South Tyneside Holidays

The towels had stains. The toilet was difficult to flush. When we asked a male receptionist if the room could be tidied he told us to leave our keys at the front desk and he would inform the cleaner, but he never did that. I had to take out my own trash and ask for a change of towels. There were toiletries enough for 1 person, not multiple if sharing a room. The only helpful persons were the female receptionist and her son. She tried to be accommodating and helpful and sort out problems. Whereas, the other receptionist staff were not helpful. That affected our stay.

We recently stayed in the Westminster apartment for 4 nights and overall had a lovely experience. The apartment was well equipped with everything we needed, clean in most areas, and in a fantastic location, making it the perfect base to explore the Lake District. The biggest positive was the host, who was absolutely amazing throughout our stay. They were always available, incredibly friendly, and genuinely went above and beyond whenever we needed anything. Their excellent communication and hospitality really made our trip even more enjoyable. There were, however, a couple of downsides. We noticed several cobwebs around the apartment with spiders in them, which suggested some areas hadn’t been cleaned thoroughly. The biggest issue was the noise from the apartment above. For three mornings in a row, from around 6am to 9am, the guests upstairs were stomping around, running back and forth, and making a lot of noise, which constantly woke us up. We informed the host, who quickly contacted the guests, and we really appreciated their efforts. Unfortunately, the noise continued, as the guests were inconsiderate of others staying in the building. Despite these issues, we thoroughly enjoyed our stay thanks to the excellent location, comfortable apartment, and exceptional host. We’d happily stay again and hope the cleaning and noise issues can be improved for future guests.

Great location, affordable apartment for a large group. Metro link directly outside the door to connect you to Newcastle. Apartment in great condition and would recommend this place. Check in was difficult as you need to communicate with host over phone to retrieve the code to access the key but apart from that it was great. Security deposit usually scares me from booking with places as i have been scammed before but rest assured there is no scamming here, with the host very kind when spoke on the phone.

I've stayed here 3 times and there's no disappointment

Unbelievable apartment!!! What a find, from the moment I found The Rockefeller on Expedia to arrival through to the end of the stay everything was the best!! Not going to gointo much detail as wouldn’t want to ruin anybody else’s experience but I will say you won’t be disappointed, everything about the apartment is funky, design led and luxurious from the furnishings to the artwork and even the kitchen and bathroom are of the highest spec. Centrally located with ample parking pretty much opposite and within a few minutes walk of the lake the apartment met and exceeded every expectation. As a little bonus just 50 yards away you’ll find a cafe, the Urban Food House, serving the best breakfast and coffees in the area, another great find. Should the owner ever decide to enter “4 in a bed” the competition will have a job on its hands to even come close to the Rockefeller. Last few words, book it, book it, book it, you’ll have the best time!!!!