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Reviews of Holiday Inn Express Doncaster, an IHG Hotel

3 out of 5
Holiday Inn Express Doncaster, an IHG Hotel
First Point Business Park, Bullrush Grove, Doncaster, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 441 out of 776 reviews" "
Rating 8 - Good. 258 out of 776 reviews" "
Rating 6 - Okay. 46 out of 776 reviews" "
Rating 4 - Poor. 21 out of 776 reviews" "
Rating 2 - Terrible. 10 out of 776 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Melissa

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Brad on 7 May 2024
Hi Melissa,Thank you for taking the time to leave us some feedback, we're so glad you enjoyed your stay and we look forward to welcoming you back very soon!Kind regards,Brad

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and comfortable
Stayed 1 night in Apr 2024
Response from k on 4 May 2024
Thank you Kate for your 5 out of 5 review from your recent stay!

8/10 Good

David

Stayed 1 night in Apr 2024
Response from Brad on 2 May 2024
Hi David,Thank you for taking the time to leave us some feedback after your recent visit to our hotel, we are glad you enjoyed your visit and we hope to welcome you back soon!Kind regards,Brad

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very quiet on and overnight. Everything was very easy and thd breakfast was also very good.
Stayed 2 nights in Apr 2024
Response from Brad on 10 Apr 2024
Hi Sharon,Thank you so much for sharing with us how your experience went when staying at our hotel. We're glad you had a satisfactory stay and we hope to welcome you back very soon!Kind regards,Brad

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Holiday in Express was fantastic.Sadly the Wi-Fi wasn’t working on the 2nd day, It was due to a fault,which was not due to the hotel.It was being sorted that day after I had left. .
Stayed 1 night in Apr 2024
Response from Brad on 10 Apr 2024
Hi Donald,Thank you so much for sharing with us how your experience went when staying at our hotel. We're glad you had a satisfactory stay and we hope to welcome you back very soon!Kind regards,Brad

8/10 Good

Steve

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very clean . Breakfast limited choice and queues and no seating on second day
Stayed 2 nights in Mar 2024
Response from Em on 2 Apr 2024
Hello Steve, Thank you so much for taking the time to leave us a kind review. I am pleased you were able to enjoy your stay with us. We hope to welcome you back in the future.Kind RegardsEmma

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brad on 30 Mar 2024
Hi Matthew,Thank you for sharing with us how your experience went after your last stay with us. We're so glad you enjoyed your stay and we hope to welcome you back very soon!Kind regards,Brad

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at this hotel. Rooms were great for what we needed. Breakfast lovely
Stayed 1 night in Feb 2024
Response from . on 6 Mar 2024
Good evening.Thank you for your kind review.We're glad you enjoyed your stay and look forward to seeing you again soon.Kind regardsSimon

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is on an industrial estate, which I guess may not be quiet during the week but was very quiet as we stayed at the weekend. The Hotel is very clean and welcoming and the rooms comfortable and clean. The price including breakfast is extremely competitive. Was disappointed at the lack of a bath. Also, there was only one bedside cabinet which we had to move to the other side as my wife has medications and things for overnight, and likes to sleep nearest to the bathroom. No reason why there shouldn't be one at either side, there is space . Overall very good though and would definitely stay again.
Stayed 1 night in Mar 2024
Response from Emma on 4 Mar 2024
Hello John,Thank you for taking the time to leave us a great review! We really appreciate the feedback, we will take all your comments on board. I am pleased you were able to enjoy you whole stay with us. We hope to welcome you back in the future!Kind RegardsEmma

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing, good food. Staff very good and helpful. We did have problems finding location as we were new to Doncaster
Stayed 1 night in Feb 2024
Response from Charlotte on 28 Feb 2024
Thank you for your review. We welcome all feedback & appreciate guests taking the time. We're glad that enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really great time and very convenient for Doncaster Cycle Track. All very clean and staff excellent. Recommended.
Stayed 1 night in Feb 2024
Response from Brad on 25 Feb 2024
Hi Matthew,Thank you for the feedback on your recent stay with us, we're glad that you had a pleasant stay and we hope to welcome you back very soon!Kind regards,Brad

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just overnight stay but very pleasant
Stayed 1 night in Feb 2024
Response from Brad on 11 Feb 2024
Hi Gavin,Thank you for the positive feedback, we hope to welcome you back very soon!Kind regards,Brad

10/10 Excellent

Payman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Si on 3 Feb 2024
Good morning.Thank you for your 10/10 review.We look forward to seeing you again soon

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Brad on 29 Jan 2024
Hi Stephen,Thank you for the great feedback, we're glad you enjoyed your stay and we hope to welcome you back very soon!

