"The check in experience was terrible, we never got a phone call, we went back at 4pm and waited in line for a half and hour to be told that our just became available at that moment. The beach loungers are not complimentary like they advertised. Little things like checking out via the TV which they advertise as an easy option was not avaliable. When I asked the front desk why she said some rooms just don't. Staff was less than helpful or courteous. The only person we liked was the bartender at the lounge bar on Sat evening in the hotel lobby, she was wonderful. And the view from our room was beautiful, but we paid a pretty price for it. "
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