Apr 2024
Dear Teresa,We're delighted to know that you liked the cleanliness and comfort of our rooms.. It's great to hear you had positive interactions with our front desk staff members, we assure you we are working on the renovations , . We hope to have the opportunity to welcome you back for a seamless stay.Sincerely, Hotel Manager

10/10 Excellent

Renee

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay bath tub was rotting. Need refinishing of the bathtub
Stayed 1 night in Apr 2024
Response from hd on 8 Apr 2024
Dear Renne,Thank you for your stay.,We apolozise for the bath tub experience u had thanks for bringing it up to us ,rest assured will be fixed ssoon We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great ,room and beds were clean and comfortable . IHOP next door . Would stay again . Woman in charge at the front desk refused to help the lady who had just started that day . Twice she was asked for help and the woman in charge walked off . A line formed while I was checked in and she still wouldn’t help . Ended up charged twice for my stay . Hard to get good help ! The guy that worked the desk was great and so was the cleaning crew !
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Gordon,We're delighted to know that you found our location convenient and enjoyed the cleanliness and comfort of our rooms. However, we sincerely apologize for the inconvenience you experienced with our front desk service. Rest assured, we're addressing this matter internally to ensure it doesn't happen again. We appreciate your patience and understanding. It's great to hear you had positive interactions with our other staff members. We hope to have the opportunity to welcome you back for a seamless stay.Sincerely, Hotel Manager

8/10 Good

Arlyne

Stayed 1 night in Mar 2024
Response from Hotel Manager on 22 Apr 2024
Dear Arlyne,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Edwin

Stayed 1 night in Mar 2024
Response from harry on 19 Apr 2024
thank you so much edwin for the review we really appreciate , we are so glad you liked our hotel and services ,we work hard to deliver our best to the guests looking forward to see you againthank youTeam quality inn

6/10 Okay

Charles Lee

Travelled with partner
Disliked: Property conditions & facilities
Low water pressure. Toilet not secured to floor. Old, stained shower curtain. Stained coverlets on the beds. Broken/missing handle in shower. Poor caulk job in shower. Bathtub had depression in the middle, coyld not properly stand in tub. Overall poor to average experience. This hotel is outdated and worn down.
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Charles Lee,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely, Hotel Manager

10/10 Excellent

Lingxi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a typical quality inn. The staff were nice at check in, breakfast is the usual waffle, cereal, yogurt, toast type. Room was just as expected. Fair for the price.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Lingxi,Thank you for your wonderful feedback. We are thrilled to know you loved every aspect of your visit. It's great to know that from check-in to departure, you were overwhelmed with the level of service, hospitality, and overall experience. All of us are looking forward to having you stay with us again Sincerely, Hotel Manager

6/10 Okay

Suman

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hotel Manager on 27 Mar 2024
Dear Suman,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager

10/10 Excellent

Tessier

Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Apr 2024
Dear Tessier,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Sincerely,Hotel Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again. Staff was super friendly and the place was clean!
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 25 Mar 2024
Dear Jesse,Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience with us! Providing friendly service and a clean environment are priorities for us, and we're glad that you found both during your stay. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pee stained sheets with ripped blanket. Gross!
Stayed 2 nights in Mar 2024
Response from janelle front desk on 17 Mar 2024
sorry for your experience give us a try let someone know ypur situation and it will be addressed ,thank you for your feedback

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from janelle front desk on 17 Mar 2024
thank you

2/10 Terrible

Nadia

Disliked: Cleanliness, staff & service, property conditions & facilities
They charged $40 for early check-in but once I got in the room, there was soap and orange residue in the shower shelves. I went to the front desk and they said it would be cleaned again. Later that day i went to plug the clock in and there's was a good amount of candy behind the furniture... the next morning i wanted to make coffee in my room and the coffee machine was stuck to the tray from previous leaked coffee and sugar. I went to the front desk show pictures have them the tray and was told the manager came at 11am (conveniently after check out) later that day i takes to the front desk for the 3rd time and said i would be contacted. We'll I'm back home now and nothing happened. I would recommend expedia to leave this hotel if your webiste. The rooms are badly painted. Bed covers are worn out. Walls are painted over payches not ssnded. For almost $ 400 for 2 nights plus early check in( who does that) i would expect a clean room at minimum. I have pictures. There was also some jeans in the plants in the parking lot. Breakfast was not how quality inn breakfast are.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Dear Nadia,Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We appreciate your stay and we will ensure that this does not happen ever in the future.Sincerely, Hotel Manager

2/10 Terrible

Tabitha

Stayed 2 nights in Feb 2024
Response from Hotel Manager on 28 Mar 2024
Dear Tabitha,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 Terrible

michelle a

Travelled with partner
Unfortunately the room had cockroaches. We always walk in and check the room before taking our luggage in and this is why. The girl at the front desk was very nice when we checked in and was very apologetic and when I showed her the pictures she understood why we refused to stay at the property. We had to return to the property to call Expedia while the manager was in front of us to get a full refund, and if we hadn’t done this we wouldn’t have gotten the refund.
Stayed 4 nights in Feb 2024
Response from Hotel Manager on 7 Mar 2024
Dear michelle a,We sincerely apologize for the inconvenience you experienced during your stay. We take reports of pests seriously and will address this issue promptly to ensure the comfort and cleanliness of our rooms. We appreciate your understanding and commend your diligence in addressing the situation with the front desk. Please be assured that corrective measures will be taken. If your travels bring you back to the area, we'd welcome the opportunity to provide you with a much-improved experience.Sincerely, Hotel Manager

2/10 Terrible

Jacqueline

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You know that hotel in shows/movies that people on the run stay at well here it is. Also awful air freshener used to mask some kind of smell. Very musty.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 4 Mar 2024
Dear Jacqueline,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely, Hotel Manager