8/10 Good

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Clean, comfortable holiday express....unsure it's a 9 out of 10.as the reviews suggest. Most staff friendly and helpful, Izzy was cheerful and friendly. Hotel is fairly new so still in good condition. Would use again but that will depend if in budget for me next visit. Went out elsewhere for food as options near by, so can't comment to much on the hotel food, there is a menu. Breakfast is available seems to be included in the room price, which is good..
Stayed 4 nights in Jan 2024
Response from Si on 27 Jan 2024
Good afternoon Jonathan.Thank you for your review . I'll pass your kind words on to Izzy.We're glad you enjoyed your stay and will hopefully see you again soon.Kind regardsSimon - GSM

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Charlotte Guest Service Manager on 12 Jan 2024
Good Afternoon Steve, thank you for your review. We welcome all feedback & appreciate guests taking the time. We're glad that you enjoyed your stay and look forward to seeing you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in a good location
. Both breakfast and dinner were great and nice to be on site. The room was well located and the disabled parking was nearby.
Stayed 1 night in Dec 2023
Response from Brad on 9 Jan 2024
Hi Michael,Thank you for the feedback on your recent stay with us, we are so glad you was able to enjoy your breakfast with us. We hope we have the opportunity to welcome you back very soon!Kind regards,Brad

10/10 Excellent

JOANNA ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
The hotel is lovely,the staff on reception are amazing and helpful, the bedrooms are lovely and clean, and the internet is good
Stayed 1 night in Dec 2023
Response from Charlotte on 2 Jan 2024
Hi Joanna, thank you for taking the time to review our hotel, we appreciate the great feedback. We are so pleased that you enjoyed your stay with us and hopefully we will welcome you back very soon!

10/10 Excellent

Martyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly efficient staff
Stayed 1 night in Dec 2023
Response from Charlotte on 2 Jan 2024
Hi Martyn, thank you for your review, we appreciate the great feedback. We are so pleased that you enjoyed your stay with us and hopefully we will welcome you back soon!

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday inn express Doncaster
Excellent hotel, highly recommended
Stayed 1 night in Dec 2023
Response from Charlotte on 2 Jan 2024
Hi Joanna, thank you for your great review, we really appreciate the feedback. We are so pleased that you enjoyed your stay with us and hopefully we will welcome you back soon!

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Kirsty on 29 Dec 2023
Good afternoon Natalie! Thank you for your 10/10 review from your most recent stay. We do hope we can welcome you back should you ever visit Doncaster again!

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel great breakfast room very clean and comfortable
Stayed 1 night in Dec 2023
Response from Kirsty on 29 Dec 2023
Good afternoon Nigel! Thank you for your 10/10 review from your most recent stay. We do hope we can welcome you back should you ever visit Doncaster again!

10/10 Excellent

kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable hotel.
Stayed 6 nights in Dec 2023
Response from Brad on 12 Dec 2023
Hi Kathleen,Thank you so much for the feedback on your recent stay at our hotel, we are so glad you had a pleasant stay and we hope to welcome you back very soon!KInd regards,Brad

10/10 Excellent

Simon

Stayed 1 night in Dec 2023
Response from Kirsty on 9 Dec 2023
Thank you for your 10/10 review! we hope we can welcome you back again soon!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super stay
Lovely stay with comfortable rooms at a competitive price. The staff were super friendly and helpful. There eas a nice pub across the car park serving good food ideal if u arrive early evening and want to relax.
Stayed 2 nights in Dec 2023
Response from Brad on 6 Dec 2023
Good afternoon Stephen,Thank you so much for the positive feedback, we are so glad you enjoyed your stay and we hope we can welcome you back very soon!

10/10 Excellent

JB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Si on 30 Nov 2023
Hi JB.Thank you for your 10/10 review.We look forward to seeing youagain soon

6/10 Okay

Ondralee

Travelled with partner
Convenient, clean, easy check in and out, good breakfast.
Stayed 1 night in Nov 2023
Response from Emma on 21 Nov 2023
Good Afternoon,Thank you for your great review. We're so glad you enjoyed your stay and expecially enjoyed our complimentary breakfast! We look forward to seeing you again soon. Kind Regards, Emma

10/10 Excellent

Mick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Emma on 21 Nov 2023
Good Afternoon Mick,Thank you for your great review. We're so glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards, Emma

8/10 Good

sandra

Stayed 1 night in Nov 2023
Response from Emma on 21 Nov 2023
Good Afternoon Sandra,Thank you for your great review. We're so glad you enjoyed your stay and look forward to seeing you again soon. Kind Regards, Emma

8/10 Good

Newcode

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Kirsty on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DONCASTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if we can be of assistance to you, please contact us directly at 01302 314100 or reception@hiexdoncaster.co.uk.

10/10 Excellent

JUANITA k

Stayed 1 night in Oct 2023
Response from Kirsty on 8 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express DONCASTER.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if we can be of assistance to you, please contact us directly at 01302 314100 or reception@hiexdoncaster.co.uk.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Brad on 26 Oct 2023
Hi Jonathon,Thank you so much for taking the time to leave us some feedback on your recent visit to our hotel. We're glad you enjoyed your stay and we hope to welcome you back very soon!Kind regards,Brad

10/10 Excellent

Georgina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with friendly staff, great with our boys, would definitely return
Stayed 2 nights in Oct 2023
Response from Emma on 22 Oct 2023
Good afternoon Georgina,Thank you so much for taking the time to leave us such a great review. I am so pleased you enjoyed your stay with us. We look forward to welcoming you back in the future!Kind Regards,Emma

10/10 Excellent

Jade

Stayed 3 nights in Oct 2023
Response from Emma on 22 Oct 2023
Good Afternoon JadeThank you so much for taking the time to leave us such a great review. We hope to welcome you back in the future!Kind Regards,Emma

10/10 Excellent

Ephraim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Emma on 13 Oct 2023
Good Evening,Thank you so much for leaving us such a great review! We look forward to welcoming you back in the future.Kind RegardsEmma

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service
Not up to standard as when new. Needs a refresh. Good for overnight stays. Budget hotel.
Stayed 15 nights in Sep 2023
Response from Emma on 13 Oct 2023
Good Evening Helen,Thank you for taking the time to leave us a review, we really appreciate your feedback. We hope to welcome you back in the future.Kind RegardsEmma

10/10 Excellent

Tom

Stayed 1 night in Sep 2023
Response from Emma on 4 Oct 2023
Hello Tom,Thank you so much for leaving us a 10 out of 10 review! I am pleased you enjoyed your stay with us and we hope to welcome you back in the future.Kind RegardsEmma

6/10 Okay

Mr

Liked: Cleanliness
Stayed 2 nights in Sep 2023
Response from Izzy on 3 Oct 2023
Thank you for your review!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful
Stayed 1 night in Sep 2023
Response from Emma on 28 Sept 2023
Good Afternoon Christopher,Thank you so much for leaving us such a great review! We really appreciate the feedback and we hope to welcome you back soon.Kind RegardsEmma

10/10 Excellent

Daniel

Stayed 1 night in Sep 2023
Response from Emma on 28 Sept 2023
Good Afternoon Daniel,Thank you so much for leaving us a 10 out of 10 review! We hope to welcome you back again soon.Kind RegardsEmma

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Booked Holiday express for the first time, was really expecting a low budget hotel for the price, how wrong we were. Staff were very kind, friendly throughout the stay, comfortable room, excellent complimentary breakfast too with lots of variety. If it wasn't for the electricity in the room not working in the middle of the night and having to move rooms at 4pm I would have given full marks. Will return in the future when visiting the area. Thank you to the young man who helped during the night.
Stayed 1 night in Sep 2023
Response from Si on 24 Sept 2023
Good evening Shaun.Thank you for your kind review. We welcome all feedback and appreciate our guests taking the time to review our hotel.We're sorry for the issues you had during your stay but I shall pass your comments on to Louis, my colleague who was working that night.Hopefully we shall see you again soon.Kind regardsSimon - GSM

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Si on 22 Sept 2023
Good evening.Thank you for your 10/10 review.We hope to see you again soon.

6/10 Okay

Farrook

Travelled with partner
The property was well located with convenient parking. The toilets do need an upgrade - especially the shower. The breakfast needs improvement … though the positive was the coffee machine - good coffee .
Stayed 1 night in Sep 2023
Response from Si on 20 Sept 2023
Good evening Farrook.Thank you for your review. We apologise for the issues you had during your stay and hope it didn't spoil your stay.We hope to see you again soon.Kind regardsSimon

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Izzy on 18 Sept 2023
Thank you for your excellent rating!

8/10 Good

Candy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice short stay, love how it has free parking and friendly staff!
Stayed 1 night in Sep 2023
Response from Brad on 14 Sept 2023
Hi Candy,Thank you so much for your great feedback on your recent visit to our hotel, we are so glad you had a pleasant stay and we hope we get the opportunity to welcome you back very soon!Kind regards,Brad

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great stop off , great staff great breakfast,perfect,will be back
Stayed 1 night in Sep 2023
Response from Izzy on 8 Sept 2023
Thank you for your amazing review!

10/10 Excellent

Lloyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, room clean and quiet.
Stayed 1 night in Sep 2023
Response from Si on 3 Sept 2023
Good evening Lloyd.Thank you for your kind review. We're glad you enjoyed your stay and look forward to seeing you again soon.Kind vregardsSimon - GSM

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of location. Appreciated the note left in the room about the carpet which explained the musty smell in the room.
Stayed 1 night in Aug 2023
Response from Izzy on 29 Aug 2023
Hello, Thank you for your 5/5 review, we appreciate the feedback!

2/10 Terrible

James

Stayed 1 night in Aug 2023
Response from Si on 3 Sept 2023
Good afternoon James.We have you down as a no show for your stay so not sure how you can review our hotel.

8/10 Good

Keith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very comfortable good service and very quite
Stayed 1 night in Aug 2023
Response from Si on 23 Aug 2023
Good evening Keith.Thank you for your kind review.We're glad you enjoyed your stay and look forward to seeing you again soon.Kind regardsSimon - GSM