6/10 Okay

Julia, New Franklin

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This room had hard wood floors. Not comfortable at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on 4 Mar 2024
Dear Julia,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely, Hotel Manager

10/10 Excellent

James, Centerburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Quiet and comfort Rooms with good amenities. Will definitely stay here again.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 1 Mar 2024
Dear James,your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Good

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Henry,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely,Hotel Manager

10/10 Excellent

Jannequa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and the staff was amazing.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 27 Feb 2024
Dear Jannequa,Your experience is important to us, so thanks for sharing it. Thanks for your kind words about our clean, comfortable, and friendly hotel with plenty of amenities. Most guests who stay with us experience contentment and leave pleased. Our firm commitment to every action is undoubtedly to be the best hotel in this area. We look forward to having you with us again. Thanks for your honest remarks. Sincerely, Hotel Manager

8/10 Good

morgan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine. Good breakfast. Everything was clean.
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Dear morgan,Thank you for your great feedback. We're delighted to hear that you enjoyed your stay with us! It's fantastic to know that you found the room comfortable, enjoyed the breakfast, and appreciated the cleanliness of our facilities. We hope to have the pleasure of hosting you again in the future!Sincerely, Hotel Manager

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Gregg,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean room
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Feb 2024
Dear Sheri,Thank you so much for your kind words. We are so pleased that you liked our hotel rooms' cleanliness. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

6/10 Okay

Kenneth

Travelled with partner
Someone had shaved their face in the sink and it was not cleaned !
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Kenneth,We sincerely apologize for the cleanliness oversight in your room. This is unacceptable, and we deeply regret any discomfort caused. Our housekeeping team will address this immediately to ensure it doesn't happen in the future. We appreciate your understanding as we work to improve our standards.Sincerely, Hotel Manager

8/10 Good

William

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear William,Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service
Nice clean property. Great for a night before cruise.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Kim,Thank you for your wonderful feedback! We're delighted to hear that you found our property nice and clean, and we're thrilled that it served as a great option for your night before the cruise. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Rosemary

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Mar 2024
Dear Rosemary,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the five stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager

8/10 Good

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay again
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear james,Thank you for expressing your intent to stay with us again. Our team endeavors to go above and beyond to ensure a great experience for our guests. We truly appreciate your loyalty and look forward to welcoming you back for another positive experience. Sincerely,Hotel Manager

6/10 Okay

Davide, North Miami

Travelled with family and small children
Disliked: Cleanliness, staff & service
The hotel is a little old, TV Wasn’t working, toilet was leaking water and the fan wasn’t working Bed was very comfortable
Stayed 1 night in Feb 2024
Response from Hotel Manager on 17 Feb 2024
Dear Davide,Thank you for your kind feedback. We apologize for the inconvenience you experienced with the TV, toilet, and fan. Please know that your comments are important to us, and we will address these issues promptly to improve the overall quality of our accommodations. On a positive note, we're glad to hear that you found the bed very comfortable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future for an improved and more enjoyable stay.Sincerely, Hotel Manager

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service
Road noise was loud, but convenient to be near the highway. Average motel room that was clean but it could use a new tub. Glad to have fridge and microwave. The room had an odor I couldnt recognize but it didnt keep me from sleeping.
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 16 Feb 2024
Dear Margaret,Thank you for your kind feedback. We appreciate your feedback regarding the road noise and acknowledge the convenience of being near the highway. We'll take note of your suggestion about the tub and work towards improvements. We're pleased to hear that the room was clean and that the amenities like the fridge and microwave were appreciated. We'll also address the room odor to ensure a more comfortable stay in the future. Your input is valuable, and we look forward to the opportunity to enhance your experience during your next visit.Sincerely, Hotel Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable in good area
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 15 Feb 2024
Dear Adam,Thank you for your glowing feedback. We're glad to hear you found our place affordable and situated in a good area! Providing value and a positive experience is important to us. We hope to welcome you back whenever your travels bring you to the area!Sincerely, Hotel Manager

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 10 Feb 2024
Dear Dennis,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Poor

Kathleen, Beach Lake

Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 9 Feb 2024
Dear Kathleen, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Deborah,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Raisha

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Musty smell in the room. Property needs updating. Cheap place if you need a place to rest your head at night, but not cosy or comfortable enough to stay for longer. Staff is nice. Wifi was decent. Easily accessible location.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Raisha,Thank you for your kind feedback. We appreciate your honesty and the insights you provided about your stay. We apologize for the musty smell in the room and any discomfort caused by the property's condition. We're glad to hear that you found our staff nice and the Wi-Fi decent. We'll use your feedback to address areas that need improvement and consider updates to make our property more inviting. We hope you'll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager

4/10 Poor

Sandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Hotel in disrepair and dirty. Carpet torn, dirty floors in bathroom, walls stained, paint dripped on hair dryer. People all over the outside of the room smoking day and night. Had to walk through clouds of smoke.
Stayed 2 nights in Feb 2024
Response from Hotel Manager. on 7 Feb 2024
Dear Sandra,We are distressed to see your comments. We apologize for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 Okay

Linda, Simpsonville

Front desk clerk was rude and had bugs in my room
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Linda,We are truly sorry to hear about your negative experience. This is certainly not the level of service we aim to provide. We take your feedback seriously and will address the issue with the front desk clerk's behavior immediately. Additionally, we'll investigate and address the bug issue to ensure a more comfortable stay for future guests. We hope to have the chance to regain your trust in the future.Sincerely, Hotel Manager

8/10 Good

Pavan

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 5 Feb 2024
Dear Pavan,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

Kirsty

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Hotel Manager. on 6 Feb 2024
Dear Kirsty,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager